On 6/22/2023 I was scheduled to meet a friend for dinner at Frank's Steaks in Rockville Centre, NY.
I was running late, and my friend has no cell phone. I was unable to reach him directly to tell him that I would be late. I called Frank's Steaks and asked them to let my friend know when he arrives, that I will be running late. The person at Restaurant (who's name I don't remember) took my message and promised to pass it along to my friend. When I finally arrived at the restaurant, my friend was visibly upset. I was forty five minutes late. I asked my had he received the message? He said had not received any messages. I left my seat and went to the maître d' and pleaded with the staff ti advise my friend that I did leave a message and to help me clear up the miscommunication. The workers played dumb. I returned to the table, and my friend still upset, slapped mail that he collected for me onto the table. I didn't direct my displeasure at him. He had every right to be upset. I return to the employees who were now seated at the bar. I attempted to find out who took the message from me. A man who identified himself as the owner began yelling and barking at me. He asked me "who do [I think am] and said that I was being aggressive, I replied was not only asked a question. He (the owner) then said that it was not his restaurant's responsibility to pass along messages. And that I could take my 4u(#$@ business elsewhere. Yes he actually used profanity. (Classy place, oozing with professionalism). Then "The Owner" got off his bar stool, and started to approach me. I advised him what the outcome would be if he were to touch me, and it stopped him in his tracks. He then turned tail and pearched back onto his stool. I was then able to explain to him and his staff that yes! it was their responsibility to pass along a message if they took it from me and said that they would forward itt, and the he, the owner immediately got defensive. At that point, returned to my friend, and offered to pay for his meai. Thankfully he refused. ( I did not want to spend a dime in the "establishment "). By that time my friend realized that I attempted to leave a message, but the restaurant employees failed, o did not care to deliver it. I paid the server a tip and left the premises. What "the owner" didn't know is my friend chose the restaurant. My choice would've been the Capitol Grille. Never do I consider Frank's a place to eat. I have never been impressed with the food. The food is not that great, and the owner certainly doesn't have the professionalism and decorum to run around the block, let alone run a restaurant. The owner should wake up one morning with a menu of The Capitol Grille steakhouse in his bedside. Maybe he can see how a place is run with professionalism, care, and concern for their diners and a little class and decorum. At the capital, Grille and Ruth Chris, you get an excellent meal, great experience with quality food, and not meat with the quality and taste of a bieef frank. But, when you're running a hotdog stand you don't need professionalism and great food. read more