I have used the Valvoline Oil Change service in Lawrence Kansas for the last couple years. Service…read morehas been quick and professionally done. This last Monday I needed service before leaving on a trip. I arrived mid morning, and left because all the bays were full, and there were three cars waiting in each lane. I returned mid afternoon to find the same situation. Since I needed the service done that day I got in line. After 30 minutes, they came out and needed to reposition cars, and asked me to change lanes. After which a vehicle with no driver, which was probably from a rental car agency sat in the bay while all the other lanes moved slowly forward. Cars which arrived 15-30 minutes after I arrived, moved in, were serviced, and left. By the time I finally got in, I had waited almost an hour and a half. I was then given an up charge for an extra quart of synthetic oil. This was almost $15. I was so thoroughly disappointed in almost every aspect of my visit. The long wait, the fact I was placed behind a driverless car which was slow walked through the service, and finally what felt like was an exorbitant up charge for my extra quart of oil.

Went here once. They put the oil filter on way too tight and the next people who I had change the…read moreoil almost couldn't get it removed. I definitely won't be back.

I've been taking our cars to Rick since 1995. Honest, fair, and straight-forward service. Best in…read moreLawrence.

Wow, what a jerk the guy was who answers the phone there. ZERO customer service skills - I've had…read morebetter service at drive thru fast food places. Just called them to schedule the replacement of the compressor for the A/C in my SUV. When I told him what I drive he just cut me off and said "Nope. We don't service those." and hung up. Not sure how they have so many good reviews (which is why I called them to begin with).

They have taken good care of my daughter's car during her time in Lawrence. They have been very…read morefriendly.

Horribly overpriced, terrible customer service. 10 minutes to change 2 tires cost me $175 inI…read morelabor. Absolutely highway robbery! Do yourself a favor and go elsewhere!

Great place, super nice woman behind the front desk, not a bad price either. I didn't know what was…read morewrong with my car, it just wouldn't start sometimes. Me and some guys were trying to figure out what the issue was for almost two weeks. They had it for two days, got the problem figured out, got my starter relay replaced the next day, and fixed my window buttons without even charging me for them. As long as I live in Lawrence, I'm taking my car here whenever I need a fix. 100% recommend!

Dale and Ron's always friendly and fair. They diagnosed an engine problem and informed me that the…read moremanufacturer was conducting a campaign to replace the engine for free. I contacted my car dealer and they confirmed. THANKS TO DALE AND RON'S I RECEIVED A NEW ENGINE FOR FREE.

I have used this company a number of times over the past few years. In the past, I got good…read moreservice with no issues. But I had a problem this time and went to tell them and they were argumentative and told me to get the f*** off the lot. Both the general manager and owner (father and son). When I went to leave, the son followed me to my car. What a disappointment. Keep that in mind when you're thinking about going there for service.

These guys are fast and efficient. I've gone several times and never had to wait. They are…read moreprofessional and polite. The lobby is clean. Sometimes they even vacuum out the front seat floors.

Sorry for the late review. As always the service was great and very friendly. I had it towed for…read morewhat appeared to be serous electrical issues. I also asked to check on an engine hesitation issue thats been going almost 2 years. Two prior mechanics could not fix it. They fixed both in one shot and at a great price. First time I've been happy my car broke down. Drives like new. Thanks guys. Worth the wait Chris B

Garber is great! I won't take my truck anywhere else in Lawrence! I wasted a lot of time with other…read moreplaces in Lawrence. Just take it to Garber!

Liars and lazy with workmanship. Don't even know how to put a freaking oil drain bolt back in right…read moreso your oil change doesn't all leak out!

I dont trust these people. They performed an oil change and a few days later the plastic cover…read moreunder the oil pan came loose, dragged on the ground and was damaged until i was able to get to a hardware store, buy some wire and wire it back into place. I brought the car back to Pennzoil and they claimed they fixed the problem. When I got home, I inspected it again and there were still two screws missing from the cover plate. Shoddy workmanship and they lied to me.

A friend referred me to K's when I had my first flat in lawrence. I was told they were one of the…read moreonly shops in town that was truly locally owned and run by honest, trustworthy folk. Not only is the staff polite and accommodating, but the service is second to none, efficient, and professional. Jimmy (may be the owner- he's always the guy I interact with) is always kind, knowledgeable, and patient when it comes to questions and needing something explained. Anytime friends ask for shop recommendations, I always refer them to K's! Also, it is probably important to mention that they gave me the lowest quote for new tires out of any of the shops in lawrence. Great dudes. Great service. Great shop. Go to K's!

Maybe third times a charm. Since they mentioned my yelp review on my Google review, let me repost…read moreit again. DO NOT TAKE YOUR CAR HERE: The only thing this shop ever did right possibly was tires and brakes. I was a fool for continuing to take my vehicles there after several mishaps. When people show you who they are believe them the first time. I took my daughter's VW convertible there to get an alternator change. They CHANGED IT TWICE. Last week, the alternator gave out again within the time span that it was under warranty with the parts place advance auto. I no longer deal with K-Tire because of their incompetence so I took it somewhere else that shop found out that they use silicone and glue the connector into the alternator which is why it ultimately kept failing. GLUE AND SILICONE. Advance auto we're kind enough to reimburse me the labor and cost at the new shop $460 so that I wouldn't have to deal with K-Tire again. So we're very clear. This is not the first time that they have proved their work shotty and subpar. As you can see photos that I have attached here I paid $688 to have my daughter's heat fixed just to be told when I went to pick it up that the heat wasn't fixed and it needed a heater core, which was going to be another $1400. I'm not sure what I paid $688 for and I didn't even question it at the time. I think I was just concerned with the fact that it was gonna cost me another $1400 for her to have heat. I think you're able to test the heater core with the temperature gauge before you charge someone $688 to give them the same vehicle back that they brought in that didn't have heat. I PICKED UP THE SAME VEHICLE WITH NO HEAT THAT I TOOK THEM THE ONLY DIFFERENCE WAS I GAVE THEM $688 DOLLARS. Before that incident I brought the same car in to get her side view mirror assembly replaced. They broke the plastic part on assembly that held it on the vehicle. I went to pick it up, they had put a bolt through the broken plastic piece and the frame of my daughter's car. Not only did it look ridiculous. WHO GAVE THEM THE PERMISSION TO DRILL THROUGH THE FRAME OF MY VEHICLE? NO ONE!!!!!!!!!And if that wasn't enough when I went to drive off and I was trying to adjust the mirror it wouldn't work because they weren't even smart enough to plug it in when they put it on. They had to take it apart again just to plug it up. They then tried to say it was broken when I brought it in and I had taken pictures so it clearly showed that it wasn't and I ended up ordering the piece and they did put it on and reimburse me, but if I hadn't had proof, they have blamed me. Fast forward I've been in a nightmare with my car since January between this shop and the shop they took it to who was just as horrible Don's Auto Center don't take your car there either. I had a fuel pump issue with my vehicle. They put on a fuel pump module didn't work. Car ended up failing while I was on the highway going 70+mph on highway 59. It Failed than 30 minutes of me, picking it up from their shop. It actually failed more than once. They ended up reimbursing me for that failure of a repair. I took them to court. I couldn't believe how he sat in court and lied. One thing about me I keep immaculate notes and I keep a receipt everything I say I can prove. I won judgment against them. Save yourself the headache. Megamind Please. I never said that I bought an alternator from them. I said they put an alternator on my daughter's car twice. Everything I'm saying, I have proof of.

They charged us $1,300.00 to replace two coil packs and spark plugs. The truck broke down two…read moreblocks away after picking it up. We hired a new mechanic. He said, they only replaced one coil pack and no spark plugs. He did the work Doug's said they did and charged us for but didn't do. Truck runs fine now. Also, no one from Doug's will call us back. I'm going to have to start with consumer protection for now. Be aware of this place. They stole our money and lied to us.

Doug's quickly replaced my radiator for $100 less than the price he quoted me. My new go to for car…read morerepair.

WOW! I needed one little thing and I pulled in, hoping they could help. I need some tire caps. The…read moremechanic was very friendly and helpful. She gave me the caps and installed for free. She could have charged me a nominal fee for this product and service but she did not. I appreciate her kindness and help. This location is easy access and the premises was clean. The mechanic made sure she social distanced and she wore a mask. I felt very comfortable there. I expected a huge eye roll from her when I told her what I needed. Instead, I got top rate help. Highly recommended.

In and out within 20 min. Shaylee was friendly and professional. Each process was explained and I…read morewas quickly on my way.