After our car autolocked both keys inside (the car running, of course), we were lucky to have Jason…read morehead over after midnight to help us out. He was to our location within 20 minutes to aid our dilemma. In other situations, locksmiths can take hours. Friendly from the start, he introduced himself and put us at ease. He was very understanding about our 130 lb dog "greeting" him in the passenger seat. We could tell he's experienced with what he does and the process was over in just minutes. If ever in western NY in need of a locksmith, towing, or other miscellaneous vehicle services (especially if you need someone pet friendly), WNY Recovery & Towing is there for the job.

I live in an apartment building in downtown Buffalo. We have a small parking lot whose capacity is…read more25 cars. WNY Recovery is supposed to boot or tow unauthorized vehicles. This does not happen even when tenants call; provide information re make and license plate numbers, and receive confirmation from the company that it agrees that these cars are illegally parked. There have been as many as 8 cars at a time that are not supposed to park here. This poses a major problem for the tenants because we live on a bus route and cannot park on the street due to the Winter parking ban.

El Cheapo is mucho bueno! I traveled to New York to take care of my dad's affairs and needed to…read moretow a vehicle. They set up an appointment between 2:30-3:00. I received a text at 2:45 telling me he was on his way. He arrived, loaded the motorcycle and delivered it as promised. I found him to be very personable and I was comfortable with his professionalism. I enjoyed my time with him and would hire them again if needed.

Actually called me back, I called 8 other places. Chris, the driver, called me back quickly, and…read moreimmediately helped me arrange a time and gave a reasonable price. He was courteous and humorous and knew his job and did it quickly and safely. I appreciated his personality and humor, and willingness to help me out in a difficult situation. That's customer service, a rarity today it seems.

Always trustworthy, quality work and reasonable prices! It's worth it for me to drive a little…read morefurther to know my vehicles are well maintained and safe

I felt compelled to write a review of Shultz Auto and Truck Repair located at 5085 Southwestern…read moreBlvd, Hamburg NY. I specifically sent my son to Schultz Auto, to have his car looked at, based on the pages and pages of positive reviews they share on "their" website. However, after leaving our car in their hands, it became clear that they do not share the full picture of everyone's experiences. I can honestly say that I would not recommend their services to anyone. As for my personal experience, we live out of state but my son attends college in the Hamburg area. He was experiencing an issue with his car and we couldn't get any recommendations on trustworthy local mechanics from other students/parents, so while we were researching mechanics, we suggested he take the car to the local Auto Zone to get a quick diagnostic. Auto Zone ran a diagnostic and shared with him the error code. They said he needed a new ignition coil and may want to have his spark plugs looked at/replaced. This was all occurring only a few weeks away from Thanksgiving break and knowing he had a 8 hour drive home, we needed to find a trustworthy local Machinic to replace the coil and/or plugs. We called Schultz Auto and explained the issue. We made an appointment for my son to drop off the car. After looking at the car, they sent us an absurd estimate. They estimated the repairs at $5,827.46. Keep in mind I only paid $8000 for the car when I bought it 3 years ago. This estimate included a full diagnostic charge of $244.96. This was clearly over inflated as my dealership only charges me $170 for a diagnostic. Also, this was not even necessary as we shared what the issue was and what we wanted them to look at and fix. Additionally, the quote was LOADED with unnecessary work including a brake job which, we just had brake work done 4 months earlier. At this point, we knew we were being taken advantage of. We were now stuck with a $244.96 (unnecessary) diagnostic charge, but we were trying to figure out if it would be better to just have my son try to drive or tow the car to a dealership or another mechanic. However, we still did not know where else to take the car. So we decided that we would just have Schultz change the spark plugs because we wanted to get the car back, and drivable, so that my son could make it home (safely) and we could take it to our mechanic, who by the way was floored by what this business was estimating. So we declined all the unnecessary work with the exception of replacing the plugs (no wires, nothing else, just plugs) which was $533.09 and when you add in the $244.96 diagnostic, taxes and fees, we were charged $808.50 to have spark plugs replaced. I feel completely taken advantage of because my son is a college student and we live out of state and I could not be there to help him with this. As a mom, it is extremely hard to send a kid off to another state to go to school. So you pray that there are good/honest people around him that will help him and treat him the way they would want someone to treat their kids. Being so far away, I feel completely helpless in these situations and I worry for other moms/parents in the same situation. The only thing I can do is share my story (which I am doing), so hopefully I can spare someone else from being taken advantage of.

I want to share my limited experience with this company. On 9.27.25 I was waiting to turn out of…read morethe parking lot at the Hampton Inn on slade ave after spending a wonderful evening with my grand kids. Your tow truck came speeding down the road. Thank heavens I didn't decide to turn out of the parking lot too soon. I then followed behind the truck onto interstate 90 when they then started to drive erratic and fast. Then I was blinded by a very bright light from the back of the truck. It was very difficult to see for the remainder of my trip home. I was a ways back so I cant imagine how the car in front of me could see anything. It is already difficult for me to drive at night. This could have caused an accident. Thank heavens it didn't.

Excellent and professional service with towing my vehicle to the mechanic shop. They arrived quick…read moreand the driver was prompt and took care with getting my car up on the flatbed. Thanks for the taking care of my baby!

Great experience, Mike met me at my car at the agreed time and safely towed my vehicle to the…read moredealer for repair. He is someone you can trust. Price is what I expected for the service. Highly recommended.

good work by Tony and Troy. will be coming back in the future. nice and professional.read more

11pm on a Wednesday, tried about 10 other numbers from Google and he was the only one who gave me a…read morecall back. Great price, and even better service. I would probably be sol on the side of the 400 still. Thank you!

From the owner: Broke-Down Towing stands out in the towing industry by combining reliable service, customer-centric…read morecare, and a deep commitment to professionalism. What truly makes us unique is our unwavering focus on making tough situations easier for our customers. Whether it’s a minor breakdown or a more serious roadside emergency, our team is always just a call away, ready to deliver fast, efficient, and affordable solutions. We pride ourselves on transparency—no hidden fees, no surprise charges. Our pricing is clear and upfront, ensuring peace of mind when you need it most. Plus, our drivers are highly trained professionals with a focus on safe, damage-free towing and timely service. We know that being stranded can be stressful, which is why we treat every customer with respect and handle each job with care, whether it’s a luxury vehicle, a commercial truck, or a family car. With a fleet of well-maintained, modern tow trucks and 24/7 availability, Broke-Down Towing offers unmatched convenience, accessibility, and reliability. We don't just tow; we provide a lifeline when things go wrong. Whether you're stuck on the side of the road, in a parking lot, or need roadside assistance, we get you back on your way quickly and safely. Our reputation is built on honesty, quality, and dedication to service—making us the towing provider you can trust in any situation.

This is the second time I have taken my car for repair to the "Auto Collision & Glass for repair…read more(used to be Schmitts) In Hamburg N.Y. First time just 3 months ago, and just last month when snow collapsed the garage roof on my car. 5 Stars for both visits. While other places would take over a month to schedule...even though he was busy, Vince took my car right in. He and his crew were professional, doing the insurance paperwork, kept me informed and I still got the car back in a timely manner. And...all the garage debris was cleaned up!

Can't say enough great things about my experience. Everyone I spoke with was so kind and they…read morecouldn't have made the process any easier. They took care of everything with my insurance and rental. I was able to drop my car off the day after my accident and they got it done in a timely manner considering the extend of the damage. Honestly, they went above and beyond, my car looks better than the day I bought it!