Dr. Schefkind was excellent BUT his NARCISISIST nurse at the Hinson Farm Rd Alexandria VA 22306 office was extremely rude and disrespectful to my 70yd dad; due to a confusion we end up in the wrong office for a procedure. After treading us worse than animals she ask me no to have attitude with her.... like if she was a real nurse, So if you are someone from a foreign country, you might have experience same situation with her, hopeful it's no early in the morning & prior to a procedure like We had to! You are a team... so Drs! your nurses are as important as you... being nurse is more than get a pay check and treat ppl like you are better. This review is to rise the voice in name of my dad, I and all the ppl that are mistreated and look down due to ethnicity, color, race, sex, physicals appearance and more! #weallmatter (She is the tall and slim red hair lady you will see in the office staff photo- click / copy & paste on link if curious) https://g.co/kgs/6fTtZvN read more

Dr. Schefkind is highly competent and as kind as you could ever hope for. You won't find a better ophthalmologist anywhere. The staff has been inconsistent. Front desk staff has been downright awful at times, but, in my view, has improved significantly in the last few months. The technicians level of competence is another matter. There are some real superstars, including Kim and Kayle. And there are others with very obvious attitudes, who are just not very good at what they do. All in all, I would recommend this practice, as Dr. Schefkind is simply the very best. read more

Dr Schefkind is fine. His front office staff leads a lot to be desired. I hate to call out someone by name, but Makia was so rude she needs to be fired! I am having a surgical procedure done and I asked her four different times when the follow up visit would be and she answered me, "It's up to the doctor." No if there's a surgical procedure, there is absolutely a certain amount of time that goes by and you have a follow up to the procedure. I told her I was going to Africa and needed to know when the follow up was so I knew if I had time to do the surgery. She was rude, didn't know what she was talking about, and then had the nerve to call me rude. She needs to go! She absolutely undermines the good work the doctor does. read more

New to the area and not yet a patient for Dr Schedkind. I had an eye infection and they fit me in on the same day. All of the staff was friendly and accommodating. Dr Chay was patient, personable and provided great care. read more

Yes, like many here are saying, the front staff is mostly rude and incompetent. Dr. Schefkind is a great guy and I hate to leave a one star for him. But, we have to deal with the front desk people before we can reach him. I think he should consider hiring experienced folks or train the one he has got. They will say the dumbest things to get rid of you instead of helping. read more

I am unable to review the quality of the doctor's care itself because I couldn't get past the scheduler. Rude and incompetent would be the best adjectives I could use to describe the front office. I was referred here by my primary doc for some lingering eye issues beyond the scope of my primary's expertise. I called to schedule an appointment and had to provide all of my info, including insurance and billing, up front before she would divulge the hidden secrets of available appointment slots. This was annoying and inefficient, but not the end of the world. Our conversation went off the rails when she asked if I had been exposed to coronavirus. I informed her that in early March I had tested positive for one of the four coronaviruses that cause the common cold, but negative for COVID-19/SARS-Cov-2. This obviously shouldn't be an issue unless you have no familiarity with virology. Which was apparently the case here. She freaked out a bit and told me she needed to put me on hold, presumably to confer with someone that knows what they are talking about, and came back on the line telling me they may have to move my appointment out and that a technician would call me back. LOL. What? I informed her the pathology I had tested positive for was the common cold, it was over 2 months ago, and the one they are concerned about was negative. She proceeded to lie and insisted I had told her I had SARS lol. Look I understand people are exercising caution. And that's great! But if your customer facing person is clueless on what she is asking, she needs to be trained at least high level on the subject. Not lying and claiming the customer told you something they didn't would probably be a good business practice as well. It's ok to be ignorant. It's not ok to be indignant about it. I will be looking elsewhere for treatment. read more

Really???? I don't know what doctor's office these people are complaining about but I have never been treated rudely by the front desk/receptionist or anyone in the office. Everyone is professional and courteous. Dr. Schefkind is thorough and kind. I hope the people who left complaints will contact Dr. Schefkind's office again as they will be very pleased with his service/treatments. read more

I had been on a quest to find and an Ophthalmologist for my father for months, he has vision issues. While at a routine visit at my father's primary doctor I heard his name and how he was "across the street". I did a Google search and thought - what the heck he is across the street. I called to ask about cataract surgery protocol and was directed to a lovely young woman I'll call "S." The information she gave me was detailed and she answered every question I had. I felt as if I was given a consultation over the phone. Keep in mind this was my first "contact" with the Schefkind staff. In the past when I have made contact with any doctor they questioned me and I felt probed. "S" really cared and I could tell by the tone in her voice and the time she took from her busy day to take my call. She is the reason I decided to bring my father here. I thought if "S" is this efficient and professional surely the Doctor is golden. And I was right. I can't recall the last time a doctor called my father to see how he was doing. Dr. Schefkind is silently excellent and that applies to everyone in his staff. read more

My husband first had cataract surgery and this was the Dr of choice. When I started having eye problems too I came to this office as well and was treated well, my options were discussed and an agreed upon and Course if action I would. All my many questions were answered. I would recommend to a friend. read more

Dr. Chay and the entire clinic staff are extremely knowledgeable, professional and excellent place to go for eye treatment and surgery. My husband was operated both eyes for cataract by Dr. Chay and he is a excellent human being and really cares for his patients. Sincerely Luis Irizarry read more

Dr. Schefkind is very nice and knowledgeable but his front desk staff is HORRIBLE!! Rude, dismissive, incompetent and unhelpful. They asked for all of my personal information up front to include insurance details just to eventually tell me there were no appointments available on my preferred dates. Then they told me that I'd have to schedule two SEPARATE appointments in order to have a normal eye exam and then have a potential medical issue addressed. This is my second time experiencing this level of frustration with them. I thought the first time was a fluke but now I see, this is how they regularly operate. Won't be a third! read more

Called Schefkind office to inquire about glaucoma testing and insurance coverage for my mother and the front desk receptionist that answered was extremely rude. She spoke to me like I was an idiot. She told me she couldn't tell us beforehand how much is covered by her insurance. Then she wanted to put my mother in the system and I said, No thanks! First impressions are everything and the doctor may want to check their staff if they really care. I can't even imagine having to deal with this type of service and attitude if there are issues with insurance claims or rescheduling etc. definitely not worth finding out. read more

Dr. Schefkind is an excellent doctor and the technicians are good. The front office is pathetic and the staff need some serious training on how to manage patient intake, insurance, billing, etc. When I told the front office that I have insurance and that my insurance paid for such visits, they did not believe me (when they could've easily checked coverage online or called, like any other doctor office), and charged me upfront for the whole visit. They said they're still going to file a claim with my insurance, which a month later has not showed up. They cannot even provide a detailed statement of your visit. It's unfortunate to have deal with the office when the doctor himself is good. read more

Superb clinician, the cataract surgery he performed on a family member continues to get compliments from other ophthalmologists. Also appreciate his thorough and conservative approach in treating an eye condition that was easily taken care of by OTC drops per his recommendation read more

Staff was very courteous and nice. Covid-19 restrictions were in place to protect the patients and providers wore masks. Dr Schefkind was knowledgeable and prescribed me eyedrops to address the inflammation that I was experiencing. Would definitely recommend. read more

Dr. Schefkind is extremely knowledgeable, honest, and professional. It had been over two years since I last had my eyes checked, and he allowed me to come in on pretty short notice for an exam. Fortunately, my vision had not changed since my last exam, but I appreciated Dr. Schefkind telling me that my vision was fine, that no corrections or prescription changes were needed, and that my current set of glasses were in good enough shape to last me a while. Dr. Schefkind was very good about telling me what he was doing, what a certain drop or test would do to my eyes, and what to expect. His office was also very clean and orderly. He really takes pride in his work and professionalism, and truly cares about his patients. I enthusiastically recommend him to anyone needing vision help. read more

I worked for this company as a Technician for the past 11 months. I loved the staff and the doctors are phenomenal. In September 2021 they were bought out by another group which made our jobs stressful. To add to that a new office manager was hired approximately 3 months ago. This office manager is the reason staff are leaving or want to leave. She takes extended lunch periods and rude to staff. She never helps out when the front desk is short staffed, unable to help the surgical coordinator or Tech staff due to her lack of knowledge and unwillingness to learn. I went to her to ask if I could help the surgical coordinator or front desk staff and she said she would get back to me but never did. Due to lack of communication on her part regarding further employment at the company, i found it in my best interest to find employment elsewhere. I turned my 2 weeks notice in to her and she sent me a text message and email to see her before leaving for that day. I went in her office and she had HR on the phone, she said " thank you for your notice but your service is no longer needed" with no explanation. read more

Nobody better than dr schedkind. Always a great experience! The office is clean and inviting and the employees helpful

I regret having to give this office only 1 star because Dr. Schefkind is an excellent doctor and I highly recommend him. The office is so poor. They do not answer phones; they are always responding in a phrenetic panic about something. I have to find another doctor becauase you cannot get to see Dr. Schefkind when you need him or in an emergency. It's unfortunate because he really is quite good. But what's the use if he cannot see his patients when they need him. read more

I rarely get the time to write reviews but Dr Schefkind deserves 5-stars! My father was a new patient and he was accommodated to see the doctor the same day. The office is so pleasant, clean and peaceful - the office staff is welcoming and very respectful. The tech was very professional and patient and allowed me enough time to translate for my father since he does not speak English. The doctor was very detailed in his explanations, responded to the many questions we had for him and oriented us to the right physicians to further evaluate my father. I can not be happier with the whole experience. I highly recommend him! read more