If I could give this place zero stars I would. Came in to look at a car with my husband and kids and Greg was absolutely rude and disrespectful towards us in front of our kids. I would stay far away from this place. read more

The service department, poor customer service. Very rude and unprofessional. The regional manager is beyond rude read more

Fantastic, professional service every time! Been going to them for almost 4 years exclusively.

Pretend this is ZERO STARS. I don't usually write reviews, but congratulations to Kia Greenway of Franklin (and especially Austin) for pushing me to my absolute limit. This has been, hands down, the most infuriating, unprofessional, laughably bad customer service experience I've ever had -- and that's saying something. I brought my Kia in because the AC quit (during the peak of summer!) They seemed great at first -- quick to schedule, waived the diagnostic fee, sent the repair estimate to my insurance. I thought, wow, maybe this won't be a nightmare. I was wrong. My insurance sent them a check for the repair. That was seven. weeks. ago. Since then? Nothing. Not a single call, text, email, smoke signal -- radio silence. I followed up. I texted the service guy (Austin), and he acted like he had no clue what I was talking about. He told me to come in person. Cool -- I asked when I could come in. Guess what? No response. Shocking. My insurance adjuster and I have now called TEN times. When we do manage to get a human, they transfer us to someone else's voicemail, which of course is either full or NEVER returned. It's like a customer service black hole -- once you're in, you're gone forever. So let me get this straight: they have a check from my insurance company, they know they're supposed to fix my car, and they've ghosted me for over a month. That's not just bad business -- it's shady as hell. To everyone at Kia Greenway Franklin: You should be ashamed. I hope this review saves someone else from dealing with your circus of incompetence. And Austin -- return a phone call sometime. It's literally your job. read more

Absolutely shitty experience from the time I got there it was nothing but bullshit and lies. They wouldn't let me test drive the car because of my age, which is fine. However, when it came down to just getting a simple print off of the breakdown of the price of the car, they wouldn't even do that. Now I see why they have 1.9 stars. They suck. Avoid them at all cost. read more

I had a most refreshing experience working with the kind folk at Greenway Kia. After visiting Mazda and Toyota in Franklin, TN I was feeling frustrated. Then came my appointment with Rania at Kia. From the first contact from Rania to working with my salesman, Lyndon, then for the final paperwork, Ronnie, in Financing. Truly, the entire crew went above and beyond to find my dream car at very competitive pricing. I traded in my old car and drove home today with a gorgeous, red Sportage. Thank you all for your cooperation and attention. read more

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I purchase my suv at Kia of Franklin,Tn The sales person was great, but he left , every time, I make contact with them now, it has be horrible. Training staff on customer service would be great! read more

I loved my Kia Soul. So much, to the point I'd said to many that whenever my car decided to go, I'd be buying a brand new one off the lot (and I've never bought a brand new vehicle). Last weekend my engine gave out on me, and a mechanic suggested I take it to the dealership in order to look at issues more in depth. I'm open to anything, as I need a car, so I make some calls and get an appointment. The gentleman on the phone when making the appointment told me my car would be looked at by the end of the week (it was Wednesday, so within 3 days). I go to the lengths of getting a tow truck, and getting my car there. We walk up to find out where to drop my car, and the men working the desk tells us where to drop and that they would be in contact with me in 4-6 weeks when they can look at my car. What?! No. I was told 3 days. I was severely fibbed to. Apparently they are 4-6 weeks behind and not a chance. Luckily my kind tow truck company stuck around and helped me get it elsewhere as there was not a chance it was staying there. Never would I recommend this place, or purchasing another Kia. What I ended up learning from the mechanic shop I ultimately towed my car to is engine failure (my car's demise), is incredibly common for my make/model. So as much as I loved my car for the 4 years I had it, can't say I'll ever purchase another. read more

Be careful...they will lie to you and ghost you when they don't deliver on their word! Make sure EVERYTHING the salesman promises you IS IN THE CONTRACT, no matter how small you think it is. The finance manager Andre, will swindle you! BUYER BEWARE! I will not ever purchase another vehicle from this dealership again! read more

These people scammed us by adding warranty on used car loan. My wife specifically said she didn't want it. They would not correct it. Add Don Franklin to the lying auto dealership list. read more

Absolutely insane how I was treated by Austin in the service center. I left in tears. Accosted me in front of everyone in the waiting room because he was annoyed that I didn't accept their answer that 'they couldn't duplicate the popping my brakes were making' and asked them to look again. Came back and kept saying whoever changed my tires lost one of my lug nuts and if I want one I'll have to pay for it (after I was just informed by the service manager my warranty covered head to toe, the car has barely 4000 miles on it) and I said nobody has touched my car but you guys and he said well we didn't do it and you'll have to pay for it and I said that's not what I was just told and then continued to yell and argue with me til I finally started recording it. Then TRIED TO GIVE ME SOMEONE ELSES CAR AND REFUSED TO BELIEVE IT WASNT MINE . Guess what? That car was missing the lugnut. Not mine. So basically they couldn't duplicate the sound my brakes were making because they weren't even in my car. But he insists my brakes were inspected, but continued to argue and accost me over and over loudly even when I was telling him please leave me alone i just want to leave. Continues to loudly talk shit as I'm trying to get my child in the car. Then sends someone else to my car who is holding onto my window and not letting me leave and telling me to calm down. Terrible, terrible experience. I don't even know if they changed my oil or not like they were supposed to. I just wanted to get out of there so bad. I have recordings I plan to send to management. Thanks, Austin. read more

This place is so bad that I had to dust off my old Yelp account just to vent. I'm not sure where to direct my anger. As far as I can tell, my Kia was repaired properly. But not having it while it was in the shop wasn't great. This dealership doesn't have loaners so you're at their mercy without a car. The sad truth is that this place is like any other car dealership in Middle TN. No one likes dealing with car repairs. But, it's part of being a car owner. The issue with this dealership is that trying to get updates on your car is an uphill battle because no one answers the phone. My most recent example is: I would get transferred to sales, to reception, to management, to the BREAK ROOM, and still couldn't get an answer on anything. They said they'd try to get it done same day. It took three days and 2000 dollars to get my car back. I will never buy a Kia again. It's not because the cars are bad. It's because the options for getting them serviced in this area are terrible. If for some reason the receptionist I spoke with earlier reads this, then I apologize once again for speaking out of turn. It's not your fault that this dealership has the efficiency of a screen door on a submarine. Note that the Greenway Kia near Hickory Hollow is just as awful. read more

This location had the exact car i was looking for that other local dealers didn't. I inquired online for a sales person to call and a few hours later I received a call from Hal. I don't know if Hal just didn't want to listen today or just wanted to get rid of me but I gave him a price I was wanting out the door that was $3000 under MSRP. He immediately told me they couldn't get close. I asked him what the best he could do was as the market for new cars has been slow for the dealers and it was the end of the month. He told me he could call me back. An hour later we have the same conversation where he tells me they can't get close but still wouldn't give me an out the door price. I asked him again to let me know what they could do. 2 hours later I called him back as I told him I was interested in same day purchasing and wanted time to get to the dealership at 3:00 pm. He again tells me he can't get close and finally after getting firm he tells me the best he can do is $2000 above MSRP. I asked Hal what the manager said and Hal danced around that question until he told me that he didn't and that he could give me one current incentive without any other deals. Maybe it's because I'm a woman, maybe it's because Hal didn't take me seriously, but either way I would not recommend this location and definitely wouldn't recommend Hal. read more

Wish they had an option for zero stars because that's all this place should get. 3rd time in here and hoped that these guys just had a bad day and service improves, but boy did they prove me wrong. Their mechanics get the car filthy dirty, my car has a light interior and upon picking it up, the steering wheel/seat/door panel are covered in oil stained handprints, the carpet is dirty with shop dirt, unbelievable. The complimentary car was is a joke as well, car is dirty and soap stains all over, rims aren't even touched. Avoid at all cost. Never coming back here again. read more

The worst service I ever had, we came here for oil change appointment James told us minimum of 2-4 hours of wait, so we went to the mall and wait there, he told they need to order the parts for the seat, parts arrive after 2 weeks, showed up on appointment and expecting this should be quick so I waited in the lobby, he texted me twice that my car should be ready(lie) then he told me verbally they getting ready to pull up my car( another lie) I waited 6 hours in the lobby, from 12-6close. James told me they need to keep my car for at least 2 days(another lies) after 4 days I texted for update he said parts hasn't arrive yet, they kept my car for 12 days in the shop( and we using this for service for kids, so hard with out it) I tried to call manager name Chris to complain but he never answered, will never go back to this place read more

Traded 2023 Soul in over a week ago and still hasn't been paid off to Kia Financial. My bank account was debited by auto pay today. Beware!

Here's how bad the service department is: I have a free oil change and will never return to use it. I made an appointment for a mileage-specific service. Upon arrival the lack of signage led me to part in the lot and walk inside where a coupe small signs pointed down a couple passages to the service bay. I walked outside and stood there for 20 minutes at the SAME counter as two employees who NEVER even made eye contact. After 20 minutes my friend stood there at the desk and called inside to ask what we should do since nobody would even look at us. She sent someone outside to say they were busy and would be with us soon. My first thought was that they couldn't be too busy since they guy sitting on the stool texting the entire time could have been making some sort of work effort. Finally, after another 10 minutes I was able to check-in. By the way, an appointment here is merely a suggestion--they do not honor appointments. I was told the standard service on my car would take 2.5-3 hours to complete. I was obviously mad and this was most certainly NOT the first time they have had to deal with these situations (one was there as we left). After 1:15 they came to return my car. I drove to the next destination and realized the tires had not been rotated as promised. I then had to drive back from Brentwood to get this done. Who knows if they even changed the oil, or any filters. As long as it's documented the warranty can cover it when the d*** thing blows up. I will not ever buy another Kia or Hyundai based off this poor service. I would not have been mad to begin with if someone had just made eye contact and said "we will be with you as soon as we can." Customer service comes here to die... read more

My wife and I bought a new 2023 Telluride early this year after a CONSIDERABLE amount of research. We looked at EVERYTHING: Lexus, GMC, Chevrolet, BMW, etc., but had been really curious about the Tellurides for a few years. The only thing that gave me pause was THIS DEALERSHIP...nevertheless, we made the purchase. Let me start by saying, we absolutely love this car. Love it. Probably our favorite vehicle ever, and we've owned a variety of nice vehicles (Lexus, Mercedes, Volvo, Ford, etc.). However, I really worried about the quality of the service department when our scheduled maintenance intervals occurred. SERIOUSLY considered NOT buying a Kia simply because of the vibes this location gave off. Took it in for its first maintenance interval having been told that the first service would be complimentary. The first interval is 8K miles. What they fail to tell you is you have to get the service in the first 5K miles. Hmmmm...ok? I pick my car up a while later and once I get home I realize the tire rotation I was supposed to receive never happened. Quite frankly, I'm not certain the oil change happened (though I did check to make sure there was something in there). Look, I've seen enough reviews to confirm that I will NEVER, EVER bring my car back here. EVER. Thankfully it was a simple check-up, but there are FAR better places in Franklin to take your vehicle to, even if they aren't a Kia-specific dealership (I'd recommend Christian Brothers Automotive). read more

DO NOT DO BUSINESS WITH GREENWAY KIA OF FRANKLIN!!! Likely fair to say simply not to do business with Greenway Kia at all. I sold them my car over 2 MONTHS AGO and still HAVE NOT BEEN PAID. They owe me $3,000 dollars, and I have paperwork to show for it. At the time of sale, they promised 2-4 weeks to receive my check in the mail. At this point, they should pay me interest on that $3,000. If the script were flipped, I'd have collections coming after me. I have reached out to Matthew Cooper, who has been my main point of contact, countless times since the sale -- every inquiry about my check has been met with excuses, avoidance, "I'll run it up the chain," blame shifting, and every bit of a lack of professionalism or urgency. Last I was told by the GM is that corporate was overnighting my check to me. That was 3 days ago... still no $$$. To add insult to injury, Dennis Johnson (General Manager) keeps sending me emails offering me full reimbursement for my recent service visit if I will sell them my car. I fully expect that amount to be added to the amount I'm already owed for the car I already sold them 64 days ago as of today. read more

The absolute worst customer service I have ever had. I have bought 4 Kia's from them. The woman that answered the phone was uncaring and didn't care I was stuck without gas and couldn't get the gas cap door open. Thanks for all your help. I will never buy another. Especially from them. The deal ship looks like it's closing anyway. And it's extremely dirty. One star because I had to leave something to post. read more

Appointment made yesterday 7-8-22 for service. I was surprised that an appointment was offered for today, Saturday, 7-9. I was expecting sometime next week at the earliest. Arrived after a 50 minute drive to see in the service window this sign: DUE TO UNCONTROLABLE CIRCUMSTANCES, OUR SERVICE DEPARTMENT IS CLOSED TODAY. SORRY FOR ANY INCONVIENENCE THIS MAY HAVE CAUSED YOU. THANK YOU FOR YOUR UNDERSTANDING. Yes, this is verbatim. I called the dealership number after I saw an employee walk inside. No answer. Not service, not sales. So 56 mile round trip and nearly 2 hours wasted. Why did they make an appointment if they were going to be closed? At least Franklin Kia could have called those with appointments to stay home. read more

Franklin Kia - Saturday 7/9/2022. Service appointment made yesterday. - Auto Parts & Supplies Near Me - Franklin, Tennessee

I can understand why this business hasn't claimed their Yelp listing. the 2 star rating is indicative of the dismal service you will receive here. I recently brought my Sorento here for an oil change. When I called the service department to get an appointment and price, I was sent to a call center, which on its own is fine. I brought my car in for appointment and upon checkout, I was given a bill that was $15 greater than my quoted price. When I asked the service manager about the discrepancy, he simply stated "taxes and labor". After asking him for more explanation, he stated "our call center has been quoting incorrect prices for the oil change. We have been trying to get them to fix it." I asked for a price adjustment of the difference, and he said he wouldn't do it as "the transaction already processed". They get 1 star back for not screwing up the oil change. Unethical, unfriendly, and dishonest. Take your car somewhere else for service. read more

I went to this dealership for a recall issue for my 2019 Kia Nero and was told that they don't work on hybrid Kia's. Reason was that they have no certified hybrid mechanics. I am new to the area and I asked if they'd would recommend an alternative. I was told maybe Huntsville, Alabama. or Atlanta, GA. I don't think I will visit Franklin Kia again. Anyone looking to buy a Kia at this dealership should read the reviews. read more

I stopped in to look at a few cars and nobody helped me, in fact nobody even came outside. I was there looking around for about 30 minutes. I do see they have horrible reviews but it's close to home. I'll try again a different day because I'm in no major hurry but definitely disappointed. I'm used to car salespeople running outside to get a sale! read more

Zero stars. I first purchased a vehicle from here after extremely pushy sales service and making me feel guilty for having them print paperwork. This vehicle was sold to me as a first-time buyer with no spare tire. I bought a 2016 KIA Soul. The end of 2022, my engine completely died, and I got it towed to this location Dec. 7th. They were scheduling 2 weeks out, so I made an appointment for Dec. 19th. I got no update that day after multiple texts confirming my appointment, so I called. I was told by the woman at the front office that the appointment should not have been made -- they were scheduling 2 weeks out. Dec 19th was 2 weeks after I called for the appointment. After that, there were about 4 back-and-forth's about someone looking at my car, then not being in, then being on lunch/not available to talk, and then xyz. Jan. 3rd, I was told that my car needed a new engine after a week of no responses. Jan 9th came around with no response to a text, and then Jan 13th, I expressed my concern again and was told KIA approved my engine replacement. I was never told before this date that my diagnostics had even been ran, which is what the DEC 19TH appointment that they "didn't have time for" was made for. No ETA on backordered engines on the 1/23. On Feb 6th, I asked to confirm that I am on the list for a new engine. They said yes. I have not heard one word since, except the manager will still continuously email me about buying the car, which I have called about and they say can only be done once the engine is replaced. I went to grab pictures from my car here after a month or two of being in there, and they made me walk around the entire building in about 40 degree weather, walk out to my car without the keys because they "unlocked" it, proceeded to close the service door I walked to my car to alone, and it was locked. I had to walk back and knock on a garage-like service door for them to unlock it, unlock my car again, bring the keys back, and proceed to leave the building with zero communication. This place has had my car for 3 months now, has no communication skills, lies to customers to brush them off, and is extremely disorganized. DO NOT bring your car here, buy from here, or trust this location. read more

Went to Service Dept to get an appointment date for warranty work. Service rep (service certainly not a word in his vocabulary) was rude and uncaring. His attitude was was just the opposite of when you usually get from businesses here in Franklin. I've read that their sales people are also awful. How are they still in business? read more

Stopped by just to browse around. I'm looking for a new suv. Super nice is what I'd say about the men I spoke with. I'd definitely stop they were kind even though I was just looking read more

Terrible service if you can actually get any service. :-) With an appointment for a simple oil change, you might wait all day. They need a new system, new owners, or something. read more

Absolute trash location. Dealing with Kia in pretty much any of middle Tennessee is a pain in the ass. They have zero communication, and have quite a bit of attitude when they finally answer the phone. Whoever the female receptionist is can get fucked. read more

My mom and I were walking around looking at the used cars, and within maybe 90 seconds of being there, an employee (I believe his name was Mo) approached us and was incredibly rude. The first thing he asked me was if we were lost. He then seemed to take personal offense when I said that we had gone to other lots already that morning to shop around. We told him my budget and he told me there was "no way I would find anything" with that budget and that all of their used cars were "well over what I could afford." 0/10 customer service skills. read more

HORRIBLE CUSTOMER CARE! DO NOT GO HERE. They lied to me repeatedly. They sold a car out from underneath me while I was still negotiating. Do yourself a favor and NEVER GO TO THIS PLACE! read more

About a year ago my sister bought a car from this dealership and had a terrible experience. They didn't even have the car on site, when they said they did. 4 hours later and a lot of time wasted she got the car. A couple weeks ago I was also looking to lease a Kia, but tried to avoid this specific location as the reviews match the experience my sister had a year prior. The car I found for the best price was at this location so we hoped for a better experience and came. A few hiccups in pricing that didn't match their website, but with pushing them, was still was able to get the car I wanted. Signed all contracts and walked away with the car. Now I've received messages from various salesmen / sales managers saying that the contract I signed was incorrect, the monthly payments are actually higher, and I need to resign paperwork. Currently speaking with my lawyer seeing what I am required to do, considering all contracts were signed by both parties. Wish I could take back the 10/10 review I gave them, that they asked for, because now my time is being wasted. Frustrating, and needless to say, will not be coming back for any type on maintenance my car may need in the future. read more

Got here this evening stressed after my sons car blew up on 840 and he was literally a basket case of emotions and nerves. We spoke to the manager Scott who put us with Alex and not only did they solve our car problems but they also got a car for my son that was safe and exactly what he wanted. It was the smoothest transaction we ever did and Scott and Alex stayed after closing to get everything perfect. I can't thank them enough for taking care of my son and making it where I can sleep tonight without worry of my sons emotional state fro bus world falling down around him. When your son called you an emotional wreck because his car blew up on the side of HWY 840 on the way to work, feeling like his life was over, you first make sure he is physically ok. Then you pick him up and take him to Franklin Kia. Scott was on the case, worked he numbers and fit in in a car with a payment that was affordable. He then put Alex on the job to find the car my son wanted that fit the budgeted price. He found the perfect car 3k$ under target, then Zach was on the case to get all the paperwork signed and he even hooked him up with oil changes for a year. Thank you guys for taking my sons lemons and making lemonade! You changed a life tonight for the better. read more

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This is honestly the worst dealership ever, very disappointed with the service, and if I had the option I would put 0 stars down. My car broke down in Columbia, and this was the dealership it was towed to. I'm a college student who lives in Georgia and I was trying to get home but my car had different plans. I have a Kia Forte 5 2017, and I've never had any issues with it, and I love my Kia dealership back at home. However, it was June 2nd, 2022 when my car was towed to the Franklin Kia Dealership. For the 10 months it's been in the shop, there has been absolutely no communication. I have one phone call from someone in the service department in September only saying the car still wasn't fixed. I went to go see my car in September, where it was outside in their parking lot with all the wires out. My car is under warranty for things like this, however, after months of no communication from them and getting nowhere, I was able to get Kia to set up getting a rental car for me until it was fixed. They were able to fix it in a month. Wow, that's surprising they could fix it that fast now that they were paying for my rental lol. It only gets better though because they failed to tell me that they fixed the car, and decided to call enterprise (the place my rental car came from) and tell them that they were now going to stop paying for my car. I never was told by Kia that my car was done, never was told that they were now going to stop paying for the rental. So now they expect me to pay for the rental that they set up, and they expect me to pay for the car that has been in their shop for way over half a year even though it's under warranty because "a mouse chewed through the wires, which is why it broke down and the warranty doesn't cover that." It has been in their parking lot for months with the wires hanging out everywhere. Funny how they just now found that out after months of staring at those wires. Unbelievable, horrible service. Will never be coming here again or buying a Kia and I give you the advice to do the same. The workers here don't care about you, and take advantage of you if you're young & know not much about cars. Very sad. read more

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Service is terrible. Understaffed. Service department is always busy, running behind, and overworked. They're always apologizing for the wait, the lengthy time for repairs, for everything. Management needs to do something. Been going there for 2 years because of the warranty on my vehicle. But I would avoid this dealership if you can. As soon as my service plan is done. I will be too. read more

I plan to leave an in depth month by month review about the horrific purchase of a used car I got from this extremely unprofessional, disrespectful and poorly run business, but that will have to wait until the car I've own for now 60 days that I've had in my possession a total of FIVE, is fully resolved. Until then, any potential customers looking to vet this business, STAY CLEAR. This dealership first off is filthy and not well kept. Secondly, the customer service is so horrible, I've had to walk away from conversations to have a panic attack in their bathrooms on more than one occasion. It is very clear that the emphasis on pleasing the customer is not a priority for them, they would much rather give you the run around while simultaneously dismissing your concerns and frustrations when expressing them. This has been the worst customer service I've ever had in my life. Once my situation is resolved I plan to write an in depth review of my experience and share on multiple platforms in an effort to save people from having such a wretched car purchasing experience. No one should have to deal with this. read more

Tried to buy a new car. They agreed to have the one I wanted delivered from another location the next day. No call, and they wouldn't answer the phone. Stopped by the dealership to find they hadn't even started the process to get the car. Asked for an hour to get the car. Time passes again with no call and not answering phone. Drove to the Murphreesboro Kia and got what I wanted with absolutely no hassell. read more

There was a nice gentleman who helped me test drive a blue Toyota 4-Runner that was sitting out on their lot. "Management" quoted me 65k for the used car not only is that over priced, but that same car is listed at 55k on their website. Like you have the audacity to quote me some unreasonable and unheard of price that's some baloney. Avoid this place like a plague unless you want to be scammed. They try to make you guarantee you'll buy a car today if they can find you a car you like at a reasonable price. So beware of their deceptive sales tactics. Not to mention spending 2 hours of my life I'll never get back. read more

Giving one star is too generous. I bought a car from this dealership on 5/16/23. I had to deal with the manager being inappropriate and felt like my inexperience with it being my first car-buying experience was (and is still being) taken advantage of. There was an error in my paperwork that I didn't catch until leaving the dealership, in which an unwanted warranty was added. I went back less than 24 hrs after I got the car and was told that it was an easy fix to get this resolved. Nothing has been fixed. My calls are rarely, if ever, returned (even when I've been told I would receive a follow-up). It is nearly impossible to get them on the phone to even discuss what needs to happen to get this done. I've been strung along since I got the car and I feel like my money is being held hostage. read more

I bought a Soul from this dealership in December. The crankshaft position sensor was faulty. I was promised that it was fixed. It was not. I have now been without the car for 3 weeks because I have asked Kia to make this right. They won't even return my calls or emails. Shoddy dealership and disgusting customer service. Do not buy from here. read more