1. Helping Hands Senior Services

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    Burlingame, CA

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    Helping Hands Senior Services

    5.0 (1 review)
    Open • Open 24 hours

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    2 years ago

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    4.7(95 reviews)
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    Our family is so grateful for 21st Century Home Health. After my mom suffered a fall and finished…read morerehab, she came home with real mobility challenges. Home health was a great source of support during that stretch, and again as she prepared to move from her home into assisted living. Her nurses and her occupational and physical therapy team, especially Veronica, Jonathan, and Carlos, were wonderful. They were kind, warm, funny, and encouraging teachers who made every visit something she looked forward to. Mom felt comfortable with their care from day one. We were sad when our time with them ended, but Mom has kept up the exercises they recommended, a testament to how well they taught her. I highly recommend them to any family looking for compassionate, skilled home health care.

    Just want to say that people are quick to make a complaint, but they don't always move as fast when…read moreit's time to give praise. And that's exactly what this message is about: thanks and praise! First, let me say that my entire team at 21st CENTURY Home Health Services was absolutely amazing -- Neim, Ny, Anna, Meg, and Bernard! As a unit, they came through for me like the Avengers! I had very serious spine surgery and had to learn how to walk again. I'm a very independent man. I provide for and take care of others -- that's my love language. So coming out of surgery and not being able to walk, bend, twist, stand long enough to eat, or even do basic things for myself was very, very demoralizing. Having to depend on someone to wipe my butt, not being able to shower or bathe myself, and losing so much of my independence really affected me. It killed my spirit and drained me physically, mentally, and emotionally. It was a very tough road. But this team got me together and got me through it. I especially want to take a moment to highlight Meg and Bernard because these two went above and beyond for me. There wasn't a time I needed them that they didn't come through. At one point, I didn't have the correct bed or the proper equipment I needed . My head was hanging off one end of the bed and my feet were hanging off the other. It took three and a half weeks for me to finally get the proper equipment, and during that entire time, Meg and Bernard were grinding -- making calls, leaving messages, pushing people, and doing everything they could to get me what I needed. They were dealing with third parties and outside circumstances that were completely out of their control, but that didn't stop them from putting pressure on people because they saw that I wasn't being treated the way I should have been, and they were not okay with it. They could have easily just done their jobs and left it at that, but instead, they chose to go above and beyond. Late nights. Early mornings. Constant phone calls. Especially Meg -- she was even making calls on my behalf when she had her own child's birthday going on. That meant a lot to me because she didn't have to do that, but she did. And Bernard came through for me in person.He helped me get my joy back. He helped me smile again. He helped me regain my independence and, most importantly, helped me climb out of the dark place I was in mentally and emotionally. I will forever be grateful to this entire team for everything they did for me. So thank you, Neim, Ny, Anna, Meg, and Bernard\. You all played a part in helping me get through one of the hardest periods of my life. And a VERY special thank you to Meg and Bernard for going above and beyond when you absolutely did not have to I appreciate you all more than you know. THANK YOU!!

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    We placed my father on hospice after almost twisting my stepmother's arm. She thought hospice meant…read moresaying our goodbyes -- but instead, we gained so much from it. Within just a few days, his bed, table, and caregivers were in place, and support began immediately. Nurse Jamie, a skilled and compassionate male nurse, connected with my father right away. The caregivers also formed an instant, warm bond with my stepmom, who could no longer care for him on her own. Their kindness brought comfort and stability to our whole family. After 8-9 months of their attentive care, my father began eating again, walking, and truly thriving -- at 96 years old. He improved so much that he no longer qualified for hospice. My sister and I were incredibly impressed by how quickly they acted and how lovingly they cared for him during such a vulnerable time. Thank you to Jamie and the caring staff at ANX -- our family is forever grateful.

    Compassionate quality care. Staff is amazing and family oriented. If there is a concern they will…read moredo their best to provide the information and services. They took care of my stepfather during his time of recovery from heart surgery. Thank you to the CEO Thomas and Lisa for the wonderful support alongside the exceptional care of the OT, PT, RN: Ariel, Tony, Aaron, Roberto, Karen.

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    A friend recommended Visiting Angels in Burlingame, so I reached out through their contact us form…read more A week later, I called and spoke with someone who assured me that I would receive a follow-up. Unfortunately, that follow-up never happened. I was hopeful, given the recommendation but the lack of communication has been disappointing. I can't speak to the quality of their services.

    In 2019, we hired Visiting Angels to observe and care for our mother in the overnight hours when…read morefamily members could not be at the hospital ICU. We requested that the caregiver take notes for us about medications our mother received and the basic care given by the nurses and other specialty staff. Our mother was intubated so could not express herself verbally, but needed comforting care from time to time. We thought the person sent to work for us seemed capable and understood exactly what we wanted. However, when reviewing her notes, we couldn't tell what had gone on, especially when the nurse the next day would comment about a particular situation that had occurred. We told the manager of the V.A. office that it was not as we wanted and were told to instruct her again, which we did. A month or so later we were desperate for a caregiver for a couple of nights at another hospital where our mother had been moved. Visiting Angels sent the same caregiver. Thanks to the staff at the hospital, we found out that she was going to the lobby to sleep most of the night. A minor issue we have is that we didn't receive receipts for a few payments, though, thankfully, we had copies of our checks so they could satisfy tax deductions. V.A. is a franchise operation and each office is managed by different people.

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    My grandfather was in need of care during a large family wedding a few years back. We were unsure…read moreof what to do as it was a great deal of work to take care of him and our grandmother had health issues as well. That's when we reached out to Adrienne. She put us at ease and coordinated for an amazing and well qualified caretaker to be with my grandfather for the entire event. This was a huge relief for the family as we all wanted both grandparents to enjoy the event and not worry about logistics regarding their health care. It was the best decision we ever made. The event was very special and all the grandchildren were able to rest well knowing we had someone taking great care of our precious grandfather. After this, we moved forward with having regular care for my grandfather to take some pressure off our grandmother. I would highly recommend Canopy Home Care and am extremely grateful for their services.

    Canopy and Adrienne have been a huge help providing care for my mother. After a stint in the…read morehospital, my mother required 24 hour care as she convalesced at home. Adrienne was able to staff up very quickly to make the transition home smooth (and on a weekend!). Being a primary caregiver is hard enough, and having the support goes a long way toward peace of mind. The caregivers are wonderfully patient and caring. I would highly recommend Canopy Home Care when considering the best for your loved one.

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