It is crazy that I came here after looking for Dr. Jane Kong's new location. Everyone with the five…read morestar rating seems to be saying the same thing as I am thinking. Dr. Kong is the type of doctor you want for your entire family. She seems to really care about your health, she recommends the best treatment and solution options, and she listens to your concerns. Moreover, she has an amazing bedside manner that makes her easy to speak with. She is not afraid to chastise you for not following your diet or prescription medication. I would follow her wherever she went.

Dr. Kong is really great. I feel comfortable around her and made me feel cared for. I am writing…read morethis because she no longer works with PIH and I'm googling where she is now because I'm just gonna drop PIH and follow her wherever she is practicing now. Hopefully it's close to my house.

I strongly do not recommend this clinic. Giving even one…read morestar feels too generous. I went in for a blood test and later received results, only to be told afterward that the results were incorrect and the test needed to be repeated due to an error on their end. Despite this, there was no clear explanation or follow-up from the clinic. After more than a month, we received a bill, which is what prompted us to call. During that call, there was no apology for the mistake, the delay, or the inconvenience we experienced. Instead, we were spoken to in a confrontational and argumentative manner, being told that because a visit took place, payment was required. It is deeply frustrating to go to a medical facility, pay for care, and then be left dealing with mistakes, poor communication, and an unpleasant attitude. Medical offices should take responsibility for their errors and treat patients with basic respect. I am leaving this review so others can avoid the same upsetting and uncomfortable experience.

Went in for strep throat. The wait was too long. I was happy with services from Dr. Customer…read moreService was ok from receptionist. I feel they should be more attentive to the patients as they don't seem very caring.

John Kim at Cerritos Medical Center is highly NOT recommended for any patients. Let me list a…read morecouple of reasons from my experience. ! 1. He does not provide a cause of symptom to maximize his profit instead suggest unnecessary time-consumping treatment for even crystal-clear risky cancer which very often make the patient condition too late to take a surgery in time. 2. The special doctors he refers to the patients are 9 out 10 unqualified useless or harmful doctors who will take the patients into wrong treatment. The reference commission, money, is a key factor why John Kim refers to. 3. Office staff, called Julie, is not aware of HIPPA law which protect patient's privacy. This staff speaks broken English and yell in Korean or English to the patient waiting in the office for the result, "You are XXX cancer" or "xxx ". I will report it legally soon. If you really love your loved one in sick, please take time to find a good doctor who seriously takes care of your patient and you never regret it. Over 50% of your loved one's survival chance is depending on your doctor, This doctor is not for you from my experience. Currently I have all documents and test results to take actions against this neglect and careless person and his doctor office.

Used to be my go-to place. They used to accommodate quick appointments due to urgency so I really…read moreappreciated it. The quality went down of the last few visits. Office staff was rude at some points. Saw nurse practitioner, got denied treatment and offered an alternate that did not sit well with me, and then was asked to come back in a week for my actual problem. Got charged for the visit and charged me again for the second one despite the fact that first visit could have resolved everything. They only want to charge obscene amounts of money.

When I entered the examination room, the primary doctor immediately said that starting in two weeks…read morethey would only be accepting patients aged 65 and older, without giving any further explanation or context, and told me to look for another primary doctor. I felt this was extremely rude. As a patient with HMO insurance, I came for the purpose of receiving treatment. Regardless of the hospital's decision, isn't it essential for a doctor to show ethics and kindness in treating patients? Treating patients with an attitude of "the law is the law, so it doesn't concern us" is unethical. I am very disappointed that this hospital seems to divide patients into profitable and unprofitable ones like a business. I suggest to Change the name of the business for God sake!

I hope this helps someone, this so called doctor was super rude and racist with my 1st visit he…read moredemeaner towards me was hostile and rude, I went a 2nd time hoping a different outcome but I was meet with a worse attitude and he was raised his voice at me for no reason, and told me "this place is not for me and that I should look else where", I guess because I wasn't Korean I wasn't treated with the same respect.

Just posting to say she is currently not accepting new patients. I was recommended by several…read moreneighbors in Cerritos to see her.

Dr Ha has been our family doctor for over a decade. She is everything anyone would want in a…read moredoctor: smart, caring, on top of her patients needs and runs an excellent office! I absolutely adore her as a doctor and a person. I highly recommend her. Thank you Dr. Ha!

Very happy my insurance switched and I was forced to find a new doctor. PIH cerritos has so far…read morebeen a positive experience. 5/5 easy to find a physician- pih website has many reviews of all their physicians with pictures. 4/5 scheduling appts. I called to inform I'm a new patient. Receptionist took my info and said she had to verify I was covered before making my appt. she never called me back. The next morning I called and was verified over the phone immediately (maybe the other girl was too busy for me) and schedule my appt for the next week and said anytime before the day of my appt I could walk in and have my blood drawn (great! No orders or referrals needed) in the same office. 3.5-4 wait time. Since I was a first time patient they gave me an iPad to use to fill out my forms. I was also able to sWipe my credit Card to save on file for any future payments. This is great since my previous doctors was cash/check only. This process took about 15 min (lots of personal questions, emergency contact, past medical history). After that it took another 15-20 min to be called in to see The doctor. My appt. was 9:20a. I arrived at 9:05a and was on my way home 10:40a 5/5 staff and doctor. My doctor was really nice, informative, knowledgeable and sincere in listening to my problems. She cared about my health AND mental wellbeing. Staff for check in was professional and thorough. Phlebotomist was a young Hispanic girl that was also very nice. However, there's was an older Hispanic phlebotomist that stuck me 3 times even though I told her if she's using that vein then only a butterfly needle would work with that vein. She didn't listen. See pic posted. 5/5 facility. It's easy to find. Both times I've visited I found parking right in front of the building as soon as I turned in. The place is clean and gives a semi-new feeling. There's also lots of books and puzzles for kids. Hand sanitizers and bathrooms are conveniently located.

I've been going here for several years. The staff are quite helpful, the on-site lab is quick and…read moresuper easy, and, most importantly, the medical care is uncommonly strong. I treat with Dr. Ho, and recommend him without qualifications. He's a revelation. For one thing, he's a conscientious physician. He listens carefully and examines thoroughly. For another, he's uniquely adept at issue spotting. He's picked up on things that my specialists have missed. He clearly possesses an encyclopedic mind. Even better still, he's judicious--yet highly effective--in his treatment plans. Bottom line: If you're looking for primary medical care, this is the correct choice.

Trash TV playing in the waiting room (Maury Povich). Showed up early and had to wait 20 minutes…read morebeyond my appointment to just get weight checked. No vitals taken until 40 minutes past my appointment time. Heard the doctor mistake me for another patient while waiting. Peeked my head out to tell them I'm Andy and they skipped me and told me to wait longer. Paper thin walls. Cheap construction. I could hear everything the patient and doctor 3 rooms down was discussing. AC or fan wasn't on and thus no ventilation. Chose this location due to proximity to work but won't be back here or any Optum.

All I can say is I'm very impressed with the staff at Optum Cerritos. Dr, Rocillo came highly…read morerecommended and I'm happy to say she was incredible. Dr, Rocillo was efficient professional and really cares about her patients. All the stuff there had great attitudes and where very friendly and helpful, Thank you,

We love this Dr. He is personable, funny and down to earth! I really enjoy accompanying my mom on…read moreher visits. He is very accurate in his diagnosis and is hands on. I wish I had my mom's insurance I would definitely go see him

Poor excuse for a Doctor, never heard of a Dr arguing with their patients and storming out of the…read moreroom. Very poor customer service and very poor patient relations, I am certain he did not even know my name or anything about me, didn't try to get to know me or what problems I'm having. What was the point of seeing me that day?? Just came in, looked at the computer, clicked a couple buttons, said, "okay everything looks good" see you later, walks out of room. Nurse comes in to send me on my way. I ask for the doctor again he comes back arguing " what is it?" "What do you want" "there's nothing wrong with you, I am a doctor and im telling you there's nothing wrong, now what do you want?" I will just leave it at that.

I love the Cerritos office I have been coming here for over 25 years the quality of care is great…read moreDr. Doshi has been my doctor for all the years I have been here.

I don't usually leave reviews but I feel like I am out of options. This is a PSA if you plan to use…read morePIH for an annual physical and do not want to get charged additional fees. I visited PIH for the first time in October 2023 and did my annual physical which is fully covered by my insurance. I received a bill in December for a second outpatient and preventative medicine visit. I was confused by this charge and reached out to the billing team and Cerritos office managers. I was informed I was charged due to my answers when I was asked how I was doing by the doctor during the annual physical. I have always been able to speak openly about my health or if I felt anything was wrong during an annual physical and was not informed by PIH that doing so would result in an additional charge. I believe this is a misleading practice and feel taken advantage of since it was my first time using PIH. The office managers and billing team both informed me that there is nothing they could do, and the office managers mentioned that they have been charged in the same manner before by PIH and just did not want to fight the charge. As such, I have to leave a review so others know this before using PIH.

I started going to Dr Mikhail about 6-7 years ago based on the positive reviews from here. She's…read morevery friendly and was fine when it came to simple physicals. Last year I was diagnosed with high blood pressure and she put me on an ACE inhibitor. It helped lower my blood pressure, but I developed a cough not long after. I looked up the side effects and noticed that cough could be one of them. I brought this up to Dr Mikhail and she said that since it lowered my blood pressure, I should stay on it and prescribed me allergy medicine. The cough continued for months. When I would bring it up again she prescribed me more allergy medicine and told me it couldn't have been the ACE inhibitor since I said that I coughed more at night. The cough got worse earlier this year and I repeatedly told her the allergy medicine wasn't helping but she kept prescribing more of it and dismissed me. After months of little sleep from coughing all night, getting the side-eye from people hearing me hacking in public, having my throat raw with pain and a general decrease in quality of life, I got fed up and made an appointment with a pulmonologist. He diagnosed me with bronchitis, switched me from the ACE inhibitor to Amlodipine, and gave me an inhaler and nose spray. Within a week the cough was gone. It's annoying that Dr Mikhail misdiagnosed me, but what infuriated me the most was her gaslighting me and ignoring my complaints for MONTHS. I really wanted to like her but I'm never going to her office again.

Dr. Mikhail and her staff are some of the least professional and unethical medical staff we've…read moreever come in contact with. They're poorly organized (we scheduled vaccinations for our 4 year old who is terrified of shots...when we arrived to our appointment, they informed is that they ""ran out" of one of the vaccines, so we'd have to come back to get the final one ""whenever we get them".) Her office staff is extremely rude and unprofessional. They've lost documents we needed filled out on several occasions, mixed up appointments, loudly gossip with patients in the waiting room, and today even refused to fill out our daughter's medical history so we can register her for school. They claim we were "terminated as patients" for complaining about the missing vaccine..but that was never expressed to us at any point. While it's true, we immediately changed our primary care physician following the vaccination debacle, the kids haven't even seen the new doctor yet..so how is she supposed to know our medical history, or even have access to our records since doctor Mikhail's offIce never got around to sending our records to the new doctor? There are plenty of other reasons I do not recommend Doctor Mikhail, but those are more due to her personality and style of practice, so I won't bother mentioning them here. There are plenty of other highly rated doctors in area, so I suggest doing a little research before making an appointment here.