If you've ever been broke down on the side of I-65 because of a mechanical problem that your dealer said was repaired.. and you paid over $1,000 dollars to prevent from breaking down. A friend of mine purchased her Kia from this dealership and has brought it in for service twice. On both occasions they told her they were going to perform work on her fuel injection system which resulted in her being broke down on the side of the road. The first time, she was not able to go past 30MPH... no clue why (I'm not a mechanic) but the car could not go any faster which resulted in a tow from I-65. Today (2/21/19) she brought it back into the dealer to have her vehicle serviced and even reminded them of her past problems when they messed with her Fuel Injection System however that did not stop them from "performing maintenance" which resulted in smoke coming into the cabin of the car, ultimately filling it up which came with another tow back to the dealer. Do NOT purchase or have your vehicle serviced at this location. This is not the first friend that has had this problem here and it most certainly will be the last friend of mine to do business with them. read more

Tried to buy a new car. They agreed to have the one I wanted delivered from another location the next day. No call, and they wouldn't answer the phone. Stopped by the dealership to find they hadn't even started the process to get the car. Asked for an hour to get the car. Time passes again with no call and not answering phone. Drove to the Murphreesboro Kia and got what I wanted with absolutely no hassell. read more

Took my car in for 30,000 mile service and was told it would cost just over $400. When I picked up my car they charged me over $515. I've never been to a service center that didn't call for approval if something is going to push the service cost over what was quoted at the time of vehicle drop off. To top it off, about an hour after I dropped off my car someone from sales called me trying to buy my car and put me in a car with a lower payment which seems to be a fishy sales tactic, but I told him I'd listen. Was told he would reach back out to me but never bothered to call me back. Seems like this place is mismanaged, and is a total cash grab with very little regard to customer service. Overall several shady moves were pulled by Greenway Kia. I'm typically loyal to the dealerships I get service and purchase my vehicles from, it's unfortunate that Greenway Kia doesn't practice the level of sales and service that builds strong customer relationships. read more

If you are thinking of buying a car here, RUN!!!!! I drove my Jeep off the lot Dec 11, 2017... My title is still not correct. That is over a year of time. In that time; the dealership has changed owners 3 times, the turnover here is eye-popping. This is actually the excuse ALL of the employees use when I ask what the heck is going on. It is basically nobody's fault. I could have defaulted on my loan and lost my vehicle from this major error. The new manager wouldn't even talk to me on the phone, he just told "Peggy" that he wasn't around when all of this happened. No one in management has tried to apologize to me or keep me as a repeat customer... I have to buy two cars in the next 18 months. The new managements reluctance to speak to me is a glaring reflection on how shady this dealership really is. There are PLENTY of dealerships in Nashville, bypass this one. You will thank me. read more

Giving one star is too generous. I bought a car from this dealership on 5/16/23. I had to deal with the manager being inappropriate and felt like my inexperience with it being my first car-buying experience was (and is still being) taken advantage of. There was an error in my paperwork that I didn't catch until leaving the dealership, in which an unwanted warranty was added. I went back less than 24 hrs after I got the car and was told that it was an easy fix to get this resolved. Nothing has been fixed. My calls are rarely, if ever, returned (even when I've been told I would receive a follow-up). It is nearly impossible to get them on the phone to even discuss what needs to happen to get this done. I've been strung along since I got the car and I feel like my money is being held hostage. read more

I plan to leave an in depth month by month review about the horrific purchase of a used car I got from this extremely unprofessional, disrespectful and poorly run business, but that will have to wait until the car I've own for now 60 days that I've had in my possession a total of FIVE, is fully resolved. Until then, any potential customers looking to vet this business, STAY CLEAR. This dealership first off is filthy and not well kept. Secondly, the customer service is so horrible, I've had to walk away from conversations to have a panic attack in their bathrooms on more than one occasion. It is very clear that the emphasis on pleasing the customer is not a priority for them, they would much rather give you the run around while simultaneously dismissing your concerns and frustrations when expressing them. This has been the worst customer service I've ever had in my life. Once my situation is resolved I plan to write an in depth review of my experience and share on multiple platforms in an effort to save people from having such a wretched car purchasing experience. No one should have to deal with this. read more

My husband and I just purchased a beautiful 2019 Sorento. Jean-Pierre was patient with us and our less than perfect credit situation. The General manager worked for hours to get us the best financing with the best bank he could. The finance manager broke everything down and explained it all. I am soooo happy we went there and purchased from such a great team!!! read more

If 0 stars was an option, that'd be the one. I bought a car here about three months ago. Service is GREAT until you have signed the papers. After signing (and without telling me I'd have to do this prior to doing so), they handed me an emissions slip and told me I had to go through there. I went through, and the car didn't even pass. A car I had JUST purchased didn't pass emissions. After going back to the dealership and them saying they would take care of it but couldn't right then, I heard nothing. I called three times to talk to the manager, was always sent to a voicemail, and NEVER got a call back. Even went in once (don't live in the area anymore), and the guy wasn't there. I would never step foot near this dealership again, and after experiences I've had with other dealerships and the corporate "customer service," I will never be purchasing a Kia again. *The actual seller I worked with (Nena) was and is great* read more

I have never experienced, from any other dealership in my life, such a lack of communication. I have emailed several employees in this organization and the response, the few times there was a response, is we are here to help and answer you questions. Well emailing the questions multiple times i got one response of how can I help you. I wanted to see the window sticker on a vehicle and the sales price they were asking. That is all I was asking. Later I got a response that seemed as if my reply email had not been received. But this email gave me the persons phone number and extension. Great, so I call that number (twice or three times to be sure) it is not a working number. So I call the main number and seek to leave a message for that person. When transferred to that number I get a connection to voice mail that says "this mail box cannot accept any further messages" and hangs up. So I call back to speak to the service manager and get transferred to his voicemail. Guess what, same message of cannot accept any further messages. Frustrated I ask that the sales manager call me. Instead, I get an email from someone who is NOT identified in any way in the email or the salutation. The email states that the person (unknown) is the Sales Manager. And leaves a phone number to call. And so what happens when I call that number, it rings and rings and rings. I am in disbelief of the inattention this dealership gives to legitimate inquiry necessary to evaluate an opportunity to purchase a vehicle from their location. read more

I was a previous customer of Franklin Kia about 2 years ago and was very happy with my Kia Serento. Kia sent a message offering to upgrade. After an all day negotiation, we finally made the deal. My salesman promised many things that he could not deliver. He promised he would get the extra key and the owners manuals. He DID NOT do what he promised. He delivered my car without mats, owners manuals or the extra key. After numerous tries I still was not taken care of, however , he Did, give my personal information to the new owner so she could call me. The dealership will not give me any info for the previous owner of my car. This is NO WAY to treat customers. I would not buy a car from Franklin Kia dealer again. Very Unhappy! read more

I've been dealing with the service department at the Kia dealership in Franklin for several years and up until this visit have been satisfied. My car wouldn't start, so I called the service department to get a service appointment. There was one available that day, so I called AAA to come start the car so I could drive it to the dealership. I arrived earlier than my appointment and was told by Zach that there was a 2 week backlog in any diagnostic work. I told him I thought I was getting a service appointment for today and he said the call center (located in Florida and handling calls for multiple dealerships) doesn't tell customers about the diagnostic wait time. I left the car because it needed to be fixed. I checked with Zach about 12 days into the 2 week wait time and he told me my car would be in the shop the next day. I waited to hear from him the next day and never did. I called the following day and never could reach him, nor did he give me a call back as I requested. Yesterday, I went by the dealership to check on my car and Zach told me it would be done in 30 minutes to an hour. I told him I would let me ride know and would be in the waiting room. Then I noticed my car still in the service lot and asked him about it. He checked with a technician who said it would be at least two hours before it would be ready. I left. I picked up my car today. The first time I talked with the call center, I should have been told about the 2 week wait, or at least connected to the actual service department in Franklin, so they could tell me. I understand that sometimes circumstances keep cars from getting into the shop at the anticipated time. I would have liked to have been updated on where my car was "in line". The real kicker for me was Zach looking at the computer and telling me my car would be ready in an hour when it was still sitting in the lot! What if I hadn't noticed my car? Always verify the name of the customer and their vehicle before you tell them anything! Zach was polite and pleasant and I don't know that he could have done anything at all about the delays. He's just an employee. The decline in the service department isn't his fault. My car is no longer under warranty, so this was probably my last visit to Greenway Kia. And I hate that because my Kia is a good vehicle and if I ever have to replace it, I would choose to buy another Kia--but not from Greenway. read more

I was approved for a Toyota lease but their inventory was low. So I thought I would give some thought to a Kia. Taylor Melendez responded in a timely fashion but after submitting a preapproval app I never heard back from her. It's not like me to then reach back out but I did. Still no response from her. I still don't know if I was approved or not but they will never get my business due to her complete unprofessionalism. read more

If one arrives 25 minutes ahead of time for one's 1pm oil change and tire rotation, and if one is assured service will take approximately one hour, and if one finds oneself at 2pm being assured after inquiring that a mistake was made and it should be another 35 minutes, if it then takes over and hour, and if one then has a one hour appointment now spanning over two and a half hours, then does one have the right to leave a one star review? I submit that one does. However, in light of prior timely service, one will assume this was a one off and grant the benefit of one extra star...until next time. read more

Update...DO NOT LISTEN TO THEM IF THEY TELL YOU NO INTREST IF PAY YOUR LOAN OFF WITHIN 90 DAYS. We went in with funds to pay in full because we did not want to finance. To get to the price we agreed on, they said we needed to finance it for the extra savings. We explained that we did not want to have intrest/finance fees. Devin, the manager, and even the finance man all told us as long as we paid it off in 90 days no fees but had to finance for additional savings. So when we called finance company to make final payment after 75 days, we ended up having to pay over $200 in intrest/fees. I have reached out to Devin who now denies saying no fees if paid in 90 days. He then told me to talk to management. I have left more than 4 messages and also several messages again for Devin to try to resolve. Even Devin has said he would have management call me back but yet I hear crickets. I thought this would actually be a dealership true to their words but I guess I was wrong. Will not be providing them with my business nor any family or friends. In the last week, I have sent two potential customers to another dealership/maker because I do not like being LIED to. Loved my dealer Devin "The finest salesman I know". He worked with me to make sure and tried to find my perfect Sorento. He was very professional and not pushy like other car salesmen. Even took time to respond to my request on Thanksgiving. The manager Evan was also nice. He help meet our price range and made this purchase possible. Anyone looking for a new vehicle, be sure to stop in and see my new friends. read more

absolutely pitiful service and slaes and management. No one communicates here, they sell.junk and will not support the customer. Head management all the way to service dept needs a complete restructuring read more

OKAY LET ME PUT YALL ON!!!! I went to Kia with no credit and had barely money to put down. Literally had nothing to put down on a car, i was in desperate need of a car due to mine breaking down. They called me and got me in and out very quick with a brand new 2020 Kia! They worked with me and made sure I was set up and the payments worked for me. They even found me a cheap full coverage insurance for the vehicle! Taiwan is the representative i had and he was wayyyyyy more than helpful, he was young and professional and made sure i got the newest best vehicle. If you go ask for Taiwan!!! If i could give 11 stars on this review I would!! Thank y'all so much. read more

RUN DON'T BUY HERE Went for a test drive of a popular model & was please so started to look at numbers for my purchase. They offered to sell me the car at at least $8000.00 over the MSRP from the sticker i saw on the corporate web-site for that exact car. I asked to see the sticker to verify the price and dealer add-ons & they were vague about the premiums the corporate office MADE them charge. They then offered to GIVE me a $6-7K discount. I left and will never go back read more

Had a great experience purchasing my car 6 years ago and have loved it since! Just called to find out about my title and inquired about updating some information that the kia motors finance website had wrong. The lady at the front desk who answered my call was very rude and proceeded to say "Well you probably need to call them." with an unnecessary attitude. I said "Okay" *insert long pause* I said "Thanks" and she immediately hung up without saying anything else. I did not come at her sideways and I was very friendly getting on the phone. If you don't like being in customer service....find something else to do. read more

Worst.Car.Buying.Experience.Ever. I want Franklin KIA to make LOTS OF MONEY, but, come on! I, too, like many other reviews said..."Confronted by sales manager" This guy got up in my face and said "what...you're just gonna walk outta here!?" I Wish I was kidding... The "manager" is nothing more than a common street thug. I should have left after that, but ended up buying a new (Sorento).. (an all-day knock-down drag-out) *Did not disclose factory rebates. (Until Confronted) *Attempted to extort rebate in trade in value. (Hid rebate in trade-in amount, making customers think they are allowing more than net) *Attempted to collect (extort) sales tax on entire price of new vehicle without trade-in deduction. (When exposed, like they didn't understand why "the computer" would do such a thing) State of TN commerce agents should be dispatched. Undercover "purchase" and see first hand the practices of Franklin KIA back office!! Check your figures and watch your wallet if you choose to buy a KIA from Franklin KIA. KIA makes really high quality vehicles with the highest ratings. Too bad they don't clean out the bad dealerships with such inexcusable practices. Really sad!! Buying a new car should be better than than "Keeping It Awesome" Franklin KIA I'd go someplace, no... anyplace else to buy a KIA. Awesome! read more

I'm a pretty easy customer to please and will generally take convenience and customer service over price any day, but this Kia has disappointed me every time. I have only had experience with their service department after buying my Kia in a different state several years ago and wanting to continue the scheduled maintenance with a dealer when I moved to Nashville. I have had trouble with miscommunication between scheduling and service departments multiple times, and even though I only get service done here, they "forget" every time that I have already done my regularly scheduled maintenance and tell me to get it every time I come in. There have been quite a few services done with shady explanations that were probably unnecessary, but me not knowing much about cars I just trusted that they knew what they were talking about and questioned it too late. Have had just generally unfriendly techs, who wouldn't apologize even when I have had to wait for over 3 hours with no explanation or updates. Like I said I'm pretty easy to please and an apology goes a long way but I just generally get the feeling they are scamming me and also that they need to spend some more time updating and streamlining their customer experience processes. read more

Alex Kumi was awesome. Pleasant, professional and knowledgeable. GM Daniel was fantastic. They made the process very easy. Highly recommend.

I have never written a review in my life, nor will I ever again I hope, but my experience needs to be known, and this dealer should be avoided at all cost. The sales manager Mike in my experience is the typical stereotype of a sleazy deceitful car salesman. A pre-owned vehicle was posted on their website, and I contacted them in order to learn more. After a brief conversation on December 15th, during which I was assured that the car in question is ready to go, I agreed to fly out from Washington DC to Nashville to purchase the car. I was specifically told by Mike, you will "write me a check for $6994", "you can fly out and get it today" I said I would pay cash, but would like to make a deposit right away to ensure the car is still there when I arrive, to which he replied he will "grab the keys, start the paperwork and call me to get the deposit", I waited for the call to book the flight. I never got a call back, I emailed twice, used the online assistant, and called two more times each time leaving a message with another member of the sales team for Mike to call me back which he never did. I then confirmed the vehicle was still available with another salesman at the end of the day, and booked a ticket to be there first thing in the morning to ensure the car was still there. I flew out at 5 am, and arrived at Greenway Kia of Franklin at 10am December 16th to what Mike replied "oh, you flew out here", as if it was something unexpected. I looked over the car liked it, and wanted to test drive it (I had the 7000 dollars in cash in my pocket the whole time, ready to pay). Mike sent one of the staff members to grab the key, and then informed me that the starter had failed, but they are just about to install a new one that they already received and that I can come back in 2-3 hours and that it will be ready today (they knew I had flown out to see the car), they took my number to call me back. I rented a hotel room across the street to take a nap, as I was planning on driving the car back to DC after the test drive and purchase, but they never got back to me. After 3.5 hours I sent them a message, to which they replied they are still working on it. Running out of time with the last flight back to DC in less than 2 hours and the service department closing just prior to that I went over to see what was going on. Mike sent the same guy that fetched the keys the first time around to check on it, I could see him texting on his way back, and hear Mike receiving the messages, he just came up to me and told me "tomorrow", even tough they knew very well I flew in just to see the car and was previously informed it was ready to go.  NOW, this next part is why I am compelled to write a review, as soon as I reached the airport I checked the listing again and the price had gone up 1500 dollars. I SERIOUSLY doubt that there was anything wrong with the starter, they just realized they could get more money for the car, and they didn't even have the courtesy to tell me that after I had made the trip to see it (which would have been fine by the way as he never took the deposit which he said he would). They said they previously confirmed everything else was fine with the car by tapping the starter and starting the car, which is what I wanted to do in order to test drive it, but was told that was not an option. They simply did not want to sell me the car at the advertised and agreed upon price, which they should have just said straight up, considering I came in on a one way ticket planning to drive the car back. Even there was something truly wrong and was to be repaired "tomorrow" (which thinking back is most likely not even true but a sleazy sales tactic that doesn't belong in a dealership of this reputation) i could have stayed until tomorrow, I already paid for the hotel room, but no, their plan was to up the price as they had obviously gotten enough interest to justify doing so.  To sum it up, I left my house at 4am, have been on 4 planes during a pandemic, spent over 500 dollars to do so, and am back home 22 hours later without a car, just pure disappointment in Greenway Kia of Franklin. This type of behavior and tactic does not belong at a reputable dealer. If you wanted an additional 1500 on a 7000 dollar car you could have just said so, not sent me packing after I wasted a vacation day, 500 dollars, and nerves dealing with your games, this is the stereotype definition of a sleazy car salesman. This is not about money, it is a cheap car, just a very specific car that I like and am willing to travel for, but a customer is a customer, and should be treated with honesty and respect, and Greenway Kia of Franklin is not a place that will provide you with either from my experience. read more

I left with a car but the experience was terrible! First off. Beware the used cars come with warranty that you are paying for. Make sure you ask to see the car purchase price WITHOUT THE WARRANTY. I failed to do this. They pre-select inventory for you & the first thing the bring out is total shit. Then they bring out a much better car "supposedly" in your budget. (Wedding dress sales tactics) Then if you like that car, they show a much higher dollar amount then the first car, which means you have to threaten to walk out 3 times before they actually give you the "legitimate reasonable deal" that they could have presented originally. They use every shady trick in the book. Having you drive cars that they don't seem to know the sale prices of, changing sales people on you midstream, bringing out a parade of "managers" to help you. A miserable three hours of dealing with them. There has to be a better place to buy a car. Avoid Franklin Kia. NOT AWESOME and I will scraping that stupid sticker off the car asap. read more

Absolute worst car dealership I've ever dealt with. Poorest and most unreliable customer service of about any business I can think of. Three months after my purchase and I still don't have a permanent tag. And NO ONE CARES!! Wish I'd never dealt with this place. read more

Customer service is terrible Brought my car in for recalls. They had it all day so I called to see if it was ready. No one answered so after several calls, I called another department. I was transferred 11 times and hung up on twice. Called and pressed 0 for the operator. They pick up the phone, say nothing and placed me on hold. After trying a couple times 10 minutes in, I called the sales department. A nice young man said he would walk back there to see if my car was ready. 10 minutes later he comes back to say it was ready. It was nice of him but sales only answers because they want to make a sale. Once you buy the car, they don't care about you. Follow up : against my better judgement and saying I would never consider going here again, I called to get a quote on a tune up. The service person said she didn't know how to give me quote or estimate so she transferred me. I was left on hold a good while and finally was transferred to someone's voicemail. While I called someone else to get a quote, I selected the live chat option on Kia's website. The person told me they don't see a price listed for a tune up and I would need to call. Well, I tried that already and was ignored. Just like I was 7 months ago. read more

UPDATE: if I could rate into the negative, I totally would. See bellow Review is for parts and service center: I have a switch blade key but the fob broke and the key fell out. For the past month I have been trying to work with parts and service to get the fob replaced and get a spare for lockouts. They took my VIN 2 separate times and claimed that they received the order from the manufacturer and it was ready for programming and pickup. Both times I got to the store and they claimed they had no record of ever talking to me or me ordering anything. Today was the second time so I just asked them to put the old key in a new fob and program it. I had spoken the the lady that works service M-F and she had told me it would only take a few seconds to program the key so there was no need to make an appointment. The guy in service today was just an a** hole and would not program it even though he acknowledged it would only take a few seconds. The parts guy put the old key in a new fob (he was really nice and was helpful) and so when I got home I just put the newly attached key in the old housing. So basicly, total I paid $158 for a cotter pin. Keep in mind, this is not a fancy key. It is not the kind that has to be programmed for the car to start; unlock, lock, panic, that's it. I realize this is a dealership and they're not trying to cut anyone a deal but this was just plain petty and was an unnecessary pain in the you know what. Huge waste of time and money and I still don't have a damn spare key ‍ ‍ ‍. I should have just figured it out myself. My suggestion: at all cost, avoid getting your key from Kia and definitely don't order the dang thing from these guys. Truly not worth it. 2/23/19 So, I was going through some voicemails and found one recently from the dealership saying that had my key, it was already paid for and ready for pickup. I live in Nashville so it took me a while to, first, cool off because I was pissed, and, second, make the time to drive to Franklin. I got there and asked to speak to a manager to explain what had happened so far. At this point I have paid probably $250. He offered to get the new key and old key programs correctly which otherwise would be of $100 pet key, so I felt this was fair. I sat in the waiting room for about an hour and a half and the service guy came to me and said he had no record I had paid. I played him the voicemail where his coworker said I had already paid. He claimed that I had just paid for the key cut so I asked him to just go get the key from the stockroom to see if it was in a fob or not. Keep in mind, at this point I had already waited for over an hour in which, apparently they had done nothing but moved my car. Did the key have a fob attached? Nope. It didn't. It was a normal molded plastic fob with no way to insert it in a programmable fob. I had a thought to raise hell with the manager but, at this point, I have been working on this since early December, 2018 and have spent 5+ hours sitting around and am just ready to never walk in this place for the rest of my life. I took the key and got the hell out. I am definitely following up with corporate to make a formal complaint. read more

First and foremost our salesman Shawn Carter gets 5 stars. He was low pressure, knowledgeable and went to bat for us when necessary. Can't recommend Shawn enough. We got a great deal on our Sorento SXL. As for management and Franklin Kia in general...I would have to say par for the course (3.5 stars). I had read all of the horror stories and was hesitant to set foot in the door. However, Franklin KIA was pretty much like any other dealer you visit. The building may not be very new or upscale. However, they want your business and will make compromises while working with you while applying the usual amount of sales pressure you can expect from any dealership. Can't yet speak to the service department but can generally recommend buying a car here. If you have a reasonable/informed offer to make...just stick to your guns. Also, worth mentioning they no longer use the tacky "Keeping It Awesome" logos on their vehicles. read more

Avoid the service department here. I was told my car was ready and 30 minutes later I am still waiting. The service use to be good here, but not anymore. read more

This fraud of a company sold me a car without possession of title and now I have been fighting with them to get my car registered for months. DO NOT BUY A CAR FROM HERE! They also tried to trick me into a 9% interest rate claiming it was 3%. They must assume their customers do not know basic math. read more

We had an amazing experience with Brandon Condidorio. He was professional and really cared to find the car we were looking for. He followed up with us with any questions we had. It was an overall great experience! Thank you for finding us our dream car! read more

Franklin Kia had a good selection of low-mileage used cars. James Monroe was the most helpful sales person in my experience: he gave me test drives in two different models, which helped me decide. Most surprisingly, he hooked up our cellphones to the radio and spent a lot of time showing us all controls. I highly recommend them as a Kia dealer. I drove all the way from Mt. Juliet to Franklin and it was worth it. read more

Horrible experience after buying. We were told the catalytic converter was fixed. We were NOT told only one of them was... and low and behold the check engine light came on the day after we got the vehicle and we found out the other catalytic converter needed to be replaced. The manager there was of no help and said they would not do anything to help us, even though they did not give us complete information on what had been done to the vehicle. It then took a few weeks of calling in to reach the finance manager to get questions about the warranty we bought. Poor service and they do not put the customer first after the purchase is made. read more

Our salesman JZ is the best!!! Thank you for helping my husband get the car he wanted. Very knowledgeable respectful young man.

Terrible customer service from the managers. Not Kevin but sales managers. Never shopping here again.

Guys, just avoid this place if you can. They've had my car 5 hours so far and still no phone call about what's up with it. Its just a check engine light... I'm sure there's a diagnostic tool you just plug in but they haven't got to it yet. When you have an apt, that just means an apt to drop it off. It doesn't have any bearing on when they will actually get to your car.... #regrets read more

I will absolutely never purchase a Kia again. Around 99,000 miles I brought my 2014 Kia Soul in for a few repairs and told the manager, Tanya, that my car has been burning oil like crazy. Her team took a look at it and said nothing seemed to be wrong and to come back in 1k miles but that they fixed everything else under warranty... I brought it in 1K miles later as I was told and Tanya and her team told me I needed a new motor which would cost $6500 plus $4,000 for labor!! Not to mention my transmission blew 2 weeks later on a 6 year old car. I have called and called and asked to speak to Tanyas manager and I have yet to hear back. This is absolutely ridiculous. Warranty or no warranty the fact that my 2014 Kia is needs two huge systems replaced is unreal. As their slogan says, "The Power to Surprise", they have truly surprised me with their horrible mechanical expertise and their lack of skilled customer service. read more

The low review is because of my experience with the service dept, not the sales dept. The seem unstaffed and overwhelmed . read more

such great service and so helpful with the car process!!! Go see Brandon he's the absolute best and nicest person he made the process very smoothe!!! read more

I wish I had read the dealership's reviews before buying. We had an appointment with a specific sales person and when when arrived we were greeted by a different rep who came across very rude as I tried to explain that we had an appointment with a different person. Their attitude was so off putting that we were ready to walk out, we probably should have. After looking at our trade in two other people came back in laughing and I could hear one of the say a $1. We had been pre-approved through Capital One and they asked about running our credit again which we declined. Later they were filling out "preliminary" paperwork which included our Social Security numbers and ran our credit without permission. They came back and said "Congratulations we got you approved with Capital One". When I got home I found they ran our credit with four different companies. We did end up buying the car we wanted but I worry how service will be since I just called with no answer for the last 30 minutes. I don't think I will get a response to this since they haven't responded to any negative reviews. read more

I went in to test drive today, and informed I did not want to buy. After my test drive it was all "let's look at some numbers." Then it was a sign here if we can do this and then sign here if we can reach this. Then it became a "what's the problem? Why aren't you signing a deal?" In the midst of this, they took my care keys to verify mileage on my car. I had to ask repeatedly to and I was nice about getting my car keys. What happened instead? What about this offer? Or this offer? Near the end, I became pissed off since I had to take a friend to the hospital and just wanted a feeler. When they came back with my keys they had one final offer "It was a deal of a lifetime and will not happen again." I had to sign that sheet of paper and expressed DECLINED. The finance guy was like "Wow.," and shook his head. While leaving, the sales guy Jordan was heard complaining about how a deal was not made, and then pointing to me as I was leavening in my car, shaking his head, complaining and fussing to the rest of the staff Unprofessional team. Do not buy here, because they will most definitely haggle and make you feel like you are the bad person for choosing not to commit yourself to a payment you cannot afford. read more