I've been a patient at Eye Design for three years now, and I wouldn't go anywhere else! From the…read moremoment you call to schedule an appointment to checking in at the front desk, the customer service is top-tier. Chanell is amazing--she always makes me feel seen and valued. Patty and Wendy are consistently so sweet and welcoming. The young lady with the burgundy hair is an absolute sweetheart too! And let's talk about Donato--kind, professional, and hilarious. Mike is truly a gem! He knows exactly what looks good on his patients. Trust me, he'll have you going broke while looking like a million bucks--LOL. Dr. Burns is fantastic. Thanks to him, my eyesight has improved significantly. I meant to post this after my last visit last year but forgot. Today's visit reminded me just how much I appreciate them. Eye Design gets 5+ stars from me!

Great service the staff is always very pleasant and the doctor is the best…read more I am glad I found this place.

Great care for all members of my family, from young adults, middle aged, and seniors. They take…read morethe time and are very friendly and informative. I would trust them for all my optical care needs.

Wrost experience. Office never responds to your voice mails and even if you are a minute late to…read moreyour appointment, they will make you reschedule. Please go some place else for good customer experience.

Procedure performed on the wrong eye.I had my first LASIK procedure with Dr. Mark Whitten in 2005…read morefor vision correction. Naturally, about 15 years later, I needed another correction and returned to Dr. Whitten for a consultation. During that visit, he recommended monovision, given my age at the time (late 40s). He explained that this approach would allow me to balance both near- and far-sighted vision without needing reading glasses, which many people begin using in their 50s. However, after the procedure I immediately noticed difficulty seeing clearly. Over the following year, I continued to struggle with my vision--particularly problematic in my work as a professional photographer--and sought evaluations from multiple optometrists and ophthalmologists. I then discovered that the LASIK procedure had been performed on the wrong eye. When I returned to see Dr. Whitten, I learned that neither he nor his staff had ever determined my dominant eye prior to surgery. In fact, my old patient notes from 2020 confirm that no such test was performed. Despite this, no apology was offered for the mistake. During that visit, I was seen by John Rogers, a technician and former Senior Surgical Consultant at TLC Vision. His background includes attending Computer Tech of Pittsburgh, but he has no formal education or degree in optometry or ophthalmology. He suggested inappropriate options such as cataract surgery (for which I am not a candidate) and during the same visit Dr. Whitten suggested undergoing yet another LASIK procedure (a third) to correct the issue or resorting to contact lenses--the very reason I had LASIK in the first place. This experience left me with the strong impression that the practice prioritizes business and profit over genuine patient care and vision correction. I regret not doing more thorough research before returning for a second procedure, as I have since learned of multiple malpractice lawsuits filed against Dr. Whitten, including Jamie Domeier vs. Mark Whitten, David Cantalupo vs. Mark Whitten, and Liesl Nichols vs. Mark Whitten. I also couldn't help but notice the promotional posters displayed across his offices, highlighting his LASIK surgery on Tiger Woods in 1999 as a marketing tool to brand himself as a "celebrity" doctor. Unfortunately, beyond the image, his apparent lack of attention and care for patients has led to a troubling number of lawsuits.

My recent experience here was incredibly disappointing. I received Lasik surgery when I was an…read moreolder teenager (college age). At that time, my mom handled most of the paperwork/scheduling etc. The surgery went well, and 10 years later I started experienced some vision changes. I recalled that there was a "Lifetime Guarantee," so recently I followed up and requested a consultation for an enhancement. My mother recently passed away, and I haven't been able to find any paperwork for my procedure (which was 15 years ago). I called the office, and they were able to find my file. They asked me how long I'd been going to the eye doctor, and I said about 5 years (since I had a baby and my vision declined). I arrived at the consultation, and it went well. Friendly office staff, etc. I was excited to find out that I was eligible for an enhancement in both eyes. As I was about to leave the appointment, they sat me down with someone to "review paperwork," which is when she informed me that since I hadn't had a full vision evaluation annually since my surgery, I wasn't eligible for the "Lifetime Guarantee" and that I would be charged $3,000 for the enhancement. I asked why it was expected to go to vision appointments annually when you have perfect vision, and she said "company policy." I understand that they are legally in the right, and I'm sure I was informed of this as a teenager; however, I feel taken advantage of. It felt like an ethically ambiguous money-grabbing situation. The surgery went well and I'm sure Dr. Whitten is very skilled; however, the follow-up experience was poor. Be cautious.

I highly recommend Dr. Khalil. He quickly helped me find the right multi focal contact lenses and…read moreadjusted my prescription, which has resulted in greatly improved eyesight and lens comfort. He is knowledgeable, thorough, and personable and took the time to answer all of my questions. I will be returning to him for all of my eye appointments!

This place seems unprofessional. I got a text message this morning about an appointment I had made…read moreand SIX back to back calls where they called for a couple seconds, hung up, and called again. I'm assuming this is because I didn't answer their call on the 15th where they left a voicemail reminder? Perhaps it could also be their machine is severely messed up? Either way it's very unprofessional and not appropriate.

From the phone call scheduling my appointment to selecting eyeware. The front was welcoming and…read morepleasant- beyond patient. Selecting glasses is not an easy choice- they dont have a massive selection in store and thats ok but they are very patient in assisting and making sure you find something you like and compliments your face. My two teens were able to get there check ups, pick glasses, and even commended the quality of what was done during their exam. Im glad I followed my heart and seen all the other reviews and gave them a try.

We have been long time patients for more than ten years and just this year, the customer service…read morechanged negatively. In the past, you were sent an appointment reminder by the Office and that did not happen this year and we unfortunately missed our appointment. We called to reschedule and was told there are no remaining appointments available this year. They have a new Receptionist by the name of Erica who can be rude and if challenged because she is not very skilled, can become extremely rude. My Husband became frustrated with her and asked her to have Dr. Burn's to call him and no call was received. My Husband thought maybe Erica had not given Dr. Burn's the message because Dr. Burn's in the past has returned phone calls. So, thinking Dr. Burn's was not given the message, my Husband called again the next day. Erica was very rude and abrupt and put him on hold only to return five minutes later to say that the Doctor was not in the Office today. There is no longer an Office Manager so we both called several times and Erica did not answer the phone. We called and left a message to speak to Barry. Well, Barry called and was really uninterested in our problem, he finally listened and told my Husband that they are under staffed, the Doctor is not in and the phone rings off the hook and "that is just the way it is" and there are no appointments. We have been going to them far to long to be treated this way and have, unfortunately, decided to take our business elsewhere. We spend at least $700 plus each on reading glasses a year, every year. This place was expensive but we were loyal. You have been warned.

I was in and out fast. Quick diagnosis (~1.5 seconds). Surprisingly quick fix to instantly get rid…read moreof a skin rash. Very amusing sense of humor that I can appreciate. Left me hanging in suspense after he told me what it was called, but quickly chimed in that it was an easy fix. I just hope the bill isnt high!!

I can see how he might not work for some people because Dr. Chadab is unconventional but totally…read moregreat. He came in trying to playing a song on his phone becasue my last name reminded him of a type of music so he found it on YouTube. He has a good sense of humor and not a serious tight ass unapproachable Doc that doesn't listen and just wants to charge up your bill. I've had plenty of those. I told him my concerns and he addressed each one in a very knowledgeable manner. He told me what I could expect and made recommendations of which he let me pick what I wanted to do. That never happens w docs. He gave both conservative and liberal approaches. I appreciated his method and care.

Dr. Whang and his staff went above and beyond at my appointment and explaining the tests and…read moreresults along the way. I highly recommend Dr. Whang.

Updating my review since it's been a while and I still standby what I said before. Dr. Whang and…read morehis staff, specifically, Jasmine, are amazing! I recently moved away to Williamsburg, VA and still make the drive up here to see him. His patient care and bedside manner are amazing. Highly recommend!

Outstanding service by Jessica. The practice was sent an email to ask if they could take care of a…read morespecial brand & order as a commercial airline pilot.. Jessica called right away. They had the brand. The appointment was thorough & all questions asked. This is the best optometry service I have ever experienced- including the USAF.

Excellent selection of name brand frames. Helpful and patient staff. Works well with insurance…read moreplans. My prescription was on point!