What a wonderful car buying experience from start to finish. Jake is simply the best -- professional, personable, and incredibly knowledgeable about both the vehicle and the latest technology. Absolutely no pressure at any point, which made the entire process comfortable and stress free. We're returning to the VW brand and couldn't be happier that we found VW of Devon. The Fred Beans team made us feel confident in our decision. We're happy customers! read more

Thanks to my sales consultant, Eddie, my overall experience purchasing my new to me Q4 EV went well. Anyone purchasing a car should expect to be sold some kind of warranty, which I did buy because I enjoyed the process and felt great about the entire deal. Very satisfied customer I am so A+++ read more

Fred Beans Volkswagen of Devon - Q4 EV Turbo-E - Car Dealers Near Me - Devon, Pennsylvania

They were busy today but they got me in and out with a light bulb fix and replacing the battery on my key fobs. I super appreciate Solomon. His customer service was great. Straight to the point. Nothing unnecessary. The cashier JTaylor(that's what my receipt says) she was amazing and helpful! I really enjoyed the customer service this is what I expect when I'm spending my money how to be treated and greeted. Ardmore location can take a few... no a lot of pointers from these guys. Take good care and thanks again read more

Generally good, but tried to sell me some unneeded stuff. No big deal. I've seen far worse dealers

Bought a car in june of this year and the warranty they sold with the car is useless to me doesn't cover gasket's I was not explained this and now i'm stuck with an expensive repair on a car that I was told had no issues. DO NOT BUY the TRITON VSC BASIC it covers next to nothing for the powertrain. -- chris. read more

Fred Beans VW is the perfect example of why people hate going to dealerships. What a rip off! $433 for a simple Jetta battery replacement. $135 in labor? $296 for the battery? No credit for the battery core AND they charged $22 to dispose of the battery. Hold on to your wallet if you get service here. BUYER BEWARE. read more

So bought a car from them, extremely happy with the service and sale. The 1 star is the service center. Brought my car in for its normal inspection and servicing. Was called an hour later and told that I need to spend 5k on brakes, rotors, tires and fix a dented rim. Took it to another mechanic as that seemed expensive. Only to find out I needed none of that. Tires and brakes are completely fine, they checked the rims twice no dents found. This is a huge breach of trust, not only was the quote double anyone else I didn't need any of the work. Knowing this I will never bring my car back for a service or buy a car here again. Completely disgusted by this shady and dishonest place. read more

Great dealership! We dealt with Jake Bunting and he was great. Friendly personable and not pushy! Easy to work with. Definitely happy with our experience with everyone at Fred Beans read more

Tom H was incredible to work with. He was super kind, funny and professional! I explained my situation and Tom and Anthony did a wonderful job understanding my situation and keeping the price of the car in my budget!!! read more

Fred Beans Volkswagen of Devon - Car Dealers Near Me - Devon, Pennsylvania

I've been here twice, once for my inspection and once for maintenance. It's always a little pricey however I've always gotten good service. Jack Case specifically is always really helpful, especially when breaking everything down and making sure I get everything I need for my car. read more

Bought a 18 Silverado with 44,000 miles on 4/6/21. Inspected same day of purchase! Had to get a tire plugged same day, had to replace all 4 tires on 6/17/21 due to dry rot and they were literally falling apart on the inside walls. 6/29/21 starter went, and were told they Would not be helping with anything. It may have been used, but after spending $35,000 you certainly don't expect to have to fork out this much money in the first 3 months. Never again! read more

I recently totaled my car and needed a new one, quickly. As a graduate student with lots of student loans, that's a nightmare situation to be in. I was connected to the salesperson Jake, and he got me into a great car in a matter of days. Jake was incredible to work with, he is personable and professional and does not push you to make any decision you're not comfortable with. He'll keep you updated and in good spirits every step of the way. If you need a car, go here, and ask for Jake! read more

These guys are really kind and professional--especially the guy who greets you at the computer when you come in for service. I'd return JUST to deal with him. I also had to pop in to have someone show me how to reset my tire pressure censor/alert, and a nice gentleman helped me on the spot in 5 minutes. They try very hard to get you in and out as quickly as they can. read more

Will not be returning to this dealership for any future services or purchases of vehicles. I knew I should have gone to a smaller locally owned shop to get my vehicle serviced as the larger chains up-charge, but I thought incorrectly since I purchased my vehicle from this dealership it would be best to get it serviced here. I was wrong. I brought my car in for its annual state inspections and there was an issue found with one of the nuts in my tire. The cost to fix it? $200. For one nut. I will be researching locally owned and reputable mechanics in the future because I can't help but think I am being taken advantage of at this dealership. read more

Fred Beans Volkswagen of Devon - Parts are worth $22.65. Labor??? $182.35. To replace a nut and a bolt. - Car Dealers Near Me - Devon, Pennsylvania

Their service department is HORRIBLE. They will smile in your face while they lie to you and do anything they can to make a quick buck. I went one time, have been a vw customer for over 10 years with no other problems. I ended up calling vw USA to file a complaint and still do not feel that my car is fixed. All while they are smiling and sounding concerned. It's BS. I WILL NEVER RETURN HERE. read more

This is a review of the service center. I've brought my Golf R here several times and have always received excellent service by everyone involved in the transaction. The staff is friendly and extremely accommodating--I get the impression that they genuinely want to help me resolve my issue. The mechanics who work on the car are consistently happy to explain things in greater detail, and these touches lead to an overall exceptional experience. Thanks! read more

Beware of this place! Went in for an oil change and left with $1100 bill. They are rude and unprofessional. Worst dealership I have ever dealt with. Read all the reviews about their service and believe them. Everyone of them had the same experience. Customer service at its worst. read more

After recently moving to the area with our VW, we had to find a dealer close to my office that I could pop over to get serviced. They are always able to take me on short notice, which should be a red flag. Every time I have gone into this dealership, they try to upsell you on unnecessary services. They told me I had to get my cabin air filter, engine air filter, and alignment done. After YouTubing how to change my cabin air filter, I went to Walmart and purchased my own, and saved over $50 doing so. What I realized is that when I took the old filter out, it REALLY wasn't that dirty. I was also able to save about $60 doing my alignment at a local repair shop that I trusted a little more. All of their recommendations came out to an additional $763 on top of the 30,000 mile service I was already paying for. When receiving my car back from them (they charged me $35 to take a screw out of the tire and "cap" it. The next day, tire pressure monitor light came on and I have had a slow leak every since. When I took it back to them to try and resolve the issue, they just filled up the tire with air and reset the tire pressure monitor light, so it came on again two days after this. The worst part about this service department is that when I went in for a 30,000 mile service, I paid for a brake fluid flush as part of the service. They tried to upsell me on this too!! ($163!) Afterwards, I went home and checked online to make sure I read it correctly, and it turns out I was right. When emailing the service manager, he dodged my first 2 emails, blaming it on the technician and then completely ignored my next 7 emails. It then became comical to me to send the same email every morning to see if I would ever get a response. The answer? No. It took contacting VW American to solve this issue. STAY AWAY! read more

Came for an oil change, alignment, and rotation. I was told the car also needed brake fluid flush, coolant flush, and both filters (air&cabin) changed. Only when I returned home I realized that I had had both filters replaced only 4 months/4,000 mi prior. So, for them to be that dirty I'd to spend the entire 4 months/4,000 mi on dirt roads. Which is not even possible in a Golf, it's not a Touareg. When I opened the air filter box, I found two dry leaves underneath the filter. Was it even changed? Because they lied about the filters, I started wondering how honest they were about both fluids and I posted my honest review online. Then a manager reached out saying that the recommendations were made based on the mileage. This is not true. When I was there I was told both fluids did not LOOK good. But the manager's saying no one looked at them. That means they were probably fine and they just ripped me off. Steer clear of this shop. They're scammers. read more

Came in to have them install a SINGLE suspension spring. They did fine work, but it was absolutely over priced. $550 for 1.5 hours of work. Replace one suspension spring, and do an alignment. That's $366 per hour! They didn't need any parts, just labor. $366 per hour! Unless it's warranty work, I'm never coming back. Imagine if I needed all 4 springs changed? Even giving them the benefit of the doubt at 3.75 hours... at that rate... it would've cost me $1375!!! What the actual F! NO PARTS NEEDED! I complained initially, but needed to get the work done, as I needed to drive the car the next day. Once it was done I had to run off. Complained in an email that was bounced back, then complained in their survey. Asked for a callback, but have yet to hear from them. If you've got work that needs to be done, go somewhere else and save HUNDREDS, if not thousands! I'm NEVER coming back. read more

I called sales to test drive the new VW electric car. No one in sales picked up. I was on hold for 5 minutes plus.

Have to say I'm surprised by all the negative reviews! I bought my first VW here a New 2009 Jetta TDI. They didn't have the model I wanted in the Blue Graphite so they swapped with a dealer in NY and had it delivered the next day! They performed all of its factory maintenance with no complaints! I traded my Jetta in for a 2012 Golf TDI at the sign and drive event because they had one with the Tech Package (Sunroof, Navigation, Xenon headlights, fog lights, and premium Dynaudio system) I got a fair value for my low mileage trade and had a hassle free experience. Drove it off the lot that day! Fred Beans has been doing my service ever since and I have no complaints. Today I called at 7:30AM in a pinch and they fit me in for a 9am appointment. They offered to do my inspection too! Can't complain about that! read more

Fred Beans Volkswagen of Devon - Fred Beans VW - Devon - Car Dealers Near Me - Devon, Pennsylvania

Worst service ever! Upon inspection, service tried to sell me all sorts of pricey extras and were disdainful of my suggestion they just rotate my tires and do an alignment. I felt like they were trying to put one over on me because I'm a women. I won't go back. read more

They will treat you badly when buying and when servicing. Their young / punk sales manager is especially unpleasant to deal with. Service is subpar and cost more than other places. Just read the other reviews... read more

I am very disappointed with this dealership. Service is usually poor, but today finally drove me away for good. In 2019 I bought new Pirelli tires for my Tiguan. Supposedly top of the line. I went in today because one tire had bubble in the side wall. They told me all tires needed to be replaced because of "tire noise" and low tread. As the tires were three years old and only had 20,000 miles on them I asked about the warranty. I was told that the bubble was a road hazard and not covered and the other tires didn't really need replaced so they weren't covered either. Nevertheless they said I was taking a risk driving on the tires. I took my car and left. I will never go back. read more

We were referred to this dealership by a friend and what a great experience. We told them what car we wanted to see, they had it ready for us to test drive when we arrived. We did the test drive alone, after giving copies of our license, which was fun. We talked with Jamie and Anthony once we got back, there was NO pressure from either of them to buy a car. They were both professional and knowledgeable. Damian is the finance manager, he too had a no pressure approach. The whole experience was stressless. Thank you for a pleasurable buying experience, not something we are use to saying or hearing. read more

I had a wonderful experience at Fred Beans VW. I traveled from out of state to purchase a used vehicle. The dealership picked me up from Philly and the transaction at the dealership was smooth and friendly. I would not hesitate to purchase another vehicle from Fred Beans and only have good things to say about the entire experience. Thank you! read more

My wife and I have purchased or leased 4 cars from Fred Beans VW over the last 10 years but Im finished with them as of today. Recently took our 2012 Tiguan in because the engine light was on. Strange sounds from under the hood. The car was out of warranty. They proceeded to do diagnostic tests and told me that the turbo needed to be replaced. I asked how much that would cost. Almost $3000 came their reply. We said no way and drove over to pick up the car in order to get a second opinion. The second opinion came back that it was a faulty valve on the turbo. Fix cost? $500 and change. Wow..... Received a call from VW saying they talked to corporate and could fix our Tiguan for $500. Wow.....big, almost $2500 drop in price! Some might think thats great... I fumed. Had we simply shrugged and accepted the $2900+ estimate, we would've been taken badly. Bottom line: they play a game in my opinion. They present an outrageous price, hoping that you don't balk. If you do, they'll drop the fix price to what it should be. Also used this maneuver when our Tiguan went in for an inspection and it was going to cost around $2400 to fix a faulty water pump--"VW corporate" dropped price to $1200. We accepted that as a fair gesture on their part. Never again. read more

Amazing staff in sales! Andre, Marc, and Damian all went above and beyond to make our experience stress free. This is a no pressure dealership that doesn't try to nickle and dime you for everything. Finally a car buying experience that wasn't high stress. Thank you! read more

Our experience at this dealership started when we took my girlfriend's 2010 VW Jetta TDI w/ DSG in for warranty work covered by the emissions warranty. The high pressure EGR valve failed and needed replaced. No problem, we had it towed because this dealership was closer than having it towed all the way back to York. The car had ~6500 miles on the current oil change and we do all the maintenance ourselves but stick to the recommended service intervals set fourth by VW. She was called and informed that she had a massive oil leak coming from her filter housing cap and that they needed to change the oil immediately. She agreed because it was going to need changed soon anyway. In addition, 6500+ miles on an oil change and a pressurized feed leaking? I had my doubts that this was true because this would surly lead to destruction of the car's engine. When she was informed that the work was complete and the car was ready to be picked up. I drove her to the dealer and since I have a lot of experience with working on cars, rebuilding engines, transmissions and am ASE certified, she told me to make sure all the work was done. I performed a diagnostic scan with my VAG-COM Scanner to verify everything was operating properly. When everything checked out on the computer side of things I went to verify the oil had been done. What I found had astonished and angered me. The oil was black as coal, the filter housing had not leaked (no sign of oil anywhere on the engine block or splash shield) and the white paint marker I use to mark bolts as I torque them had not been broken and was still visible as a continuous line from the black filter housing down to the aluminum on the engine block portion of the filter housing. The oil had not been changed and they were simply trying to make money off of her due to the lack of profit that warranty work brings. When the technician was brought to me for questioning he said that the work was done and all he forgot to do was reset the light. he had also informed me that he took the car for a twenty mile long test to make sure everything worked... Really??? Okay, I know that diesel oil is a high detergent oil, but it does not get that black in twenty miles and what tech takes a car for a twenty mile test drive? Lies are what this tech spewed and it made me disappointed and also reminded me why I do all of my maintenance myself. After he had been questioned he was clearly frustrated and asked "...are we done here?" I responded with a yes and he said "Okay, go back to York!" to which I agreed and told him that I would make sure the oil changed were done right myself. The service manager was even chuckling when he said that. If this is how Fred Beans Service treats their customers than why are they still open? If their techs and service insist on taking advantage of people, why are they still open? If Fred Beans lies to it's customers about oil and the customer runs their engine another ten thousand miles and destroys their car, who's liable? Fred Beans should either do the work right, or not at all. Please properly train your techs to avoid situations like this because people like to sue in today's world. I can say the only thing positive about this visit was that the warranty work was performed as expected (EGR valve is easy to change) and we were refunded for the false oil change. I will be paying the extra money to tow the car back to York the next time it needs warranty work because York VW's service department is dependable in their professional appearance and they tell you the truth.I will also be sending this report as a formal complaint to VW of America so we can put an end to disrespectful service like the one you will experience while choosing Fred Beans VW of Devon, PA. read more

Do not go here for service. We took our car in have it Inspected and have the oil changed. We left with a $513 bill. Car is only 1 1/2 years old with very few miles on it. Lessoned learned. Hello local Mechanic. read more

if i could give 0 stars i would. do not buy your car from these scammers. they sold me a used pos car whos engine burnt out 5 months into my loan. worst customer service! read more

I was told my under 30k vw needed some $150 "Fred Beans"-marketed AC package ("frosty freeze"?) when I complained my AC smelled funny. I have previously been explained that in that model year, the AC gets condensation because of the way it is laid out and will smell, but can be sanitized. Said no thanks to this package, but explained to them I just wanted it sanitized. I will most likely not return for being attempted to be taken a fool. read more

The bean's been a bit mealy. It's been one thing after another since I bought my "Volkswagen CERTIFIED! pre-owned" from Fred Beans Devon a few weeks ago. I found this beautiful 3-year old CC on the Web, both leased by and serviced by Fred Beans for the last 3 years. I negotiated purchase via email and drove from Maryland to Devon to pick it up. It was spotless on the outside, but the inside was spotty and the owners manual is missing, which might be a metaphor for Fred Beans of Devon. The guys have been well meaning, but shoddy, I regret to report. First time I try to parallel park the car in NY after picking it up from PA, the parking camera isn't working, and some message takes over my screen telling me that my Parking Pilot isn't available, except that this model doesn't have any Parking Pilot, so what's up with that? So I call my Beaner agent Pat, and he says he doesn't know, except that everything worked for him when he pulled out the car that morning for me. (Okay, but what about the Beaner mechanic who "precertified" their car? Didn't he notice anything wrong?) I had made a big deal all along about not wanting a payment even a penny over $300/month, no matter what, but guess what, manager Anthony presents me with a monthly payment over $300. I tell him he should be ashamed of himself, but he's not, and would you believe he hits up my credit car for $20 more to get that monthly payment down to $299? He would have bought a lot of good karma if he had pulled the $20 out of his own wallet. Is that penny wise and pound foolish? That might be Fred Beans. Anyhow, I'm miffed today because after my second 7am visit to my local Volkswagen Service to get the Beaner rear parking camera fixed, I learn that the annoying "Pilot Parking" message is not going away without a $152 fix not under warranty. Well, I email Anthony this morning about this newest irritation, and still no answer at the writing of this review. I would have been appeased with, "I'll get right on this and get back to you," but no. "Not a happy camper," I signed off on my email. No response. So here's mine. (Btw, Pat said he wasn't just my sales agent, but happily ever after for any problems after, except that he was cc'd on the email and hasn't answered either. So that's no response times 2.) It's been 3 weeks of one thing after another. I've had to call to find out why VW Credit didn't reach out to me, and I'm sill waiting for them to send me my Maryland plates in the mail. The Beaners are nice guys, to be sure, even earnest, but more competence would be even nicer. Or at least a response. Let's see if this review gets a response. read more

I have purchased 3 cars from Devon Hill, then Fred Beans, over the years. The sales process has always been smooth. I'm old enough to know that all the sales sweet talk, care about you, best friend talk disappears after you make the purchase. Insincerity is to be expected in sales. My most recent purchase has been a 2014 Jetta wagon, bought new. I have only had it serviced at Fred Beans. I have always accepted the recommended services, even the perpetual wheel alignment, and always get my oil changed. The service desk is professional, impersonal, polite. I'm writing because I was done wrong. Because a promise was broken. Because I was made to feel that I didn't matter. I have always receive a loaner when I have been in for inspections. I live outside West Chester and have a bit of a drive to get to Devon. In short I called for an appointment, specifically asked for a loaner, was clearly told I would have one. Yes, as you might have guessed, no loaner was available. Yes, I could have left with my car after a 40 minute commute, and made another appointment. I could have been driven home via courtesy car. But instead, I had to wait 3 hours. I missed my doctor's appointment, and cancelled another meeting that i had planned. It was a real drag. I depended on that loaner being there. And was put in a bad spot without much remorse. Basically, it was a 'sorry but tough luck for you' attitude. I have been loyal, have been willing to pay the marked up dealership rates, have consented to the suggested extras, and in return I expected better service, consideration of my time, and respect. I was stupid. read more

For a friend: the car that was to be purchased was suddenly no longer available. The replacement car, supposedly exactly the same, was bought, it was a 2015 Jetta, and nothing but trouble. Many trips back to the dealer for work (a long drive) and every time we went, there was more wrong with it! Avoid at all costs. read more

I recently bought a Tiguan from Fred Beans VW at Devon and I must say what a smooth sailing it was! Right from the minute I stepped into the showroom I was showered with attention. Tyrik Thompson, the sales guy was all ears and patiently showed us the different options available in their inventory. Next, when we had made our decision - the Finance team took us through the details of the deal and we finally made the purchase satisfied and content. I have been driving the vehicle for over 4 months now and it has fulfilled my expectations! read more

This is the worst dealership. I have had multiple terrible experiences here and I cringe any time I have to use them. When they sold me my car, they didn't weight the wheels properly (verified by my mechanic), and there was paint all over the windshield. When I brought the car to get my key fixed, they kept it for 5 hours and the shuttle took 45 minutes to arrive at my house 5 minutes away. I just brought it in for a recall issue and dropped it off at 11am and gave me an estimated completion time of 2pm. By 3, they are saying they haven't started on my car yet and need to keep it through the weekend. They are more worried about their closing time then their time management. Please don't go here. read more

I was shocked when I came on Yelp to write this review to see all the negative reviews. When I needed to purchase a new car, I cringed at the idea of working with various dealerships to try and get under my budget number. Below is the email that I wrote to the GM, Richard Sharp after my experience with the dealership. Tom Hadley, the sales rep I worked with and Joe in finance were both great. I would highly recommend contacting those two if you are in the market for a VW. By the way, I am an experienced Procurement Professional who negotiates multi-million dollar contracts. I am used to dealing with sales tactics + negotiation. Never once did I feel any pressure to make a decision - no slimy tactics here... "I want to let you know that the car buying process at your dealership was a great experience. My sales rep Tom and the finance manager Joe displayed the utmost professionalism and the process was easier than I could ever image. They got me into a great car, a few dollars under budget and out the door in 40 minutes. All employees at your dealership were kind and engaging - never did I feel pressure to do anything - which is why I bought my car there. Please let Tom and Joe know how much I appreciate the white glove service" read more

The only reason I got the car that I wanted was because of John really taking care of me. He really helped me get the best price possible and put no pressure on me. I would refer any friends or family to him to do business, they would be in good hands. When I was doing all my research, I felt he was the best person to work with out of all the Tri-state area. He spent a lot of his time answering any questions I had, even after the deal was made and made sure I understood all of the features of my new car. read more