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    Franklin Advantage

    5.0 (3 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Franklin Advantage

    Mortgage services

    Mortgage refinancing

    Home purchase

    2 More Services

    Buyer's agent

    Listing agent

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    Orange County's Credit Union - Mission Viejo

    Orange County's Credit Union - Mission Viejo

    (92 reviews)

    Nathan is exceptional, very attentive very professional took care of all my needs and even got me a…read morebottle of water. I recommend the Mission Viejo branch to everybody and see Naethan.

    Extremely disappointed with the mortgage underwriting team at OCFCU. Despite providing clear…read moredocumentation and citing specific Fannie Mae guidelines (B3-3.7-02) regarding business cash flow, the underwriting team ghosted me for a week, and their manager Monica Partida refused to apply standard industry add-backs, resulting in a wrongful denial. OCFCU went back on their word after I was promised by my loan officer Jennie Jacobson. that OCFCU would apply standard industry add-backs to my income. While she promised to use standard industry add-backs to secure my application (and Hard Credit Pull), they then fundamentally changed the "rules" during underwriting to deny the loan. Indeed, the entire culture at OCFCU is decayed with failed communication at each level. Even after escalating my credit appeal to the executive board, I was ghosted for two weeks with zero accountability or rebuttal. The executive board (Kathy Jumper, Donald Carazo and Jeff Harper) never sent me a single message acknowledging my escalated complaint and appeal. My appeal was affirmed and singed by OCFCU fourteen days after the fact and coincidentally the very same day I told them: "Too late, I will be publishing my bad experience with OCFCU online." Although, instead of simply emailing me an update, they claimed to have snail-mailed me the response to my appeal--nothing was ever received in my mailbox. If you are self-employed or have a complex income, save your credit score and go to a lender that actually understands modern secondary market requirements. UPDATE (May 13, 2026): After escalating this matter to the Executive Board and the NCUA, the Chief Lending Officer Jeff Harper personally intervened to make right on the misrepresentation of underwriting standards. The Credit Union has since facilitated the removal of the hard credit inquiry. While I appreciate the eventual accountability from leadership, I do believe the initial process for self-employed members remains flawed. 3 stars for the resolution, 1 star for the experience.

    Nicole Wisehart

    Nicole Wisehart

    (2 reviews)

    Nicole is absolutely the best! We have used her to purchase and refinance homes several times. We…read morewould never consider using another broker! Nicole is honest and has never encouraged us to refi just "to make a sale" so to speak. In fact she has actually turned us away when refinancing was not in our best interest. We have referred friends to Nicole and the response is always the same ~ she knows her stuff! And she's pleasant and easy to work with also! Nicole truly is one of the best. Yes, I am partial and jaded. Our experiences with Nicole have left us no choice! Thank you Nicole for all you've done and continue to do. Your dedication to your clients is appreciated beyond words...!

    As a realtor, I came to Nicole after our original lender started to ignore our phone calls and he…read moredidnt give us the confidence to believe that we could close on time for our 30 day escrow. After 2 weeks without even ordering an appraisal, no promise on an interest rate, no contact for several days at a time, we decided to cut ties with the original lender and we went to Nicole to save our transaction. Nicole was fantastic and instantly gave us reassurance that all was not lost and we could still close even with half of our escrow period gone. Nicole was very professional and patient with my client and sure enough as promised, we closed on time! Not only was Nicole excellent in doing her job, but she was supportive and understanding of our situation and gave us the confidence we needed to pull through the deal. Now, thanks to Nicole, my client was able to move out of her small apartment and into her new spacious house where her 8 month old baby can crawl around as much as he wants!

    Franklin Advantage - realestatesvcs - Updated May 2026

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