As a former employee here I would not recommend sending your loved ones here or even working for a…read morecompany like this, they got people that's on drugs in the job stealing and upper management know about it and does nothing, residents pendants don't work half the time and when they do these care givers fail to go to them in a timely manner, residents have cameras in their rooms and illegally records the caregivers and upper management again knows about this and does nothing! They don't have any supervisors as of right now so during third shift the workers don't get a break but it's deducted from their check, the managers work " remotely " during the night shift, they don't have adequate staffing so they make workers be left on the floor by themselves and have one of the other caregivers working both floors instead of management coming in to help. Residents are left unattended in showers or forgotten on the toilet. There was an incident the other day when a resident fell and couldn't get up and the caregiver drug her to help her get up instead of calling for help and the worker is still working there, that resident is in pain and has bruises. They will throw names on the schedule to make it seem full but really it's no one on the floor. The nurse picks up shifts to " help " and sits upstairs and falls asleep or stays in her office leaving residents wet all night and their pagers ringing all night and residents complaining, she doesn't properly assess these residents coming in to see what building would be a good fit they are just worried if they are private pay to get more money because they are money hungry. The woman who puts these residents in the building lies about these assessments to have residents in the building to have a 91% fill rate instead of actually seeing how they are leaving caregivers confused on cares and whatnot about the new residents. They don't give any type of incentive for helping out barely even a thank you, these caregivers double up on residents so they don't have to go back in the room , they violate the residents rights constantly by forcing them to get in the shower, eat , forcing them to bed when they aren't ready to go to bed or don't want to & take medicine they'll put them down for bed at 7p and not check on them until third shift gets in which is at 11p. They all sit in the front by the fireplace and watch the pagers go off, they don't clean the dishes these people eat on, the residents who don't eat pork because of their religion barely have any other options to eat. Those are just SOME examples

From the owner: Specializing in: - Assisted Living Facilities…read more- Nursing & Convalescent Homes - Assisted Living & Elder Care Services

Other places could take a cue from the Regency and its caring staff. There is a method to their…read morecare of the residence - one that keeps them active and engaged with thought provoking activities from crafts to music, exercise and excursions which is not only good for mind and body -but good for the soul! There is community and interaction, and a staff that loves what they do. My mother-in-law has made many good fiends at the Regency and I was impressed by the interactions I witnessed there. Genuine smiles and Caring from all the staff and happy Residents!

Lovely assisted living facility farther away from Milwaukee that I realized looking at map. It's a…read morebig multiple building campus with excellent cleanliness and staff training standards. Any senior residence I'm reviewing must have a good social and entertainment schedule or I wouldn't be here. Like the other Regency run facilities, this one is very well maintained. Ample visitor parking, lots of warm commons areas, and of course it's kept too warm for middle aged fat guys.

My mother was here for 3 weeks for rehab after a heart attack. The nurses and CNAs were totally…read moreamazing. They were helpful and cheerful with my mother who was not always happy to be there since all she wanted was to go home. Lubi was one of our favorites! She was so helpful with my mother making sure she was taken care of, clean, and safe. She was one of the hardest workers and always so cheerful! Any questions we had with any staff member, they answered and always found a solution. They also had many student CNAs and they were fantastic with my mother as well as others who lived there. Besides them helping in the rooms to get guests to the bathroom or help get them ready for bed, I also found them sitting with the guests talking with them, doing nails, or just being with them. Skylar (CNA) was super helpful with my mother as well. People is everything to the guests. Having a quality, hard working and kind humans working with my mother was so important. Have not had that at other rehab places last yr. So thankful this stay was a positive! Highly recommend the place and the staff!

I wouldn't give it a one if there were an option for a zero. If you love you person and you are…read morelooking for a safe and caring place for them, the nursing home of this facility is not the one. They starved my mother, wouldn't give her a cheap and easy test to check for UTI, UTI's will make elderly seem nutty and odd. All the head nurse said is she is declining rapidly. Well no shit! She was in their care for about 2 weeks, lost 14 pounds-and when ask for them to test for a UTI they said they could because she wasn't (couldn't-already too sick) to complain! We, WE!, had to ask for a well being ck at hospital where it was confirmed she had a raging UTI & now pneumonia. At this point she couldn't take iv antibiotics due to congestive heart failure- people live for a long time with this. I 100% believe their irresponsibleness -lack of care- caused her demise, when I asked the state overseers to come in, boy they had their records all in order-minus the fact they didn't let her eat-she was a nibbler and after 30 mins all food is taken away so she wouldn't get botulism-what a freaking joke! She'd eat day old pizza never refrigerated. The last meaningful words she told me were "I'm Starving!" She was never hungry in the other parts of assisted living. This nursing home is terrible-DON't go there if you love your person! Stay clear of this place. RIP MOM, Nancy Kisting

Our family had placed an elder here and we were excited because the facilities are beautiful. We…read moresoon found out that was the only thing that was true about the place. The care for the client we had there was horrible, I wouldn't place an enemy there. If you love your elder don't place them here. Neglect was evident on some of the residents that I saw (our elder too). I understand that Castle is understaffed but that doesn't mean a resident shouldn't be cared for, pay your CNAs what they are worth and maybe you'd have better care. Regardless the CNA and LPNs and the RNs should be ashamed of their work ethics. This was by far the worst senior living company I've ever seen. Yes I've worked as a CNA but I took pride in caring for my residents and the families appreciated the few minutes of extra time I gave. I would never put my parents in this facility, they would be better off somewhere else keep on looking for other places you won't regret it. My biggest regret is doing business with Castle in the first place.

My uncle is a resident here and we are so grateful for the great care he receives! Staff update me…read moreon his condition frequently and every time we visit him, which is 3 times a week, staff is friendly and greets us with a smile. Very clean facility. Thank you everyone at Castle!

DO NOT MOVE YOUR LOVED ONES HERE - especially in Memory Care. I'd give this place a zero if I…read morecould.... My father has fallen or been suspected of falling twice in three months. When asked what happened the director Nicole Armstrong has to investigate - meaning staff are not keeping track and documenting accidents. My father had visible marks on his forehead so clearly he hit his head.... Yet it's taking days to figure out what occurred. When I arrive he has been seen in the hallway bare assed on a hallway couch - with staff down the hallway chatting amongst themselves. And he almost always smells of urine, feces, or body odor. They work with people suffering from dementia but don't know how to work with these people. There is no dignity, no understanding, ZERO COMMUNICATION, and serious lack of record keeping. FUCK LAYTON TERRACE. PS- do not believe any reply from the company - they DO NOT CARE. All they care about is money lining their pockets, continuously raising rent but never improving the quality of care. They won't take initiative to investigate nor to call me. Just like previous negative reviews, they will reply with a number for me to call. When I do, they won't answer and I will NEVER get resolution.

I work at Layton Terrace for the past 3 years, prior to that I worked at our sister location for 26…read moreyears. I love the work I do and the flexibility. I have had several family members that lived in our communities. I was always happy with the care they received. My father-in-law lived in Spring House (Memory Care) at Layton Terrace until he passed away. I feel the staff really knew him and did a great job of re-directing him when he became agitated. They knew what he liked to eat. They would listen to his stories. Our family appreciated all they did for Norm.

My dad is a new resident (May/2013). In these few short months, I have been very happy with the…read morequality of care. Each and every time we visit, my dad is in good spirits, he is freshly shaven, he & his clothes are clean and most importantly he is active. Also, he loves the breakfasts, lunches and dinners ! The scheduled activities both at the facility and outside the facility are truly enjoyable. They even welcome family members to join in the activity. My dad went from living in his own home to a memory care facility. What I was most impressed with was the daily communication the staff gave our family during this tough transition. They wanted us to know how our dad was doing in his new residence. Staff did everything possible to make the transition as smooth as possible. They did all this with grace while maintaining my dad's dignity. The facility is clean both inside and outside. The grounds look great! Finally, when we visit, the staff is always friendly and eager to assist us. - - - Kris B.

There were a few issues when my husband got there. All were resolved and the care, rehabilitation…read moreand food were all great.

The night shift needs training, knowledge & compassion. Throwing a patient's call button out of…read morereach in anger is a VIOLATION! When a nurse is asked what medication they're distributing, the answer I DON'T KNOW is unacceptable. Refusing to provide prescribed pain medication makes one wonder what the night shift is actually doing with the meds. The furniture looks like it was taken fresh out of the garbage dump. One chair appears to be from the 1800s & is so disgusting, no one will sit on it. The dead bug in the dresser drawer is merely the cherry on top! If you are looking for a great place to die, you have found it!!!

This is where my father in law was living when he continuously fell and caught covid. They "check…read moresymptoms" everyday but never noticed a thing until he was hospitalized for a fall in the bathroom and the hospital said it was apparent upon arrival that he had covid. He was in ICU for almost month with serve Covid symptoms and almost passed away. The facility told the hospital that the week before his fall he was "foggy and spacey" They never properly provided treatment for his new onset of mental illnesses and he almost lost his life because of it. Willow View had every resource to contact me but never did. Willow View is still denying that he needs any extra help and on top of that, the administrator, Melissa Gomez, is the biggest B**** I've ever delt with in my entire life and I am extremely sad that I took his word for granted when he kept saying how much he hated it there and how bad it was. He's normally so dramatic but this time I can see he wasn't. Today I went to gather a few things for him and watched Melissa take a bunch of money out of multiple different envelops inside her desk drawer without accounting for it and hand it to one employee to "hand out" Weirdest thing I've ever seen. She didn't even notate the envelopes.... He will NOT be going back here.

Please please inform one of your residents namely Ruth Purdy to stop yelling and cursing in the…read morehallways at night and to kee p her voting opinions to herself; she created utter turmoil here last night and I will not tolerate this chaos again,,,I have been awake most of the night after a horrible evening,,,she must be restrained. thanx