Very good employees, they follow directions and are prompt and helpful in washing any laundry you…read moredrop off for laundering. However, even though we bring our own hypoallergenic detergent, our comforters come back reeking of smelly detergent/fabric softener/dryer sheets and the smell lasts weeks (PSA to the world, clean laundry should not smell, use Dirty Labs unscented you only need a tiny amount it is actually quite economical, add a little oxygen bleach, pretreat stains with Ecos unscented dish detergent). Wool dryer balls. Fluff n fold needs to reserve a washer and dryer for employee use with no smelly detergent/softener/dryer sheets allowed. Also clean the washers periodically (Grab Green is excellent for this).

Worker was very helpful, but the place is just gross. I would hate to have to go there with kids…read more Dirty and hazardous. I hope at least the inside of the dryers, etc. were clean. Felt like I just needed to go home and shower after leaving that place. Also, just because it's gross does not mean it's cheap. It isn't.

Reasonable prices for drop-off laundry service, and the clothes smell GREAT. They are super fast,…read moretoo - I dropped off like 50 lbs. of clothes, and they had it ready the next day! The lady who works the desk is super nice and even remembers my name, even though I've only been in twice (but I guess only a few people drop off over 50 lbs. of laundry...)! They fold everything way better than I ever could, and they hang up the fancy stuff.

Its not fancy but reasonably priced and clothes get clean. A great spot to hang out while getting…read morethe horrible chore of laundry done.

Owner was awfully rude when ask to stop touching my laundry. The sheets needed to be readjusted but…read moredidn't even stop to ask whose stuff. Start grabbing to separate and draggi the sheets on the floor. Seven dryers not working with five dryers stopped with clothes for more than 20 minutes. I was there most of the day nothing got fixed does nothing except getting in the way collecting her money. Been before it always nice and clean but the owner needs to have some customers service skills.

Great Place and great owner! I would be willing to bet the people who left bad reviews never made…read moreany attempt to contact the owner and let her remedy the situation. I had to contact the owner after I made a mistake and she was a pleasure to deal with and went above an beyond to help me with my mistake. The experience made me and my family loyal customers of Laundry Loft. Laundry Loft has is conveniently located next to Roche Brothers and they are open daily until 11pm which gives me more options for when I do my laundry. The Laundry Loft is bright and clean, they have plenty of machines, both standard and large capacity and the machines work well. Most or all machines accept both quarters and credit card. This is my go to laundromat and I have tried several in the Natick area but between the place itself and the owner who is responsive and focused on providing great customer service I won't go anywhere else.

The machines take card or coins which means I don't need to count quarters. The driers seem new as…read moreI didn't notice dents in the drum. The machines are relatively quiet. I just here someone's phone. There's AC and the place is clean. Some of the washers need service but there are enough.

Clean and functional.easy to use machines. Wasn't super crowded during my mid week visit.read more

Clean, organized, well marked laundry mat!…read more The comforter on my bed is too big for my own machine. I've tried to stuff it in and it just doesn't work. This place has many washers and dryers that can be operated by coins or by credit card. There are folding tables and carts readily available. A change machine that will give quarters. A machine to buy soap, softer, and laundry bags are also available. The signs state there is a number to call if needed and cameras in operation. I didn't need to call but it was nice to know I could call someone. Hours are 5 am to 9 pm with the last loads going in at 7:30 pm.

Reiterating a prior review - the hours are guidelines, not commitments. I got up early to squeeze…read morethis into my day, arriving right at opening. I waited until 5:30, but no one ever showed up to open the site. Rough way to start the day!

This is the dirtiest laundry house in town you might as well go to any other one, half of the…read morewashing and drying machines or more have a "not in service" sign on it because they don't work, each load wash in there costs about 9.00 which was not worth the 4 loads I did in there, the drying machine completely made my clothes smell horrible on top of it costing.35 every 5 minutes , I had to go wash it at a friends washing machine just cause of how bad it smelled, they're not even sure in there where the detergent and softener go in the machine at the top they just tell you put it in, on top of that there is major build up of gunk of detergent and softener they're probably a decade old which they don't clean, the whole building is run down, the machines are not well maintained either I would give 0 stars if possible

Please change your online hours to accurately reflect your actual hours of business as it says…read moreonline that you are open at 7am but there is a sign on the door that states you are actually open at 8am.

I'm only giving this one star because yelp won't let me submit the review without marking at least…read moreone. THIS PLACE DOESN'T EVEN DESERVE ONE STAR!!! Ugh, this laundromat was terrible. I'm never going back! The parking is out back, and the only available space was in a puddle, not something I want to be carrying laundry though. There were people loitering in the parking lot, and sitting on the back stairs smoking. The place felt a little skeevy when I walked in and I wished I had just left! I decided to try it anyways. There were hardly any working washers, but I managed to find enough for my clothes. There was nowhere to sit that wasn't near the overly loud TV, so I went to my car. There are no timers on the washing machines so I guessed about how long it would take based on other laundromats. I came back and the attendant had removed my clothes from the washer, which made me feel kind of icky. The dryers didn't work very well and looked really old. The longer I stayed the more I noticed the dilapidated state of the place. It looks nice when you drive by outside but DON'T BE FOOLED! I wish I could get those few hours of my life back. Never again!