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San Marcos, CA

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Free Builders Supply

3.2 (6 reviews)
Open • 7:00 am - 12:00 pm

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Southwest Boulder & Stone - Glass

Southwest Boulder & Stone

(73 reviews)

$$

I couldn't have imagined a better experience. We needed to buy over a ton of Mexican river rock…read more When we showed up, we waited a few minutes, as multiple landscapers were there picking up supplies. When Rexann helped us, it went so smoothly. She got onto a machine, brought the rocks out. She helped with all the details, involving the bad measurements we had for our backyard. She smiled the whole time, and couldn't have been nicer. It would be great if every business had an employee like that. We were told it might be a week before the delivery was made, but they called us later that day to say the delivery would be the following day, which was even better. They had a terrific selection of stones, boulders, water fountains, and so much more. We just needed one specific rock, but this seems like the place to go for any rocks you may need.

Previously had good experiences…read more My landscape team reported that an order was short by almost half - I called support and was professionally heard and passed to dispatch. Dispatch told me I was wrong, and my team was wrong, because they use calibrated equipment. I'm an engineer. Calibrated equipment has tolerances - operating at low end of the tolerance, per load, can add up to significant under-fulfillment of an order. So yeah, it could be off. I trust my team that actually applied the product in the field. At the end of the day I don't really care, because I was short material for a project - 2 cubic yards. A big amount for me, a homeowner, but a small amount for a landscaping supplier. As a business owner, I would have expected a higher level of customer service, acknowledging the amount of business throughput with my account. I was offered a discount on a future purchase, but in a way that was pretty rude and forced. I declined the discount because I don't really want to do more business with a company that would dismiss me so quickly after spending thousands of dollars for their materials. The dispatch manager chose to forgo my future business to be right about a material cost of $172. Sure. you win, Southwest Boulder. You're right. And I'll take my next $3000 order somewhere else that won't call me a liar.

Free Builders Supply - buildingsupplies - Updated October 2026

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