This facility has not closed and it is a lovely assisted living environment. They understand the…read moreneeds of our elderly friends and family members and work with them to help them fit in.

I am extremely concerned about the quality of care at Portola Gardens. A friend is a long term…read moreresident and has had caregivers disregard her clearly stated physical limitations which resulted in physical injury. The caregivers do not seem to have any supervision or accountability and routinely fail to follow basic safety protocols and routinely disrespect VULNERABLE residents. While a few staff seem compassionate and want to provide care, the overall atmosphere feels inconsistent and dismissive of legitimate concerns. Families should look very closely at how care plans are followed, how staff respond to resident limitations, and how complaints are actually handled. Proceed with caution at this facility.

Our experience at AlmaVia of San Francisco has been overwhelmingly positive. As care managers,…read morewe're often in and out of many senior living communities across the Bay Area, and AlmaVia consistently stands out for its mission-driven approach and genuine commitment to resident well-being. The building maintains solid staffing ratios, and it shows. Residents receive attentive, compassionate care, and the team always takes the time to greet you with warmth and professionalism. During my last visit there the Sales Counselor, Kara, took the time to step outside and talk with one of the residents about a problem he was having, and she showed such a lovely compassion and way of following up on the issue. There's a noticeable culture of kindness and respect here, not just toward visitors and families, but most importantly, toward the residents. It's clear that the staff are well-trained, engaged, and truly care about the people they support. In a region where finding quality care at an affordable rate can be a real challenge, AlmaVia offers a meaningful balance. It's a great option for families looking for person-centered memory care in a supportive, mission-aligned environment.

Extremely expensive and looks like the seniors are being taken advantage of for AlmaVia's money…read more And there's a strong sense of discrimination too. Because white retired people own more money. Too bad when they have to experience this when they're almost passing away.

I decided to check out Lucille's List because suddenly caring for someone in need can be so…read morestressful, time consuming and expensive. It was for our family. We experienced it out of state and I now have an appreciation for this life circumstance and I am grateful this resource is available here in the Bay Area. Lucille's List is needed everywhere. Lucille's List is truly an amazing resource to easily and quickly connect you with living/care solutions. Just by using in the website, I got an instant education and vocabulary to help find housing and the site usage is free. Whether you are looking for a place for yourself and your spouse as you plan for your own future, or whether you feel a sense of urgency and immediacy and stress looking for a place for an older loved one, or a loved one with care needs you can't provide on your own, check out Lucille's List. What a blessing it really is. Lucille's can connect you to the right place, based on your needs and wants. It was easy to navigate around the website and to find useful information about not only the process of locating housing and care, but also it provided easy access to the actual housing places themselves and their amenities and neighborhood and level of care provided and type of residents that live there, on and on. Do you need a place that allows pets? Smoking? Alzheimers/Dementia? Nonambulatory? Just check the box that applies. You plug in your monthly budget and what's important and a list of matches pop up. What it you don't really know what's important, or you don't know what the difference is between certain levels of care - because you've never done this before? There's a "Help Me Choose" field to click on where easy to understand, short bullet points about six different types of care/independence is provided. With that you can more usefully continue your search. You can search with interests and background of other residents in mind too. And with links to places to live you can easily see what amenities are available at the residence like facility transportation, on site hair salon, proximity to things in the neighborhood like restaurants, bus stops, movie theaters, library, hospital etc., then you can click back to Lucille's List and continue to search. Lucille's List is such a great resource.

From the owner: Lucille's List is a new website for finding senior housing. Lucille's List includes all…read moreIndependent/Assisted, 55+ Active Adult, Continuing Care Retirement Communities, Senior Mobile Home Parks, Skilled Nursing Facilities and Low-Income Communities for seniors looking for a new place to live in three of the most vibrant counties of the San Francisco Bay Area - San Mateo, San Francisco and Marin.

Angels. These people are angels. If you read through the…read moreother reviews, I could not agree more. It's all been said, so I'll keep it short. I literally was at the end of my rope. I couldn't pick up my Mom when she suddenly couldn't walk anymore. She was on Kaiser Hospice with terminal bone cancer (wow, also incredible people!) and they recommended Roxana. Victor was wonderful on the phone. Sensing I couldn't make another night, he managed to have a nurse at the house by 9:00 p.m. "Angel" Nurse Blanca and Roxana walked in that night and jumped into action, literally. Firing off instructions between the two, they immediately cleaned my Mom and got her comfortably into bed, fixed the room, etc. On a later day, I went to the store when they were putting in a catheter because they knew I didn't need to hear it. They know so much about taking care of the caregiver! When I got back, the entire living room was organized, clean, medicine logs, every single medicine organized. I couldn't believe how wonderful they were. Blanca literally never left my Mom's side. She called her "Princess" and stood for hours fanning Mom with a calendar b/c she was hot. She had to sleep over b/c she lived far away; she's a wonderful person. We didn't speak the same language (my fault) but it didn't matter at all. Universal sign language worked just fine. There's apps that translate the spoken word. They also worked with Kaiser Hospice which helped immensely. They were knowledgeable about Mom's meds and condition. Roxana was also amazing; dropping by. Explaining everything to me. Taking time to talk to me often. Just overseeing everything. This 'short' review isn't so short. I have a million other things I could describe about Nurse Blanca's amazing help but I'll stop. Unfortunately, it was only for five days. Mom passed and Blanca made sure we had our time alone with no one in the room. Just what is needed but you don't know these things at the time. Their experience is worth every penny. I don't know what I would've done without them. Angels.

Cynthia was warm, dedicated and professional. She went above and beyond in caring for our loved one…read morein Hospice.

I love the staff at Pacifica Mission Villa. They are so kind and patient, and appear to be quite…read morededicated to their respective jobs. However: The ED when I signed up assured me that she could keep monthly rent including cost of care below $6000 for a couple years. Of course I couldn't get that in writing yet I was so proud of myself for juggling and liquidating assets to come up $72k/yr, but management changed even though I never received notice. Sadly, I have to place my mom elsewhere as the monthly rent, including cost of care, went from $5800 to $6125 in March to $7650 in April. That's $91+k per year. And I'm supposed to be able to come up with a 24% increase in a snap. And because I still have a small balance because I haven't found the extra $ yet, the company is charging me several $250 late fees each month ‍. I've paid the necessary late fees ($250) when I was truly late with rent. The company refused to restore use of the online rent payment company 'Rent Cafe' that had been available in the beginning of my mom's stay, but after about six months, I'm happy to share that they've finally started using it again. I just signed the newest lease of $6150 backdated to March 1, which I've paid but I haven't been able to cough up the extra $1500/month. Not sure how they can charge it because my latest less is for $6150. There's a new ED but she has yet to reach out to me except to send me a letter threatening my outstanding balance be sent to collections even though I'm making payments every single mont. Feels like bait and switch to me. The president of the family owned business(es)/ventures, Deepak Israni, has no health care credentials and is ''responsible for acquisitions, disposition, development, financing and asset management for all property types for Pacifica Companies." (bio on PacificaCompanie.com). There've been several judgements against the company in the last year, and Pacifica is declaring bankruptcy for one of their holdings. Guess this is why they're screwing us...I'm sure management salary has increased though. I am truly sad that I cant afford to keep my mom there as I love the staff. #corporategreed #noprofitforhealthcare #dementiasucks #singlepayernotmilitary

All the events are always entertaining. Love the live performances. You're doing a great job!read more

Helping Hands has wonderful caregivers. the two that take care of my father in law are fantastic…read more Rino and Irine do light housework, exercise my father in law, cook all his meals and even bring treats and share food for him to eat.

From the owner: Step into a world of unparalleled care and heartfelt support at Helping Hands Senior Services, your…read morepremier caregiver/home care service provider. Here, we redefine caregiving with a blend of professionalism and genuine compassion that sets us apart. We have a dedicated and trained caregivers who go beyond tasks, caregiving, personal care, driving, cooking, light cleaning, creating memories of joy and companionship for your loved ones. At Helping Hands Senior Services, we don't just offer assistance; we build relationships rooted in trust and kindness. We have different packages, frequency sessions, and pricing for every need and budget whether it'll be companionship, enhanced care/personal care, mobility assistance, specialized care routines, incontinence care or with chronic conditions. Choose us, and let your loved ones thrive in an environment where every smile counts, and every need is met with care and heart. If you have any questions or interested in booking a free assessment with us, contact us.

Caity was extremely helpful. She did the research when we needed to find an assisted living…read morefacility for my brother. I found her very knowledgeable about the local industry and the assets and liabilities of each location. We decided to select the first place that we toured.To top it off, this was a free service.

I have known Sandra Wallace/Insight Memory Care since 2012 when she helped me find a new assisted…read moreliving/memory care home for my mother. My mother had been living at Casa Sandoval in Hayward. (You can see my Yelp review from that time to find out why I needed to move my mother. I hope things have improved since then) The terrible management at CS had completely destroyed my trust in any facility but I had no choice but to start looking around on my own. I visited a place in Union City which was way out of my budget but the staff in marketing actually seemed like decent, caring people. They recommended I call Sandra Wallace, and I did. Sandra came to meet my mother and I at Casa Sandoval. I was immediately impressed by her experience, professionalism, knowledge of the state laws regulating care facilities and especially her knowledge of the various facilities and costs in the area. After looking at several places she recommended I check out, I moved my mother to Rosegate in San Leandro. She lived there for almost five years until she died at age 93, very well taken care of. I was very happy. I had some problems in the first six months at RG but Sandra helped me get them resolved. Her knowledge and understanding of memory and cognitive impairment is amazing. In addition to managing facilities she also has hands on experience taking care of her own mother and understands the every day challenges of caregiving. In 2019 we started looking for a place for my aunt, who also has Dementia. I called Sandra and she helped us find a place we liked in Castro Valley. But then the Pandemic arrived and changed everything. My aunt came to live with us instead, which was a very challenging time. In September when I was at my wit's end I called Sandra again and asked for help. She recommended Quail Garden in Livermore, which is lovely AND they were allowing outside family visits which was critically important to us. My aunt has lived there since October and it's been great. I cannot recommend Sandra more highly. She is a powerhouse of knowledge and support. She is a person of integrity and stands by her clients. She checks in from time to time to see how things are going and goes the extra mile to solve any problems that may be going on.

I have used this service off and on for two years. The painful: they are a bit pricey and have a…read more5hr minimum on service. The positive: their providers are knowledgeable & professional. They do the job being paid for and show up when they say they are coming. Marina (coordinator) and Alex (accounting) are a joy to work with.... they don't play games and are straight shooters. They answer the phone and attempt to provide the type of service requested. I am extremely grateful for the service they have coordinated and the training they provide their service providers. Warm appreciation, Sharine

We hired part time caregivers from Family Care SF to care for my 83 year old mother. The owners…read moreAlex and Marina are fantastic. Very friendly, customer focused and were to resolve any issues. The caregivers were a little hit and miss. Not that they were bad, some just didn't match well with my Mom. Whenever that happened a quick call to Marina fixed the situation. They were also able to direct bill our private long term care insurance which made the billing process easy for us.

I have used them several times…read more Wonderful care provider. Capable and kind staff. Very responsive to our needs. Ethical company! I highly recommend this company!

We hired always best care to help my mother in her final days. We started with one care giver for 4…read morehours, 2 times a week for about three months and by the end we had nearly around the clock care with 4 different nurses. Ramon was able to adjust schedules to accommodate our needs as soon as we realized we needed more care and we were pleased with the service the nurses provided.

A nice assisted living facility with a great staff. They're constantly making sure that the place…read morelooks clean, very caring towards their clientele and ensuring that each person feels at ease. The great location, spacious parking area, and great views make it divine.

Great people and location for assisted living services. Not so big that it feels like a hospital,…read morenot too small that you feel the place is too confining for your loved one. The staff are friendly and helpful. They do their best to accommodate your requests and very approachable and easy to work with. Plus a great view of the city and more sunshine than you usually find in San Francisco. Our room was private with a private bath and nice big windows to let in lots of light. There's lot of street parking for visitors and a park across the street. The is neighborhood is residential so quiet and very safe. Close to Castro so you can use Bart and Muni and there's the 6 and 37 bus as well. Would recommend!