I bought a coupon on the internet to The Framestore, $35 for $100 worth of framing. I wanted to frame a very small 8.5 x 11" poster. Super simple poster backing, super simple frame, and a black and gold mat. Estimated price... $200!! And that was after the coupon was applied. Disheartened that I definitely wasn't getting this little poster framed, I tried to see how much it would cost for just the backing (i.e. an 8.5 x 11" size piece of posterboard). $135 dollars. Unless that posterboard had a winning lottery ticket hidden inside it, it seems like by having a $100 coupon to the store, the store just added $100 to all their prices. I ended up giving up on using the coupon and accepted the loss of $35. I could get a piece of 8.5x11" posterboard at Target (in the same parking lot) for .50 cents. read more

Over the years, I have had my artwork framed at many different types of stores - from the low-end at Michael's to the high-end at specialty frame shops. The FrameStore in Manhattan Beach is the MOST honest framing store that I have EVER dealt with. I have had about 8 pieces framed there over the past few months and all of the work has been done meticulously and it has been delivered to me either when promised or sometimes even before! Jason in particular is a fabulous salesperson: he knows his stuff and he works with you to give you the best price. I will never take my artwork anywhere else: the FrameStore in Manhattan Beach is reliable, detailed, and fantastic. You'll be hard-pressed to find better customer service anywhere else. read more

Last weekend, I went to get a valuable, inherited ink brush painting framed. Translation: I found a painting in my house and thought, "hey, I should frame this." After a diligent search, I finally found a framing store that seemed appropriate for my needs. The Framestore. Translation: The Framestore was advertising a 50% off coupon on the internet. I went in and explained that I wanted to know about my options, especially pricing options. Translation: If it's over sixty dollars, I'm leaving. The salesman was impressed with the caliber of the painting but explained that he was concerned about aging. He told me that I should opt for museum quality glass. Translation: My painting was a piece of crap. But a piece of crap that I should protect. He then told me about the high quality of their products, but that quality comes at a price. Translation: I left. They really shouldn't advertise on their website that nobody beats their prices. And the 50% coupon comes with an awful lot of fine print. Overall I was impressed with the service of the staff and the craftsmanship of the frames. They certainly offered the highest in quality. Unfortunately I was looking for the lowest in price. Translation: I felt duped. So I went to Aaron's Brothers. read more

Heather & the team at The Frame Store did a great job in servicing my needs. Ran through a list of options and prices for the job I needed done. Finished the work on time and looked great. Very happy with the work done! read more

I would give the staff 5 stars - they were helpful, creative and friendly. They did a terrific job finding the perfect combination to enhance the artwork. The Actual framing itself I would give 2 stars - the back was taped (Instead of papered like most quality framers). There is also a bulge where the backing board does not sit flush with the frame, but protrudes - giving the piece an amateurish feel. As for cost - its a joke. I had a 50% off coupon - so I thought I would get good price. Instead it seems like they simply doubled the price, and then took 50% off. The retail cost of the frame and labor was over 1k. After the coupon and other incentives it was down in the $500 range (My guess is the frame should have been in the $600 range before the coupon). Overall helpful staff, poor workmanship and gimmicky prices. I will not be going back. read more

I used a Living Social coupon at this place and was happy with the results. I wanted to frame our wedding thumbprint tree and felt that I needed a professional to do it justice. Chuck was great and walked this novice through the process. He was very nice, friendly, and knowledgeable. I didn't feel pressured to buy the super expensive stuff. Great customer service for sure. 5 stars for that. Only thing is that it is a bit pricey. I wouldn't have gone without the Living Social coupon. read more

I cannot recommend this store highly enough. Chuck was so helpful from start to end and went well above and beyond what I expected. Chuck helped creatively to lay out a complicated project that was for an incredibly important client, on a very tight deadline. He personally ensured that my project was completed AHEAD of schedule. The finished product was beautifully executed with high end product and attention to detail. Thank you to Chuck for his talent, his good nature and for going the extra mile. We will 100% use you again for our projects down the road. read more

I've been dealing with the frame store over the last twelve years. They have framed over 30 paintings and lithographs collected on our travels around the world. In addition they have framed 20 mosaic wall hangings which I've made as my hobby. They have always provided me with great service and artistic help in the selection of frames and mats to complement the art work. The quality of the framing is excellent and performed in a timely manner. read more

I have been a customer of Frame Store for 11 years. Their work has always been pricey, but considering the quality I've always considered it to be fair. Things have changed at Frame Store in the past year, I don't know what has changed. I'm not sure if Chuck being retired is the answer, but it's not the same place. Their attention to detail is gone, and their customer service and regard for customer loyalty has vanished. I recently received a piece I had them reframe after ELEVEN weeks...not the typical two weeks. We moved and with the change, we decided we wanted to swap a black floating frame they framed for another floating frame of another color. Easy, right? After waiting the first two weeks we were unhappy with the fact that the canvas was jetting out from the floating frame nearly an inch! Hardly the flush mounting we were expecting. Turns out that detail was overlooked by the guy who wrote up the order and we needed to choose a different frame. Annoying, but fine. We waited another two weeks and when we got it back the paint on a visible edge was damaged and we refused to accept it in this condition. They were supposed to have it evaluated for restoration and return it in another two weeks. We left for the holidays, weeks went by and when we returned it wasn't ready nor could anyone provide an update or status. Why no update? A few more weeks went by and when phone calls and personal visits got me no information other than a promise of a partial refund for the inconvenience this had been, I called the owner. After a day I learned it hadn't even been evaluated by a restoration expert; what had happened the last four weeks?!? Another two weeks went by and the piece had finally been restored and reframed. When I asked about the partial refund when I picked it up, there was no response. So I asked the guy who promised me a partial refund months ago for the mess ups on their part which resulted in the damage only to learn than "not charging me for the restoration" was my discount! How is that a refund? They damaged my piece after messing up the frame order and I'm supposed to happy they didn't bill me extra to repair the damage. How does that work out? And I'm supposed to overlook the mess ups, the delays, the lack of communication and the promise of a partial refund? And I wasn't expecting a full refund, but something...as promised. I have been a good customer of theirs and spent (literally) thousands with them. Now that they've gone back on their word and clearly don't understand the value of a gesture in the name of good customer service I'm done. read more

The folks at the Frame Store do a fantastic job with archival quality framing. I recently brought them two original Audubon hand-colored prints and I am very satisfied with the level of quality and craftsmanship in the finished product (see photos.) When I decided to frame two of my favorite birds, the Whooping Crane and the American Robin, I knew I had to spend a little extra on an archival quality frame. I can see how some people would think that spending over $200 for a frame is a bit excessive. That may be true if you are framing a poster that costs $10 but if you have fine art valued in the thousands you really cannot afford anything less than a quality frame. In order to preserve the rich hues and the bright whites of these 160 year old images, I needed to invest in a frame made of non-acidic materials and UV-protecting glass. And Frame Store specializes in museum quality products. They have a great selection of frames and mats, too. (I would strongly suggest you keep an eye out for their Groupon. I was able to save a lot of money by using one.) I am amazed at how great my birds look in their new frames. I plan on having more of our Audubons framed in the near future and we'll definitely be going back to the Frame Store in Manhattan Beach. read more

FrameStore - This frame is made from recycled wood. - Framing Near Me - Hermosa Beach, California

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I have had 6 posters/art framed here. The service has been very good. The people working there are nice and knowledgeable. The framing business seems so weird how they all of a suddon give you 50% off. Usually takes a couple weeks to get something done and the prices are comparable to large stores. I will use them again. read more

Framestore deals in a professional and artistic manner. Since framing can get quite pricy, they worked within our budget to achieve a desired outcome. This was teh 3rd time we worked with them. read more

So rare that you get this kind of care, customer service and patience. The designer in the store, Jason, spent endless time with me going over options, preservation of my piece, etc.; and, as an aside, he's such a lovely and talented person/designer, the experience was all that more enjoyable. The piece came out beautifully, and it's consistently commented on by others. Definitely a wonderful option for framing something meaningful, and if Jason is available he's well worth every minute of your time. read more

Very expensive for what you get. I purchased a livingsocial coupon for $35 to get $100 worth of services. When I get there I get my painting measured and with no price list , the lady says its $180...so I think... ok so $80 out of pocket. That's more than I want to pay but its fine. When I sign the receipt I see that its actually $180 with the coupon already applied. So wow... I chose the simplest frame ever and still so expensive..... ok so I pick it up a week and a half later and I were that the side of the frame was the end of a name sticking out of it. It's not totally noticeable but when I pay so much I have to be picky ... so I ask the lady if the frame is supposed to have a bump on the side and she's like "i don't know" ... um u work at a frame store ... anyway... not recommending this to anyone. Going to try Michael's or Aaron brothers next time.... read more

Jason helped me frame some movie posters I got in Italy that were very dear to me. He was very helpful and knowledgeable, especially for someone like me who is a total novice. They turned out beautifully! Great service and great result! read more

My fiance and I got the Groupon (I know, I know) because we had several pieces of artwork that we needed to have framed. The salesman we met was nice, but very pushy. And talkative. And opinionated. After I finally nailed down the matting, framing and spacing combinations I wanted, we were given the pricing - which was over eight hundred dollars for three pieces, even after using the Groupon. After a week, we got a phone call saying that one of the pieces "looked weird" the way we had chosen to have it framed. We asked them to proceed (I'm an arrogant graphic designer), they did. Two weeks later, two of the three pieces were framed as expected. Our third piece - the "weird" piece - hadn't come in yet. One and a half weeks later our third piece finally came in. It was framed incorrectly, and scotch tape was clearly visible on the artwork. After debating with a second salesman over how it should have been framed, he sent it back to the shop to have it redone. Sixteen days later, I called to ask if it was ready for pickup. We went into the store and unwrapped the frame, only to find a puncture through the artwork. The frame was also created incorrectly - they completely left out the spacers that we had paid for. The only help we got from the salesman was that he would talk to the original salesman who created our order for us; he also acknowledged that there was a puncture and that the frame was made incorrectly. That was it - no refund, nothing. read more

They didn't have the premade frame I wanted, but super nice and help. Definitely will come back for a custom frame. Ask for Zak

Great customer service -- Jason is personable, helpful and cares about the aesthetics of the finished product while also trying to stay within your price range. You can't help but feel that he gives your frame job the same attention he would give his own. I've had three special jobs done at the FrameStore. If I want quality, I go there. 5 stars + for the customer service. The only reason why I'm giving a 4 star rating (wish I could give it 4 1/2) instead of 5 overall is due to the price. It can get expensive! However, with the personal service that one gets, one can feel that the finished product will look fantastic! read more

My husband and I brought in a large black and white print to have framed here. He had the same print framed for his Aunt here two years ago and remembered the price being reasonable ($200-$300), so we decided to go back to have ours framed. When we initially got there at 1:30 there was a sign on the door saying that they had left for a design consultation and they'd be back at 1. Hmm?!?! We went to Target and decided to try again when we were ready to leave. Someone was actually there! The gentelman helped us with our frame selection, which took about 30 minutes. Then he told us the price... over $1,000!!! Are you kidding me? This frame was not made of gold! Luckily, we had a 50% off coupon, so the total came to $562, which we weren't really comfortable with, but the print had sentimental value so we decided to go ahead with it as a wedding gift to ourselves. We ordered it that Saturday and were told that someone would call us when it was ready, but that it would be ready no later than that Thursday. Cut to the following Thursday (1.5 weeks after we dropped it off)... still no call, so I told my husband to call. They told him that they couldn't locate the print and they weren't sure if they had the wood in stock to make the frame... really?!?!?! Finally, we get a call back saying it would be ready the following Sunday afternoon. My husband went in to get it Monday after work... it still wasn't ready. We finally picked it up that Tuesday and they had not attached the portion of the print that was cut off to the back of the frame!! DON'T EVER GO HERE... USE MICHAEL'S!!!!!!! read more

Just had my degrees framed here. They did a wonderful job. They look beautiful. It was pretty pricey, even with my groupons, but it was well worth something that will last forever. read more

I had a christening dress I wanted to have framed professionally that my mom had preserved in a hope chest for the past 50+ years. I took it to the Framestore to see what they could do with this very sentimental piece. Jason worked with me and together we created a beautiful framed art piece. I have it displayed in our master bedroom and I will cherish it forever. I appreciated the choices Jason presented to me and I felt I was working with a friend who really cared. I recommend the Frame Store as I was treated so kindly and I could tell Jason wanted this peice to turn out as beautifully as I did. read more

I bought a Groupon for Framestore before reading the negative Yelp reviews. I decided to go ahead and use it because I hate wasting money, I had an additional 50% off coupon, and I needed stuff framed fast. I went in with a set of five large prints to be framed as well as another piece that I needed re-framed (but was keeping the mat and glass). Let me tell you, Shalla, who helped me, was so very thorough and precise and looked up every conceivable frame and glass combo to find the best fit at the best price. She was SO helpful so I could get what I needed with no upsell. After processing all my pieces, she went through the order sheets and saw that she had forgotten to indicate I didn't need spacers on the re-frame and redid the order form so I wouldn't be charged. I myself would likely not have noticed, so it was much appreciated - she could have let Framestore charge me. Shalla also put through a rush order at no charge that ended up being finished a day earlier than she predicted. All the pieces look GREAT. The only issue, which would be easy to prevent in the future, is that the wires hung on the back of my frames are not uniform in length or tacked at exactly the same place on the frame, which made hanging the set level somewhat difficult - but next time I will know to check, and now so will you. read more

Just wanted to say how great the service and professionalism that i received in the store by chuck in manhattan beach. He stayed later with me and help me find some great custom frames for my art. thanks again read more

Exceptional, friendly customer service! Prices and selection are competitive with other local frame stores. Chuck had a great eye and experience in helping me choose the right frame for my mother's B+W class photo. And..he and other staff went out of their way to fix a problem (not their fault) with the frame I chose. I would definitely go back to this place. read more

We used a Living Social coupon to frame two medium pieces. We read the reviews and were very apprehensive. We had some work done by Aaron Bros in the past and were not satisfied with the service and product. Aaron framed two small pieces for just over $400, and we got mediocre results. At the Framestore in MB, Chuck helped us pick out the frame for one piece, but we were so impressed with his suggestions we brought in the second piece. Long story short, we picked up the pieces, and were very pleasantly surprised with how well the framing looked. We really did not expect the paintings to come out looking so good. The $600 for both for the work done and the results I thought was a fair price. I will probably take the picture framed by Aaron to the Framestore in MB to reframe it. In the future they will be my first stop. read more

Really helpful knowledgeable staff. Great experience. Took lots of time to help me get the framing just right. Price was a bit high but they worked with me to get in a good price. read more

We have used this particular Frame Store for most of our pieces ever since my first visit there when I discovered how outstanding their staff is. Before yesterday, I hadn't had a reason to go there for years. But now I needed a creative solution to attaching hanging wire to a "tabletop" frame that was also small and made of metal. I took it to two other chain stores closer to home first, only because I was on a deadline for this project...but those places were useless, I'm sorry to say. So, off we went to Frame Store in Manhattan Beach where Sean (I hope I spelled this "his" way!) came up with a brilliant, effective and aesthetically pleasing, truly professional solution...and he did this in a mere few minutes! This was my first time meeting Sean...and just like all of the other professionals I've known at this franchise, he was terrific. I can't thank you enough, Sean! And kudos to whoever does the hiring at this store! Most of the employees seem to be artists themselves and they deliver true expertise and genuine customer service. I highly recommend it for all of your framing needs. read more

Don't waste your time. If you go in they will spend 20 minutes building up whatever you are getting framed and then stick you with another 20 minute speech on there products, and the ever boring history of their store. I at first thought is was the woman, just trying to upsell us like crazy, but when I called back for a quote, a man answered. Same story. There 50% off is a joke. Honestly, if they would just quit with the tactics they would do alot more business. I bought the art, and unless I ask, I don't need a speech about it. I just wanted a frame, and with 40 minutes wasted just to get the highest quote we've gotten anywhere, a huge waste of time. read more

I recently had 8 prints professionally framed at this location. Therese is absolutely fabulous. She took quite a bit of time making sure that matting would be appropriate to enhance visual aspects of the print, the frame I selected and would complement the intended location for the art once it was prepared for display. Further, she was meticulous in her inspection of the items when they were returned to the store for my pick-up, ensuring that the order was fulfilled exactly as written. I highly recommend this location and Therese as the professional representative of the site! read more

Loved it! I walked in with three different prints in different frames at all different sizes and said, "Help!" Terese really took her time with me and came up with a great solution for uniformity. I'm so thrilled with how it all turned out. Thanks again! read more

Very disappointed. Went to get a large piece framed. Priced out different options, selected my preference, and when I presented the 50% coupon I received from online was told it couldn't be used and that I already received a "discount." Really? Why only state that when I offer up your own coupon?? Discouraged, I went ahead with the order because I liked what I had selected. Two weeks later I went to pick up the finished piece and they had the frame in the wrong color. The sales woman became defensive and showed me that she had ordered the correct choice, which was irrelevant to me. It's not my responsibility to make sure those who fulfill the order do it correctly. Then, rather than offering a discount on the incorrect work done or a redo, I was offered the option of a discount if I purchased more frames. Seriously?! I think not. I had lost all confidence. I took my business to Allen Jefferies. Not only did I get a better frame; it was less expensive. read more

I was a regular patron of Frame Store when it was in Manhattan Beach and managed by Chuck. Chuck has moved on and Frame Store is now in Hermosa Beach. I brought two prints in for framing, one with a change in matting. The small, frame replacement only, was returned in about 2 weeks. It took **2 full months** to get my print framed correctly. My requests to have sawtooth hangers, rather than wire, were NEVER accomplished with either print -- even though I saw that request on the instructions. The matte on the larger print was done incorrectly twice. The frame had to be replaced because the color of the frame used for my print was so different in color from the frame I had selected from the store sample. The muted gold of the sample had a garish brass color in the product used. I selected another frame because I could not trust the quality of the frame I had first selected. I will concede that Frame Store replaced the frame at no additional charge to me. However, when the print was returned to be reframed, there were also revised matting instructions because the "shop" had not followed the instructions on the original order. When the print was returned, the matting was corrected -- but they did not change the frame! It had to be sent back again. The person I was working with in the store promised that because this was the 4th time the print was returned, it would be expedited and returned within the week. When 1 1/2 weeks had gone by without I call, I called the store to get status. The store assistant said he would call and have an answer for me that day. By the end of the week, I still hadn't had a call. I called the following week and was promised the print that Thursday, with confirmed delivery in the morning. I called the store on Thursday to get status -- went to voice mail, no reply. I called again on Friday and...finally... my print was in the store. On no occasion did the person I was working with in the store EVER proactively call me with project status. Even when my print was received, I didn't get a call that it was in the store. The only way I ever got information was by calling for status myself, sometimes multiple times. I will repeat -- instructions to use sawtooth hangers rather than wire were not followed on either print. And it took 4 times for the framing to be done correctly. It is a shame that the store that Chuck had built such a solid reputation for is now such a disaster. read more

I was calling around to see if any local frame stores could cut the mat I had for a frame. All I got was no, no , no, from everyone I called (with a bunch of bad excuses). Then I called these guys and even though the guy was not sure if he could do it, he asked me to bring it in, took a look at did it (for free!), despite them not even having the "proper" equipment on location (the same excuse a few other places gave me). While I was in there I even checked out their supply/choices which was impressive and a lot more choices than other places I had check-out. Anyways, these guys are awesome, thank you for helping me out, out of pure good will and human decency. You guys rock! read more

good location received good service and the price was reasonable. very attentive and what I needed to get framed. I recommend this location. read more

I went to the Frame Store after my daughter Christina died to frame her USC diploma and other certificates of her achievements. Monica at the Brentwood location did a fabulous job preserving my Precious Christina's keepsakes with museum glass and beautiful frames. Thank You Monica for being so wonderfully kind, helpful, and professional. I will cherish these items forever and knowing they have the best protection possible gives me great piece of mind. read more

I've been taking my artwork to the FrameStore in Manhattan Beach for the last five years. Jason, the salesperson, is knowledgeable about art and has great suggestions on how to best frame each piece. The framing is carefully done and has added value to the artwork. Their prices are slightly higher than Michael's and Aaron Brothers but the knowledgeable staff and the beautifully crafted frames make it worth the added cost. I don't take my artwork anywhere else. read more

I had a custom made family tree made for my 88 year old Mom. and wanted the best frame I could afford. I read many reviews and thought all of the Framestore reviews were honest and insightful. I took this precious piece of family history to them and wow! What a job! It's beautiful and the craftsmanship.. is perfect. My whole experience from beginning to end was fabulous.. Jason Rocks! Thanks!!!!! read more

I recently took a print to the Framestore and had Jason help me out with choosing a frame, since I am aesthetically challenged. He chose a frame that worked perfectly with the print and also fit in perfectly with the room that I described to him. And it was even on sale, so it was very reasonable. They called when it was done in a week and half or so, and when I got it home it looked great. Nice job at a good price. read more

Why do we bother to get things framed? I mean, there are so many special pictures in our life that there's really not enough room on our walls to make this happen. However, we as a society feel that there are those special pictures that definitely need frames, and when that happens, we start looking for coupons. So what is more important, the frame or the coupon? That depends on who you ask. Where I come from, the coupon is King! It's just the way my mother raised me. Every Sunday morning in the LA Times, it didn't matter if the world was burning, the only part of that big bundled newspaper that mattered were the coupons. With that said, once you have the pic you want framed as well as the coupon, you need to see a young man at Framestore named Jason. He's the life-coach of framing. He'll make you want to come back even when you have nothing to frame. One time he helped me to my car with a rather large piece and then I drove away only to find that he was still in the backseat. Hey, these things happen, but my time with him is always rewarding, and I'm sure Jason brings that personal level of professionalism to every customer. I also want to extend a special thanks to the owner. Although he wasn't there, he worked with me on an affordable price after I decided to go from Standard Glass to Museum Glass. It's a lot of money but well worth it. If anyone wants to come over and see my framed art, please let me know. I have two showings a day starting @ 10 am and 5 pm. Cassette tours are also available. Take care and good luck. Martin Stuart read more

I was very pleased with the several pieces that we had framed. Jason was especially helpful in teaching us about framing and how to accent colors and designs. He was patient and didn't mind us looking through many frames and ideas before deciding. When I went to pick them all up (early!) he had placed our pieces around the store to display them, which was really fun. Friendly and knowledgeable, we'll definitely be going back. read more