Not sure where to begin, but all I can say is, use a different pharmacy. I have made a lot of allowances for this pharmacy for the last two years. I understand staffing shortages, COVID restrictions, and lack of resources in this area. I now understand that I need to call simple refills in at least two weeks in advance for any chance of getting medications without missing multiple doses. This is even when no confirmation is needed and there are refills remaining, the pills just need to be refilled. Okay, I can play that game. I have felt bad with how busy they are in there!! But when a simple antibiotic prescription on paper from a hospital discharge throws the staff for a loop, to the point that I am making all of their phone calls, providing and confirming details for them, and still unable to get it filled without missing multiple doses, I'm done. I at one point was told that the pharmacy tech "left a message at a doctor's office" to confirm the prescription. When I expressed confusion and asked where the message was left (considering it was a hospital discharge not a doctor's office), my question went unanswered and I was told that "listen we're short-staffed and closing early." I knew I was in trouble.
In the end, I called the hospital in Portland (who also expressed confusion as to where a message was actually left by the pharmacy tech), and had a doctor on staff call immediately so that the antibiotic prescription could be filled without missing a dose. That is how important it was to NOT miss a dose! This was 2.5 hours before the pharmacy closed early. I had earlier been told that if things could be confirmed within a couple of hours before closing, it WOULD be filled that day. When I called the pharmacy an hour later to check on the status (an hour and a half before they closed), I was told that no, it would not be filled until mid-afternoon the next day, now missing two doses. I spent an entire day of my life doing what needed to be done in 10 minutes by pharmacy staff, and still had no medication. I am kind of speechless and shocked.
Well pharmacy staff, your work load will now lessen, because in the future, I will be going elsewhere for my medication needs. In all honesty, I don't feel safe using this pharmacy anymore. read more