Our experience with Zack and Linda is very professional. I would recommend Zach or Linda to come in anybody's house and feel comfortable. Both of them made us feel very comfortable about your product. read more

Zack came out to see me and fixed my chair . it was some unforseen prob?ems that came up but he was excellent in resolving the issue expeditiously. I am very happy and greatful for the service he provided. He was knowledgeable and cool dude to talk to. Thank you. Definitely recommend his service. read more

Dennis Daniels is an amazing DME specialist at Freedom Mobility with a high degree of perfessionalism. He was very thorough when he did my evaluation for a new wheelchair . He measured me, spoke to me about needs and even evaluated my apartment for accessibility before suggesting a wheelchair and the upgraded options to make sure I had exactly what I needed. When he delivered the chair a few weeks later it was already adjusted correctly from the measurements he had taken during the evaluation. He made sure everything was fit correctly, taught me how to use and maintain the wheelchair. The wheelchair was loaded with upgrades that some I didn't even know existed but they have met my every need. I am amazed at the difference of a properly fitted chair. My back is spasming less, my pressure ulcers are healing, and the swelling in my legs have decreased. I attribute this to Dennis's compassionate expertise and proper evaluation that he took the time to build the right chair for my body and needs. I am so impressed with Freedom Mobility as a whole and Dennis's knowledge and care goes above and beyond my hope and expectations. Thank Freedom Mobility and Dennis for you loving care. Amy Mehler read more

I have been using Freedom Mobility for almost a year and a half starting with the delivery of my newest power wheelchair. Most recently, I called them for the repairs I need to my wheelchair and I was very lucky to get a visit from Linda Lazaro who's official title is Field Service Technician. This is probably the fifth time I have asked Freedom Mobility to make repairs to my wheelchair and it was the second time that Linda has come out to do the repairs. I don't know if I can accurately describe how impressed I was with Linda and how hard she worked to diagnose the main problem with my wheelchair. To say that she got into her work would be putting it mildly. Linda needed to take the seat off of my wheelchair to get to the motor where the main problem was. Once she removed the seat, she got down on the floor with her tools and she quickly discovered that the motor needed to be replaced. Linda needed to order a new motor and she used her phone to record the things that she discovered and to request the new motor. After she put the seat back on, she said that it would be a couple of weeks to get the new motor and she also said that it might be any of their technicians who would come out to put the new motor in as well as replacing a couple of other parts that we had talked about. I'm not sure if I have met all of the Field Service Technicians who are with Freedom Mobility but I have met a couple of other ones. They are all really nice people who do their jobs very well and I am sure that any of them can repair my wheelchair very well. But, I have to say that I really hope Linda will be coming back to finish the repairs. She was really nice and very friendly and she obviously knew exactly what to do to get my wheelchair running and in perfect condition. All of the people that I have talked to at Freedom Mobility have made my wheelchair experience so pleasant starting with my purchasing the chair and keeping it in perfect running condition and I would like to thank them all. read more

I recently had the pleasure of meeting Zack nickel from freedom mobility scooter in rodeo ca. He came to my place to repair my electric wheelchair. He was very professional in introducing himself and was very quiet when he was working. He did a great job on the repairs that he did. My wheel chair is running great again! I totally recommend freedom mobility. Thank you Zack for putting me back on the road again read more

Crazy reckless drivers. Guess they feel the freedom to speed. No one answers the phone. Do they really care?

Had some repairs done by Zack. Fast, painless, solid work, and a nice guy. Have had repairs done by him before and no complaints.

Zach was very professional and friendly. He was thorough to ensure the unit will fit throughout the home

Good morning I am so happy to be a client of yours love your name freedom mobility because mobility is definitely my freedom love Zack he was awesome to work with read more

Thanks for making sure I'm comfortable and confident on my new scooter. Your kindness and expertise made a big difference!"

Let Freedom Mobility know that Karen was phenomenal as usual in helping me today. I wrote a dissertation regarding her integrity and diligence with her work. However, it was on BBB & when I tried to post on Google, my post exist & I was unable to express just what a difference Karen's efforts meant. For me now a retired administrator from AT&T, have also worked Executive Offices with the State, recruited for the Federal Gvmt., Karen has all the skills I trained employees to have plus what I look for in my team regardless of the field. Her attention to detail means independence & mobility for me. Without her help today, I was confined to my home. I'm writing this review to let her know her work means more that just someone doing their job. A Heartfelt thank you! read more

Overall, I had a really good experience with freedom Mobility. They clearly really clear about their clients and want to make sure they get whatever equipment will work best for them. I needed a power wheelchair, and I was impressed especially with my case manager, Therese Breen, who let me know about the process for getting insurance approval. The company clearly takes care to make sure that insurance will approve the chair before ordering it so that I wouldn't end up paying more for something or having the process take longer because the request was denied. Dennis Daniels, the technician who delivered the chair, was extremely patient and helpful in going over the chairs features, making sure that it was adjusted to be comfortable for me, making sure that I knew how to use it and charge the battery, etc. He said anytime I needed any sort of adjustment to just call and he or another technician would come right out. My only reason for four stars rather than five stars was that the intake staff gave me some misinformation at first that meant I arranged for my own physical therapy evaluation when it turned out that the company prefers to use their own contracted company. And then the contracted company turned out to be out of network for my insurance and the company did not let me know that would be the case. I think that was the responsibility of the contracted company and not Freedom Mobility, and Therese, my case manager, was extremely apologetic and concerned about that for me. But it would have been nice if there was a way for Freedom Mobility to check ahead of time to make sure that I would not be billed a lot of money from the contracted company because they were out of network or at least to have the contracted company contact me about my insurance coverage. Otherwise, I highly highly recommend Freedom Mobility! read more

Mike Estes really knows his stuff!!! Very nice, and polite young man!! 5 stars for Mike and 5 stars for Freedom Mobility!

When Zack Neckel came out he showed me things on my wheelchair that I was unaware of. For example I was not aware that I was able to raise up my leg rest if I had known I had the control to raise up my leg rest I wouldn't of never needed to call for someone to come out. Another example is when my lights won't go off I was unaware that the plug in the back controls the lights. Thanks to Zack I have a little more knowledge of my wheelchair. This chair is my support and I solely depend on it to get me to where I need to go. read more

Excellent help especially Marie Even help me with financial issues The technical specs were far better than I expected read more

Needed some work done on my wheelchairs and called Freedom Mobility tech Zack Neckel came out and did a thorough review of the situation he showed up on time for the repairs and in no time both chairs were back in use Zack is so helpful and knowledgeable and an asset to Freedom Mobility read more

friendly great service quality help very professional ...help inform me on everything I need to do and how about going on with living with my new powerchair.. thanx Zack and freedom mobility.. read more

Freedom Mobility - Mobility Equipment Sales & Services Near Me - Rodeo, California

Zack helped me a ton! Thanks for all the good work and help along the way! Thanks freedom mobility for making my life easier!

Thank you Freedom Mobility for sending Zack Neckel to diagnose my power wheelchair. He was very helpful and knows what needs to be repair on my wheelchair. read more

BEWARE OF THIS COMPANY. The sales lady, Karen, and supervisor, Marissa, decided to charge my sister a thousand dollars more than the internet price because she is on Medicare. I find it very odd that they would make it harder for a handicapped Medicare recipient to purchase a wheelchair. In California this false advertising is called bait and switch and is against the law. I found a scooter on their website called the Go-Go Elite Traveller Plus 3 Wheel Scooter which is advertised at $1,359.00. They are billing my sister at $2,352.09. I warned the supervisor to connect me with the owner or I would file a lawsuit. Marissa informed me she was as high as it gets in this company. So be it. read more

Freedom Mobility - Mobility Equipment Sales & Services Near Me - Rodeo, California

This is a great company and an awesome customer service special mention Miss Marie nartatez .. superb service very accommodating and explain all the detail the product . I love it I give her 6 stars thank you for WOW service Miss Nartatez God bless Freedom Mobilty company .. read more

You'll find great bikes and amazing service at Freedom Mobility! Shoutouts to the owner Blake, their shop mechanic (I can't remember his name!), and the rest of the staff - they will go above and beyond to get you on your new bike. I bought the Cobra Pro last spring and barely a day goes by that I'm not riding it around somewhere. Go for a test ride and you'll be hooked! read more

Freedom Mobility - Cobra Pro - Mobility Equipment Sales & Services Near Me - Rodeo, California

This company is the biggest rip off place I have ever been to. I have been trying to get batteries for my wheelchair for the last year. It got so bad that I had to take my wheelchair charger in the stores or wherever it was I had to go. I called and called them and at first it was my doctor's office not filling out the paperwork then it was my insurance who was Navano. So I would do their jobs and follow up with who they said was to blame. Finally I asked for the complaint department with Navano and they said that they (Navano) hasn't had a contact with them for over 8 months and they kept calling trying to get Navano to sign them back up so Freedom Mobility just kept giving us the runaround. Navano signed me up with a new company and after a year I finally have new batteries. And to top it off right after I got my new batteries Freedom Mobility called and said that I should be getting my new batteries soon. I told them it must be nice to have legs to walk around and what kind of lowlife company keeps parapelgics waiting for almost a year to get batteries or any repairs. This company has been the worse wheelchair company I have ever had in the 54 years that I have been in a chair. The chair has never worked correctly from the start. Soooo many problems. I would almost swear the wheelchair was used. So if your insurance is Navano just know that Freedom Mobility is not covered under Navano. read more

This is the most unresponsive, unprofessional company I have ever dealt with. We are talking months of horrid service. Steve never responds, no follow thru. Horrible experience. There are too many companies out there to deal with this. Run don't walk away from this place. My mom even needed a wheelchair, unfortunately she died before they even called her. I just sent an email to them..we shall see. read more

Carmen, * I have no idea who you are, but according to your website, you are NOT the owner. You are not listed at all. * The scooter has been broken since AUGUST of last year - if this is "your best possible service and support" I would hate to see your worst. * It doesn't matter where I purchased the scooter from, you are under contract to repair it. * You did give me a wheelchair, something that is entirely useless to me as it states that it is for indoor use only, and it does not have a basket to use. o I use the scooter for shopping, getting my mail, taking the garbage out, and visiting the doctor - none of these are inside my home. * I don't know how your company works when the managers and owners are not even on the same continent as the service team. Oh, I'm wrong, I do know - it doesn't work! * "Thank you for choosing Freedom Mobility Center," o I did not choose you and due to the lack of responsiveness, I would never choose you. The Yelpers here are correct, your service department is terrible. * As an example of your lack of service and support, you wrote this reply to my review but didn't even bother to contact me. read more

Definitely the worse service company I've dealt with. My insurance company approved me for a knee scooter and so far I only received one call from the case manager and that was to inform me that my insurance approved me for a knee scooter. It's been over a week, I've called the case manager Michelle Garcia numerous times but she never answers my calls, left voice mails and she never calls back. Least they could do is return the call and provide me status of my case but it looks like they don't care about their clients. Totally unsatisfactory from a company. Response to your questions : Good afternoon Ma'am, sorry to inform you but I don't have any missed calls from the case manager so don't know where you are getting that information from. I called my insurance company this morning and they canceled my referral with you guys, a different company will be providing/delivering me the knee scooter so please recall your FedEx package.  R/S Luis Martinez read more

Freedom Mobility have very helpful and knowledgeable staff, I spoke to Therese B, and was very thorough explaining patiently about their services when i was looking for options for a relative and she explained about Insurance's etc. They're well skilled and professional company worth investing in. Thank you! I will definitely refer my family and friends! read more

Starting from initial intake to delivery. Freedom mobility got me my new Power Wheelchair quickly and without complication. I highly rcomend Freedom Mobility for anyone who needs medical equipment. Josh and Jason are the best! read more

Hi i am giving andrew five stars because he is kind and and answers all the questions i have and he has been very kind and seems very motovated to help people with disabilites get mobile again im very grateful for andrew and everyone at freedom mobility for helping me get my mobility back Thank you all read more

Their customer service is excellent. They are busy so you have to work with their scheduling, but for what they do, they do it well. I recommend them to anyone who needs their service. read more

I could never begin to list all of the disappointments and struggles my disabled elderly mom has had with Freedom Mobility and their staff in Rodeo Calif. It has been almost a year and a half and she still has no chair. Only a broken rental brought to her with no charger and parts were borrowed from her own broken chair to even make the rental usable! They keep submitting such requests to her insurance for chairs she does not qualify for so they keep getting denied. It had caused my mom so much stress it's sad. We should of had a new chair 18 mos ago. Calls are NOT returned and we are ignored constantly. Filing a complaint with the STATE of CALIF. read more

Professional, personable, fast, efficient, and compassionate. As a public health nurse, I know all too well the nightmare of dealing with wheelchair issues/ insurance coverage in the community. Freedom Mobility goes above and beyond to work with community providers in delivering exceptional service and product to a very at risk population. I will not work with anyone else. Thank You for making my job easier! read more

As a medical social worker, my job is to arrange care post-hospitalization so that a discharged patient is safe and continues to heal at home. Now that I have discovered Freedom Mobility - they will be my first and go to medical supply provider. I worked with Kelly C. as a coordinator, and she was very friendly, knowledgeable and prompt. I desperately needed last minute medical supplies for my family member - so this order was personal. Kelly really came through in arranging the delivery of next day medical supplies. Because of Freedom Mobility, my Dad was safe to return home from a hospital. The furniture was delivered by Ty and Ray - they too were very kind and professional. The delivery was on time, and they set up the equipment in home. The equipment received was in mint condition. SUCH LIFESAVERS. I cannot thank Kelly C, Ray and Ty enough for helping in such a stressful and emotional time. Thank you! read more

I didn't have to wait long at all! Linda Gallo was here the very next day after after I ran my new chair into a wall at the hospital. She rearranged it to my liking and fixed what I broke so fast, I was stunned! Linda is always there by phone, and a sweet and lovely person in person. She is the employee I will always ask for. Ruth Fontana 11/9/20 read more

I'm am very dissatisfied with this company. They have had my nephews powerchair for nearly two months and do not have a loaner available. I've called weekly and get the same response "waiting for insurance approval for repair". Today I called and the same guy from last week says "they are waiting on the ESTIMATE dept so that an ESTIMATE can be SENT to the insurance company before they can even get an approval. Not to mention it took them one month before they picked up the damaged chair in the first place! I agree with Ann, this place is terrible with follow-thru. My nephew depends on his chair for mobility and has been very down and sad without it. read more

If I could give negative stars to Freedom Mobility, I would. We first called for wheelchair repairs on 7/29 and were told the repairman would call us back. We called again at the day when we hadn't gotten a callback and were promised a call the next day. We called back on 7/30, 7/31, 8/1 and 8/4 and never got another call from Freedom Mobility. We always had to leave voicemails and it's obvious to us Freedom Mobility has poor customer service and lacks understanding of the criticality of wheelchair repairs to avoid edema, pressure wounds and simple mobility. I've seen the responses from Freedom Mobility on other Yelp reviews and blah, blah, blah. I should be able to expect a callback even if it's to say they can't help me. I plan to post this review on the Freedom Mobility's Facebook page and send the review to Permobile, who referred us to Freedom Mobility. Considering the Yelp negative reviews from August and December, 2013, I can't see any reason to call Freedom Mobility. read more

Freedom Mobility was very very disappointing when we sought to purchase a special walker for people with neurological conditions. The problem seems to arise from reimbursement for Durable Medical Equipment (DME) from Medicare and insurance companies. If the DME vendor has to purchase DME equipment in small quantities such that they do not get a volume discount, then their profit is too small to make the transaction worth their time. So they delay endlessly hoping that the would be buyer will go away. Which is what we had to do as the walker was urgently needed. read more

Jay was the only efficient person at this establishment. The fact of the matter, Carmen, is that we have received very GOOD coverage and service from our insurance carrier, Aetna PPO. My husband is a radio new announcer who works for I-Heart Media...so the insurance company takes good care of us. Sheila seemed lackadaisical about the whole process. Also, when I asked Jason who the manager of the establishment was, he didn't tell me and placed me on hold for a long time. I called back and your answering service told me that all were gone for the day! We cannot afford to pay the $5,000 + for the wheelchair now! Dealing with FMC was a waste of precious time! read more

This business is great. They have a wide selection of products to meet almost any need for people who require assistance ... wheel chairs, scooters, walkers ... products for the bath, grab bars, and the list goes on. My 90 year old father came to live with us and we were able to quickly get the items he needed to make life more livable and more comfortable (and safer). The staff are friendly, knowledgeable and very helpful. read more

Awful company, no customer service, during normal business hours, phone always go to answering service, they may return the call after 48 hour. Do not pay them in advance you will have a hard time to get it back. They charged me more than they should, when I found out from my insurance, It was not easy to get it back. I do not want to deal with them and I do not recommend them to any body. When they wanted to get the order of wheelchair from me, they brought a sample and promised to make one similar to that. After several months I got a chair that was way different the shown sample. It was suppsed to be a custom built chair but it is very uncomfortable chair and hurting my back. I had to get another chair from my own pocket, since Ins. is not paying for another chair for 5-6 year. One of breaks broke after several months of use and by just going from toilet to the kitchen. My house is very small house. I never used it outside as it was not reliable chair at all. Do not do business with them. I wish I had not gone with them.Very unprofessional company. read more