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Free People

5.0 (1 review)
Open • 10:00 am - 6:00 pm

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5 months ago

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Fleet Feet

Fleet Feet

4.0(36 reviews)
5.9 mi
•$$$

Such a great experience at Fleet Feet this week!…read more I started running a few months ago and was wearing some older shoes that were well-worn and also the wrong size. Because I've stuck with running - and because I have a history of plantar fasciitis (repaired with two surgeries) - I decided to treat myself to a shoe fitting and new pair of running shoes. Al, who helped me on my visit, could not have been nicer or friendlier. He asked me a few questions about my running, what shoes I'm currently wearing or have previously worn, and then he did the foot scan. After reviewing it with me, he brought up four different running shoes for me to try on - Hoka, Asic, New Balance and Brooks. He was well-versed in the differences between each and was helpful in parsing through what I liked (or didn't) in each pair. After I selected the winner, he checked inventory for my preferred colorway. They didn't have it in stock but assured me it would be delivered on Monday from another location. He recommended a pair of socks, too, and made the checkout process super quick. On Monday afternoon, I called the store to see if the shoes were in (a little eager to go on a run). Jane was kind enough to check to see if they were there and let me know they were. I went for a run after picking them up, and am super happy with my selection. The amount of cushion is perfect for me, and I could feel a difference in my pace. My heels didn't hurt at all when I finished, which is a huge win for me and my bionic foot! I'll definitely be back for future running shoe needs. This was a great experience, and I'm so glad I stopped in!

This store use to be my go-to store however the service has gone down the tubes. If you value…read moreservice, I would recommend going elsewhere.

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Fleet Feet
Fleet Feet
Fleet Feet

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Road Runner Sports - Shoes and inserts!

Road Runner Sports

3.4(101 reviews)
12.2 mi
•$$$

I've been shopping at this store for years and they experience has always been great. It seems to…read morebe a busy store but they juggle the customers well, while also being patient. I've taken my 80 year old mother in and they were beyond patient with her, the only negative was the fitting for her was WAY OFF! It caused a slow down in fitting because the size was way too small so everything hurt her feet until we found the correct size and shoe. Numerous times I've been lucky enough to be helped by Noel and he's always so polite and efficient. He offers suggestions and is able to bring out multiple shoes at once. He will walk away but check back allowing for me to try on shoes at my pace and not feel rushed. He's truly an asset and appears to lead by example for his fellow co-workers. The return policy and VIP program are definitely worth it. It's hard to grasp it at first but in the end, it's worth the price for the rewards. I've returned shoes and socks within the 90 day window and it's the easiest process and no questions are ever asked. Today there was an error on my receipt that I noticed after checkout. I called Noel to talk about it and it appears to be a computer issue that I need to fix with the corporate office. He gave me the corporate phone number and his email just in case I need further assistance after I call corporate. I've always received great customer and will for sure continue to shop at this store.

My experience at Road Runner Sports in Kildeer, Illinois was extremely disappointing. After waiting…read moremore than 20 minutes, I finally received assistance, only to find that the saleswoman showed very little interest in listening to or addressing the needs I specifically explained. There was no real effort to help me find the right shoes. She essentially put three pairs of shoes in front of me and walked away. No measurements, no treadmill test, no meaningful questions, and absolutely no sense that she cared about earning my business or making sure I found the right shoe. I came to Road Runner Sports expecting knowledgeable, professional service, but instead I wasted my time and left feeling completely ignored. You can get better customer service at Walmart than you can here. I walked out and went somewhere else, where I received the kind of professional assistance I expected from Road Runner Sports in the first place. Save yourself the wasted time. Don't waste yours.

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Road Runner Sports
Road Runner Sports
Road Runner Sports

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Free People - shoes - Updated October 2026

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