Came here for a wedding, which took up two floors. The cocktail hour was on the 2nd floor, where the host got an all out Italian h'orderves, which all tasted amazing. The meatballs stood out to me the most. The ceremony took place on the 1st floor, and later retrofitted for the evening reception during cocktail hour. There was an open bar, but they were serving them in very small glasses, which was most likely half a drink in terms of keeping track of alcohol consumption. Despite this, the line moved quickly with three bartenders handling the crowd. Overall, it's a wonderful venue to host a wedding. The staff are great and the food was fantastic. read more

Stunning! Simply stunning. This review is simple. I attended a wedding reception here and it was unbelievable! Food was simply fantastic, in an unbelievably beautiful setting. I have no idea what it cost per plate, but it was perfect! read more

Franklin Plaza - Reception Hall, 2nd Floor. - Caterers Near Me - Troy, New York

Words can't even express the level of professionalism and exceptional service that Franklin provides. Nobody does it like them, and between each gorgeous room, the sheer volume of delicious food and even just being able to use their in house decor...I didn't have to worry for one second on my big day if everything was handled. I knew that I was in the best hands, and I was. read more

My son was married this weekend. The most beautiful venue around. The service was amazing. The food incredible. Everything from start to finish was more that I could have ever even dreamed of. The close proximity of the hotel was so convenient. Sophia guided us through every step. Her service was impeccable. Thank you Michael. You treated us all like royalty. read more

I'm a meeting & event planner, however this was not an event I did- but that is my mindset whenever I attend an event- so here are my thoughts. I attended a friends wedding here. The food was very good. Cocktail hour was never short of food- almost too much- most people were full by the time we had dinner (not that that would ever be a "problem".) my friend told me that she ordered the standard package - so you know you're getting plenty of food (& it was all tasteful). Service: bartenders and wait staff were all very attentive and efficient. It's refreshing to see that. Layout: there were about 175 people at the wedding. Cocktails were upstairs- steep steps which are fine for most, but elderly will need to take small elevator. Most people took the stairs, but it is narrow and steep and the rug pattern will throw you off. There was staff at the stairs to give you a hand on the last few steps. The dinner room was L shaped as you enter: big bar, dance floor then you turn for the dining hall. It's a nice layout for about 175 ppl. Lighting was nice as well. The building used to be an old bank so there is some pretty nice architecture and safes/nooks to explore for little ones. Overall a very nice venue for that special day that isn't just a "ballroom". A cool background in the building with great service & good food. read more

Franklin Plaza - Panoramic view of the dining hall on the main level. - Caterers Near Me - Troy, New York

I attended a wedding here and everything was top notch. The service was excellent, the food was delicious and well presented and the building was beautiful. I would highly recommend this for any event. read more

My wife and I were discussing all of our friends weddings we had attended in the past couple of years. Outside of our own (duh), our absolute favorite was held at Franklin Plaza. The inside is comfy and pretty if not a shade dated. The food was somewhere between decent and excellent depending on the item. The staff were super nice and helpful. The inside setup for the ceremony was beautifully done. Overall I would definitely recommend this as a potential location for anyone looking to get married in the area. read more

I attended my sister-in-law's here earlier this month. The location was great (with a hotel right across the street) and lots for guests to do earlier in the day before the wedding. The venue itself was great. The wedding was in the area which the reception & dinner was held but you would have thought you were in two completely different places. There is a neat old safe on the main floor and I enjoyed poking around there. The organization was pretty good. The wedding was lit in a very nice manner and was gorgeous. The cocktail hour upstairs had fabulous finger foods - I could have eaten just that food for the night. The bar during cocktail hour did not have a very long line and the bartenders were quick to serve. The dinner service was great. The servers were all very attentive and the food was amazing. The steak was cooked to perfection and the potato side was interesting. The venue provided a good sized dance floor. I think the only issue that I saw come up at the wedding was the stairs. The elevator can only hold about 4 people at a time so if there are a lot of elderly or others who cannot do stairs, this may be an issue. There is a bathroom on the upper level with cocktail hour, but for the main floor you have to go downstairs to get to a restroom. Also, there was a holdup sometimes when everyone moved from ceremony to cocktails and then to dinner. Overall, it was a great wedding and a very nice venue. All of the staff I encountered were very friendly and I know my sister-in-law was pleased with the service she received on the day of her wedding. read more

Attended a very expensive wedding here. The Good: It was a grand Bank turned into an event hall. Beautiful space overall with cool accent lighting. Huge parking lot right across the street. Layout is good and easy to get around although there is only one narrow stairwell that gets flooded with people going either up or down. The younger kids working were very polite, eager to assist, and honestly provided a better quality of service then I have experienced at other banquet halls. The upstairs cocktail hour layout was great. Staff made sure hors d'oeuvres got to everyone. Food here was delicious with specific note to the lamb being some of the best I have had. The Bad: Main meal service while efficient was rushed in a bad way. Waiters were polite and working hard, but the main meal's food quality wasn't anything special. Their filet mignon needed a hacksaw, and the chicken was tough. Coffee and tea arrived and was cold before cake was even cut. The Ugly: One of the bartenders, a heavyset guy whose name tag said "Uncle" was downright tacky. He actually slid one of the drinks into the side of his tip jar making a clink sound, and then followed it up with a with a wink. Real subtle pal, with that type of polish it's just a matter of time before Carnival Cruises calls with a job offer. read more

I celebrated my 50th Birthday on the third floor of Franklin Plaza. The venue is amazing. The room itself is gorgeous and then you add the rooftop terrace and it's unequaled by anything in the Capital Region. You are always guaranteed great food and service at Franklin Plaza and they did not disappoint. My guests are still raving about what a great time they had. Everyone says the same thing. "It's so beautiful there", "the food was amazing" and "I can't believe how great the service is". If you wonder where you should have your next event, go to Franklin Plaza, you and your guests will love it. read more

I attended a wedding reception on the 3rd floor of the Franklin Plaza. The space was lovely and included an outdoor terrace with cute, comfy lounge furniture and beautiful fire lamps. The waitstaff, bartenders, and other employees were super-attentive and cheerful. The food was good. The other guests seems quite content- one couple mentioned that they had had their own wedding reception there. Overall, a lovely venue. read more

Franklin Plaza - Caterers Near Me - Troy, New York

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We got married here in February 2014, and I have to say, the entire experience was simply amazing. First off, Michael is a great guy to deal with. He has a ton of experience dealing with weddings, so he's seen every layout, color combination, lighting effect, table setting, menu, DJ, photography, schedule, everything. He knows it all. And he's willing to bend over backwards to make sure you get your perfect day. Can't ask for more. Joe, the main guy who made sure everything was running smoothly for our settings, decorations, our rehearsal...just an excellent guy. Runs the staff smoothy and efficiently. Clear communication, super cool guy, and makes sure the wedding day is running on time and to your expectation. Dom, the main guy on the floor, just amazing. Day of our wedding, he basically catered to my wife and I's every need. If my drinks as low, I'd turn around and a fresh one was at my table. If I wanted meatballs, he had them at the table. He made sure we had a small dish of everything on our menu so we could taste it. He refolded our napkins when we stood up. He flattened out my brides dress. He ran upstairs for 5 hour energies, or had pins for when things fell apart. Can't ask for more. The staff: every single person here is on top of their jobs. I never saw a empty or dirty dish more than once. Everything is cleaned efficiently. The staff treats every single person with respect and caters to their every need. Want coffee? More cake? A different dish? They have it all here, with a smile. The food: We had excellent food served perfectly and on time. We requested a few special items and they were 100% able to deliver. In fact, we wanted a special fish meal for more asian folk, and they just said provide us a recipe and we'll do it. And they delivered. Everyone loved it. Drinks: The Bar staff were on top of it. We wanted specific alcohol and they had it. They made every mix drink, provided the beef, poured the wine. Excellent. Decor: The inside is classy so you get a great vibe. They even hung up lanterns for us that reflected all the lighting and made a really cool ambience inside. Setup of the ceremony, then moving to the cocktail hour, then coming back down for the reception was smooth as butter. Everything here screams well oiled machine. Can't beat it. A perfect place. Also, love that the coat check is the old vault! read more

Was just at an event on the Rooftop here. The place was magnificent and the food was amazing. The staff was very attentive and catered to all guests needs. read more

Phenomenal!! 10 Stars!! Attended my nieces wedding reception yesterday evening & I could not have been more impressed with everything about The Franklin Plaza. We had the entire building to ourselves & each floor was a wonderful surprise! The second floor for cocktail hour was great - food delicious and beautifully displayed, 3 bartenders, and gracious servers. Food was all high quality and delicious - many, many options which were always full, never ran out or even short of anything. Passed appetizers were inventive and tasty. Down to the first floor for dinner - The room set up was gorgeous - lighting, drapery, furnishings, etc... top notch glamorous. Service & attidue of ALL staff was courteous, polite, helpful, happy & kind. Food was spectacular, so often at these venues the food is mediocre, not here. Afterwards we had a Veniese table with so, so many dessert choices it boggled the mind! Again, beautifully displayed, delicious & just Amazing! Up to top floor roof deck for after party, again very glam, high polish sleek space inside, outside was really nice with couches, fire features, nice decking and a bar, passed pizza was a nice and tasty late night snack. The entire venue is very impressive, a beautiful old building with features that cannot be duplicated in newer places or hotel ballrooms which all lends to a feeling of graciousness and grandiosity- not antiquated or old fashioned. If I was getting married in this area, this would be hands down my choice. read more

Went for a wedding and had a wonderful time! The ballroom was beautifully decorated, food was delicious, and our server was friendly, attentive, and wonderfully sweet. Amber (I believe that was her name, the bubbly blonde) is truly doing the lord's work, thank you for your service. -Jessica and Roger read more

The food was good and the ambiance nice, but I just can't get over the layout of the banquet room.

Our daughter recently had her wedding there. We cannot express what a wonderful experience we had, right from the initial meeting to the actual wedding. From the food to the staff and the beautiful decorations we could not have asked for anything better! I would not hesitate to recommend them for any special occasion you might be having. It exceeded our expectations. Thank you again for the wonderful evening. Kathy and Paul W read more

"The Franklin" as locals call it, provided a phenomenal venue and outstanding service to an international science conference of about 100 people. Not a wedding, not a gala or benefit but a science conference!! They were invisible when they needed to be. Everything worked! Present and charming when appropriate. Responsive when requests came in. Best top floor and rooftop patio in Troy. Front of house (Dan, Sean!!, +) are excellent. The venue itself is remarkable especially for international and local participants. 80+ "wow's" for character and charm. That matters. read more

My wife and I were there for a wedding on 12/29/18. Outstanding decor, bar service, food and staff. The staff would get more than five stars from me if possible. I would recommend this venue to anyone needing just a first class experience in the area. read more

I got married here a little over a year ago. The service was impeccable and the food was amazing. Although as the groom you are running around constantly, I got to experience this all over again with my cousins wedding a few weeks ago. Again the Franklin Plaza showed went above and beyond. The food was amazing and the service was impeccable. The staff and owners under promise and over deliver for all of their guests. Last year the family was saying this was the best wedding they had ever gone to. This year the family said this was the best wedding they had ever gone to. Congrats to the staff at the Franklin Plaza for making my cousin day so special and so perfect. I look forward to coming here for more wedding and events. If anyone out there is looking for the perfect, most beautiful, and intimate setting look no further. Again thank you for your service and exceptional hospitality. read more

Very nice venue. Old building , but decorated very nicely. Cocktail room was on the small side, not enough tables to sit at. The food was excellent and filled continuously. The main ballroom was large and beautiful. The staff could not have been more accommodating. The food was good and the Venetian pastry display was a nice touch. They probably should rethink their restroom layout. There was only one unisex on the main floor. Overall it was great. read more

We just finished our daughter's wedding at the Franklin Plaza. We've been to several other events there hosted by others, and based on their experience we planned this event there. Joe and his staff were very attentive and helpful, keeping everything on track and running smoothly. The venue is historic and beautiful; the food was excellent and served very timely -- their food service is excellent... What more could one want? read more

I want to thank everyone at Franklin Plaza for creating a magical perfect evening. Our daughter was married there last evening and we couldn't have asked for more. The food was AMAZING! The staff was the most gracious and proficient I have ever witnessed. I had absolutely no complaints! Nothing but praise and thanks for providing a night to remember. Having the hotel across the street was also a major plus. It worked perfectly for the many out if town guests who came in from all parts of the country. So once agin, THANK YOU FROM THE BOTTOM OF MY HEART! read more

When we walked into Franklin Plaza 17 months ago we had seen many beautiful venues, but we immediately knew this was the place for us. After sitting down with Joe our feelings were only further confirmed. Fast forward 17 months to our wedding weekend. Not only did the Franklin Plaza live up to our expectations, it far exceeded them. It was so beautiful all of our friends and family couldn't stop raving about it. We did both our ceremony and reception here. Both were amazing. However, there are a lot of beautiful venues out there, the Franklin was unique and even more importantly, it was the best customer service I have ever experienced with any company I have ever dealt with by far. They really showed that they cared and wanted this day to be the best day of our lives. They made sure that every guest was happy and comfortable. The entire team was awesome. Dominic made us feel like royalty. He was nearly superhuman always popping up with everything we could possibly need even before we knew we needed it. He would not let us down. Offering my mother in law slippers when she said her feet were getting tired, finishing the cake cutting for us when we were a little confused, making sure our cup never got empty, keeping us updated on anything we needed to know about, delivering all of our things to our suite so it was there and waiting for us when we got back. Our guests were impressed and couldn't stop complementing us on both the beauty and the service. If we were to do it all over again we would pick Franklin Plaza every time! If you are even considering them I would highly recommend you go for it. You will NOT be disappointed. Thanks Joe, Dom, and the whole Franklin Plaza team as well as Leslie and those over at The Best Western Plus! read more

I highly recommend the Franklin Plaza to anyone looking for a wedding venue in the Capital District. My wife and I walked into Franklin Plaza looking for a venue, and walked out that day confident that it was where we wanted to be on our special day. From that day forward, the service was outstanding. Guests came up to us all night long raving about how beautiful the reception room was, and how outstanding the food was. Our head waiter Dom deserves a shout out, he never let our drinks get low and was right there all night making sure we were 100 % happy. I cannot say enough about how Franklin Plaza helped make our day perfect. What I'm trying to say is the appearance, food, and service all deserve five out of five stars. Thank you Franklin Plaza for making our day Perfect!!! read more

We just had a FABULOUS wedding here this past weekend, and can't say enough about how positive our whole experience was. From the very start, the staff are VERY professional and more than fair. They are VERY flexible - very happy to individualize your wedding experience! We had special requests such as ethnic foods, extra hours, top shelf alcohol - and more - and they were SO accomodating! Our guests who quite literally came from all over the country and the world (including but not limited to LA, Atlanta, Asia, and South America), ALL commented on how FABULOUS the food was - lavish and generous as well! The decor is also so beautiful - no need for extra flowers and decorations unless you really want to - and they have everything down to a tee - all the details - you have no worries as the mother of the bride - quite literally! HIGHLY recommend the Franklin Plaza to any bride-to be and family!! No reservations at all!! read more