1. Frank's Service Center

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Middletown, CT

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Frank's Service Center

5.0 (2 reviews)

Services - Frank's Service Center

Routine automotive maintenance

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9 years ago

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11 years ago

Great service! Diagnosed the problem, replaced the part, and really went above and beyond. Highly recommend Franks.

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Untouchable Towing - Towing

Untouchable Towing

(41 reviews)

A youth speeding around a corner lost control and plowed his pick up into my property, slammed into…read morea tree resulting in his rear end swinging into my veg garden fence. State PD contacted Untouchable for the tow. Inspecting the area I could not see how the truck could be extracted without further damage to my fence. That being said....... I have to give Kudo's to Matthew, the tow "guy" who showed up with a Untouchable flatbed. Matthew inspected the situation and after hooking up the pick up from a couple differnt areas, artfully first pull the vehicle away from the fence then rehook and pull it away from the tree and onto the flatbed. I cannot speak for any other services that Untouchable but as for towing service (specifically Matthew), I had a 5 star experience and would recommend the service.

Untouchable" is a hell of a name for a business run by a man whose ego apparently needs protection…read morefrom ordinary customer questions. My stepfather was quoted $691 for a tow from Colchester to Westerly. According to him and my mother, trouble with the payment link turned into a demand for $300 cash to unhook the van roughly a mile into the trip--even though she offered to pay by card over the phone. My stepfather says the driver also threatened to beat him in the parking lot. They took the van to their yard instead of Westerly, then demanded the full $691 to release it. We received conflicting payment instructions, including cash only and an additional 4% to use my card. When I arrived, the owner, Charles, was hostile, screamed, threatened to call the police, and increased the demand by another $100 during the confrontation. I encouraged him to call the police. Charles, your masculinity looked awfully fragile for someone putting that much effort into acting tough. If being questioned about a bill sends you into a screaming fit, you're poorly equipped to deal with customers, never mind run a business. And after all that noise, you retreated into your office. Quite the performance: enough attitude to start the confrontation, apparently not enough composure to finish a conversation. My mother also reported being sworn at and accused of being drunk while trying to arrange payment. Imagine owning a business and still needing someone to explain how to speak to another adult. If squeezing a family already dealing with a breakdown makes you feel accomplished, that is a pathetic definition of success. Having control of somebody's transportation gives you leverage. Mistaking that leverage for strength is embarrassing. What I saw was a petty bully with an inflated opinion of himself fueled by surrounding himself with weaker personalities who enable him to live his life this way and a temper he expected everyone else to accommodate. The extra $100 made it feel as though we were being billed for bruising his ego. Ofcourse it's "cash only" or "Cash App". You would've thought I was trying to get him to rewrite the declaration of Independence blinded folded by requesting a receipt for the payment so I could take it to the dmv as required when making a formal complaint (which I encourage anybody with a similar expirience to do. They might ignore one or two but if enough people have the same experiences and report it eventually they'll have to investigate this guy and I'd bet the entire kingdom that if any official authority were to take even the tiniest of look at this "untouchable towing" they would find all sorts of illegal ways he's running this business so food for thought) My warning: get every price, payment condition, destination, and possible additional charge in writing before this company touches your vehicle. Especially if you cannot afford an expensive argument while your van sits in their yard. This "business" is a band of thieves and crooks who know how to abuse the system and rules to take absolute advantage of you and they will not miss the chance to do so if you aren't careful.

D & M Recovery & Towing - Late night, early morning State Police Troop H in Middletown

D & M Recovery & Towing

(4 reviews)

When you drive thru a residential neighborhood, don't drive on peoples sidewalks as they are…read moreshoveling because you're to impatient to wait for an oil truck to move. 4 wheel drive doesn't give you a license to drive like that. You almost hit my wife's car, you pushed a ton of snow on a sidewalk I just shoveled and you were driving way to fast. We know you need to tow and help cars in the storm, but Common decency goes a far way!

My intent is not to argue this out through YELP. However, since you responded Mike with what I…read moreconsider false information, I am compelled to respond. First - This was NOT resolved some time ago. The original incident occurred on 3-4-13 and was resolved on 4-3-13. Only one month after the fact. You did advise us to contact our Motor Club or insurance company, which we did. What I find inexcusable,is that you were not willing to accept responsibility to took the shot by suggesting that we contact our motor club, that they would find on your behalf. Which they DID NOT. So, it was a crap shoot for you and you had nothing to loose and everything to gain. Versus being the "Stand Up Guy" that everyone claims you are. Instead of standing up and owning this mistake, you pushed us to seek resolution elsewhere. That is not what I consider being a stand up guy or a good business practice. So our Motor Club found on our behalf. With regard to the Better Business Bureau, again a cop out. You must be paying your dues! Because you advised us to go to our Motor Club in essence, you were hiding behind them in hopes that they found on your behalf. I do not consider that a "Good Faith Effort" in any sense of the word.

Frank's Service Center - autorepair - Updated October 2026

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