Is Acworth Dental's Daniel Lee selling Crowns?? If you would not go back, how could you recommend…read moreor give a higher rating than one star. After reading Acworth Dental's lowest google review from 4 years ago by Caitlin Conn, it was like Deja vu. My wife and I moved to the Governors Towne Club in Feb 2023 and after settling into the community we eventually began to select businesses and various medical and dental practices to serve our family needs. We landed on Acworth Dental and Dr. Daniel Lee for routine cleanings. My wife is fortunate enough to have little or no issues with her teeth. On the other hand, I have had a few fillings, a root canal and a few crowns along the way. I have been lucky enough to have had excellent dentists who have provided what I have considered only necessary and quality dental work. After reading the biology professor's, review of Acworth Dental I felt a very uncomfortable feeling come over me. I had the same experience of Dr. Lee putting a "watch" on a tooth. The next thing I know he recommends drilling out an old filling and crowning the tooth. The drilling went on for hours. And I left with a temporary that lasted for a day. I returned and they reinstalled the temporary. If I had researched Dr. Lee's reviews (Caitlin Conn's) I would have gotten a second opinion prior to allowing Dr Lee to crown my tooth. Dr. Lee took x-rays and pictures of my tooth to give me confidence that the crown was necessary. I am the type of person who confides in a healthcare provider until I feel I have a reason not to. Dr. Lee stated prior to starting the procedure that I had a "Hairline crack" in the identified tooth he had been "watching". He never mentioned or recommended having a 3-D CT Scan of the tooth to confirm the severity of the crack in my tooth. Since I obviously have no dental training, I had no idea that there was another type of X-ray available that Dr Lee had not and could not provide because he did not possess the proper equipment until after the procedure of drilling out my tooth and installing a ~$1,500.00 crown. After returning home from Acworth Dental and the numbing wearing off, I immediately felt sensitivity to cold water. Hoping it would eventually improve, I waited a couple of days before calling back for advice. Dr. Lee had his assistant recommend I go to an Endodontist outside of his practice for. 3-D Scan to determine if the tooth was cracked all the way through. I was horrified to say the least to find that he had drilled away a significant part of a tooth as well as left a sharp edge on an adjacent tooth with a gold crown without first confirming the full condition of the tooth. I was also told that the 3-D scan would reveal to the Endodontist whether or not the tooth was cracked beyond repair and identify if it would require a Root Canal or Extraction. I called the Endodontist to inquire about the cost and to make an appointment. They quoted over $300.00. I decided that before spending an additional $300+ on my newly crowned tooth, that I would speak with Dr. Lee at Acworth Dental to confirm that he would refund or apply the $1,500.00 I had just spent with him a week or two before, to the remedy cost of a Root Canal or Extraction and Implant if was so deemed necessary by the Endodontist. Each remedy procedure would be in great excess of the $1,500.00 I had already spent. When I sat down with Dr.Lee yesterday to discuss his decision not to conduct a 3-D Scan of my cracked tooth prior to the Crowning procedure he said he didn't normally do that. "Not the right answer" by my standards. I asked why he recommended it after the fact, and then he reversed his recommendation and stated he didn't think it was necessary and I would be wasting $300.00. I asked him if I had the 3-D CT Scan, and it was determined that the tooth required one of the aforementioned procedures to remedy the situation, would he refund or apply the $1,500 already paid. I believe he gambled with my tooth and pocket book to ensure I bought a crown. He stated he would NOT refund and he had to pay "his girls", lab, supplies etc. the most he would agree to do wold be a $300 Extraction if necessary in less than one year. That's only 20% of what I have already spent. It is my understanding that this practice does crowns "all day long every day"!

Dr. Daniel Lee and his staff is truly a blessing! They have worked with me the past years and I…read morealways feel like family! Taking care of my teeth, I trust fully with this dentist! There are no words to really fully express my appreciation for their patience with me, any fears that I had for a dentist are totally gone! Thank you Dr. Lee, and staff for my new journey of having teeth! I am so glad you guys are part of my family! Love you guys! Kathy

Got the. new tooth today. Again, Dr.Boyd Wilson and Savannah were the dynamic duo. He was…read moremeticulous in making sure the color matched and the fit was perfect. Savannah anticipated his needs and all went well. Fit was a little tight but an hour later it feels like it has always been there . Kudos and thanks for a job well done.

Very nice facility, they are on time and clean! The staff was very friendly and treated me with…read morecare !

I have been a patient here since 2021 and can confirm that I am very pleased with the whole office…read moreand staff. Dr Francis is kind, caring and takes time to recommend the right care for you. The hygienist is awesome. The front staff is respectful and professional. I took the advise to get Orthodontic work done with Dr Conti who works out of this office too and I can tell you that it's been a great experience so far. All my life, since childhood I have had to sit on the dentist chairs so have experienced so many of them from Illinois to Georgia. I can certify that this is a perfect team for you. My family has had similar nice experience and we are staying here for the long run. I strongly recommend.

The lack of professionalism this office has, is truly unacceptable. Although appointments are made…read moreanywhere from 2-6 weeks ahead of time, there is a good chance you won't be seen at the scheduled time or even the scheduled date. The front office staff lacks accountability, when they continuously make scheduling errors. The Front Office Staff is too engaged in long-winded, inappropriate conversations and soliciting dating services, than tending to the patients. I've been going to this office for years and sadly this is not the first time this has happened. If you are interested in long wait times, poor communication, scheduling errors, a staff that lacks accountability, and unapologetic, this is the place to go.

Dr Jacobs and staff are amazing. I've been seen for teeth removal and dentures. From start to…read morenow, each move has been explained and they are the utmost professionals. I highly recommend Dogwood Dental!

Tricia and Susie greeted me at the front counter. The setting of the office is warm, with some…read morenatural light through the front. Jessica did a thorough cleaning on my teeth, and communicated well. Dr. Jacobs was very professional, and explained my treatment plan in detail.

Great dentist Knowledgeable…read moreFriendly Explained everything Very concerned Modern equipment

Dr. Mitchell is an excellent dentist, but unfortunately the same cannot be said for the front…read moreoffice and billing staff at his new office. I really wanted to overlook those issues and continue bringing my family here, but when there are problems almost every time we visit, it becomes too stressful. If you're a new patient, my advice is to verify that the office has confirmed they are in-network with your insurance BEFORE your appointment--even if your insurance company lists them as in-network. The office says they verify insurance the day before your visit and will contact you if they don't accept it. Naturally, you assume everything is fine if you never hear from them and no one mentions anything at check-in. However, in our experience, they sometimes verify your insurance while you're already there, only to tell you at checkout that they don't accept your insurance and that you're responsible for the full balance. In all fairness for this instance, the balance was finally written off after I complained about it. The same applies if you're having anything beyond a routine cleaning. Make sure they've verified whether the procedure is covered by your insurance BEFORE treatment begins. I repeatedly expressed my concerns and was always reassured that things would improve, but issues continued to happen. The office considers it a courtesy if they don't collect payment at checkout and offer various payment options to make your payment. I don't see that as accommodating when the situation could have been avoided with proper insurance verification beforehand. In one instance when my husband was given the "courtesy" to not pay at checkout, the moment he left his appointment, I received a text with photos of his invoice, the balance due, and a payment link. I was also told that because the insurance policy is in my name, I am responsible for his bill and I will be sent to collections if the bill is not paid, which I found frustrating. I understand mistakes happen, and I know times are difficult for many families. That's exactly why clear communication and accurate insurance verification are so important. Unfortunately, I was told I am the only one having these issues with the office, even though they kept occurring. It's disappointing because Dr. Mitchell is a great dentist. Sadly, the ongoing problems with the front office and billing have outweighed the quality of the dental care for my family. I'll be relieved once this final bill is paid and we can move on.

BEWARE! Before my…read moreappointment, I specifically called and asked if this dental office accepted my insurance and was told they did. They accepted my insurance, told me what my portion was, and I paid it. Later, I received an additional bill for $241 and was told they were actually OUT OF NETWORK. I called TWICE asking for someone to call me back about this and never received a call. I had been with my previous dentist for over 25 years. I only left because they were HONEST with me and told me they were out of network with my insurance. Had this office been equally upfront, I would not have gone there. Even more concerning, I later learned my husband had essentially the SAME experience with this office last year. When the same thing happens to two people in the same family, after specifically asking about insurance, it certainly has the appearance of a con job to me. My advice: Get confirmation IN WRITING that they are IN-NETWORK and what your total cost will be before having any work done. Based on our family's experiences, I would not return!

Very good people that are there to help you out. Very professional and helpful !!!!!read more

Dr. Smith and his staff were stellar. Personable, friendly, and really seemed to know above and…read morebeyond what was going on with my daughter's teeth. He took extra care of the details and making sure he was thorough in his care. We will definitely be back and I will recommend him to all our family and friends.

Dr. Smith was super nice and very knowledgeable about any questions I had regarding my teeth/gums!…read moreThe front office staff/assistants were very hospitable as well! Highly recommend! Will definitely be returning regularly! P.S. their flower bed at the entrance is off the chain!

Outstanding Performance. Great dentists and technicians. Always friendly. Have been a patient since…read more2009.

I have been going to Dr Parbhoo for a few years now and could never see myself going anywhere else…read more They have made myself and my family feel so comfortable and they actually care. Best around.