Cool rides and bounce houses, but the staff is so rude, especially when dealing with kids. The staff needs to learn how to talk to people. It was a terrible experience with the people tending to the rides. read more

Palmetto Amusements - Amusement Parks Near Me - Lexington, South Carolina

Palmetto Amusements, thanks for ruining our daughter's New Year's Eve! We were at the Famously Hot New Year in downtown Columbia on 12/31/15. We purchased the $10 wrist band for unlimited rides and were told the rides ran till 11:00 pm, plus the FHNY web site advertised the rides would run till 11:00 pm. My daughter wanted to do the bungee bounce, and the line was long, but we waited in line starting at 9:15pm. We waited, and waited, and at no time did any staff from Palmetto Amusements make any announcement or cut off the line. 10:00 pm passed, 10:30 pm passed, still we waited along with everyone else in line. Then at 10:50 pm, the ride operator announced that he would not honor anyone with a wrist band and only those with tickets. Well everyone in line had on a wrist band. Parents and the children waiting to ride were obviously upset. We all tried talking to the operator, but he had an attitude and said no one else will be allowed to ride and they started to tear down the ride. Again, prior to the 11:00 pm posted end time for the rides. One parent called someone she knew who worked for the city and is one of the event coordinators, and I went and got a Columbia Police Officer. Then some woman who I assume represented Palmetto Amusements arrived. After hearing from the parents, the city rep, cop, and rep from Palmetto Amusements all went and talked for quite some time. Now during all this discussion, Palmetto Amusemants could have ended this right there and said "let the kids who waited ride." The time they took listening to all of us then talking it over would have been plenty of time to allow the last few in line to ride. A professional amusement company would have done these things when they saw a long line and realized time was running short: one, they should have cut off the line at a certain time and not allow anyone new to get in line; second, if they wanted to limit those maybe holding a place in line, why not pass out a special ticket to each person in line at the last call time and say that you will need your wrist band and the ticket to get on the ride, and then close the line. But Palmetto Amusements does not seem to be a professional amusement company. While we really wanted our kids to get to ride, at this point we all wanted a refund of our wrist band. The lady from Palmetto Amusements said to me NO REFUNDS. I told her a responsible company would do what is right for the customers, but she again exclaimed No Refunds. So, at this point the Columbia Policeman explained this is a civil matter, but will take all our names and give us a case number for us to pursue a civil action. At this point I sent my wife and daughter off as my 6 year was falling asleep, and I would meet them after I have given the police officer my name. We were then told that the amusement company would give us our money back, but only because the city will then pay them back to keep us all happy and hopefully return next year for FHNY. I waited, then when I went up there to get my refund, the lady from Palmetto Amusemants told me I needed my daughter with the wrist band, even though I was talking to the lady all this time with my daughter there wearing the wrist band. I explained I sent them off to go, and she said to get my refund I would have to call them back. I said forget it and that I will get my money back by sharing this story about this company. So, Palmetto Amusements, learn how to run your ride lines, then do right by the customer, and not wait for a 3rd party to have to reimburse you for your mistakes. If you are having an event, find a better amusement company and DO NOT BOOK PALMETTO AMUSEMENTS. Otherwise you will have disappointed children. read more

Palmetto Amusements - Amusement Parks Near Me - Lexington, South Carolina

The cotton candy machine was a huge hit at our wedding!! Thank you so much Christie and Dom!! Highly recommend for any event big or small!!!