My husband and I stopped here passing through Hatley. We entered at 4:50 and sat at the bar. We were given sodas and a menu. Twenty minutes later, we begged them behind the bar to find us a waitress (who had already taken every other person's order in the whole place). She finally came out of the backroom and he talked tonwhr for a second and then she left again! After more time, I finally asked what our sodas cost and said we would eat elsewhere. When I explained we had been sitting there for over 20 minutes, he yelled at me that wasn't possible since they didn't open until 5. At this point, I was humiliated as everyone in the entire place was staring at us. I let him know I was not interested in fighting, I just wanted to leave. He told me the total and then loudly and VERY sarcastically said "Make sure you have a Happy Thanksgiving. " DO NOT RECOMMEND EATING HERE AND I WILL NEVER GO BACK!!! They only care if you know them!!! read more

The inside was horrendous the food was terrible compared to other mexican restaurants and the chips were saltier than my gym socks

I just want to start off by saying I can't believe it took me till the age of 31 to eat here. You start off by helping yourself to some chips and salsa at the serve your own salsa bar. Order a beverage at their bar. While you're eating your chips and salsa, a server comes by and takes your order. Then they take you to their dining area. Less than 5 minutes after we were at our dining table, our food arrived. I ordered their famous humongous chimichanga, with shredded chicken. Easily the best chimi I've ever had. For $16, you get plenty of food, even enough to satisfy a foodie like me! Plus Freddy's is a member of restaurant.com, which never hurts to save a little cash. I fully recommend going here, if you want to experience top level customer satisfaction! Thank you Jim and the rest of the Freddy's staff! read more

Freddy's Mexican & More - My outstanding shredded Chimi. I will be back to try the ground beef version! - Mexican Near Me - Hatley, Wisconsin

First of all, I was told by the owner to give him a few minutes because he had to check on things. This made me like I was unwelcome. After I was seated, I waited 20 minutes before a waitress finally stopped and asked if I had a menu. I told her I had been waiting 20 minutes for one. While I was waiting for that menu, waitresses were completely ignoring me while they cleaned and set tables. Every restaurant I worked at insisted customers were the priority. This place must teach employees differently. After I placed my order, I waited again for a long time. Again, all the waitresses ignored me. I watched 3 tables that were served their food while I still waited. I ended up walking out. I will not be In a restaurant that treats me like a burden and not a paying customer. read more

This place is AWESOME!!!! Our visit started by having a conversation with a local law enforcement officer at a gas station about where to eat. He said "go to Freddy's! You won't be disappointed." He was SO right! When we arrived, they weren't opened yet, but the owner arrived 30 minutes early & welcomed us in. From the delicious chips & amazing homemade salsa, to the OUT OF THIS WORLD pork chimi, to the AWESOME & friendly people we met while there.......I can't say enough about Jim & his restaurant!!!!! I'd give it 10 stars if they let me!!!!! read more

The food was excellent. The decor in the dining room was fantastic if you are a fan of "Southwest" decorating. The host and hostess were very gracious. read more

I am so absolutely disappointed that I spent money here. We went out for a late Friday night dinner, and decided to try it out. For starters, the margaritas were $5 for just about the smallest serving size you'll ever see. It took 20 minutes for us to be seated, yet the dining room was empty other than 1 table of 3 people. The "free chips" were stale, and the food was not good. The menu was extremely overpriced, $15 for a cheese quesadilla. It was obvious the staff was growing impatient with us, as they kept coming to the table to clear it while we were still eating, even taking the water pitcher, cups & drinks away. We were basically kicked out of the dining room at 9:50. When paying for our food at the bar afterward, the bartender rudely asked if we were going to leave a tip. Considering the fact that we did not have a server for most of the night, I felt this was inappropriate, and I do not appreciate someone standing over my shoulder waiting for me to leave a tip. Would not go back again. read more

This place has AMAZING food and great drink specials, especially in the winter! The food specials are always unique and delicious! The atmosphere is fun and cheerful! We have brought many family and friends here and heard they returned on other trips to the area because the food is so good! The salsa bar is great and fresh! The meals are always extra large portions so come hungry and get an appetizer! Love this place! :-) read more

I drove an hour to get here. I ordered a chimi and it was raw and greasy. The Mexican rice tastes like it came out of a can. The chips were out of a bag unlike most other Mexican restaurants where they are homemade. The salsa was good. I told the person at the bar that my entire meal was still on my plate as it was raw and greasy and he said that some people ask for them to deep fry it more. I paid 14 for my meal. I told him I was going to have to get dinner elsewhere after leaving and he started talking about the weather and didn't acknowledge there were any issues. I have never left a yelp review but felt I needed to sign up after this experience. Any acknowledgment or offer to do anything for me would have made me not do this. I was here about a year ago and it was fantastic. Server was nonexistent except bringing our food which is why I had to wait and voice my concerns at the bar. read more

We were so disappointed that I had to write a review. My husband and I went for the first time earlier this week. I had been there years ago and had a terrible experience but thought certainly it must have been an off night. We walked in the door and were greeted by several drunk patrons and not welcomed by any staff. We went to the bar asking to be seated. Turns out, you sit in a separate room and order first, then wait to be seated. I guess they want you to run up a bar tab. We weren't drinking last night so we were subsequently ignored. We waited almost 1/2 hour minutes for the "order taker" to even acknowledge us. By this time our drinks were empty but it didn't seem to occur to him to ask if we wanted refills or an appetizer. The owner or manager doted on the table next to us with alcoholic drink after alcoholic drink. I have to say it was upsetting to see people being over-served and at least one person was underage. We finally had our order taken and waited another HOUR to be seated only to sit at our "set table" for another twenty before our food even arrived. There was a pitcher of water on the table and even the water tasted nasty. Our waitress never introduced herself or asked if we needed any drinks. At this point I nearly left $40 on the table and left without eating. I ordered the Seafood Quesadilla and my husband ordered the Mexican Sampler Platter. Incredibly gross! My meal tasted and looked like runny canned tuna in "cheese". My husband usually eats everything and he couldn't finish his meal as he was so appalled. The sides were cold 1970s era Spanish Rice and cold refried beans in little tostada pockets. The waitress asked if we wanted boxes because we had a lot of food left. We declined which seemed to surprise her. Our bill was almost $38.00.00 for a complete disaster. The only time anyone seemed interested in us is when we made our way through the loud drunks to pay our tab. Horrible customer service. Complete train wreck. read more

First, I want to add that I never write reviews, but I'm so disappointed I just had to. My Husband and I went for the first time tonight and brought our two young children as it stated on website it was family friendly. We walked in the door and were greeted by several drunk patrons and not welcomed by any staff as they walked right by us. Ended up at the bar asking to be seated. Turns out, you must sit in a separate room and order first, then wait to be seated. We waited 35 minutes for the one "order taker" to even acknowledge us. (Mind you, we have two kids 4 & 1 with us). We finally had our order taken and waited another 20 minutes to be seated only to sit at our "seated table" for another 20 before our food even arrived. Our waitress never introduced herself or asked if we needed any drinks (which, by that time I could have used a few shots!) When our food did arrive, mine was placed first and my Husbands came out another 5 minutes later. My 4 year old starts crying thinking they forgot him. I felt horrible. His came out 3-4 minutes later. I ordered a salad and my Husband ordered the smoked pork. Advertised at mixture of romaine and iceberg.....it was all iceberg and the chicken was cold in some spots and warm in others. Gross! I tried my Husbands pork and it was a canned microwaved mess. He usually likes everything and he couldn't finish it he was so appalled. At the end of the day, our bill was $42.00 for a disaster. The only time our waitress was "friendly and concerned" was when we were signing the check. Horrible customer service. Completely mismanaged. Don't eat here. read more