Frankie's 4/6/2022
I have A LOT to say about this establishment! But here's the cliff note version: DO NOT WASTE YOUR TIME OR MONEY AT THIS PLACE, THE STAFF HERE (MOSTLY HIGH SCHOOL KIDS & MANAGER THAT COULD BE LABELED AS NOT QUOTE QUALIFIED FOR MANAGEMENT) ARE HORRIBLE, WHICH MAKES YOUR EXPERIENCE EVEN MORE HORRIBLE!!
1. When we first arrived we went to the "Attractions" desk as we had already looked online and picked which things we wanted to do. By "paying" for the attractions, it gives the impression that you're doing exactly that...however, what actually happens is they put the cost of the attractions on your cars. So for instance, if bumper boats is $7 and you purchase 4, $28 will be put on your card, BUT...you could actually use that money anywhere (i.e., the arcade) because as you visit attractions, your card is swiped and the money is deducted from your card, just as it would be if using it at the arcade.
2. We played miniature golf first. There are THREE different courses with varying levels of difficulty and length. However, as first timers we did not know this & literally just did the first course we came upon, which was course 1 (the longest and easiest). It wasn't until we were done I realized there were other options. When I went inside to ask the girl who rand is up, why we weren't informed about the course, she responded, "I worked here for a whole year before I knew there were three different courses." Huh?? I asked to speak to the manager, who of course said that isn't how things were supposed to go and told us we could play again (We didn't play again because...our visit kept getting worse & we were ready to get the hell out of there!)
3. Next we did the Go Karts, which...for the most part was fun, but there's a few things to note: 1. You have to be 16 in order to drive a two seater, but you only have to meet a height requirement to drive a single seater. That meant that my 15 year old who has a permit, couldn't drive a two seater with me as a passenger, but could drive a single seater by herself. Also, my 13 year old wanted to drive, but didn't want to drive by herself, but...wasn't old enough to drive a two seater go cart, but could have driven alone. Make it make sense! Also....THE BRAKES DON'T WORK ON THESE GO CARTS! There's a break pedal, but it's just for show lol
4. Bumper Boats were next: while doing go karts we saw that no one was at the bumper boats. Once we finished go karts, there were people on the bumper boats, so we got in line, only to be told "it was closing" after the [YT] people were finished. When I asked why, I was told "that's what the manager told us to do." So I go inside to the desk and request a refund. Of course I'm told they don't give refunds and that instead I would have to spend the money on the card elsewhere, at the arcade for instance. That made no sense. They were refusing to let us do bumper boats AND give a refund? I think not. I asked to speak to the manager AGAIN. He then tells the people to open it back up, "just for us." We were all extremely annoyed by then. DONT DO THE BUMPER BOATS!! They move at a speed of NEGATIVE 25 miles an hour!
5. Lastly, we did the VR ride game thing. This was actually fun! However, as with everything else, you're not given any info about anything! I didn't know it was a scoring game. We had to request for someone to even come over to the station so we could play, and they were annoyed they had to do it!
Overall, I'd give this place a -25! It's horrible, but the staff....geesh! This is the absolute worst customer service I have ever received! I don't know how these young people are going to make it in the real world. They are the LEAST helpful and knowledgeable people & they have no interest in helping customers at all! They literally are all standing around doing absolutely nothing! If I were you I'd GO TO DAVE AND BUSTERS!!! Either way, skip this place altogether and just have a nice dinner somewhere instead! read more