ALL THE ONE STAR REVIEWS ARE VERY ACCURATE! DO NOT WASTE YOUR TIME/MONEY HERE! The one thing that all the one star reviews have in common is that the therapist do not show up at the time or at all. This happened to me where I waited in the lobby for 20 minutes trying to get a hold of front desk (which they don't have). The staff at the hotel let me know that this happens often and there wasn't anything they could do. I gave up waiting and went back home. 3 hours past my originally appointment, they texted to reschedule. I rescheduled deep tissue massage the same day and confirmed with them the time. I go there for the second time and to your guess no one is there AGAIN. James was my massage therapist and I started to raise concerns of James qualification as a licensed massage therapist. I've had many massages and the way he undraped me was very inappropriate. It already made me feel uncomfortable. Not to mentioned, he left a bruise on my back the following day! My friends are massage therapist and they said the muscle he was working which is where the bruise is located- is a tender spot. You are NOT suppose apply a lot of pressure in that area. I also asked him to perform a different method because all of his moves were just the same repeated simple movements and he proceed to the same simple movements any average joe could have done. In another instance, he used all his body weight towards my body that was way too close to my bottom rib. I honestly think I was going to go home with broken ribs..I was really confused what kind of massage I was getting.. This isn't the WWE?! I didn't find the massage to have any technicality to it just the same o' movements. I was in touch with Eva, who seems to be the owner of Faris, and told her my experience at her spa. I mean the lack. of. customer. service. wow. She tried to argue that the bruise is not from the massage. Nothing was resolved in our conversation. I would NEVER recommend a spa like Frais.. not even to my enemies.. Save your time and money, folks. There are a lot more spas in DTLA and Ktown worth your while. read more

Frais Spa - Day Spas Near Me - Los Angeles, California

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I had the 90 min signature massage. Hands down the perfect massage I was dreaming of! I'll come back to check their consistency but so far I'm happy to give this boutique spa the 5 stars they deserve What a hidden gem! I've tried so many expensive spas in LA and this location is now at the top of my list. Excellent customer service and the massage therapist today was phenomenal. read more

Frais Spa - Day Spas Near Me - Los Angeles, California

10/9/21 Massage 10/10. Ambience 10/10. Overall customer experience 20/10. This place is AMAZING!!! I've already recommended them to 3 people and my wife's friends are already talking about going again. I booked a couple's massage for my wife and I but I couldn't make it. So her best friend and with her. I came here the day before to give them a bottle of Champagne my wife wanted to try and they stayed in contact with the entire to make sure I wasn't worried and to make sure my wife's day was special. Crazy thing was my wife didn't realize where she was going (her friend helped me with that) but ended up being a 3rd person that came with them because they were going to dinner after that. They accommodated everyone and everyone felt special. read more

Frais Spa - Romantic Couples Getaway package - Champagne and Sweets after massage (during rose petal & sea salt detox foot soak) - Day Spas Near Me - Los Angeles, California

I had the same membership experience as a previous reviewer - do NOT get their membership! It is extremely difficult to cancel and I had to straight up get a new card just so this spa would stop charging me. I told them 3 months ago that I wanted to cancel and they acknowledged it, and never actually canceled my account. I honestly don't care that there is a cancellation fee, I was happy to pay it, because the fee would've saved me money rather than them continuing to charge me. I also had the same experience as others, where they cancel or try to reschedule you last minute. Their only saving grace is the massage staff - Jennifer and Scott were great. But as an overall establishment not being able to operate its customer service effectively, I need to give this 1 star. read more

Wow! Jennifer is magical. I feel like I should go back and tip her more. My back feels amazing and my skin is very radiant and glowy. You enter the hotel lobby and it's straight down the hall on the right hand side. The spas lobby chairs could use a carpet shampoo or remodel, as they are fairly stained and it almost de-values the place. My services, however were comparable to the Fairmont hotels and better than the Ritz Carlton! Attached you will find pictures. Including WiFi password. My only other complaint is the covers on the massage table for you head need to be changed.... Or they need to have a better disposable cover for anti bacterial purposes. read more

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Eva the manager is unprofessional and does not return phone calls or texts. I purchased their couples massage through their app because of lack of response and made an appointment only to be told they were booked that day. I tried to reschedule and there were no dates that she could offer that would fit my schedule. I am trying to get my money back from them but they stopped replying read more

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I purchased a Groupon and called to schedule an appointment. They texted me back instead of returning the call. I texted back immediately with no response and had to send a follow up text the next day. They were unprofessional and barely wanted to accommodate my inquiry. After having to push them to actually look for an appointment I realized I didn't want to patronize a business like this. I cancelled my Groupon because I shouldn't have to beg for an appointment. read more

Frais Spa - Day Spas Near Me - Los Angeles, California

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Frais is a one of a kind spa. I have had massages here and every single time, I have never left disappointed. All the massage therapist have different techniques and have always met my needs. The spa is located in the O Hotel in DTLA. The owner is very nice. I would recommend Valerie for focusing on certain areas of concern and also Michelle who did my service today. She was amazing especially if you need a full body stretch and massage which I truly needed because I have been working out a lot lately. Always wanted to join there membership and finally did! Can't wait for my next session! ‍ I definitely recommend a massage from here to help and maintain balance in your body! read more

My girlfriend and I got a couples massage package here on Groupon, and we weren't disappointed! We arrived 30 minutes early for our private steam sauna and shower. Then we had a shared room massage with Jennifer and Michelle. It was a Korean style massage with lots of deep tissue action. Finished it up with a rose water foot soak and a little Ferraro Roche and champagne. Other than some discarded water bottles and napkins in the waiting room, we felt like it was clean and good quality! Would recommend the Groupon to friends! Tip your masseuse; it's still a pandemic! read more

I highly recommend Frais Spa! I think it's the best massage spa in downtown Los Angeles! It was quiet simple for booking, I got a text message after I left a voicemail and it was simple and quick. Jennifer is the best massage therapist I ever met. I will definitely be regular. You can park at Ralph's(90 mins free parking with receipt) and get a drink after massage :) read more

Frais Spa - Frais Spa in downtown Los Angeles - Day Spas Near Me - Los Angeles, California

I had such a great experience today (May 13, 2021)! The Spa smells so fresh and beautiful the moment you walk in. I was greeted kindly by the staff and filled out the form about the services, add-ons, health checks etc. She took my temperature at the door (they are doing a great job with following COVID protocols). Everyone is wearing masks. My Hubby booked the Massage/Facial package for me as a Mother's Day gift and I was so deeply relaxed. Service: The room was cozy and quiet. I had fresh sheets, towels, and a robe provided for me. I opted for two add-ons: Hot Stone Massage and 24K Gold Facial They were both worth it! The masseuse did a great job of periodically checking for my comfort and getting the kinks out of my tired bones The hot stones were adjusted to a temperature comfortable for my skin (which they also check to make sure you're comfortable with those too), and I felt like a million bucks. The oil used has a very light scent and leaves your skin so supple and silky. The facial service was equally superb! They start out by steaming your skin to open the pores and it's followed with an extraction and deep cleaning. The thirty minutes (sadly) flew by! But my skin feels so clean and happy after the session. The staff is kind and sweet, please be sure to tip nicely! I hope I can visit again soon! read more

Such a shame. I loved my first experience at Frais Spa, but every time I returned after that, it just got worse and worse. The last time I came, they were THIRTY MINUTES LATE. I sat in the lobby for half an hour with no one at the front desk. Finally the receptionist came in with a man, her hair disheveled. Weird. She also didn't realize I had an appointment that day. I shrugged it off as a bad day.. but when I came today for my 12pm appointment, there was a huge lock on the door. Not a soul inside. It's like they didn't even try. My question is... why even have a business if you obviously don't want to treat your customers? read more

Frais Spa - Day Spas Near Me - Los Angeles, California

On my birthday I decided to have a massage and wanted to find the perfect place. Looked on Yelp and found this place. Let me tell u, they live up to there 5 star reviews. Complimentary champagne while I wait for my massage, Friendly, clean, and most of all great massage therapist JENNIFER! Definitely will be back! read more

Frais Spa - Day Spas Near Me - Los Angeles, California

This massage made my boyfriend and mine's day. We were staying at wayfayer and waiting for our 5pm dinner reservation. Figured we would kill time and called over to this hotel spa right next door. They were very responsive at 3:45pm to get us promptly serviced at 4pm. Wow! One of the best massages I've had- thank you Scott! I've had quite a few massages and keep taking my boyfriend places which never appease him. He had Jennifer and said she was amazing!! Thank you for making our time memorable. read more

My fiancé treated me to a wonderful couple's massage for my birthday. It was truly heaven sent. The deep tissue reflexology massage was amazing!! I definitely will be visiting again soon. read more

Frais Spa - Day Spas Near Me - Los Angeles, California

Awesome spa, friendly staff and therapists and great skin products. I really like the rose body oil I bought here. read more

Frais Spa - Day Spas Near Me - Los Angeles, California

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I received a text message from Eva at Frais Spa at 1:08am the day of my massage saying they had to cancel. My fiance and I purchased a couples massage and they said they had no body to do it. They said I would be refunded and its been over a month and that has yet to happen. Even the hotel in which its located said bad things about them. Super unprofessional read more

Frais Spa - Day Spas Near Me - Los Angeles, California

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I don't ever write reviews and I feel complied share how unprofessional my experience or lack there was of this spa. I am on my honeymoon and booked a couples message with Frais. We showed for an 11am appointment 10 minutes early with no one to greet us. After waiting 15 minutes no one was there. Another 15 minutes, we decided to leave. Super disappointed and was so looking forward to our messages. I don't not recommend. Please avoid at all costs. read more

if I could do zero stars I would. It is my anniversary weekend so I decided to purchase a couples massage and facial at this spa. You would think they would want to make a good first impression being that I can keep coming back and referring my friends/family but it seems they do not care. If you purchase a Groupon, you are seen as last priority and are not able to book on weekends (this was not stated when bought) to make it even worse, they do not call back and do not have anyone answering their phone. They text you back. I pretty much was begging to be seen when I'm the customer lol they text me and when I said I bought two Groupons they stopped replying as fast as they were at first. The text messages are not an automated system. It is clearly a person. Do not support this business that could care less about customer service. There are better and cheaper places with more communication and hospitality! DO NOT SUPPORT THIS PLACE! read more

Frais Spa - Once I said I bought from Groupon they stopped replying right away. It would take them about 3 hours to respond to me. - Day Spas Near Me - Los Angeles, California

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I have been contacting the business for months try to cancel my membership. Phone calls, emails, texting - to no avail. They don't respond to my requests and continue to charge my card. Really awful business practices and horrible service. Do not give them your credit card number! read more

Great service as always! I enjoy my visits here and feel it is one of the best spas in downtowns

update: 3/16/21 still have not received my promised refund from this shit show of a spa. ive emailed more than 6 times and called and called and left messages....to no avail of course. this place is the worst and eva is a terrible terribke owner. also you shouldnt be super sore after any massage people. a half a day of sorreness is one thing but sore for days means the massage was bad lol please please go somehwere else. read more

I got a massage here twice and the experience is so worth it! The ambience is beautiful and quite comforting. The staff is really friendly and accommodating and the wait time was short. I arrived slightly early for my appointment and I had some tea in their waiting room. It's honestly super relaxing to be in there. The massage was really professional each time and I felt SO good after! read more

I've been to Frais Spa three different times and the service is so inconsistent. The first time I went I got a massage that was just okay. I decided to give this place a second try almost a year later and had a great massage with Jannet. I was so excited to finally find the right massage therapist that I booked another appointment with her a month or so later but decided to treat myself and add an express facial as well. My experience with the massage and facial was mediocre at best. When I arrived I waited 10 minutes for Jannet to prepare for my service. This cut into my service time. When we started, the massage was rushed--I assume this was because she had to do my facial. She asked if there were areas she could specifically work on before the massage and I told her my neck. I informed her that I had slept wrong and would like her to focus there. She didn't spend much time on my neck and it still hurt after the massage. As for the facial, it was rushed, below average and not relaxing. It seemed as if she had not prepared before the service so she was running around the room getting the products together, rinsing things and moving machines the entire time. She also went through the entire facial without explaining what she was using in my face. At the end of the facial, she applied what felt like a light serum but didn't apply sunscreen. Good thing I brought my own because it was around noon when I left. I expressed my concerns with the front desk before leaving, especially the fact that my neck still hurt and she said they will do better next time. I'm not sure there will be a next time. The waiting experience is also inconsistent. The first time I went I was told to wait in the waiting area for my massage therapist. I wasn't asked to change or given a robe. When the massage therapist took me to the room, she asked me to change there. The second time, I was given a locker in the bathroom and a robe and slippers to change into. The third time, I wasn't given anything and was asked to wait in the waiting room. read more

I want to start off by saying that everything about this spa is gorgeous. It's smell really nice and it's feel so peaceful being in there. The staff did a wonderful job as well. Can't wait to be back. read more

Frais Spa - Waiting area - Day Spas Near Me - Los Angeles, California

I got a massage here as a gift from my daughter and it was absolutely wonderful. Michelle was my massage therapist and she is exceptional. The massage is the best I have ever gotten in my life . I came out of there feeling like a completely new person. Every single minute was outstanding. I don't know how Michelle had so much energy and strength to last the entire massage. The facilities are so clean and serene. The women's locker room was very clean and I enjoyed the amenities. A really wonderful experience. read more

Me and my friend booked a last minute massage and they fit us in. We were greeted by kind welcoming staff and give. Tea and water. Both of us had an amazing massage with therapists who knew what pressure and flow we needed to relax us on a hectic LA day. Afterwards we enjoyed a rose detox foot bath. Highly recommend if you want a professional, beautiful spa experience in downtown LA read more

Frais Spa - Frais Spa Massage 60 Minutes - Day Spas Near Me - Los Angeles, California

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Having a photographers back which needs regular attention, Dr Dale Fernandez is a rare find in the practice of chiropractic service. He's on point and brilliant at relieving and healing my aches and pains. I'm thrilled to find he practices at Frais spa, providing steam and shower amenities. Ive booked an hours deep tissue massage next week as I was so impressed with the professional service Dale and his staff provided. Parking on the street wasn't available when I arrived for my appointment. With my validation parking was $8 for 2 hours which was fine. The Spa manager informed me they're working on a better deal. read more

Frais Spa - Day Spas Near Me - Los Angeles, California

DO NOT give them your credit card or join any membership nor obtain any service. I joined their membership back in Feb, with Covid hitting, they said they would hold future charging till restrictions lifted, yet they then started to charge and charge. Because they were not responding, I had to get my cc company involved. I finally got hold of the owner, I assume, she said she cancelled. With Covid and just asking to make things right, I opted for a credit vs asking for a full refund. They keep saying they were cancelled yet once again additional monthly charging again, its Incredible. Now, Im reaching out to the Mindbody who processes the membership to assess what needs to be done or legal docs are required to have them halt, buyer beware. Just make it right Frais. I gave your business another opportunity, yet now I deeply regret trying to help. read more

Amazing Massage and Facial with Jennifer! It was my first time at Frais Spa and they did not disappoint! Feeling rejuvenated and so relaxed! Will come back again for sure! read more

Frais Spa - Post Facial relaxation! - Day Spas Near Me - Los Angeles, California

We had a couple's massage and it was an amazing overall experience. I had Jennifer and she was definitely on point my problem areas. Will definitely come back! read more

I went here to treat my mom for her birthday. She absolutely loved the massage and the overall amenities of the spa. The staff were friendly and accommodating as well. It is really relaxing and enjoyable. I highly recommend it read more

Great massage. Really strong hands and great value! Definitely recommend. 5/5 stars, come here forsure!

We had such a nice and relaxing time at this spa. It's conveniently located towards the back of the O Hotel on the first level, so it's private and away from street noise. The staff was super friendly and service was great. The ambiance was inviting and modern. We arrived a little early to use the sauna, followed by a foot soak with tea in the lounge. Then, a couples message upstairs. Isabel and Yadira were attentive to our needs, and we left refreshed! Will definitely come back when we visit LA again. Thank you! read more

Frais Spa - Cute spa! Looking forward to relaxing with the birthday boy! - Day Spas Near Me - Los Angeles, California

It was a romantic experience the staff was nice my boyfriend enjoyed the message It was his first time I felt like my masseuse was a bit rough and too fast when massaging. Next time I will speak up and tell her to be slower and gentle. But overall it was a good experience. read more

Frais Spa - Day Spas Near Me - Los Angeles, California

Me and my fiancé came for a couples therapy $500 in total for just a oil massage and expired snacks...not only that thought after I left I called and told them I had forgotten my engagement ring on the table and I asked to speak to the lady that took care of us and she said she did not see anything nor did any item come up reported....this is such a shame because I have a photograph of where I left it and I also asked to see camera footage since there was one right in front of us recording us and she refused.... I can't stress this enough do not come here they do no care and massages are not worth half a thousand dollars... just plain ridiculous. Also asked to speak to a manager and I was also declined that, really just want my engagement ring back. If I could rate this place a ZERO I would. In the picture I left my ring next to the wine glasses and she said she threw everything away and denied seeing my ring lol so ur telling me u threw away glass champagne cups and mirror glass decor? read more

Frais Spa - The couple package ... cheap wine expired snacks - Day Spas Near Me - Los Angeles, California

This place is so clean and cozy. I was quite impressed as I enter the entrance. They accepted my reservation after hours and they were all ready to greet me when I got there. They have a nice spacious men's shower area. Also the therapist was very friendly. I would highly recommend office people in the area to stop by after work to get relaxing massage. Worth every penny. I am thinking to come back next week for more experience at this new place I found. read more

This a boutique spa that's intimate and relaxing in DTLA. It was awesome deep tissue massage by their therapist. I'm going to come back here for the same therapist again, needed it after 40 hours of sitting on computer weekly. My neck and shoulders are definitely relax!!! read more

Treated myself to a birthday massage and facial for an amazing price great fun location very clean great ambiance / atmosphere. My masseuse was amazing made me feel soooo comfortable did a greatttt job at massaging me and hitting all the spots as well as for my facial. Super clean as well due to the fact of it being covid thank you soooo much definitely coming back read more

This was the best way to end out girls trip! From the minute we walked in, everything was amazing! Definitely recommend this spa if you're visiting downtown LA! I will be returning for sure! read more

Frais Spa - Girls trip - Day Spas Near Me - Los Angeles, California