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    Fred's Chimney Magic

    4.6 (74 reviews)
    Open 7:00 am - 10:00 pm

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    Response rate

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    Tiny bag of small branches & leaves Fred's Chimney Magic sweeps demanded $239.95 to remove

    Fred's Chimney Magic refused to honor the "Groupon" promotion they advertised for a fireplace cleaning and inspection, claiming I had a "nest" in my flue. This "nest", as it turned out, consisted of a small shopping bag full of leaves and small branches (see photo below). Removing such small amounts of debris is part of any standard seasonal chimney cleaning. Not only did they try to charge me five times more that what I agreed to pay for the service prior to scheduling a service visit, they tried to upsell me on additional chimney work which had nothing to do with the basic cleaning and safety inspection I paid for (big red flag). Moreover, the two chimney sweeps they sent couldn't have looked more unhappy to be there. No sooner did they arrive for the appointment, that they bolted into my house as if someone were chasing them--obviously looking to do a quick rush job, with literally zero effort made to explain any aspect of the process to the homeowner. They immediately seemed exasperated and jabbered to each other nervously, as if I were not even there. I felt uncomfortable with the situation from start to finish, as I could tell from the outset, based on their behavior alone, that they had no intention of cleaning our chimney that day without extorting a considerably higher fee from us. When we refused to fork over the extra money for their "nest removal service", they abruptly begged off the job and then quickly departed, visibly annoyed. To make things worse, the service was scheduled just four days before Christmas, which means that we were nearly deprived of the use of our fireplace over the holidays as a result of this highly regrettable incident. Fortunately, we were able to get another Chimney sweep out to our residence that same day on extreme short notice, who promptly ascended onto our roof and brushed out our chimney for one hundred dollars less than what this company tried to charge us for the same service. See the dated photo below showing the safely working fireplace exactly one day later . There was such a pronounced lack of professionalism evident in the way the visit was conducted by this company, that I could never in good conscience recommend their services to others, nor hire them for any further work on my chimney. When I do decide to have maintenance work done on my chimney (repointing, caulking, and a new chimney cap) in the near future, I definitely won't be dealing with this company. In my sincere opinion, they just can't be trusted.

    These aren't just calls, these are voicemails and this is after I already deleted 20 of 'em

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    5 years ago

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    4 years ago

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    4 years ago

    Professional, responsive, took the time to explain and document everything. From quote to finish, a pleasure to deal with.

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    5 years ago

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    6 years ago

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    6 years ago

    Had a bunch of work done by them. The team is very professional, neat and do a great job. They are also fairly priced

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    6 years ago

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    9 years ago

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    3 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    6 years ago

    Great customer service. Quick response and appointment updates. Work was professionally complete at a fair price. Highly recommended.

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    8 years ago

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    8 years ago

    Fantastic company! I wouldn't think for a second about using anyone else. Professional. Trustworthy. Punctual. I recommend them highly!

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    7 years ago

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    Review Highlights - Fred's Chimney Magic

    I called several companies for estimates, and while many were good, none stood out like Mike from Chimney Magic.

    Mentioned in 5 reviews

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    Royal Renovators - The Royal Renovators crew in action, working hard removing debris  - Royal Renovators Inc.

    Royal Renovators

    (127 reviews)

    Forest Hills

    Royal renovators fixed our leaking roof and the service was beyond amazing! The prices that we got…read morewere the best from all the other quotes. The best bang for your buck. Highly recommended!

    ## **Detailed Review of Royal Renovators (Experience from ~2023) **…read more My experience with Royal Renovators in 2023 was extremely disappointing, unprofessional, and ultimately costly. I normally don't leave reviews, but the level of incompetence and deception I encountered deserves to be shared so others can avoid the same situation. ### **1. Repeated Misdiagnoses and Unnecessary Charges** We originally contacted Royal Renovators because our roof was leaking. They came out twice and still couldn't identify the source of the problem. Each visit came with new explanations and new charges, none of which made sense in hindsight. Eventually, they claimed they had finally found the issue and charged us approximately **$4,800** for the repair. We trusted their assessment and paid, hoping the leak would finally be resolved. ### **2. Leak Still Present -- and More Confusion** The next time it rained, the leak was still there. Same spot, same issue. When we called them back, they used a drone to inspect the roof but still couldn't figure out what was wrong. Their uncertainty was alarming. We ended up using **our own drone**, and we were the ones who actually located the problem area. When we pointed it out to them, they insisted the leak was coming from the chimney area -- which was completely incorrect. At that point, it was obvious they were guessing, not diagnosing. ### **3. The Skylight Disaster** While they were assessing the roof leak, we made the mistake of agreeing to have a skylight installed at the same time. That turned out to be another huge error. The skylight they installed looks like a **DIY project**, not professional work. It has a **constant draft**, and when the weather gets cold, the draft is unbearable. It's clear they had no idea what they were doing, and the workmanship reflects that. Instead of adding value to our home, the skylight became another problem we had to live with. ### **4. Lack of Professionalism and Skill** Between the misdiagnosed leak, the sloppy skylight installation, and the inconsistent explanations, it became clear that the workers and foremen lacked the knowledge and professionalism expected from a roofing company. Their priority seemed to be collecting payments, not fixing the actual issues. ### **5. A Competent Company Fixed Everything** We finally decided to get a second opinion and found **2BQ Roofing**. The difference was immediate. They assessed the roof and instantly identified the real issue -- something Royal Renovators failed to do after multiple visits and thousands of dollars. 2BQ Roofing fixed the problem correctly, and here we are **three years later with not a single drop of water**. That alone speaks volumes. ### **6. Final Thoughts** I would never recommend Royal Renovators to anyone. Their service was unprofessional, their workers were incompetent, and their repeated misdiagnoses cost us time, stress, and money. The skylight installation was just the final confirmation that they were not capable of doing the job. If you're looking for a roofing company that actually knows what they're doing, skip Royal Renovators entirely. Our experience with them was a complete waste, and the only real solution came from hiring a different company.

    Fred's Chimney Magic - chimneysweeps - Updated May 2026

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