I contacted Okihime Cleaning Services on 08/30/25 and arranged to have an estimate done on 09/01/25…read moreat 7 pm. 09/01/25 - 7 pm came and went ... and ... no call ... and no show. Awesome customer service Okihime Cleaning Services. I did read several of the (1) star reviews prior to arranging the appointment which more or less stated that the customers either could not get a response from the company or that there was some sort of scheduling issue. I should have listened to my gut and stayed away. This is definitely not a company that I would put my trust in.

Customer Service is outstanding. The quality of cleaning is superior. My final inspection went…read moreincredibly quick. I remembered what the unit looked and smelled like when I moved in one year ago and Okihime matched it and the realtor knew that. The value was above reproach. Some cleaning companies want to see your mess, square footage, pictures, and don't want to waste their time meeting you. Okihime was the exact opposite. They beat out all competitors and I interviewed a lot of cleaners. They were eager for my business, they worked around my schedule. They didn't pussyfoot around square footage or request to see pictures. They didn't need a credit card to hold a date. They were straight-forward and honest. I pray that I do not need to move ever again as it is the most stressful thing in the world, but if I ever need to move or refer someone to get their places cleaned for a moving, I will always remember and refer them to Okihime Cleaning Services. Oh yes, one more thing, they were early for their appointment and I was on time. Which never happens with cleaners. If you want a company with integrity, honesty, a commitment for excellence, trust me and go with Okihime. If you choose to go with another company and it doesn't go as well as you expected, remember this review. The pictures speak for themselves. As far as the other reviews go that give less than 5-stars? The owners go out of their way to make things right. These customers hold resentment and are probably going through a rough patch in their lives. As I said before, moving is super stressful. Show some grace. I am so thankful for the work Okihime did on my place to have my unit. From start to finish. I put my project up. They contacted me within a few minutes. We talked. Set a date within 48 hours. And I passed final inspection. They worked hard and for their hard worked, I also provided optional gratuity. When you realize just how much hidden spots a professional cleaner can help you clean up to make your place pass an inspection, you'll be so grateful. Okihime is absolutely a life save. Thank you so much!!!! The value was amazing too. Budget friendly for Hawaii people.

Top Level Cleaners did an excellent job! Although it's a small studio, it has a full bath, a…read morekitchenette with a lot of closets, shelvings and surrounding louvered windows. Two workers did it all, wiped walls and doors down in a little over a couple hours at a very good price. When I asked if they could clean the exterior screens they said exteriors weren't part of the job, but they did it before they left anyway. Mahalo to the crew of Top Level Cleaners!

Top Level did an amazing job on my move-out cleaning from a rental. They cleaned my carpets,…read morekitchen and appliances, bathrooms, and floors. They exceeded my expectations! Mahalo for everything!

I was so disappointed with how the process went for getting my carpets cleaned. I used Zerorez a…read morefew months back and was very pleased. However this time around, I was dissatisfied. I had received a estimate over the phone and when the tech arrived he estimated it to be double of what I was quoted. This was after I had already moved all my furniture. The manager was not very helpful. He told me an estimate and quote are two different things. I asked why they don't just come out and do an estimate more accurately first and then I have a better idea before i book and move all my furniture? I canceled and moved all my furniture back. Any way, just get an accurate quote first. I was so dissatisfied that day:(

My review is solely for the carpet cleaning. Please be aware that this company charges an extra $40…read moreif you have a room on a second floor due to needing to use a longer hose or an additional $95 if you live in an apartment on the third floor or above. The additional fees were not disclosed at time of booking or when I called them to confirm my booking. I gave them a two because carpets look good, but I also had to help the tech carry equipment into the apartment and because they did not disclose the information about the extra fees. I have hired carpet cleaners in the past- and have never had extra fees hidden or have to assist with the equipment hoses.

money well spent good value will use again for future…read morecleaning very satisfied and happy!

Nikki was great. She's such a sweetheart. Great person, Solid work. Thank you for your hard work…read more More of Nikki and you'd have a solid cleaning team. Nick coordinated. Didn't respond as quickly as I'd like but then again it's within a chat app over a text message but responded better than other cleaners via Yelp. Good Value for the cost.

I am ver impressed with Pono Hale Cleaning Services. I left a text message with the cleaning I need…read moreto be done and received a reply back with a quote and date. Kelsey is very professional from our first text, confirming our appt the day before to the completed cleaning. Super hard working, efficient, & friendly. I highly recommend their company and will refer my friends to them. Keep up the excellent service!

I hired this company for a deep cleaning of my townhome while I was between housekeepers and…read morelooking for a regular service. I was very disappointed with the quality of their work. I was told only one person would be available, but that should not have affected the standard of cleaning. They charged $400 for a subpar job. They did not take out the trash or clean the floors. I came home with my kids after a long day of work and still had to throw out the garbage and deal with dirty floors. When I contacted the company and sent photos, they blamed the issues on the fact that I hadn't done a walkthrough, and they did not offer to correct the problems. I do not recommend this cleaning service.

They were great! Communicated well, was friendly, affordable, and did an excellent job. We will…read moredefinitely contact again for services in the future.

I highly recommend Cory at Excellence Carpet! From start to finish, the entire experience was…read moreoutstanding. He responded quickly, provided a very fair quote, and was incredibly easy to schedule with. I really appreciated the reminder texts leading up to the appointment, and on the day of service, Cory arrived right on time. He worked incredibly hard, went above and beyond what was expected, and was extremely thorough with every detail. My carpets look amazing, and my couch looks brand new! The quality of his work speaks for itself. On top of that, his pricing is very fair for the level of service and care he provides. If you're looking for someone reliable, professional, hardworking, and honest, Cory is the person to call. I couldn't be happier with the results!

The cleaners were great! This was the second time I've used this company in the past month. They…read morespent a little extra time cleaning beyond what was originally arranged and made sure to get all the spots I specifically asked about, plus even more. The quality of the cleaning was excellent, and everything looked great afterward. I'll definitely be using them regularly! Thanks Bobby and Teresa!

Update: Bobby contacted me on July 31, 2026, at around 3:12pm and apologized for his actions of not…read morereturning my calls a and text messages. Bobby stated that there was a miscommunication with his cleaners. After the call back, Bobby immediately had his cleaners dispatched and they arrived around 4pm. Patricia (cleaner) started cleaning the apartment and did a thorough job of cleaning the windows, vinyl floors, kitchen cabinets, bathroom, and vacuumed the carpets. Carpets was already cleaned and washed by another contractor. I was impressed with Patricia's cleaning. Only gave 4 stars because job was originally scheduled at 9am and I waited till 12pm for a response but no answer.

Not only did you not clean my family's house that was just needing surface cleaning, not deep…read morecleaning (no one was living there and it was being shown by top notch realtors), you have the audacity and unscrupulous mind to write paragraphs of lies in response to my honest detailing of what I was put through by you. You were rushing to leave property and it was getting dark and we did NOT do any walk through together to see your work. I TRUSTED you and paid you immediately with Cash App more than we contracted over the internet and phone. I am honest, born and raised in Hawaii. You never replied to me once I saw in day light your "work" . I did not want your box of trash bags, that is all you brought. You doubled the price to $300, when I got there, I paid you $250 when we agreed to $200.

I saw Real Steam Clean HI advertised on IG and on a whim decided to ask them to steam clean my…read moresectional. My cats had destroyed my sectional over the past two years and it was gross. I messaged them over IG and had a response and a price within and hour. Scheduling was easy, I got a confirmation message prior to arrival, and they were even early! The cleaning took about two hours and it's like I have an entirely new couch!! No smells, no stains, it's so beautiful. The ladies showed me their tool they use to scrape pet hair off the couch and I ordered one immediately. I am so impressed by their work!! Thank you!!