Excellent Service and Trustworthy Care!…read more I've been working with Edin at Benjamin Fry Insurance for over a year now, handling 6-month renewals, and he has been absolutely fantastic. He always secures the best possible price for me--in fact, my most recent renewal just dropped by about $300! In this current economy, that kind of savings and dedicated customer service is hard to find. Benjamin Fry is a smaller business, but that's exactly what makes them the best. They genuinely care, always remembering names and proactively addressing any issues that might come up. In today's world, having an insurance team you can truly trust means everything. They simply don't make businesses like Benjamin Fry Insurance anymore. I'm incredibly happy with their service and will definitely be sticking with them for the long run!

Kevin Ward was extremely helpful throughout the insurance shopping process. He took the time to run…read moremultiple home and auto quotes, answer all of my questions, and explain the differences in coverage in a way that was easy to understand. I really appreciated his time, responsiveness, and honest advice. He was great to work with throughout the process and I'd definitely recommend him to anyone shopping for insurance.

I have maintained insurance with State Farm for many years, and I appreciate the incredible…read morecustomer service provided by Corrine Howard and Bob Jennings. They are helpful, attentive, and responsive, and they make me feel like part of the family! I recently had to file a claim, and I am thankful for having such a helpful and efficient team to work with!

I was very impressed and pleased with this company. I sent out a Yelp request for renter insurance…read morequotes and was contacted almost immediately. Sylvia called me and, a few questions later I had a quote I was very happy with. The paperwork was completed and emailed to me within 20-30 minutes. One of the best customer service experiences I have had in a long time. 5 stars!

Candice is amazing ! I can't recommend her enough. She made my first time finding my own insurance…read moreagent easy and as painless as possible. She also keeps in contact to answer any questions that may arise. Not to mention all the sick swag she sent me home with.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Austin, TX area since 2023, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Today Tanya helped me figure out the simplicity of setting up the Beacon in my car, which turned…read moreout to be a lot easier than I realized. She was kind and patient with me. I also signed up for road service which was a lot less expensive than the road service I've had for the last 20. I didn't bother checking out a better rate because I'm pretty sure I have the best one for my car, rental and personal items and now road service. I'm very happy with this State Farm Agency under Trish and after a decade with them I have no interest in changing. Highly recommended!

I worked with Kim to transfer my auto insurance coverage from New Hampshire to Texas. Kim walked…read moreme through the policy components and the timing of the transfers from State Farm in NH to my new policy in TX. Thanks Kim! Amy C.

I would like to thank Letrice, I didn't get her last name but she was informative and kind. I was…read moreinvolved in a hit and run accident and no one stopped to help me or see if I was ok. At least 4 people saw the accident and not one person asked me if I was ok. Thank you Letrice you are awesome. Carolyn West

Wouldn't recommend this insurance agency at all. Somehow a "quote" i got went up $100 because of a…read more"unknown" driving record when i have been driving close to 20 years. They said it could be the system, would call me back on a weekday (i called in Saturday), maybe it was their system, Monday came, no call back, i had to call, asked for the person i spoke to, all of sudden she was to busy and i never received a call back. Learning quickly insurance salesman are like used car salesman with their tactics, Can't trust them.

Tony is my agent and I was FINALLY able to meet him today. He is a real nice guy. My previous agent…read moreused to be in this same office but she has moved on to greener pastures. Well what I can say is that if you anything; any auto, home, renters or life insurance stop in and speak to Tony or his Team Leader Mike Hernandez. If you cannot stop in give them a call and get your quotes over the phone. You will not be disappointed. I have had my auto, renters and life insurance with these guys for about 4 years now and I wouldnt go anywhere else. They are very personable and the rates are highly competitive. Let them know that Adrian Orta sent you and you will be treat with the highest courtesy and respect.

Not sure if it's appropriate to Harass customers.. Reject there renewal and come back to charge…read morethem again.

I had a fender bender where all the right side of the car was damaged…read more I spoke with Tori who was extremely professional and went out of her way to help me with an issue I had with the body shop who did a bad job fixing the car. She immediately called an adjuster to help me resolve the problem. One week went by and so I called her again because I hadn't received a call from the adjuster. Again, she was friendly and professional to resolve the problem. The problem was resolved. It is so nice when you call an office and greeted with a welcoming voice and who knows what they're doing. We have been with Amanda Escobar agency and Allstate for a really long time and have always gotten good results.

Carlos Cisneros was the outstanding agent with whom I worked. With my requirements and my special…read morecircumstances, he was able to address each one. From homeowners to auto, and umbrella policies, Carlos was supportive, encouraging, and successful in his efforts. I plan to have a long term relationship with Carlos and the Amanda Escobar agency. Thank you!

I highly recommend contacting your local AAA office to make travel plans. I recently had to drive…read morecross country from Texas to New Hampshire. Although the internet and google maps are helpful getting a ballpark idea planning a trip, I had specific needs that I didn't want to leave to random online booking - as we know how unpredictable results from the internet can be... I was traveling with 2 large dogs, so not only did I need pet friendly hotels, but ones that allowed large breeds. I also didn't want to incur pet fees and needed the hotels to be right off my route since I didn't want to add many miles to my already long trip. The Austin AAA agent was not only courteous but extremely patient with finding the perfect solutions - in fact travel went as smoothly as possible for such a long trip. Then, when I had to return to Texas from New Hampshire, again, I contacted the local AAA New Hampshire office. One of my main concerns for the trip back was hitting bad weather and driving conditions since it was December and my original route would have taken me through the Midwest lakes region (Buffalo in the winter...not a good idea!). They immediately knew the right alternate route to take to avoid the stormy blizzards and weather I may have hit by taking my original route, booked the tough to find hotel reservations, and got the whole trip planned quickly and efficiently. I can't thank AAA Travel enough for getting me and my dogs safely across 4,000 miles of the country.

Updated review: You will NEVER get a call back or response to any email, even from an employee's…read moredirect email. Period.