Great service - been a customer for over 35 years- they make you feel right at home when you go I…read more For a office visit- go no where else

Dena Rogers is a wonderful insurance agent. We have used her for over 20 years for all our…read morefamilie's insurance needs.. She is very knowledgeable, professional and capable and such a pleasant and helpful person to deal with! She is also very proactive periodically and routine the reviewing with us to see if you have the right coverage for our current needs . With Tina, you won't have to worry that you won't have the right coverage when you need it and you will understand your policy. I can't recommend her highly enough.

My insurance lady was rude as hell.when your old and grey and grumpy ,just retire and let someone…read moreyounger and new and fresh have the job.,Don't take your misery out on the customer.auto club wanted to verify my mileage because they didn't believe I didn't drive that much this year so they wanted a photo of my odometer,so the letter stated stop by an auto club to verify with your local agent,nope ,she didn't want to see the vehicle or photograph,email it she stated.im thinking isn't it better you see the vehicle or photo in person?rather than email?she just humiliated me and made me feel dumb instead.The old me would of blew up and cursed her out,...,I respect aaa enough not to mention her name.20 year membership means nothing.

Don't call for an answer - you might have the same experience I did. Called for a DMV question,…read morewas put on hold, then transferred to a DMV specialist, who, after I asked my question, said, "Just a minute," put me on hold, and after 30 minutes of silence, I hung up.

Small business owners holding it down! Lisa is super friendly and hardworking! Has helped us with…read moremany of cars over the years! Love supporting a local owned and local living business owner! Old school to the point no BS! And she remembers her clients so you aren't just a number on paper! Thanks for all you do Lisa!

Lisa is amazing. Very kind and trustworthy. She saved me a lot of money…read more If you are looking for insurance, give her a call or drop in.

My family has been dealing with Sathers since before I can remember. I'm 31 now, and every policy I…read morehave had has been with Sathers. 15 years with them and no regrets. Everyone there is friendly and actually makes you feel like a guest. I have had many lapsed policies because I couldn't make a payment here and there. They never judged me and always made it a priority to get me right again. I work with Jennifer mostly, and she is the best. She will go out of her way to make sure you have what you need. If you need insurance or just want to compare, this is the place to go. They are out to help their customers over anything else. Thank you guys. And thank you Jennifer for getting me set up on my new car while I was at the dealership last week. It was last second but you still took the time to make sure dealership had what they needed!

This company truly cares about you. I was gravely ill and Troy spent hours getting my homeowners…read morepolicy reinstated while I was in the hospital. I cannot say enough good things about this company other than I feel blessed that I have them.

Mabel and Sirena are wonderful agents at State Farm…read more Mabel helped me with my car issue and answered all my questions and concerns. My Toyota was involved in an accident, and she promptly provided me with the necessary contact information and guided me through each step of the process. I truly felt I was in good hands and didn't have to worry about anything. It took about three weeks to finalize everything, and unfortunately, my car was declared a total loss. However, Sirena, the financial agent, worked with me on the payment side. Together, they make an excellent team. I now have a used car, and both my husband and my son are also covered with them. I'm so happy to continue being a State Farm customer. Thank you so much for taking such good care of us!

Spoke with Melody to get an insurance quote and she was a pleasure to speak with. The fact that she…read morehasn't been doing this long didn't affect her performance. Although I haven't recived my quote yet, this was a good start! ​​​

Best Insurance Agents I have ever had!…read more Stephanie and Linda are beyond knowledgeable and helpful. It's always great going into a business and dealing with real, friendly people who know their stuff! They seem to go above and beyond. Thanks again, Stephanie and Linda!

Stephanie and her team are amazing!. They always help me and my family with whatever questions we…read morehave or any issues or claims that we need help with. They handle all my policies for many years in a very professional way.

Leslie Hernandez was great always gets things done for me and very respectful and gets it all done…read moreon a timely manner

Marvin was professional and quick, and gave me a significantly lower price. I recommend.read more

Ray just saved us over $1,400 a year on our home and auto insurance - which is, obviously, huge -…read morebut what really blows me away is the experience. Ray spent over three hours on the phone with me answering my endless list of questions with total patience and zero rushing. He explained everything in a way that was actually easy to understand, broke down confusing terms, and helped me feel confident that I was choosing the right coverage for what my household truly needs (not just whatever spits out the lowest quote). He also called my mortgage company with me and streamlined the entire process of canceling the homeowners insurance being paid through escrow and getting the new State Farm policy in place. That alone saved me so much time and stress. Ray had helped me immensely when living in California, and so I know the customer service doesn't stop after the deal is made. He is always a text away (like a good neighbor) with a very speedy and efficient response. His follow through is incomparable. Now that he's set us up in Arizona, I know I can confidently expect the same. You just don't get this kind of top-tier, first-class customer service - especially in insurance. Ray doesn't just fire off a quote; he advises you thoughtfully, and responsibly like he's helping his own family. He absolutely has clients for life in us. Thank you, once again, Ray!

What can I say about our agent, Ray…read more.... Only that he is totally awesome and is always there when we have questions or concerns. My husband and I recently had a huge incident a couple months ago involving our Tundra and Ray was there every step of the way guiding us through this difficult time. So thank you Ray for being so kind and patient while we were going through this process.

Overall this was a horrible experience. Patrick Hall the owner and his assistant Joanna Garcia…read morenever communicated with me. I always had and still have to call them after they were paid in full. Patrick later admitted that he didn't know what he was doing regarding a particular insurance policy I needed. He was also the cause of a $55,300 not being paid to me because the insurance wasn't done properly. Took him over 4 months and I went somewhere else. Also, Patrick and his assistant have a $900 of mine that going on 72 days today that I have not been reimbursed. Please don't use this company they lie and don't know what they're doing on most things.

Patrick Hall, with Direct Service Insurance, has met my family's insurance needs excellently and…read morecompetitively for many years. Other reviews have mentioned that he tracks down great prices, I recommend Patrick for that reason alone, yet what I appreciate more and more through the years is the warmth and attentive service that I've experienced as he and his wonderful assistant Joanna have met our needs. In addition to Patrick's kind, effective insurance service; his connections are incredibly vast, extending into a unique network of trustworthy professionals throughout the county and beyond (all who usually mention how much they appreciate Patrick). He's gone out of his way more than once to introduce me to someone he knows who happens to be just the expert I needed to help me through challenges, even in matters outside of insurance. In Southern California's unprecedentedly volatile insurance markets, Direct Service Insurance is an invaluable resource to myself and my family. Though designed to protect and keep us safe from life's uncertainties, insurance may not always feel comforting, but Patrick and Joanna at Direct Service will guide and assure you. Not only are they easy to reach, they will reach out to you when you need them to. Patrick and Joanna are kindly souls who offer excellent, efficient, experienced insurance service. I've become convinced by their years of wonderful service that they genuinely care about me and my family.