I brought my Mercedes GLC to Betten Imports when I first moved back from Fort Lauderdale, and…read moreunfortunately, my experience was a huge disappointment. I was accustomed to the level of service I received at the Mercedes dealership in Fort Lauderdale--professional, respectful, fair, and genuinely helpful. I assumed that same standard came with owning a luxury brand. Unfortunately, that was not my experience at Betten. From my first visit in 2023, I constantly felt like I was being upsold on services, and communication was difficult. They were hard to reach, not particularly helpful, and the overall customer service was lacking. At first, I thought maybe it was just a bad experience, but unfortunately, each subsequent visit was just as frustrating. Thankfully, I eventually got rid of my Mercedes and no longer had to deal with them. Unfortunately, we recently found ourselves dealing with Betten again after my partner purchased a 2021 G-Wagon from them with reasonably low mileage. From the very first phone call, the experience was incredibly disappointing. The staff were rude and immediately seemed to assume that we couldn't afford the vehicle, even laughing at us during the conversation. My partner decided to go in anyway, saw the vehicle in person, and ultimately purchased it. Just THREE days after taking ownership, the check engine light came on. The vehicle ended up needing approximately $15,000 in repairs, which thankfully Betten agreed to cover. Now, six months into ownership, we brought the G-Wagon back in for routine maintenance, only to find out it needs another $15,700 in repairs. Betten offered to cover $2,500 "for good measure." This is incredibly concerning for a vehicle that was supposedly thoroughly inspected before being sold. We're now looking at approximately $30,000 worth of repairs within six months of purchasing the vehicle. What makes this even more frustrating is that the issues aren't just about the cost. It's the entire experience--from the initial phone call, to the way we were treated when purchasing the vehicle, to the repeated mechanical issues and lack of confidence that the vehicle was actually inspected as thoroughly as it should have been. For a luxury dealership, I expect a much higher standard of customer service, transparency, attention to detail, and accountability. Unfortunately, our experiences with Betten Imports have consistently fallen far short of that standard. Between my experience with my GLC and now my partner's experience with the G-Wagon, I can't recommend this dealership. Two Mercedes vehicles, two very disappointing experiences.

I'd like to start by saying that we have purchased 3 different vehicles from Betten Imports. My…read morebeef is not with the sales staff. It has been an entirely different experience with the Volvo service department. Currently the two service advisors are great, Andy is very knowledgeable, kind and helpful. Brittany is over-the-top nice and very warm. However, it is damn near impossible to get someone to return your call if you leave a message for them. It's also impossible to get someone on the phone. The most effective form of communication seems to be texting. But that obviously cuts off when business hours are over. I want to explain my extremely low rating. Beginning in January of this year, I had my car in for its 120k mile servicing. I came home from that servicing with a slew of repairs that needed to be made, ball joints replaced, air filters replaced, timing belt, and the list goes on. The estimate was somewhere between $6,000-$7000. I went ahead with the ball joints as they were noticeably loose, and some of the smaller things. I then scheduled to have my timing belt replaced in March, so I could break up the expenses a bit. Fast-forward to March when I bring my car in for the timing belt replacement. I'm now noticing a bit of a hesitation when I accelerate aggressively (say I'm merging onto the highway or something). When I pick my car up, they tell me they did the timing belt and replaced the spark plugs to fix the hesitation. And that it's driving well now. It is not. Within a day or two I notice the hesitation is back. Obviously I'm frustrated, but I also have a lot going on, so a few weeks later, I call back. They are booking out into June, but they tell me that they have a cancellation on May 23, so I take it. To make a very long story short, I was supposed to drive to Chicago the next day but after not hearing from them all day, and trying to get a hold of them like mad after I got out of work, it turns out they hadn't figured out the issue until the very end of the day and needed to order parts to replace it. Now, it's Tuesday after Memorial Day (they've had the car since Thursday). I approved the repair of the fuel injectors on Friday, but didn't hear back from them. I finally received a text saying that they needed more time. On Wednesday I picked the car up and I kid you not, I drove 5 miles from my home and the hesitation started up again. When I called back the next day the response I got was, "Are you sure? We drove it extensively and it never recurred." So, I asked to speak to the service manager because at this point, I'm pretty livid. The service manager, Eric Allen does not give a good first impression. I try to explain my frustration to him, and he eventually comes around. He tells me that he personally will follow the progress of my vehicle, make sure I get a loaner car, and will cover the cost of the repairs. I should only be speaking to him from here on out because he's on top of it. I have this loaner car for FOUR WEEKS. I hear nothing for the first two, but after leaving messages for both service advisors and Eric Allen, I receive a 2 line text saying they are still getting the misfires. After another week and I half, I reach out again, and am told they need to borescope into the cylinders. Then, at 3:30 on Friday, I get a text from Andy (still no word from Eric) saying that the cylinders are scored and that the engine needs to be replaced. I ask for a phone call in return, but I'm also headed into work so when I don't hear back right away, I actually say that I would rather talk on Monday so I had time to research. When I do speak to Andy, I request a meeting with the service manager as I have a lot of questions. After doing some research I learned that there are other tests that should have been done. After putting me off for a bit, I do finally receive a call from Eric Allen. And when I tell you that this man started off on the defensive, I mean that he was completely rude and unprofessional from the get-go. He clearly hadn't spent a minute of his time following the progress of my car, had Andy in the background basically telling him everything, and when I questioned why he was so angry, he yelled exasperatedly that I should "be talking to his service advisor and not him." Which of course pissed me off, because he had previously told me that he would take care of this. At this point, I was completely done. I picked up my Volvo as-is and returned the loaner car (which they inspected in front of me like I had damaged it somehow). I do want to talk about one more thing. When digging through all the repairs I've had done at Betten, I found the paperwork for a piston ring repair that Volvo covered in 2023. It turns out they replaced my timing belt with that repair. So the timing belt didn't need to be done again. I did bring this up to Eric Allen and after some discussion he did agree to refund it to me. It makes me curious about what else I've paid for but didn't actually need.

Ted S. was very helpful. He genuinely cared about getting me the right vehicle. Not just selling…read moreme what he had. Mike and his team were very courteous and professional. Very good car buying experience!

Very poor communication and customer service with the SERVICE DEPARTMENT. We leased our 2025 Kia…read moreTelluride and has since been to this dealership twice for scheduled maintenance work. The first visit was very long with no explanation for why. When the vehicle was finished, the service staff basically gave me the paperwork and said everything was fine. No great, but I figured that the next visit would be better. NO! I brought in the Telluride yesterday for a scheduled maintenance visit. Once again, long wait. Now the car is leaking fluid all over my new concrete driveway and I can't get my service representative to return my calls after two . I'm leaving now to drive back to the dealership. UGH, not using this dealership ever again!

The service advisor could not of been better. He truly…read morelistened as I tried to explain the intermittent starting issue with my 2007 trailblazer. Enterprise did not have one car in Grand Rapids. He got me a ride from a nice guy from Berger.

Bought a 2024 Cadillac from the used cars at Berger Chevrolet on 28th street, at all costs do not…read morebuy a car at this place, the used cars manager blatantly lied to my face! My offer included having 3 large scratches buffed out which they had already told me they could do and was done, when we picked the car up it was not done so we were told to bring it back the following Thursday (this is after the sale) so we did and then were told the scratches were to deep and there was nothing they could do barring having the whole car painted. The manager (John) told me they put paint in the scratches and buffed it out which was a 100% lie, I personally talked to the body guy! Do not get me wrong the salesman Austin was great but these managers that ultimately make the final deals do not care about you and will lie though there teeth to get the sale and screw you over! Now I am stuck with a beautiful Cadillac with 3 gaudy scratches down the sides that I was promised would be take care of! Stay away from Berger chevrolet used cars!

Just purchased a 2017 RAV4 from Darren Harold and could not have been more pleased! Darren has…read morebeen there over 30 years and has a wealth of product knowledge. More importantly he is truly in the business to assist people with their purchase. He is very patient in the buying process and really strives to help in any way with the purchase. He even took the extra step filling my gas tank half full out of his own pocket as the dealership does not deliver with gas. You could not go wrong with Darren!

Took my 2018 Sienna in for its 90k service appointment and new tires…read more - they messed up the alignment so badly that i called as soon as i got home to let them know the car was pulling extremely hard to the right and i needed to come back. - the only available appointment was a week away. I brought it in and even their alignment tester when you drive through the doors was red , they said they fixed it and tried to change me for a full alignment. I had to argue with them that they screwed it up in the first place. - i leave that appointment and the alignment is STILL WRONG. i make an appointment with Kool Toyota. Had to pay $180 to have them try to fix it and they said it was so bad they could not get it all the way correct but that it was significantly better. - now today i just went to get an oil change after Toyota of GR did it at the 90k appointment and the oil filter is on wrong and had to be broken off in order to be removed. Do NOT USE THIS DEALERSHIP FOR REPAIRS!

I recently bought a car from Larry Slotsema at Harvey Lexus. He was low pressure and very…read moreknowledgeable. Overall great buying experience.

After a long time search for a certain vehicle I did do some searching for my best options to…read morepurchase a vehicle with the features I wanted. I initially inquired about a vehicle at Harvey Auto but the price was just to high and didn't make sense for me. With some advice from Harvey's car salesman "Matt Fox" I tried to get the best rate financing for myself. His knowledge of the business helped me in finally making a decision after a month of dealing with dealerships onsite and online. I had some great communication and up front details about purchasing. No pressure, but he did get me to a point where I needed to be in order to purchase. I flew into town and he gladly picked me up at the airport, much appreciated! Upon arriving and my final checks on the vehicle he did everything I asked before my drive home to bring my wife the vehicle she's been wanting. She loves the vehicle and couldn't ask for a better experience with Harvey Auto Outlet and have to give a BIG thanks to Matt Fox for helping my family out and working everything out on his end!

WOW!! Fox Nissan is great to work with! Excellent sales and service. Glad to do business here very…read moretime.

Not happy with them at all. I drive a 2022 Nissan Rogue. This dealership happened to be really…read moreclose to me when I had an engine malfunction warning pop and they refused to even read the codes on the car. Which forced me to take my Car across town to My Auto Nissan. Luckily they got me in right away and diagnosed the issue quickly. I am 3 hours from home and was in urgent need of help. Definitely would not recommend them to anyone.

Carter Johnson and the entire team at Fox Ford absolutely knocked it out of the park! From trading…read morein my previous vehicle and helping me find discounts, to making the paperwork painless, transferring everything to my new Ford F-150, and walking me through all the awesome features--they made the entire process incredibly smooth. Carter has also been great about answering the many extra questions I've had before and after the purchase. Couldn't be happier with my experience. Highly recommend Carter and Fox Ford!

First time customer to this location, I arrived early for my appointment, truck checked in for…read morebrakes, the waiting area is very nice and comfortable, a variety of drinks provided, the service advisor met me in the waiting area to discuss needed repairs. The repairs were completed.

I've leased multiple vehicles through Courtesy Chrysler Dodge Jeep Ram, and every experience has…read morebeen excellent. They have been transparent, honest, and easy to work with.

Pros: Jason + Steven were awesome…read more Cons: Brought my Dodge Journey in for what mufflerman said was likely transmission. Courtesy gets it and says my battery is dead and that could cause the issue with the code because they don't see any transmission issue yet asks to fix it for $800. One weekend later they charge me $1200 because they needed to replace some wires. Fine. Literally the next day car won't start. I get it jumped. Next day won't start again. This is with my $800 brand new battery and $400 wiring. I'm not a car guy in any sense of the word however I truly believe they broke something and refused to take ownership. My car worked before I brought it in and didn't after I left. Last thing I heard was the BCM was drawing power from my battery (which it wasn't before I brought my car in) junked the car after they told me it would be another $800. RIP Big Bertha.

We did an online quote and they offered more than carvana. It was worth the drive to G. R.! When…read morewe got there they honored that price (we were honest on state of car). The rep was super nice, helpful and efficient.

Terrible experience. 18k 2018 Chevy Volt needed 3 repairs within 45 days totalling over 8k. Carmax…read morerefused to help. Never will buy from them again. They have no ethics whatsoever. There 800 customer service line will waste your time and repeat the same things you can find on their website.

Ok. done with Valvoine. Kids working there know very very very little about cars. they LOST the…read moredipstick for my vehicle. (they paid for new one when i called them out on it. they over torqued the oil pan bolt. and they left the front end of my Jeep a MESS. Oil all over the paint. Ive been changing oil myself since I was 14. (39 years now). ITS NOT HARD TO DO. ive just been feeling to tired and lazy to do it. Well im done having people who dont know what they are doing, do it. DO NOT GO THERE. you risk destroying something. what he hell did they do with my dipstick?

I've been here twice now. It's a pretty formulaic service. Still, the energy of the workers has…read morealways been high. They are super friendly. I know it's "just an oil change" but I feel good about supporting these workers.