Had to make a return here and it was a breeze. They are also trying to avoid spreading any…read moregerms--hand sanitizers were being used as the workers progressed through transactions.

i wish I liked shopping here. I do enjoy the clothes but the experience remains the same so I avoid…read moreit . I went in today after a long hiatus . upon walking in they always within a minute ask if you need help. i politely always say just browsing . i enjoy shopping alone and like to take my time . After the polite just browsing , if you pick up anything in hand they are. suck like a hawk putting it dressing room. Ok then another item in hand , back again taking it out of hand . It's always the same . sometimes i like to not even try on but i don't bother here bc they grab it . Ok now in 7 min you are approached multiple times . into fitting room , they knock immediately asking if you need something else . i get it maybe soma people like that service but i don't and usually try to politely give the vibe that i just want to shop solo . I usually just want to get out once i am in and don't buy a thing . Today i purchased a shirt but i won't be back . 5-6 women working, 1-2 customers , it just always feels so forced .

this place is too back and forth with customer service. I was holding 5 items and clothing and had…read moremultiple associates walk by me without offering me a fitting room. For the price im paying for cloths at the store i want good customer service. Id rather take my money else were and get treated better

For as many friendly people that they have helping on the sales floor, you'd think they'd actually…read morepay attention to you in the fitting room. I tried a couple items and needed them both in smaller sizes. I even waited a few minutes to see if the associate would come back to check and when she didn't, I got dressed and gave them back to her. When she asked why it didn't work out, I told her I needed a smaller size and she never came to get me one. Her response "Oh, I didn't hear you." No, you didn't hear me because people don't yell for help from their fitting rooms. You are supposed to check on them. Lost sales opportunity worth $300.

I can get in and out of the location fairly easy. Lots of signs to know where you're going. This…read morelocation has a sephora so one stop for your makeup and clothing and household items. Staff I interacted with were friendly. Amazon drop off is easy here and they have their own spot in the back of the store. They had their sale going on got a couple of cute summer outfits.

Went to make an Amazon return at 7 pm on 7/29/2025. Amazon counter was closed with no notification…read moreeven though it should be open during business hours until 9 pm. Of course, this wasn't posted at the front of the store so I had to haul 2 heavy boxes all the way to the back of the store to find out. This store is poorly managed making Amazon returns difficult for customers. I do not recommend making Amazon returns at this Kohls location as they may or may not be open.

That manager, Vickie, is tops. She knows about every item…read moreTalbots carries and works quickly to find it at other stores if her shop has sold it out. She also has a great fashion eye and easily finds what would look good on you. I have never delt with anyone better at any store.

It's clear that the staff at Talbot's in Lake Forest needs to be better trained in providing…read morequality customer service. No one should ever be made to feel unwelcome or uncomfortable while shopping, especially by the very people who are supposed to be helping them find what they need. The condescending looks and attitudes of the staff made me feel like I wasn't welcome in the store and I left feeling frustrated and disappointed. It's a shame that a store that is known for quality products and customer service would treat their customers in such a way. If Talbot's in Lake Forest wants to keep their customers coming back, they need to take a hard look at the way they train their staff. Every customer should be treated with respect and dignity and heck even a welcome smile. Until they make significant improvements in their customer service, I cannot recommend shopping at this location and will drive to another location simply to avoid the negative feeling here.

Store was clean, neat and orderly. I was able to find something that fit what I was looking for…read morewhich was a type of platform sandal. I also found a nice bag that I also was thinking about getting. Was suprised that I saw a style that I liked: classic, tailored cut and leather. The cashier introduced me to the silicone spray which at first I thought was a gimmick but I think there is some real benefit to it as it coats. I think it also helps with the structure and shape thus integrity of the shoe. The machine has a camera inside so you can actually see that it is spraying. This is great for some types of shoes. I plan to bring my other pairs, it doesn't have to be bought from DSW.

It's still a terrible shopping experience! Good for them for being consistent…read more The selection is pretty good, and the people working there are nice enough. There aren't many of them. There is no one really walking around the floor, so you basically have to move heaven and earth to track someone down. Also, there are not enough benches (correct term?) where you try on the shoes. There is one per aisle, at most, and that doesn't work so well when it's busy. Still an issue is the whisper-at-most of AC in this store. Plenty of stores maintain a pleasant temperature - I get it if they don't want the store too cold. But here, it was hot and muggy. I felt more sweaty here than outside! It was so gross, and I didn't think I'd run into that in an indoor location, but oh well. The prices were pretty good, with the exception of the shoes that were not eligible for promotions (that might've come from above, though, like Nike corporate or Addidas corporate, and not their fault at DSW). I saved 20% off an already reasonable price by signing up for their newsletter as a ~*~*VIP~*~. The 20% off being available through that method only should've been communicated better at the outset, but oh well. I saved 20% and got some cool gym shoes, so that's good at least.

Friendly staff, great selection of new merchandise. I am glad this store is back. It is so much…read morebetter to see the clothes in person than on online.

A friend and I went to J. Jill, Deer Park, and had a fantastic experience! Teresa & Denise were…read morevery accommodating and helpful. Teresa made great recommendations and she was wearing a cute J. Jill outfit that gave us more to consider. The clothing styles and colors were just what we wanted. Thanks Teresa & Denise for your excellent customer service and thanks to J. Jill -- We will be back!

I am reading the reviews here that most are not that amazing and I understand some, but also do not…read moreget others. But to each his own. I personally think that H&M is a good store. And like many there are things to improve. But when looking at the bigger picture, it is affordable and it offers things you usually pay double on other stores.

H&M is a great addition to Gurnee Mills. This Swiss clothing discounter is akin to the IKEA of…read moreretailing: quality is good but styling is superb. H&M really has their finger on the pulse of fashion trends and they bring them at an amazingly low price point. From socks ($17.95 for 10 pairs) to sunglasses ($10 a pair), I rely on H&M to deliver the goods. I had my sunglasses on a few weekends ago and my friend asked, "Where'd you get those fancy designer shades?" How cool is that? I've gotten a stylish navy blue trench coat there and found shorts on sale for amazing prices. Yesterday I found a great pair of lounging shorts for $5! I spotted a very cool cowl neck cotton pullover for my partner which was just in as well. At $29, it looked just like the one that sells for $195 at Allsaints Spitalfields or James Perse. From time to time, they will partner with high-end designers to bring a special capsule collection to the store. Right now, they're featuring French designer Isabel Marant. In the past, they've had collections by Viktor & Rolf, Jimmy Choo, Karl Lagerfeld, Versace, Stella McCartney, Roberto Cavalli, Comme des Garçons, Matthew Williamson and Sonia Rykiel. Of course, if you want to feel like sports royalty, you can find the underwear collection by David Beckham there as well. People have mentioned that lines can be long here, which is true. It's the trade off you pay for getting this merchandise. As for help on the floor, the people who work here are helpful if you can find one available. I don't mind about this so much. These aren't deal breakers for me. I've also gone here to pick up gifts for friends around their birthdays and the holidays. I always find really fun gifts from purses to hats to jewelry. It's hip and inexpensive. I love H&M.

I bought a skirt on October 17, but I didn't realize until October 30 that it was damaged. I went…read moreto the store to see if I could exchange it. The woman scanned the item to check if it was in stock. She immediately told me that they didn't have any in stock at all. I said all right, thank you, and told her that was fine. I'm going to take a look around and see if I can exchange it for anything else. I went to the area where I originally found the skirt, and what do I see? I found another skirt - not in my size, but still... Here's the thing: she dismissed me immediately and didn't try to find another solution. It was like she was in a rush for whatever reason, even though there were hardly any customers - and it was 10:30 in the morning, mind you.

I was not told about tags on the clothing for return and it seemed ridiculous because the tag could…read morehave been replaced when the clothing was placed back on the floor. Would not recommend this location.