I never met Rich, but he was gracious enough to solve my electrical issue over the phone without…read morecoming out for a house call. He requested photos of the problem area and a description of the symptoms which I provided. He gave me a solution which to my limited skillset I was able to complete and the problem was solved. Rich was the very first of the many electricians to contact me in a timely fashion. I greatly appreciated that as I know many of these electricians are swamped with appointments and couldn't fit me in for weeks. I know that Rich will be the first guy I call the next time I have a problem I can't overcome.

Take's Your Money and RUNS!!!!!…read more We had a system installed in the fall of 2022. $42,000 later it has been ongoing problems. Initially they did not get it hooked into the main grid correctly. They came out to fix it and let it run. When I checked the system it did not seem to be working correctly. They came back out and so forth and so on. Then we had to trim trees that we were previously told were fine. Now I have hard data that the system has not been producing anywhere near what they said it would do. We have called, left messages, and sent emails. No response. Find someone else and wait to work with a company who cares.

So happy we chose A Advanced Septic. They were quick and…read morereliable. Communication was outstanding ! We highly recommend using them for any services. Thank you A Advanced. You definitely came through for us!

(3/5 rounded up from a 2/5 as management attempted to help rectify the situation)…read more Negatives: Upfront misinformation regarding capabilities, poor basic communication. Positives: Responsive foreman who handled escalation professionally and refunded upcharges. Bottom line: The overall experience was frustrating and ultimately left my sewer issue completely unresolved. While I appreciate management stepping in to rectify the billing, I cannot recommend them based on my experience. The Details: I specifically reached out to A-Advance to service an E/One sewer system. E/One units are notoriously specialized, so before booking, I explicitly asked the front office if they were equipped to handle them. They assured me they were. On that basis, I agreed to their $250 base call-out fee. When the technicians arrived, they informed me on-site that they cannot actually repair E/One systems if a component is broken. They attempted a basic flush for a grease blockage, stating that was the extent of their ability. Sure enough, 15 minutes after they left, the system alarm was blaring again, leaving me back at square one. The front-office communication throughout was equally disappointing: * No-show communication: On the original appointment date, a windstorm knocked out my power 10 minutes before arrival. Understandably, they couldn't perform the work - no big deal I get that. However, instead of notifying me, the truck pulled into my driveway and simply drove off. I had to call the office twice (getting hung up on the first time) to get rescheduled. They didnt attempt to reach me. * Surprise billing & no receipts: My expected $250 fee turned into a $400 charge with no receipt or invoice provided at payment. Had the issue been resolved I likely would have left it there. As it wasn't, I called to request an itemized bill. I discovered add-ons for fuel surcharges, charges for disposables, and additional time charges. (These add ons were not anticipated and the extra time charge shouldnt have been included. We sat there chatting for 10 minutes before they informed me that they needed to round up their time... like come on.) The Resolution: I escalated my dissatisfaction to the foreman, who was polite, professional, and agreed to refund the extra line-item charges. I genuinely appreciate the foreman correcting the bill, but at the end of the day, I wouldn't have hired A-Advance had they been upfront about their scope with regard to inspecting and repairing the E/One unit. Takeaway: Verify their technical capabilities in writing before booking.

I was in the process of looking for a new furnace and after 4 bids from other companies trying to…read moreupgrade me, A&H was the only one that gave me just a replacement bid! They came when they said they would and since then I have them come once a year for maintenance. They call me when they have someone in the area to see if I need anything every so often. Great customer service!

Time for my yearly cleaning. Tylor had been manning the phones after Jessica left. She was sharp…read more LAST YEAR when I had my yearly cleaning, I was sold an Air Scrubber. When I had another company clean my ducts during the summer, they noted the air scrubber wasn't working, was installed improperly and wasn't the brand I bought. I took it up with Tylor and he acquiesced, sending out a different group to replace the inferior unit with the one I was sold. I am elderly, and I wonder if I was being taken advantage of. Now it's time for my second cleaning. The girl who answered the phone admitted she was new and didn't know anything. She couldn't give me a price and never even asked who I was even though I told her I was a reoccurring customer. Having worked in customer service myself, it would seem the logical place to go would be to look up the customer and go from there. At this point, I emailed Tylor to see if he was interested in servicing the unit they installed. Crickets. It's surprising that Tacoma public utilities has this company as a recommended contractor for conservation. I used to work in the conservation unit and this would never happen in the 90s. If you only are looking for supply and install, they're great for that which is why I am still giving them 2 stars. Do not rely on this company for any follow up work. They hang you out to dry.

I rarely leave reviews but I just couldn't keep silent about the service I received from Aaron's…read moreAppliance & Plumbing. I had an issue with my toilet leaking and so I called my insurance company , informed me that they wouldn't cover a wax ring...without taking the time to take the toilet off and see what the problem was. So I called my home warranty company and they said the same thing after someone looked at the toilet...didn't take the toilet off and gave us his best guest of what it could be and same thing...we don't cover a blown wax ring. I called Aaron's and he came out on time and not only was he very knowledgeable and professional, he was very sympathetic when he found out how our insurance company and Home warranty company treated us. Aaron fixed our leaking toilet in less than 20 min and we were so thankful. If you ever have an issue with your plumbing I suggest you call Aaron's if you want the job done right!

Rich has been out to my house on several occasions to repair some plumbing issues left by the…read moreprevious owners that slipped by inspection at purchase. Each time, he has been cheerful, efficient, and thorough. He even helped with an annoying electrical issue, which was totally unexpected! I absolutely will contact him again if there are further repairs needed.

The technicians are very knowledgeable and professional. They entered my house prepared to put on…read morebooties as to not leave tracks. They cleaned up after themselves. They gave me all information I needed answered all my questions. We're friendly with my animals. I would definitely recommend them and use them again.

The crew did a fabulous job. They kept us informed throughout the process and showed pictures of…read morehow much it cleared out after a remodel. They were also respectful by using corner protectors etc. would recommend for sure. Very nice.

My sewer tank was overflowing so I called another outfit to come out and look at it and they…read moreautomatically claimed to know what the issue was and said it would be $4000k to fix. I didn't believe them so I called My PHD Services based on the other reviews I read. Ray came out and walked me through all the various troubleshooting options the problem could be. He was patient and a pleasure to speak with. He found the issue and came back the next day to fix it. Ray was very informative and even taught me a few plumbing tricks. Their cost was a lot less than the other outfits quote and I'll be sure to use My PHD Services for all my plumbing needs going forward. The other reviews are accurate. Thanks Ray and Jason!

Our water heater stopped heating so we got sent this company. Ray was very knowledgeable and…read morehelpful plus easy to talk to. If I could give 10 stars I would. Thank you for being so down to earth and fixing our problem at hand! Definetly worth your time.

I'm a Realtor(r) and was referred to Gary at Narrow's Electric for my seller in Tacoma. We had a…read moreunique, out-of-the-box need and Narrow's was creative and came through for us big time. Highly recommend them.

Narrows Electric is great if you want to be stood up after making an appointment. They're wonderful…read moreif you like not getting a phone call to say they're not coming. They're fantastic at not calling you back after three very polite phone calls wondering if I mistakenly got the day wrong of our appointment. I have not heard a word from them and the appointment I made with Meaghan was a week ago. If you love crappy customer service, Narrows Electric is your place! I only wish I could give it 0 stars!

Our tenant lost power in her hallway, entry and porch light. We had our tenant reset the box in an…read moreattempt to resolve the issue, when that didn't work we called Todd. He was able to give me a quote over the phone, as he was pretty confident what the issue was, and he had it fixed that evening. Todd made solving the problem so smooth, it was just so easy to do business with him. In the event of another problem, we'll definitely be calling Todd!

Power was not coming to my AC/heat unit and some sockets were not functioning. Todd said he could…read morecome out that very day and called when he was running late for appointment. He got everything straightened out with a bit of trouble-shooting and explained some basic info that will be helpful in future. Very courteous and reasonable. Will definitely call him in future.