Liars, cheaters and incompetents are the kindest words I could use to describe this team…read more Beware -this is a pit of vipers that will s(p)it in your mouth and s(h)it in your lunchbox the moment your check clears the bank. Like politicians once they get your vote. You mean nothing. I purchased my second Mercedes in 12 months just two days ago. The first Mercedes was brand new. Betten Imports were insistent that they would provide excellent service. We HATED the car, but my/our grandson loved it, so we sold it to him for the price of a Ford mini-truck we had our eyes on. He needed some assistance resetting the Mercedes app on his phone, but we had called Betten Imports and told them about the transfer of ownership. "Send him in!" they responded. They wouldn't help him. The service department wouldn't even talk to him, questioning his ownership even though he had the paperwork in hand. Last week we saw a small car we liked, and decided to give them the benefit of the doubt on a 2022 car. Just off lease, it had a couple of issues. They couldn't find the second key for the car, and the salesman Dan E. said he would make sure it was taken care of by contacting Chris in the Service department. There were two missing covers in the back seat, and he said that would be taken care of as well. (NOT) Forward to Saturday morning, and the key issue was dismissed with the instructions to contact Chris on Monday and it would be taken care of. We had the same conversation with the financial officer while finalizing the paperwork. He said if we had any issues to let him know. Monday morning I called Service and explained the issue. He responded with a lot of double talk, and said he would call back. He called back, said he spoke to the salesman and they decided not to cover the key, and he would order a new one for $990.00. Maybe they only cheat senior citizens. I'm 71 and my husband is over 80. Don't go there if you value good service and an honorable staff.

Customer service. Honoring a car manufacturer warranty…read more If you own a Volvo take the time and drive to another Volvo dealership. I go to Crippen Volvo in Lansing where they honor the Volvo warranty and return phone calls. I moved from out of state and all my local friends make the drive to Lansing or Traverse City for service and problems. Just because Betten Imports might be the only Volvo in GR doesn't mean you need to settle for crummy service with bad attitudes.

Ted S. was very helpful. He genuinely cared about getting me the right vehicle. Not just selling…read moreme what he had. Mike and his team were very courteous and professional. Very good car buying experience!

Bought a Kia Niro here in March 2025. They reportedly do check overs on the cars before they leave…read morethe lot when sold. Not sure who checked it but my car has completely stopped working two times in less than a year. Transmission shot, brake issues, engine issues. I'm so disappointed. None of this was on the carfax or any warnings on the car. The Kia dealer in Kalamazoo were shocked the car was sold to me in this condition and were completely confused why the service lights never came on. Also, once you buy a car, communication is at absolute zero when you leave in your new car. I reached out several times for questions and concerns and NEVER heard back. Jay, the financial administrator, do not expect ANYTHING besides too much talking about up charging you for everything. I had several questions regarding the loan after and he refused to communicate back. Disappointed and will not be buying Kia again. I'm already having to sell my car I've had less than a year.

Best place to purchase a vehicle. Great communication from Sales and Service. Service had me in and…read moreout in one day.

Berger is an awesome place to buy a vehicle. The staff is nice and very knowledgeable. We will…read moredefinitely be back.

Absolutely loved Ty in the Service Department at Toyota of Grand Rapids. He was professional, kind,…read moreand courteous. Thank you for making us feel valued as customers! You are so appreciated!

Horrible service. No communication while fixing car. Dropped off at 8:30 (supposed to be done at…read more12) and they did not even start till noon. Then they kept stringing u on that it will be done soon. 8 hrs later (yup, that long) and no apology, no call (I had to walk to desk to find out done). Waiting room had only like 2 outlets so you can't even work/charge computer. Overall I would give a zero if I could. This has turned me off of buying another Toyota. Horrible experience. Do better.

After a long time search for a certain vehicle I did do some searching for my best options to…read morepurchase a vehicle with the features I wanted. I initially inquired about a vehicle at Harvey Auto but the price was just to high and didn't make sense for me. With some advice from Harvey's car salesman "Matt Fox" I tried to get the best rate financing for myself. His knowledge of the business helped me in finally making a decision after a month of dealing with dealerships onsite and online. I had some great communication and up front details about purchasing. No pressure, but he did get me to a point where I needed to be in order to purchase. I flew into town and he gladly picked me up at the airport, much appreciated! Upon arriving and my final checks on the vehicle he did everything I asked before my drive home to bring my wife the vehicle she's been wanting. She loves the vehicle and couldn't ask for a better experience with Harvey Auto Outlet and have to give a BIG thanks to Matt Fox for helping my family out and working everything out on his end!

I recently bought a car from Larry Slotsema at Harvey Lexus. He was low pressure and very…read moreknowledgeable. Overall great buying experience.

Talk to Cory if you are looking for a new ride. Cory and the rest of the team went above and beyond…read moreto get me a great deal!!! Thanks Cory!

Matt Allison at Fox Nissan is a wonderful salesperson to work with on any vehicle. I went into the…read moredealership, only to see my options since my lease is up in mid-July. Matt approached me, and was super helpful, he let me guide where I wanted to go. I never imagined I would finalize a deal today, but we did. He is a no-pressure kind of salesperson, and one I would HIGHLY recommend. If I could give 10 stars, I would! Thanks, Matt!

First time customer to this location, I arrived early for my appointment, truck checked in for…read morebrakes, the waiting area is very nice and comfortable, a variety of drinks provided, the service advisor met me in the waiting area to discuss needed repairs. The repairs were completed.

Fox Ford is the worst dealer around!!! They do not take the A-Plan or X-Plan claiming they are…read morebarely afloat, that is pure BS! Go to another dealer. Anyone would love to take your plan! Don't let Fox Ford tell you that nobody will take your paperwork, because that is a lie! They forget that those of us who give the X-Plan to our family or the A-Plan to our immediate family, are the reason they have cars to sell. Remember that Fox Ford! YOU SUCK!

I've leased multiple vehicles through Courtesy Chrysler Dodge Jeep Ram, and every experience has…read morebeen excellent. They have been transparent, honest, and easy to work with.

We bought a new car at Courtesy and had a great experience. Jake D, our salesperson, was…read moreexceptionally helpful in matching our needs (and wants, to be sure) with a vehicle. He is very low pressure, totally transparent, and helpful. He worked very hard in overcoming some special circumstances that we had, and helped us secure a stunning vehicle at the most competitive price by far. We will recommend to our our friends and family, without hesitation, to seek out Jake at Courtesy CDJR.

I had dealt with CarMax back in Southern California when I sold my car. I had pretty much same (but…read morequicker) experience at this location. As a reference, I came here to sell my car. + Trevor touched based with me on the phone on the day of my appointment. + Christy helped me and it took her maybe 10 mins or so to move my car, get the paperwork, then another 5 mins or so to scan the signed paperwork etc. + In 15-20 minutes, I had the check in my hand and waiting for a Lyft. + They consistently offered more money (~$3k more) than other rivals (Caravana, etc.) Make sure to check with them on pricing even if you don't plan on selling your car here. Doesn't cost you to get a quote with them. + They called Lyft for me (60 miles radius) free of charge. + Streamlined process. Uploaded all documents online the night before and had no issues with the website/form. - I live 2 hours from the closest CarMax location (this one). I wish they had another location closest to Detroit area (let's say). I had to catch another Lyft from mid-point to my home, but it wasn't that bad.

We just bought a car from carmax. I was very hesitant and scared but everything went very smoothly…read more After submitting the online paperwork, the entire experience probably took 45minutes. There was no pressure. Our sales rep was Diamond. If you dislike dealerships I recommend going this route. We had zero issues with carmax in Grand Rapids and the car is running just fine. I would buy from them again and request Diamond.

Ok. done with Valvoine. Kids working there know very very very little about cars. they LOST the…read moredipstick for my vehicle. (they paid for new one when i called them out on it. they over torqued the oil pan bolt. and they left the front end of my Jeep a MESS. Oil all over the paint. Ive been changing oil myself since I was 14. (39 years now). ITS NOT HARD TO DO. ive just been feeling to tired and lazy to do it. Well im done having people who dont know what they are doing, do it. DO NOT GO THERE. you risk destroying something. what he hell did they do with my dipstick?

I've been here twice now. It's a pretty formulaic service. Still, the energy of the workers has…read morealways been high. They are super friendly. I know it's "just an oil change" but I feel good about supporting these workers.