We went to Frank Webb Home in Needham having previously shopped there for other reno products. We had the pleasure of working with sales person Elizabeth Dankaro. Elizabeth managed that fine balance of being available to answer questions while allowing us space to explore the store alone, not feeling like we are being followed around. We were so happy with our shopping experience that we purchased everything we needed, deciding to not go to other stores first. The Needham store sales people are exceptional, especially Elizabeth Dankaro. Thank you for a great experience! read more

I had an excellent experience with Frank Webb Home Needham from the first mment of walking in to the last moment after working with the helpful and competent staff, espcially Elizabeth D. who was extremely patient with all my questions. All the staff were friendly and helpful and the displays were beautiful. Just one detail though to be more sustainable: I wish they had a water cooler instead of using plastic bottles to give to their customers! Very much appreciate the offer of water upn arrivel, had my water bottle and would love to see companies not promoting one time use plastics! Otherwise, great experience! Like Share read more

I had a great experience working with Ellie at Frank Webb for a bathroom remodel. We needed a lot of help since we had a tiny space and did not have a lot of input from our contractor, and Ellie was very receptive to our needs and showed us many options that would work with the space. She was also very receptive and quick to respond over email. Overall great experience! read more

I have had a great experience at the NEEDHAM Frank Webb location. I recently purchased 2 different high quality toilets for our house. Ellie provided great service and was very responsive when it came to prices and choices. The showroom is amazing with many alternatives. I will definitely return when we fully update our baths and kitchen. read more

We have had a wonderful experience at Frank Webb. Working with Ellie for our bathroom remodel has been an absolute pleasure. In particular, she has been very responsive at every turn whether it was helping us pick out fixtures, making time for another visit to the showroom, quick replies to my emails, or keeping us updated on orders. She helped make a daunting task not daunting at all. I highly recommend Frank Webb and in particular, Ellie. read more

The salesperson who I worked with who is no longer employed there totally messed up my orders and as a result my projects completion is delayed for 3 weeks. I have been very disappointed with the lack of an appropriate response from the manager. This is a master bath that needed to be completed on time. My contractor has had to move onto other jobs due to totally unnecessary delays. I am very disappointed. I sensed the salesperson was incompetent and I should have gone elsewhere or requested a more experienced consultant. I gave her the benefit of the doubt and that was a mistake. Since I wrote my review I did hear from the manager and she was very responsive to my concerns. She is contacting the manufacturer in an effort to expedite the installation set up for my mirrored cabinet and will provide some fair compensation for the delay. I feel she responded appropriately and every effort is being made to move this project to completion. I appreciated her call and as a result I feel listened to. I did buy everything there and I am very pleased with the quality of everything I purchased. I appreciate timely service recovery!! In the end I will have a beautiful master bath. read more

I called ahead of making the 20 mile trip to this location to take a look at two kitchen faucets that I was told over the phone that they indeed had and even better had on display. I gave the sales rep the exact brand, line and model number for each faucet. I even mentioned the more unusual design of both of the faucets featuring lower profiles and higher than average water flow. She looked them up on her computer and then asked me to hold so she could check that they were indeed there on the show room floor. I took time out of my work day on the following day to drive there. They didn't have either one!! The sales person with whom I had spoken to on the phone and then saw in the store said she had put in the model number but a different model populated the screen. I on the other hand have not had that problem when I have searched on line using the exact brand, line and model number. I think this salesperson is so ill trained that she didn't even realize that within a specific line there are multiple designs and that you actually have to look for the specific model number. From my research, they are higher priced than other places on these two faucets but I thought the sales people would be better trained and more knowledgeable about the products they sell. WRONG! My suggestion is to find another place to shop. I am! read more

Before visiting, my husband and I carefully read the website to ensure this location was open for walk in viewing of the showroom. The language on the website is as follows: "COVID-19 Update: All Massachusetts showrooms are open for in-person one-on-one consultations. We recommend making an appointment before your visit, but walk-ins are still welcome." When arriving however, we were told that walk ins were NOT taking place. To have driven 45 minutes and arranging our day around this visit to then find out that walk-ins were not taking place is ridiculous. One of their associates did try to accommodate our visit which was appreciated by giving us a panera gift card however, it only shows that this has happened before and yet the message on the website still communicates incorrect information. Update your website ASAP. read more

Please do not waste your time and money at this place. My wife and I wandered around their showroom for a while two days ago and NO ONE asked if I needed help or even looked at me. My wife finally told to one lady but she did not move from behind her desk stand up and also did not offer any further help. So all I can say is...I'm not sure who their clientele is or how they are able to stay in business, but I won't spend my money or time at this place. We tried to talk to other service rep ladies but we were also not greeted or helped until we flagged down someone to ask questions and even then we were treated as if we were disturbing them. Based on their price range, I assume that they would provide very good services. Unfortunately, very poor customer services. We would not come back to this place. read more

This place gave me heartburn and they don't even serve food. They have nice things here and some of them are even reasonably priced , but the whole sales setup there is maddening. You ask the price of an item and the salesperson disappears for 15 minutes to look it up on the computer. If you don't like the price and you ask about another line...same deal. Gone for 15 minutes. Over and over again. No consistency of pricing either. You can be quoted one price by one salesperson and on another day it's a whole different price. And way too much attitude all around. Very cranky and moody salespeople. They do have some nice things but overall it was not a pleasant experience. I would say go to Splash or Daddario. read more

They have a really lovely showroom and the staff is very helpful. This can be a tough parking lot, but there is dedicated parking for the showroom. I am an interior designer and my sales person is Kim Lyons. She consistently goes out of her way to help out and is very responsive. But I have talked with many of the sales people and they are all pleasant and helpful. I highly recommend using them for any plumbing fixtures you need in your home. read more

We had our house renovated and we purchased almost everything (shower, faucet sets, bath tubs, mirrors, toilets, vanity etc etc) for 4 bathrooms. We ordered through here even if we knew there was a big price premium because we were getting their expertise and just a simpler process. We were wrong. Initial order process was fine, and their showroom is nice, but once the order is in there were so many issues, delays, and lack of communication. There were wrong quantities getting delivered, wrong prices given on multiple items, vanity coming in with a wrong countertop, broken mirrors, and missing items. It was one error after another. What made it worse was that our "designer" had such an attitude, no apologizes, no sense of urgency fixing any of the mistakes she made, and would not answer emails even with the huge delays. We demanded her to connect with the store manager and she refused to do so as well so we ended up having to call the store manager ourselves and we had the store manager handle everything at the end. Store manager was helpful it shouldn't have come down to this. There was really no point in paying all the premium cost since we got 0 expertise (actually it was like paying extra for all the mistakes, delays, and the attitude). Heads up for any of you reading this review. I would take the business somewhere else. Hopefully other nice stores like Splash will have more responsible and responsive designers. read more

ZERO stars. I cannot even put into words of how bad of an experience I had here with this business. I wish I had read some of the reviews before visiting. After months of putting ideas together and finally getting out to start working on my home project, my excitement was put to rest the moment I got to the door here. I was greeted abruptly at the door with " Do you have an appointment" No hi, no welcome, not even a smile. I did not have an appointment and it does not state you need one. The tone of the woman was extremely rude and very unapproachable and made me feel as though I was bothering her. She let me in as there was no other customers in the store ( I wish I ran ) and I worked with a blonde woman who was very sweet. I wish I could recall her name. This woman was turning my experience around until I hear the original woman, again rudely, screaming for someone else in the showroom. So unprofessional and such an awkward moment. How this lady is able to speak to people in this way and how she has a job working with the public is beyond me, then I find out she is the store manager. Needless to say I feel bad for their customers as well as staff and I will not be back. Thankfully there are plenty of options to go for bathroom appliances in my area, save yourself the time unless you want to be verbally assaulted. To the corporate office, you should work on your interviewing process, if people cannot have basic human decency stick them behind a computer not in the face of people. read more

I would give 0 star if I could. Rude, uninformative staffs, i don't understand why they made appointments with themselves in the first place if they do not want to work with customers. Never coming back ! read more

I was so impressed by the service and attention I received today. I needed plans and ideas and had full attentions and left with my questions answered. The man that helped me was so professional and very polite. I will always shop there from now on. They have beautiful high quality products. Deborah Ratcliffe read more

My contractor connected us with Janice at Frank Webb, and I highly recommend her! Not only was she great with helping me find what I was looking for, she prioritized finding the best price point every step of the way, was so understanding when I changed my mind at the last minute (twice!), and called to follow up when it turned out the light fixture I had selected was too large for the space. Then she even emailed me with another option that ended up being perfect. In general their showroom is excellent because you can see so many options, but Janice was really the key to a great experience! read more

I first met the sales associate, Emily Blacker, a year ago when my mother and I casually wandered in to explore. I'm glad I trusted my gut and made the trek back to Needham (from the North Shore) to continue working with Emily once the ball got rolling on our renovation last month. Not only was Emily conscious of my budget yet desire for high-quality products, but she read me well and helped me select what I think will be great pieces. Furthermore, we were supposed to have our purchases (bathtub, toilet, fixtures, etc) delivered next week, but circumstances changed and we had to fire our contractor several days before delivery. Emily not only sent me a list of contractors to consider but helped ease the burden on us and our small house by offering to store our purchase at the warehouse for a bit longer. Would recommend Emily to a friend or family member. read more

I don't usually write reviews but I felt I needed too this time. I have never had an experience with a sales associate like I did with Emily. She was the most fun,informative, honest sales person I have come across. We were in the market to replace 2 toilets. One of ours had a 14 inch rough in. This left us without many choices anywhere we went. She was patient and kind and guided us through this process and explained about these particular toilets. Now its hard to make toilet shopping fun but she succeeded. We will be back for sure to buy our vanity and faucet. I highly suggest you go there and ask for Emily. read more

Avoid, avoid, and then avoid some more. One of the worst experiences I've ever had with a home reno. The only reason I didn't give 1 star is because they were reasonable about making up for their mistakes. They have a nice showroom but there is a serious disconnect between the ordering stage and delivery stage. Multiple items came through either incorrect or damaged and reships came in again either incorrect or damaged. Do yourself a favor and go somewhere else. read more

Extremely poor customer service experience. We were given false details regarding pricing and lead time of our order for shipment. Felt like the representative we worked with really didn't care whether or not we received our order a) correctly or b) in a reasonable time frame. Currently waiting for sink to arrive more than 3 weeks from order date (told 7-10 days originally) and still no idea of delivery window. Problem seems to be due also to FW Webb organization as a whole. The showroom is enticing but don't be fooled into patronizing the bath center when there are far better options out there. read more

I worked with Emily at the Needham showroom. She was wonderful..very helpful, very knowledgable, available , and friendly. I could not have asked for a better experience. I looked around a lot and felt that this showroom offered many different choices in different price ranges. All around, a great experience!! read more

This place is amazing and the service is even better! I worked with Dianne and she is an expert! She is very aware of every product and style that is out there. She listens to your ideas, guides you through the process of sorting through the choices and finding the best results- a room that you are excited about every time you go into it! They sell beautiful high-quality items for reasonable prices. They make the process so much easier and enjoyable! read more

Better late than never! After less than satisfactory service and negative experiences at Republic and Ferguson, I kicked myself for not thinking of Frank Webb Home sooner. Only minutes away and next to Panera Bread as a bonus. They have a wonderfully organized showroom displaying all the brands you'd likely consider. It's not a store with products mixed and matched all over the place, with no one available or willing to help you out. We've had a wonderful experience working with Megan on our project renovating two bathrooms. She is patient, knowledgeable, easy going (did I say patient) and full of ideas and alternative suggestions when needed. She has been responsive to emails and phone calls and welcoming on each of our visits (not the case with the other 2 vendors). Can't say enough good things about this store and Megan. If you are a homeowner, this is the place to go! read more

So happy with my service, I love being able to go into a store and browse and not be badgered by sales people. When it came time and I had questions, my sales person spent a lot of time with me. The show room is great, and she was able to get me a great deal on some items that were discontinued too. My sales woman was extremely knowledgeable in all the products I asked about for our full renovation of two bathrooms. The cost is a bit higher than home depot, but I knew this going into the showroom. The products I purchased were better than what Home Depot has at their warehouse. The last item to be shipped to our house was the toilet, and the tank lid had a hairline crack at the top, I called FW, they immediately put in an order to replace, no charge. I highly recommend stopping by if you are thinking of remodeling your bathroom. read more

I was looking for a new kitchen faucet but when I was talking to the employee all I could hear was Toby Keith belting out the song of his people from the speakers. I could barely hear the employee over the southern twang blasting in the showroom. Please reconsider the music and volume levels in your store as it is supposed to be a nice showroom, not a honky tonk. read more

This is a fabulous place to either equip a new bathroom or revive an old one. The range of fixtures, quality and price points is unbeatable and you can even try out shower heads for water velocity (hand and overhead) in an oversized tile bath. The standard of service is extraordinarily high. We were helped by Kim, Megan and Carolyn in person, on the phone and by email - nothing was a problem they couldn't deal with. We also spent some time at the other bath supply shop down the road where no one seemed able to follow through on anything so finding Webb Bath Center was a breakthrough for us. Our contractor thanks you as much as we do read more

Had gone to another showroom in Norwood. Got no help. Was told to go home and have a plumber come out and measure. At the time we were only looking for ideas, not ready to buy. Later went to Frank Webb. Dianne was extremely helpful. Between two days she spent about two hours with us. Delivery on time. One piece was defective. Company immediately replace part so work could be finished that day. If we had bought a a big box store it would have been a hassle. read more

To start, this place was fantastic to work with. It was recommended on their website to email and make an appointment. I did so a day before I wanted to go there. It was easy to set up through email, and their reply back was quick. They were very flexible as I had changed the appointment time once or twice. My appointment was with EMILY BLACKER, who is one of the showroom's BEST consultant. I had in mind a sink and faucet style already. Emily was knowledgeable with the different products that they carried. She stayed within my vision, but gave me plenty of options to chose from. She found the sink (not a common size sink) that was well below some of the other sink's cost that I had found online The other comments below about Emily are all true. She made my wife and I feel like we knew her for many years, and that we were just out shopping with a friend. BEST PART OF OUR EXPERIENCE BESIDES EVERYTHING :-) The ship time was within 2 weeks, which was fine until I spoke with my contractor. We were having the countertops cut and they need the sink before they can do so. I called up and expediated the shipping (a little extra but well worth it). There was a little issue with the ship date so I spoke with Emily and she waved her magic wand and did the unthinkable. I won't say what she did, as the expectation to put on her would not be fair, but it was AMAZING. If you shop there after reading this post and you get to work with Emily, ask her about it. She might just share the rest of the story with you. Emily, you rock!!! Thank you very, very much. The sink looks awesome as it was installed last week. You made our time shopping there one of the best shopping experiences at any store. You went above and beyond. We will be back once we remodel our bathroom. read more

We renovated our home and were referred to Frank Webb, and it was a great choice. We were lucky enough to have Megan as our sales rep. She knows every product line and suggested alternatives when needed. Multiple emails and visits and phone calls later, she retained a sense of humor and fantastic customer service. She treated our project as special and if it was the largest one in the world. Customers for life! read more

Went in last Wednesday and received terrible service. Nobody greeted me after an 15 minutes of being there. Place was outdated with product as well. Won't be back. read more

We've ordered items quite a few times. Very good quality things you can buy and see in person. But communication is really not that great. We have contacted numerous times to ask about order status and 3-4 different reps said they will call us back with update and never contact us back. We have to go ourselves and pick up whatever came first. Asked again status on missing items, they said they'll contact us and again disappears. We have requested quote on various toilets but still haven't heard from rep who promised to send us quote. Very good quality products with very spotty customer service. read more

My husband and I recently visited the Needham showroom with a vague idea of how we wanted to remodel our bathroom. We were helped by Kim and Barbara. They were both extremely helpful and full of great ideas. They showed us lots of products we had never seen before which will solve many of the problems of our small (only) bathroom. They were not pushy at all and showed us many different options. They are both very knowledgable about their products and were extremely patient with us (we were there for several hours), answering our many questions. We now know exactly what we want for our bath remodel and will be using FW Webb for all of our plumbing fixtures. We highly recommend this business! read more

I gutted and expanded my bathroom. I added a steam shower with lights and speakers and an Acryline air tub. Everyone who worked on my bathroom has asked for pictures because it looks beautiful. The salesperson who helped me from start to finish was Gina. She was so helpful in every way. Some things went wrong with my plumbers breaking small parts and Gina was able to replace the parts no problem. She is so knowledgeable, professional and helpful in every way. My impression of Frank Webb is they are all very helpful because whenever I needed something everyone at the Needham store went out of their way to help. This is a great store with beautiful products and exceptional customer service. The showroom is beautiful too. read more

My husband and I are building on the Cape and renting in Melrose in the meantime. Doug has been the most helpful person to us in the process. He educated us about appliances and forwarded every and any quote we needed. When an issue came back on the liner of the range hood vent we bought special order, he credited us in full even though it was our contractor's error in what they told us to buy. Doug is a gem and I would highly recommend his expertise to anyone make a large number of decisions at one time!! read more

Spoke with Jason on Monday before closing to buy a specific vanity. Came in on Tuesday morning with my 2 little kids to buy it and it had been sold. Basically told me oh well and to call a different Frank E Web. read more