DO NOT MOVE YOUR LOVED ONES HERE - especially in Memory Care. I'd give this place a zero if I could.... My father has fallen or been suspected of falling twice in three months. When asked what happened the director Nicole Armstrong has to investigate - meaning staff are not keeping track and documenting accidents. My father had visible marks on his forehead so clearly he hit his head.... Yet it's taking days to figure out what occurred. When I arrive he has been seen in the hallway bare assed on a hallway couch - with staff down the hallway chatting amongst themselves. And he almost always smells of urine, feces, or body odor. They work with people suffering from dementia but don't know how to work with these people. There is no dignity, no understanding, ZERO COMMUNICATION, and serious lack of record keeping. FUCK LAYTON TERRACE. PS- do not believe any reply from the company - they DO NOT CARE. All they care about is money lining their pockets, continuously raising rent but never improving the quality of care. They won't take initiative to investigate nor to call me. Just like previous negative reviews, they will reply with a number for me to call. When I do, they won't answer and I will NEVER get resolution. read more

I work at Layton Terrace for the past 3 years, prior to that I worked at our sister location for 26 years. I love the work I do and the flexibility. I have had several family members that lived in our communities. I was always happy with the care they received. My father-in-law lived in Spring House (Memory Care) at Layton Terrace until he passed away. I feel the staff really knew him and did a great job of re-directing him when he became agitated. They knew what he liked to eat. They would listen to his stories. Our family appreciated all they did for Norm. read more

Staff members-with one exception do not care for the residents. Lack of family support and communication. Failure to identify symptoms of a UTI and general lack of follow through on assisted living care plan. read more

Layton Terrace recently sent a poorly written letter to all of its residents outlining 3 items. Point one is that if a resident has to leave the facility for hospitalization or other reasons, they will be credited $30 per day. This is great, but they go on to say "in the event of a death of a resident" (notice it isn't worded as the passing of a loved one) you have 14 days to vacate the premises. The corporate office has decided that they will not give any credit for the fact that the "deceased resident" will not be eating any food, doesn't require housekeeping, monitoring or assistance of any kind. But here is the clincher, a late fee of $200 (TWO HUNDRED DOLLARS) will be charged for late rent payments. But wait, that's not all, a fee of $250 (TWO HUNDRED AND FIFTY) will be charged for NSF checks. Oh, by the way, they go on to say they appreciate your continued trust. read more

I think the care my mother is receiving is very poor. She is in the assisted living area. There were only 2 aids on duty July 14 and so when my mother needed help they did not respond. She fell and lay there a long time because she was unable to reach her call button. The aids finally arrived and just picked her up and put her to bed. No one was notified. She is in hospice care. I would give you a 1 star or very poor rating. read more