Dr. Bradley is super talented. He could exactly pinpoint where my pain was, dry needle it and crack…read moreit PERFECTLY. It was magical. He's amazing and I wish I could see him weekly! He was great! I'd recommend anyone see him!

I had the pleasure to work with Dr. Bradley Ng. He listened my concerns and came up with a therapy…read moreand exercise plan. It was great that I didn't need a referral and that I got in within the week of my request. The dry needling was wonderful and I will go back for some "tweaking" when needed. Dr. Ng is a caring and thoughtful doctor.

I was referred to PT Plus for treatment of a frozen shoulder. Catrina was my therapist and I…read morecouldn't have asked for a better physical therapist! From the beginning, she was compassionate, knowledgeable, and always willing to think outside the box to find treatments and exercises that would help me feel better and continue making progress. She took the time to listen, adjust my treatment based on how I was doing, and encouraged me every step of the way. Thanks to her care, I regained so much mobility and function in my shoulder and felt confident throughout the recovery process. I love the 1-on-1 time and not having to "share" as I had experienced in other places. The only chin scratcher for me didn't actually come from my PT Catrina, but from the owner who popped in (even though the door was closed--sometimes I need to lift my shirt to access certain spots on my back) with a student who was shadowing. I got no heads up, and I wasn't asked if it was ok that she observer my session. I would have happily said yes, but I was more concerned that I wasn't even asked. Unfortunately, my insurance changed, and I was no longer able to continue therapy with her, which genuinely made me sad because I felt I was in such good hands. I highly recommend Catrina to anyone looking for a physical therapist who truly cares about her patients and is committed to helping them succeed.

This place is amazing! Mark, and his fellow PT specialist…read moreare amazing. Once you come here, you are apart of their family. I was so hesitant to go to PT because of my experience in the past, but once I saw how much progress I made in the first visit, I was beyond amazed. They work on the whole body, they do methods that aren't usually used at bigger name brand PT places. It sure does make a difference. I am so happy to have found this place, if you go here, you won't be sorry for trying this place! They are a miracle team!

This clinic changed their name, ownership & all new staff. The business was transferred or bought…read moreby the daughter of the previous owner for legal reasons. Since the clinic has new ownership and all new employees, they shouldn't be allowed to piggyback on the former business ratings. Those providers, office staff, and owner are all newer. You can't count on ratings based on all new staff, owners, and providers. They say they offer a variety of services on their website. All they do is refer you out without making sure your insurance is accepted. They don't like that you get your own providers. After years of going there, I received a phone stating I was being dismissed because my tests were all negative for a year. Wouldn't that be neglect on their part? They never called me in for a new test or random test or count. Pain solutions noted that I was very upset when they called me. Who wouldn't be if you were thriving in your life finally & just days before you run out of meds they cut you off. That isn't even safe. The safest way to go off is to wean by TEN PERCENT at a time. I was taken off what is considered high doses with nothing. I trusted my provider. She blatantly lied in her letter of my dismissal & never once warned me I was at risk of being dismissed. Instead she had told me the government was getting out of hand with pain meds. My monthly drug tests since July were oral swabs. I have Sjogren's (dry mouth and eyes) The swabs were dry when they told me the test was done. I expressed my concern for my dry mouth each time & came in for my last appointment ready to give a urine test for which I was refused. Everyone else gave urine. People who use street drugs (not weed. (Because that's allowed)are given a one time warning. I asked for a warning and would have skipped the meds that caused my GI issues a week before so that I could get a clean read on a urine test which at my last appointment I tried to do & was in early enough to get that instead of saliva since saliva tests are not accurate and I felt something wasn't right, especially when your mouth is so dry, it comes out dry. They didn't let me give urine because it was lunchtime. I was there before my appt. Requested the more reliable urine test and nope. It's lunch time. Others came in after me and didn't have that problem. They make you come in every month despite the government allowing them to write for 3 months. But they charge cash then say you can be reimbursed by your insurance. I haven't found an insurance company that will reimburse you. I was told that if you test positive for street drugs like cocaine (weed is allowed and promoted) you get a warning & a second chance. For 12 months I tested negative & not even a random repeat test. I held to my end of my pain contract. I went above and beyond in quite a few ways. Pro Tip, if a person tests negative for ANYTHING, especially on an oral swab taken on someone who has a dry mouth, the FIRST thing you do is RETEST in a different manner. I requested a urine test but was told nope. get a warning. I was let go for conflicting reasons. She did give me Belbuca, but not even 1mg. That doesn't help much in way of withdrawal & it certainly doesn't put a dent in my torn muscles I am trying to get fixed. Make sure you look into the "services" they offer. Those are outside providers who may or may not take your insurance. Or pain solutions gets a portion of their fees. Why else would they only want you going to the ppl THEY refer. Now I have painful injuries that are not controlled by Tylenol. I'm not supposed to take NSAIDS, but they were prescribed along with another med I'm allergic to and another I already take. It was irresponsible, a danger to my health and I still don't know which part of my pain contract I broke since I told my provider EVERYTHING. This is why I have no trust in the medical field. They literally had to dirty me up rather than at least tell me at my last appointment they didn't feel they could take care of me. There are many reputable clinics who provide pain management that bill insurance. This one says you can submit the bill to your insurance and again, I couldn't find one who will do that. I signed a pain contract with them. I held up to my end. They chose to break theirs end. I should have had some recourse

Everything went well. very patient professional. Cooperations knowledgeable, patient privacy,…read morerespectful, loyal the there service. Everyone spoke and treated me kindly. Excellent service, attentive.

In early 2024 I was having terrible lower back pain and was referred by my primary care doctor to…read moreHIB. They helped me tremendously on the pain relief and gave me treatments and a series of exercises that provided lasting relief. Amy was my PT and her knowledge, patience and professionalism were excellent. Strongly recommend this practice! Kevin A.

I don't feel at all rushed. I also believe they look at the whole person/body to conclude what is…read morecausing your issue. My therapist is thorough and so easy to communicate with. Approachable, and provides easily understood directions with an online review of home exercises to use. I've been in healthcare for many years myself and am often disappointed with medical care as it stands today. I don't feel that with Health In Balance. They "listen" and take everything you tell them into consideration. I highly recommend them.

Excellent personalized service! Professional newly remodeled…read moreoffices & physical therapy center. They pay attention to detail & you can tell the providers really want to see you get better.

The whole group at Keystone has taken exceptional care of me. Kent is the best in the area when…read moreit comes to PT. I would not go anywhere else!

SO lucky to have been referred here by a specialty physical therapist in town. Had a torn rotator…read morecuff, and walked into ATI. They had no answer when I asked what the therapy regimen would be! So I asked around, and was told "John Ash is the only physical therapist I would see in town" - by another medical professional. I was nervous, but started with P.T. First right after surgery. I couldn't have chosen better. Every session helped restore my movement and while they were tiring, they NEVER hurt. I was using my shoulder the first week! I later learned ATI would have just literally handed me a lits of exercises and left me with an "assistant." For the same money! When people talk about how their injuries aren't improving, I give them P.T. First's phone number. If you want personal care, specific to YOUR needs, go here. My shoulder's doing great, and the great treatment from P.T. First is the reason.

This is such an amazing PT clinic and everyone here is truly absolutely wonderful and welcoming…read more All of the PTs are super knowledgeable and non judgmental. They're the absolute best and super supportive!! I feel significantly better in just a few weeks worth of appointments!!

I would like to provide more context for those searching for a pelvic floor PT that might relate to…read moremy post. I was a patient here for around 18 months and saw 2 different providers, both of which failed to demonstrate trauma informed practice. After thousands of dollars spent, I would like you to learn from my experience. Dr. Caroline recommended a book for further information. I was told each chapter started with a story, and before purchasing, I wanted to know if there was a trigger warning as I could not handle any content related to sexual violence or a traumatizing pap smear. Even after repeatedly discussing what trigger warnings are and why they are so valuable, Dr. Caroline did not investigate the book for such warnings. I mentioned this to Dr. Lauryn later, but she had stated that she would not advise on or investigate reference material trigger warnings for future patients. Her reasons are unknown to me but researching those would be invaluable to patients like me and contribute to trauma-informed practice. Before one session my partner and I were rear-ended on our way to the clinic. Dr. Caroline did not account for this going into or check in with me during the appointment, resulting in me experiencing a pain level that was much greater than what we had agreed to. My partner was there with me and on our way home stated: "Dr. Caroline was different today, should I have said something? She was really pressuring you." It is important to recognize the ways trauma history and current mental state can impair communication. This, along with the power imbalance within the appointment, can easily lead to harm if providers are not trauma informed. Dr. Caroline and I set up a communication plan afterwards, but she was inconsistent in following through on it. Furthermore, Dr. Caroline, encouraged disassociation between my mind and body to complete hands-on homework assignments. This setback my progress and I spent several sessions with Dr. Lauryn trying to overcome this ill-informed treatment plan. After I switched to Dr. Lauryn, a clear indicator that this too was not a good fit was when she did not respect my "no" during a conversation. That stuck with me because if she can't respect my "no" during a conversation, how can I expect her to respect my "no" during a hands-on situation. My goal for my final conversation with Dr. Lauryn was to get reassurance that no one else will have the same negative experiences I have had. I did not get this reassurance and, unfortunately, that is why I am posting this. Dr. Caroline and Dr, Lauryn, I mean no ill-intent. You just have a lot more trauma informed education needed to call yourselves trauma informed. One resource I highly recommend is the School of Consent.

I've never been happier! The quality of care goes above and beyond. The front desk is always…read morefriendly and helpful. Both my therapist and psychiatrist have been life changing.

I've been going here many years (about 8).Great doctors and therapists who genuinely seem to care…read morefor their patients. The receptionists are helpful and friendly. Additionally, I've been to several different programs/offices over the last 13 years and honestly none of them truly compare. And my life has improved immensely. Im not sure if its the same program running that i went to many years ago but it was a lengthy commitment, but well worth it!