Recently, Dr. Frankel worked me in his busy schedule for a procedure to take care of a painful…read morekidney stone problem I was experiencing. This was the first time for me to see Dr. Frankel and I was most impressed with his professionalism. He is a caring and comforting Doctor and put me at ease when I was nervous and hurting. I felt I was well cared for and I know he did a great job to get me back to good health. I highly recommend Dr. Frankel. His Nurse, Denise, was terrific, as well. Helpful, caring and great personality. I am so grateful for both of them caring for me.

This review is for the receptionists who work here. They are rude and not helpful. Called about…read moregetting a medication change and was given attitude by the girl on the phone the whole time. Telling me I need to make an appointment., why cant I just talk to the doctor directly. She didnt update my phone number like I asked either. Very condescending. I dont like this office in general and I will be looking for a new Urologist for my kidney stones in the future If I need to. I would rather drive all the way out to Puyallup for my kidney stones then come back to this place thats 5 mins from my house. Dont come here. The girls at the front desk will just waste your time. Their attitude is horrible. I thought the care from my Dr. In general wasnt the best.

Extremely disorganized and incompetent. 1) It takes an…read moreaverage of 15 phone calls to get a prescription refilled. 2) l walked out on my last scheduled office vist - after waiting 55 minutes past my scheduled appointment time. According to the staff Dr King left the building without telling anyone he was leaving. His abrupt departure screwed up my vacation plans because the office would not renew my meds without an appointment, an appointment Dr King failed to show up for

Tech was professional and funny. All xrays took 20 minutes. Quick and easy experience…read more Wait for someone to pick up the phone is another story. I'm currently at 30 mins (counting dropped call) of holding. Bring in a call back system

Dr. Lilly is no longer at PacMed. He is marked on Google as permantently closed. Yelp is making me…read morepost at least 85 characters but I don't have anything else to say. I guess I could mention that the PacMed scheduler was snippy.

Dr. Lilly's decades of experience and willingness to answer questions and explain options earn five…read morestars.

I could write a novel about how great Dr. Jane Miller at UW Urology is. She listens to me, she…read morespends the time needed to solve the issues, is compassionate, and I trust her with my health. She's direct, but in a good way that ensures you are getting all the facts you need. She gives options and she lets the patient decide. And the biggest thing for me is that when she doesn't know something, she works to find out. She's not afraid to admit that she doesn't have all the answers, and she's up for a challenge. I have never had a doctor as good as Dr. Miller, and I highly recommend her. As far as the rest of the staff, they are also highly superior to any other doctor's office I have visited. They are caring, attentive, and respectful of the patient's time. UW sets a high standard and the staff is meeting it big time in my opinion.

Best hospital facility system in Washington hands down. Patients travel from all over the US to…read moreseek care from the very qualified and compassionate providers. Highly recommended in all specialities especially for cancer research and urology.

Interesting that after a zoom call they wouldn't let me post a review about this guy. He's got 5…read morestars, I'm not sure how much he deserves them. I was referred to him for some men's health issues. He spent a bunch of time talking about my kidney stones from 9 years ago, then said I needed to be on a perfect diet and exercise regimen for 4 months. He made some odd comments about how overweight people can't possibly healthy and they're just kidding themselves. He also said if I was late to my appointment he wouldn't treat me (this was an early ass zoom call). Literally the worst doctor I'd ever spoken to.

I switched urologists to Dr Evans at Swedish Urology in Seattle. Dr Evans and his staff have been…read moreprofessional, approachable and concerned that all of my needs were met. I have had surgery with Dr Evans. The entire surgical team was outstanding. The post surgical team in the recovery room asked if I was hungery. Having not eaten since the previous afternoon I said yea and they ordered a cheeseburger for me. I could have had something else but that worked fine. The hospital staff were all very carring and attentive. I am grateful to have found Dr Evans and his support team. I would recommend him to anyone who needs a good urologist.

i AGREE WITH OTHERS ON THE FRONT OFFICE: they have horrible phone coverage and are almost…read moreimpossible to get ahold of at any given time. Messages don't get passed on--you have to double up on "MyChart" as well as call! After going through 6 weeks of BCG treatments for the tumors removed from my bladder--the Dr. came in--told me that it appeared my next step to combat cancer return would be BCG treatments! CAN YOU IMAGINE THE LOOK ON THE DRS FACE WHEN I TOLD HIM I JUDT DID THE TREATMENT AND FINISHED IT TWO WEEKS PRIOR! He has no support and thus can't do his job! Keep looking--this clinic is FAILING

Since my first review, there has been a change in lead urologist at this practice as well as change…read moreof location to new, updated digs. John Muenchrath MD has replaced Dr Vanasupa. I've seen him 3 or 4 times now and am very comfortable with him and his monitoring for my post prostate cancer urology issues. He's a good listener and does not rush me in and out of the office. I like that. His staff is first rate and good to deal with. The new office gives them a much better working environment and seems easier to get to than the old (better parking) New address (Sept 2019) Address: 404 Yauger Way SW Suite 100, Olympia, WA 98502 Phone: (360) 956-2565

This is horrible place to receive care as someone who's disabled.The receptionist, managers and…read moredoctors are very rude, careless and unprofessional. I have been a patient with this clinic since Feb 2021 and it been hectic since I started. I have issues with UTI, Catheters, Meds not addressed in a timely manner. The clinic is quick to send bills to you but very slow in responding to calls, messages and scheduling appointments. I am so glad I left this horrible place as they don't deserve any of my hard earned money. I work so hard to be able to pay for good insurance and expect to receive good service with professional care - there is no positivity visiting this place .. the staff is envy and rude

The office staff at this clinic are completely incompetent and unable to schedule an essential…read morepost-op appointment. The lady I spoke to is Cheryl. If you get her on the phone, don't even bother. Just know you will be put on hold for several minutes. Every time we call their clinic to schedule an appointment, it is like pulling teeth. They are rude and place us on hold for several minutes because they cannot answer a basic question. I'm thinking maybe provide better training for your staff before having them use your phone lines? They could not schedule my father's post-op appointment that his doctor recommended. We were told we had to wait for the clinic to call us and MAYBE "squeeze" him in the schedule. There is no compassion or sense of urgency from them. Do not trust them!

Had kidney stones removed by Zadina, X-rays every 2 weeks after procedure, the office does not use…read moreepic, and expects patients to do there job for them. Getting X-ray results to the.office is a pain. I received day after X-rays to my medical app. This cost me $100 every time I got an X-ray x 8-10 times. Paid the bill from Zadina. 6 months after passing stones I have an appointment. I had a family emergency and was seriously strapped for money until payday. I asked to pay my copay on payday and they refused me service. I was dumbfounded at this and will not be returning to this office ever! I am going to check with my insurance to see if they were billed for this non appointment that they cancelled! Ridiculous this happened over a copay, I was in a either feed my family or pay the copay situation. What an ass!

Oh my goodness....had another bout of Kidney Stones. Used to see a different Urologist, but he is…read moreretiring and they couldn't see me for several months (go figure!!!) Receptionist was very nice and making an appoint was simple. I arrived for my appointment on time, and in lots of pain. Dr. Zadina shortly came into the room and went through the standard questions and asked other questions. He was very detailed. Diagnosed the type of Kidney Stones I had and gave me some prescriptions to take care of them and some of the side effects. Had two follow up appointments and I am now Kidney Stone free. I really like the fact that when you leave, the receptionist gives you a complete printout of your visit and any action items, so you don't have to try to remember what to do next or what was said. No problems recommending the doctor...he knows what he is doing!

Dr Cooper is great. Doesn't seem to have the same issue with other people regarding staff - maybe…read morethere's been a change.

I had a kidney stone removed by Dr. Cooper. I appreciated that he was strict with prescribing…read moreopiate medication because it has a history of being abused. He also did a good job with the surgery, no complications. Only gave 4 stars because the number on Apple Maps wasn't working for a long time. I used the phone number on their website. While I was in the office or speaking over the phone, the receptionist and staff were friendly and professional.