A youth speeding around a corner lost control and plowed his pick up into my property, slammed into a tree resulting in his rear end swinging into my veg garden fence. State PD contacted Untouchable for the tow. Inspecting the area I could not see how the truck could be extracted without further damage to my fence. That being said....... I have to give Kudo's to Matthew, the tow "guy" who showed up with a Untouchable flatbed. Matthew inspected the situation and after hooking up the pick up from a couple differnt areas, artfully first pull the vehicle away from the fence then rehook and pull it away from the tree and onto the flatbed. I cannot speak for any other services that Untouchable but as for towing service (specifically Matthew), I had a 5 star experience and would recommend the service. read more

This towing company is a complete scam. They overcharge us and destroyed our van. We tried to reason with them but the owner cussed out our secretary and my wife. read more

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I've been here four times so far, I get my oil changes done here, the mechanic named Mike has always done it, In my recent appointment he pointed out to me that I need a right side front tire, front brake pads and front axles, he was very informative and friendly, I really appreciated that, he let me know if and when I decide to fix those issues he can do them, just wanna say thank you for the help and keep being an awesome hard worker Mike. read more

Found a Groupon deal for an oil change. I called in to make an appointment and Charles set it up for the same day. The waiting room was clean and comfortable. The hourly rate is posted on the wall and very reasonable. The two techs each came through and were friendly and polite. They were able to get my car in and out quickly. I will defiantly be using them for future repairs. read more

Untouchable Towing - Towing Near Me - Middletown, Connecticut

They will tow your car to their place in case of an accident even if you tell them not to. They do it just to charge storage fees. The owner is a liar and its disrespectful and unprofessional. He stole my car after towing it, saying that my car was not mine. After a few days he said that my car was mine again just to charge me a lot of money. The police wont do anything. Always ask from where are they coming and if its untouchable or nelcon just be aware and record every interaction with them or dont let them take your car. They are thieves. read more

We broke down on the immediate side of I95. We took a chance and called Untouchable Towing and Auto Repair. This company EXCEEDED OUR expectations. We were in a 43' Class A motorcoach so towing can be tricky. The owner and driver were very professional, and proved to be very confident in how to tow. This was a late at night tow - and they were not the least bit bothered. They towed me to Nelcon Service Center which, again, was a very positive experience. I was in a tough situation, and I had the BEST outcome. Thanks guys. (*Arrived at Nelcon Service at 1:30am, and they diagnosed it by 7am,-was on my way by noon!!) Fair pricing, too. read more

How many names does this guy have. He charges exorbitant rates when the State Police Call him. I was charged at least 3 times the normal rate and it had to be cash. Talk about scamming the feds. Hello. read more

A breath of fresh air!!! After dealing with a horrible experience at another repair shop. Nick was super nice, knowledgeable and so informative. This was a wonderful experience and will be definitely be using them from now on. They even gave me a sweatshirt read more

The best place to take your car in the area. Not only are they honest and do great work, but everything is talked about with you first and itemized on your bill. They excel at everything that makes small businesses better than big chains. read more

I called to get a tow quote and Charlie quickly helped me with a quote, helping me to find a much better rate through AAA. What impressed me most was how Charlie went out of his way to understand the problem I was having with my car and see what he could do to help. Definitely refreshing to have someone willing to spend a little extra time to treat you like a valued customer. read more

Charles is the most honest guy you will ever meet He does his job right and his hourly charge to repair is ridiculously low Honestly just call and ask it's not even a special Great family owned business Wife and daughter are really nice And Charles is a teddy bear Don't let anyone tell you otherwise Couldn't recommend this place more! read more

This is a family owned business with great service. I have had my vehicle repaired there multiple times, and each time Charles has gone out of his way for my repairs. His labor rates are extremely favorable compared to most shops in the area also. Definitely stop by and see Charles for any repair needs. read more

Call any other tow but untouchable or alpha towing its the same company just different names because the other got sued do the research before going with them, they may have some good reviews which come from close friends of them, but the ones that are with the least stars are the ones that matter due to the fact that no business at all should have not even one negative review, every time i've had encountered this company its always someone that comes out being rude/racist read more

The first time I had an encounter with the owner it went pretty smooth. He was outstanding, super nice! Second time around I got pulled over for expired tags. Boy oh boy did he show his true colors read more

I had my jeep towed and repaired here, will definitely use them again. They were professional, quick, and fair with pricing. I even received a phone call after having picked my jeep up asking if all was good and to see if I was satisfied with the service.. I am! Great job thanks again. read more

Professional, caring, and takes care of you as fast as he can. Charles is a hard worker and cares about his customers. I can admit, at first I was nervous to deal with him based on the initial phone call, but then when I saw how busy he was and how many things he deals with, I realized that perhaps we got off on the wrong foot, and gave him a chance! It was a great experience and he went the extra mile. read more

He's demeanor may be misleading. He worked on my car in December and i'll be going back next week for more work. He's bz, gets the job done and makes sure you're happy before you leave. he also makes sure you understand exactly what was done. all at a good price. no complaints here!! read more

Great service, very professional, reasonably priced, friendly owner, and fast turn around for auto repairs. I would definitely recommend this business to anyone who is looking for a reliable and efficient auto mechanic. read more

My sons car broke down on Route 9 north on Labor day. The police called for the tow. I was charged over $340 for the mile or two tow to their garage. If that wasn't bad enough I was literally assaulted by his driver that night. I had asked the driver to get my pocketbook out of the car. He completely ignored me even though I asked very nicely 3 times. I needed my drivers license and credit cards. It is legally my car and I have a right to get the item out of it. I had to call the boss Charles who told me nicely yes I can get my item and to just follow the driver back to the shop. I did so and when I got out of the car the driver chucked my sons 50 pound backpack at me and it was so hard I woke up in pain the next few days. The pain went away so no permanent damage but when I tried to address this with the owner Charles he ignored my calls. Also why does he charge double when the State Police tow the car as opposed to when AAA tows it. I had to have AAA tow the car back to my house and of course they use Untouchable Towing. They charged AAA less than half of what he charged me with the State Police towing. Also he (Charles) uses a separate name of Nelcon towing when AAA does it. He uses Untouchable when the State Police tow it. WHY read more

they helped so so much , the guy had great customer service and seriously helped just through the phone

100% terrible. insurance company has been calling them for days to relocate my vehicle to a shop and they refuse to answer or call back. very unprofessional. read more

Charles and Jason are very professional and very courteous. I was locked out of my car at Home Depot keys in the trunk I had to go and pick my son up who is 7 years old these gentleman were extremely prompt arrived and within 15 minutes I was back on the road. Charles and Jason you guys are my heroes thank you! read more

This place is great! If you want a straight forward man, this is the place to go! He took my car, i brought him the parts, and told me everything i needed extra, because he doesn't cut corners! He showed me everything that was wrong, and everything i needed to get! I see the reviews on this site about charles. I have known him for about 11 years never did me wrong! Always told me like it was! If your too much of a sissy to be told the truth, and be straight forward, then your probably going to be taken as a mark, and get screwed everywhere you go! Trust me we need more mechanics in the world like this one! Ill be back for more service! If you think your going to try to get over on this company your sadly mistaken! Great place! Hope he keeps doing his thing!!! read more

This shop is awesome! He took my car in, diagnosed the problem, and told me exactly what was wrong. He even showed me on the vehicle itself what was wrong. I knew he wasn't lying, and trying to just get over on me because I was a girl. He is a straight forward man, and charges accordingly for the work performed! I'll be back for more service! Thanks read more

Encountered the owner of this place twice. First time he threatened to steal my car ... then threw my keys out of his window after I told him I needed a different tow. (Flatbed) second time I went to pick my car up from the impound ... saw my front end was damaged as well as where my license plate was ... he ripped it right out ... broke the bolts as well ... then when I told him about it he threatened me and harassed me and told me to get the fuck off his property as him and his rude wife and rude daughter (runs in the family) stood there filming me flipping me off claiming my car was already broke and called it trash. Also, all of the disrespectful and irrational comments the owner and his wife made were all in front of their young child who had to of been a toddler (class act). Most unprofessional business I've come across. Needs to be shut down before other people have more experiences like this. Going down to the police station to file a police report for the harassment and refusal to fix my car. Also charged me $300 for a tow 10 minutes away. (Picked the car up the same day) read more

Everyone is very kind and they get things done! I had to get my car towed and needed a new battery. Charles dealt with everything quickly and efficiently. read more

Called for help to service my truck with no prior experience dealing with untouchable. Well I was pleasantly surprised with their service, they took care of my issue without a long wait and Charlie was very friendly and funny to boot! I will be dealing with them again. You tried the rest, now try "THE BEST"! Thank you. read more

My ignition switch was broken. Charles towed me for free, got a great price on the part and quoted me a reasonable price. The next day he finished the repair and ended up charging me $70 less than the quote. I will be returning to Untouchable for all of my automotive repair needs. read more

I broke down near best buy on the Berlin turnpike on Monday July 28th at approximately 7 pm. I contacted untouchable towing for a tow and within 30 minutes the two truck driver Charles Marano was there. He towed my car back to his shop and the next day diagnosed my car having blown fuel pumps. He immediately after contacting me started repairing the car and upon completion called with the estimate for work done at which time I picked the car up and was very satisfied with the total job done from tow to repair. I would highly recommend untouchable towing at 170 n main st Middletown CT to anyone needing a tow or any type of repair work done. Eric Green Middletown CT read more

Update: after much back and forth with the owner, we were finally reimbursed $80 for the 'wait time' and clean-up service fees that were never provided. +++++++++++++++++++++++++++++++++++++++++++++++++++++ We didn't ask for this service, but after my teen-aged daughter was in an accident, the police officer called for a tow and this company responded. It was supposed to be a AAA tow and it was noted as such on the police report, but the driver never asked my daughter for her card or any other info. According to my daughter's phone records, he arrived at the scene at 7:44 A.M. He told her to take a picture of the car, then loaded it onto a flatbed. As he was leaving, my daughter asked where he was towing the car. He told her to take a picture of his truck door on which was printed 'Untouchable Towing' and the phone number. He got in the truck and started pulling out, just as I arrived at 7:52 A.M. I honked my horn to get him to stop, but he ignored me and drove away. I called the company several times, but each time was rudely told everyone was too busy to talk. When my daughter and I stopped by the shop to provide insurance info, the receptionist took it and promised the owner would call us within a half hour. He never did. The worst was when our garage mechanic came to pick up the car. Apparently, nothing was submitted to AAA and the owner wouldn't surrender the vehicle until a $183.71 bill was paid, charging for labor, mileage, and towing, as well as storage, clean-up services, and a wait time of 15 minutes for me, a "...no show". The bill also showed a service time of 8:15 A.M - 9:40 A.M, a full hour and 25 minutes. This was especially troubling, because the entire event took place between 7:25 A.M and 7:52 A.M. The tow truck was there for about 8 minutes of that time. Bottom line: If you decide to use these guys, be very careful! Document everything and scrutinize all transactions. Don't trust anything! read more

Went to this shop for an oil change, and met with the owner of this establishment, Charles. Charles provided excellent service, beyond changing the oil. It was greatly appreciated and I intend to go for further needs in the future. read more

Rude and unprofessional. I called to get some info and make an appointment, but never got that far because the man answering the phone was quite rude, didn't answer any questions of mine then put me on hold for five minutes until I finally hung up to attempt to call back. I called several more times which went to voicemail with no response. There are plenty of people who run their companies professionally, and who want business, apparently Untouchable Towing isn't one of those! read more

I've had a really great experience with this shop. Straight to the point, this is what's wrong, this is how we'll fix it, and this is how much it'll cost. No unnecessary added "problems" or being taken for a ride because I'm a woman. I appreciate the honesty and it's hard to come by these days. read more

Charlie is great- he gives personal service, explains clearly what the problems are and takes extra time and effort to reduce the costs! I took in my beloved subaru for repairs to a different shop and the estimate was over $3K, a sum I couldn't afford. I went to Charlie to be sure and he did the repairs for a third the cost. I'm so happy to have my subaru back in shape and off to more adventures! Thanks so much to Charlie and his adorable pups as well. In addition to the great service, he is one of the few locally owned companies in the area. I highly recommend his shop! read more

I brought my subaru to Charles my check engine light was on and he diagnosed it gave me an affordable price he also checked my tires and put air in it, I didn't realize that the pressure was low. Untouchable Towing is my new repair shop read more

The least honest towing company in the Middlesex country. Owner, Charles Marano, will charge you more than the state maximum for towing rates. His claim is he mistakes the weight of your vehicle to up charge on your tow. Once I was made aware of this, I confronted him, he saw that I had the evidence to prove he was wrong. Attempted at having me sight an agreement terms that entailed me not reporting this event to the DMV and to not post on social media. I refused to sign unless the correct amount was returned. This upset the owner and treated call his friend "the lieutenant of Middletown" to have my equipment inspected. None of which had anything to do with the towing. To add to this, multiple items were missing from the items he towed. Not to be trusted with your car. I can not stress how frustrating it is to deal with Untouchable towing. Attached is a photo of the agreement he attempt to have people sign to save him from legal proceedings. He did not want to pay back the overcharge from the towing and now is dealing with DMV for the matters. read more

Let me tell you a story about Charles at Untouchable Towing, on a Sunday morning i was baiscally stranded in Middletown with a Jeep that would not start (I live about 45 miles away from there), I used my iphone to call local garages without any results. Charles returned my call after checking his messages and told me to have AAA tow it over to his shop. He proceeded to not only replace my starter but while it was up on the rack he showed me that my brakes were literly gone, metal to metal. ( I had told him that i was in town to pick up a Uhaul trailer) knowing that he also took the time out of his weekend to replace them. Folks he didnt know me at all and didnt have to take time away from his family to help me. He not only did that, but he could hav e charged me what ever he wanted and i couldnt have argued with him. The price he charged was way under what a dealership woiuld have charged on a normal work day. Charles is a man among men, and even though we live 45 miles away he will be doing all of the service on our family cars. His type of service deserves loyality. read more