Recently purchased a Acura MDX from Fox Acura. Amazing vehicle. Great experience from all I spoke with! Including the service department team, who shared similar interest. Aimee was so kind and helpful in the financing portion. Cory and Jacob were kind, informative and moved the process efficiently. They even delivered the MDX, due to me not trading in a vehicle. That was a first for me. In my 40 some years of purchasing cars...best experience ever! Much respect and appreciation!! Thanks so much! Mark P read more

Excellent car buying experience . Very friendly and professional staff. Good price and good trade in price to take the hassle out of selling my Tahoe. Thank you Fox Acura Grand Rapids ! read more

Fox Acura - Car Dealers Near Me - Kentwood, Michigan

Absolute bad ass customer experience. We purchased a new mdx this week. I was able to do a majority of the transaction through email and phone calls which made an already hectic life less complicated. They were extremely fair on my trade in and didn't waste my time. Randy was awesome to work with and didn't have the sleaze ball salesman vibe. Greg the finance guy was excellent and extremely personable. They deliver the car to my house due to a sick kid at home, signed a lot through email and signed a couple documents at my house. The whole process was extremely easy and made car buying not suck. Great job Fox team, you made us feel like we were buying a $200k car. read more

I leased a new 2021 Acura TLX from Fox Acura last spring and the process couldn't have been easier. Dan and Chris in the sales department were accommodating, responsive and knowledgeable. I even took advantage of the "Mobile Delivery" option they offer and had the car and paperwork brought to my home. The finance manager, Brian, called me before they brought everything out to confirm all the details which was great and reassured me everything was accurate. Signing papers for your new car at your kitchen table is the way to go! 9 months later and I just had the car in for its first service. They offer an "Accelerated Service" option which was so easy. No appointment needed for normal maintenance items means you can just drive in when your car tells you you are due, leave the keys with the friendly service advisor (Anes was ours today) and hang out in the many comfortable waiting areas while the work is done. Being a busy Saturday, we were 3rd in line when we pulled in but we're given a reasonable estimate of 45-60 minutes. We were very happy when we drove away 50 minutes later with the bonus of having our first service being FREE since we had purchased the car there! Our Acura shopping and ownership experience with Fox Acura has been seamless and pleasant. read more

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Will never do business here again. Nothing but trouble from the first day we bought our fully loaded TLX A-spec. We are left with a scratched hood on black from their car wash and a suggestion it was not their fault. Watch what you do with this dealer! Never had this issue back in the day, but management has obviously changed and gone down in Well, Paul seemed to be interested in my satisfaction, but when responding privately to him there was no visible response, just adding to the less than 1 star rating. read more

Best, most amazing sales and service team I've ever worked with. I've owned multiple Acuras and recommend this dealer and service facility to everyone I know with a Honda or Acura. Where do I begin... Ray - The most caring, personal, outgoing service advisor ever. Always recognizes me and remembers my name. So friendly sometimes I want to stop by and just say, "hi!" James Carey - Incredible, low pressure salesman who never made me feel pressured. Extremely informed on all the vehicles and took his time to educate me on all features available. I never felt rushed. If you're reading this... BUY YOUR NEXT CAR FROM THIS GUY. You'll be glad you did. Jarrod - HONEST sales manager. He also goes above and beyond for his customers. Always stands behind both his sales AND the service team. This guy has done more for me and my TL than I ever could have expected. Five stars isn't enough. This is the best dealership in town from my perspective. read more

Bought a vehicle this year from Fox Acura and had so many problems with it right away. I don't trust their brand anymore. I've owned many vehicles and what I bought from Fox was the worst I've had. read more

Fox Acura is the best. I drove all the way from Lansing to get my car serviced here, and I couldn't have been more pleased. The staff was extremely friendly, helped me right away, and the service was not only extremely thorough but also took far less time than I expected. Afterwards, one of the members of the service department came and showed me how they checked all these different aspects of my car, what my car's current levels (tires, oil, etc.) are at, and what levels qualify for concern. I left with total peace of mind. Really glad I came. read more

We were treated so well, and so promptly at Fox Acura! My daughter is a college student up there and when we went to pick her up for winter break and head back to Chicago on a snowy Saturday, we were really stressed to discover she had two brake lights out that she didn't know about. Ray and Bill took care of us right away and got us safely on the road again. Thanks so much! read more

Even with routine maintenance, I drive out feeling as though I'm in a 'new' MDX because of the thorough inspection process, Acura(te) advice on what to do/not do and of course the free car wash. Service lately has been blazingly efficient - I think I'll be there for 90 minutes and I'm done in 45. Fox Acura has earned my trust and confidence, which is a precious commodity in the car business. read more

Fixed my headlight for $1,000.00. Some wiring and new parts needed. Was told parts were guaranteed and if there were any issues due to workmanship, they would take fix them no problem. Less than a year later, the headlight quit working again. Brought it back to Fox. They told me there was nothing they could do because the parts installed were not OEM and are not covered by the dealer. Further, I would need to spend another $1,000.00 to get the correct parts. Very disappointed and feel taken advantage of. I don't go to Fox anymore. Now I go to Holland Imports and love them. They really care about their customer. Not how much money they can make or how much the customer has. read more

Let me start my tale with this bit of information: I live in Metro Detroit, where there are four Acura dealerships to choose from, and another in Toledo. I went all the way to Grand Rapids to buy my new TLX. Fox Acura is that good. While I was narrowing down my choices, I started contacting dealerships for prices. Right off the bat, Fox Acura was the first to give me a price without a hassle. No "come talk to my manager". No "e-mailing prices is against our policy". No sending me a quote with full MSRP. (Those all happened with my local Acura dealers.) I started out with Erin Quackenbush, who was super professional and quick to respond to my e-mail. At one point, Chris Peterson took over, and the experience working with him was just as good. Eventually, we came to an agreement, but there was never any pressure. (Meanwhile... a local dealership was leaving me messages to tell me that the car I test drove was just about to be transferred to another dealer, but if I came in today... ugh.) Chris sent a driver from Grand Rapids to pick my wife and I up in Milford on his day off, because that's when it was convenient for me. I was seriously waiting for something to go wrong. When we got to the dealership, my car was inside the showroom, ready to go. We met for the first time, which was pleasant, to say the least. I was handed off to Keegan in the business office to pay, and I thought "Here we go..." Every business office person at every car dealer I've ever been to has been awful about hard-selling stuff I don't want, and numbers not matching. Here... not at all. She was friendly, had everything in order, our numbers matched to the penny. Did she offer me an extended warranty and protection packages? Sure. But it was totally reasonable, and the prices were surprisingly good. And like the sales people before, not the slightest bit pushy about it. I felt really bad about how judgmental I had been. While we were signing papers, Chris was putting a plate on my new car. He took the time to go through many of the features, and while I was thinking "I saw the videos on this" he showed me features I didn't know the car had. People will spend loads of time telling you about bad experiences, especially when buying a car. Cheesy as it sounds, Fox Acura blew away every preconception I had. The next time I'm in the market for a car, I'll get other prices for a sanity check, but I'll buy from Fox. read more

From my saleman (Eric C) to the management (Jared) and then back in Service (Ray) these guys are all a class act, extremely knowledgeable, efficient, friendly and most importantly honest, I will definitely be returning and will recommend friends and family to them. Thank-you guys, it's a pleasure to do business with Fox Acura. read more

Be careful. Very shady dealership. Made a deal to buy a vehicle only to be told the sold it to someone else.

Courteous, friendly and efficient. I like that an appointment is not necessary for lube, oil, filter.

Worked with Jerry Van Vliet and he was extremely helpful and quick to respond. This was an easy and no hassle experience. Everyone I met at Fox Acura was courteous, friendly and willing to help in anyway they could to make buying a car are a pleasant experience. Hats off to Fox Acura. Bill read more

I had bought a 2010 MDX from another dealership in 2013. It had so many issues. I took it to Fox Acura for service. The service team was amazing, they took care of me and the vehicle. Recently I made an appointment to take it in yet again! I called the service manger Ray and asked for the name if a salesperson as I thought it was time to dump this lemon and get a new car. JP Palinski, though fairly new was extremely knowledgeable about the cars and financing. He and the rest of the team worked with me to get into a new car working hard to stay within my financial limits. I cannot say enough good things about this dealership. I highly reccomend them for both sales and service. read more

We are extremely satisfied with our purchase from Fox Acura. Everyone there was so nice and friendly. Our salesman was Jerry Van Vliet and the sales manager Jarrod was great. They went above and beyond to make us feel comfortable and happy with our purchase. We noticed an old message in the log after we took the car home. They sent someone down to pick the car up, gave us a loaner, and then brought it back when it checked out all clear. Great customer service! We love our new car and would recommend Fox Acura to anyone. read more

drove 70 miles to test drive Acura TL, salesperson got up and helped 2 other walk cutomers while we were talking. Manager gave super low ball on trade-in and basically said thanks for stopping by. unless you enjoy getting treated like dirt avoid this dealership. read more

Smiley and the team at Fox Acura worked hard to fix my ailing TL. Even though vehicle was out of warranty they convinced Acura to repair at no cost to me. Great service team at Fox Acura and are clearly concerned with taking care of customer and building brand loyalty. read more