Take this rating as below 1 star!!
Being present and running your own business matters. Unfortunately it has not been so at Frank's automotive. After 10 years of servicing our cars in this shop, we got turned away by a *new* manager because we called her out for her rudeness 4 months ago. We are so glad it happened because we found CDH enterprise who are just next door on the same lot !!!
I wouldn't want to bore you. But a little background to the story.
For 10 years, Frank's automotive serviced our cars. Initially., their customer service was unbeatable. Subsequently Frank and his wife decided to retire and sold off to a new owner. We still maintained the relationship. Over the years with the new owner, the service and reception were unchanged. The Front Desk lady was young respectful with good etiquette. All was well until about 4-6 months ago the unfortunate happened. The young receptionist/manager was no more. They went on to hire this new lady who believes Constant aggression is the code of operation. Uncouth., unprofessional., insensitive., disrespectful., rude., aggressive. Very ghetto! My husband took our car for repairs. our catalytic converter needed fixed. I was on the phone while she addressed him. It was not pleasant. I heard the entirety of the conversation. Well after the car was fixed., he picked it up. He came back home very upset. He would not want to send our cars for servicing any longer. He Mainly complained about her attitude., disrespect, and manner of speech. This did not sit well with me. I've known this place for 10 years., I did not want to just quit because of one disrespectful receptionist. I advised we both call and address it. Otherwise., she'll keep it up. So we did. Boy was I wrong !!!
I requested to speak to the manager. Found out she's both the manager and receptionist. I asked to speak to the owner., she refused to connect us. I explained that we have not been pleased with how she handles affairs or speaks to people. And how she even spoke about the previous manger who sadly had expired!! Fast forward 4 months later. We take our car in for check up. This lady comes out to stand in front of the shop., REFUSING our entry. We both stepped out of the car to inquire. She says
''well I have decided your car will no longer be serviced in this shop because you called and told me I was rude" I was in shock. Honestly. I asked., you will not service our cars again because we called to speak to you on how you handle people with disrespect ? She said "YES". And then further added that she has a strong tone and voice but she's not rude. Ok. Understandable.
I asked., when did it ever become problematic to tell another how they made you feel ? At least you should be happy I called to tell you. This receptionist/manager was not having it. She stated she would have preferred my husband be the one to speak the day we called instead of me! That was her problem and reason for refusing to work on our car.
We decided to leave the premise., as we drove out., we saw *CDH enterprise* a mechanic shop on the same lot !! We introduced ourselves. They were caring., compassionate and receptive. We decided to begin servicing our cars with them.
Simplicity., grace, respect, kindness, go a long way to managing a company.
Owner., if you're reading this., she is unfit to manage your business !! Your hard earned place is on the line. It's just a matter of time. As for her., She can run off and still get a job at mcdonalds! She cares Less ! read more
