I wish I could give these guys more stars! The best auto repair experience I've had. WHOLESOME…read moreHONEST folks who charge REASONABLE PRICES. They were straight up with letting me know the actual issues of my car and did not try to give me a long list of other things to fix or trying to tally over thousands of dollars like how I've experienced at any other shop I've take my car. Such a pleasant relief I found these guys!! They got my car in quick, they called me back promptly letting me know what they found with the estimate, and had it fixed the same day. I'm all for supporting mom &a pop shops. Will definitely be taking my car back here for any future repair needs :)

Mathew is super talented and help us get our vehicle back in great shape the level of excellence is…read morefar above the average shop! Mathew check everything out and gave us recommendations on what needs to be addressed right now and what is a need down the road! Excellent customer service and I would highly recommend this auto repair shop you will be glad you used them!

I loved the ability to book I made a noon appointment on the website. I arrived to check in and the…read morefront desk guy said the could see me at 1pm because his techs are going on lunch. I explained I booked a noon appointment and indicated I would be waiting so I didn't have time to wait an extra hour sitting here. Very frustrating to drive to an appointment that they had no intention of keeping. Two things need to change: 1.) don't allow noon appointments if techs take lunch at noon. 2.) review your scheduled appointments every night and morning and call your customers to reschedule if your not able to keep your appointments. I'm a new customer and tried to keep an open mind and come back and do the service at 1pm. But there was no apologies, discount offered or anything to acknowledge this error. Just $145 for an oil change charged. The waiting room was nice and clean. Update to owners response: There was no attempt to reach out before hand. You should audit your records closer if the team told you that. I have no missed calls emails or texts asking to reschedule before I arrived. The only text I had was a confirmation for the noon time. Don't be defensive just take feedback as a gift for improvement.

Upon completion of the services I requested I received a receipt which showed that they were…read morecharging the same amount of money for the labor as the cost of the parts themselves. Doing the math I have realised that I was charged $567 for approximately 2 hours of labor. Avoid doing ANY business here if you value the money in your bank account.

I have been here 2 times in the last 2 weeks and everyone has been so kind to me. The first time,…read moremy tire pressure was low and they filled my tires up right away. The second time I was there, I had a screw in my tire. I walked in (they remembered me) and I told them I had a screw in my tire. They took my car back right away, fixed it and I was off to my next adventure. The service was amazing. Everyone here is so friendly. The owner is so kind. Kudos to this team and their promptness to help me. I appreciate the service on my car and the friendly attitude.

Told me I would be charged around $80 to change the battery! Ended up being over $200 to change a…read morebattery! Pathetic! Wouldn't bring my lawn mower to them!

Though this repair shop couldn't repair my year/make of vehicle, I really wanted to leave them a…read morepositive review! I brought my car in for an engine light and brake job, they couldn't repair my car there..... but recommended another shop for me, scanned and diagnosed my car for free, and told me an approximate cost of the job so that I could be confident I was getting charged correctly at another repair shop. The man behind the counter was apologetic, friendly, and very timely. I really appreciated them!

I am flabbergasted at the absolute scam of a price they gave me for an AC evac and refill. I needed…read morethe AC system evacuated so I could replace the compressor on a 2022 Honda Civic and then refilled once the part was replaced. They quoted me $600 for those services when the Honda DEALERSHIP quoted me $312. I verified with both the dealer and the Christian Brothers rep that the services quoted were the exact same as each other. Never recommending them to anyone for anything.

Took my car there and didn't worry based on all the reviews. My car was making a noise at low…read morespeeds and when stopping. They got me in about a week after I called. They got the car "fixed" quickly which was great. However they claimed it was something loose with my parking break. I barely drove it down the road and noticed nothing was different. So I took it somewhere else and got it sorted. When they called they mentioned that the problem could be something else but that it wasn't. I took their advice. They didn't even bother to drive it around to check their work. So disappointed.

Experience here was fine overall. Needed brakes and a starter…read more Service seemed timely enough. I want to say they told me they'd look at the car Tuesday, but didn't look at it until the end of Wednesday. It's possible I'm confused on that point, since I called some other mechanics first. Once they got the car in, they did the work right away. The woman working the customer side of things was knowledgeable and pleasant to work with. Working with her made everything easy to manage. Complaints: - They for some reason "had to use a Denso" starter, which added a large amount to the final cost, and of course was marked up after that. Not sure why they needed to use a Denso, or why a remanufactured part cost more than twice the new parts at rockauto. - Bigger complaint: Looks like they used a remanufactured part, and no one asked or mentioned. So not only did I pay too much for a starter, but I thought I'd at least be getting a new one. - They replaced the air filter without asking and without naming it in the quote I was given over the phone. So another 20 bucks for something I could have ordered off Amazon and put in myself in 30 second. At least the filter was only about 4 bucks more through them than Amazon is charging during COVID, but it's about twice what I paid last time. It's really the principle of the thing. It's possible this stuff was just communication issues. I don't know why they "had to use a Denso", for instance, but also didn't ask about it. Because I had dropped the car off to get checked out, it's possible the air filter was something that should have been mentioned, but due to the nature of phone calls, it just slipped through the cracks as the woman was looking at the quote, and when I gave the go-ahead, the mechanics just did what I supposedly approved over the phone. So look, I have some concerns and some questions, but overall I'm guessing the work was done well. Using a remanufactured Denso means they probably made sure to use the "right" part even if it wasn't the cheapest. And the price (make sure you go on their website and print coupons first, and mention them before you make payment) and service are leaps and bounds better than what the local Toyota dealer offers. Besides, if they do a better job than most mechanics, it's worth paying a bit more to make sure it's done right. I'll probably come back here for the next thing that comes up, and hopefully next time there won't be any surprises or questions.

Worst service ever! Continuously failed on promises to complete and they failed to communicate…read more Instead of admitting that he can't fix it and accept responsibility as the business owner, he blames his employees for the work not getting done. He has had the car for almost three years. We have tried to be understanding but enough is enough.

My number 1 place to take my vehicles. Always professional and courteous and prices are reasonable…read more They are also fair and truthful unlike Belle Tire who tries to always sell you things you don't need. Love this place and won't take my vehicles anywhere else.

Was pretty happy with the service I received at this place. I had what I thought to be an exhaust…read moreproblem and they looked at it and said that everything was all right nothing needed to be done. I appreciate their honesty and they didn't charge me to look at it. Seem like a nice group of people and honest. I'm not sure the quality of work since they never actually had to repair anything

Absolutely horrible experience. Never have I ever in any establishment experience more poor…read morecustomer service. Between two members of my family who called on the same vehicle, they told two different stories on why they charged us a fee, which we communicated we did NOT want ANY work done whatsoever unless we explicitly agreed. After not agreeing to not proceed with any work on the vehicle, they wouldn't look or speak with me when I picked up the vehicle. Avoid at all costs.

Muffler Man is a great value compared to some of the other repair places in town. Won't overcharge…read moreyou and even let you bring in your own parts for them to install

I was at muffler man recently on 8-21-25. This was one of the most craziest things I ever saw. I…read moresaw the lead mechanic at muffler man end up throwing over 10 punches to one of his own customers. This is what i saw happen from the parking lot when I was going to bring my car in, I obviously couldn't, because of what happens next. The customer was trying to figure out some things wrong with his car. Asking sincere and reasonable questions. He was only chatting with the lead mechanic for a few minutes and then all of a sudden I heard the mechanic get really loud, swearing and telling the customer to **** off and say I'm not going to argue with you and he stormed off to the garage. Since the customer said he gave the mechanic the last of his money. The customer said he was just trying to get some ideas for how to fix the car(he later told me he paid them $1500 to get the car running and they never actually got it running and seemed like they were trying to blow him off at this point.) The customer suggested a fuel pump and a relay and the mechanic said if he installs it and it doesn't work it's just a waste of time. I was in the parking lot watching from my car. The customer followed the mechanic into the garage to apologize and say sorry for making you mad. The customer said, I wasn't trying to argue, but just have a civil conversation about what else I could do to the car to possibly get it running. The mechanic yelled at the customer telling him to get the **** out of his garage. I don't give a **** what's wrong with your car it's not my ******* problem you better get the **** out of my garage right now. The customer said wow... okay and left the garage. I saw him standing from the parking lot after this. I heard the customer try to communicate one last time from a professional manner, super calm, and patient. Saying there has to be something we can do, but this is when things got really nasty. The lead mechanic completely snapped 0-100 in less than 2 seconds and got in the customers face and started throwing punches at his own customer. I counted almost 10 punches. There were over 10 witnesses. The customer never fought back. He had his hands up trying to defend himself. As the lead mechanic of Muffler Man sat there reigning punches down on their customer. I was horrified. Kids were watching this. I was watching this. Other customers were watching this. It took his wife who works the office to get him to stop punching this man. When the cops got to the business the mechanic tried to say the customer pushed him and pulled a knife out, but never did I see such a thing. there are also cameras where the customer was brutally assaulted so that won't hold up. Imagine being the lead mechanic at a shop and not only absolutely beating the **** out of a kind and respectful customer but then lying to the police saying he pulled a knife. I was right there. He was getting his face punched in the entire time. I testified for the officers, but the video tapes will tell the truth that the mechanic beat up his customer, than called the cops and said the customer pulled a knife on him. If you have a family, kids, grandkids. Please keep them far away from this place. If you make him mad by asking the wrong question this too could be you. Thank goodness there's camera footage to show the true intentions of this deranged mechanic. I used to come here all the time. I was very supportive and gave them lots of business from myself and family, but after this I will never be back and my big family that goes here will never be back. I would not be surprised if the customer sues. I overheard his wife who works front desk and several employee, backup this mans lies. The customer never fought back. It shows you they are not only built on violence and anger but distrust and lies as well. I hope this helps some people.

Ted S. was very helpful. He genuinely cared about getting me the right vehicle. Not just selling…read moreme what he had. Mike and his team were very courteous and professional. Very good car buying experience!

Very poor communication and customer service with the SERVICE DEPARTMENT. We leased our 2025 Kia…read moreTelluride and has since been to this dealership twice for scheduled maintenance work. The first visit was very long with no explanation for why. When the vehicle was finished, the service staff basically gave me the paperwork and said everything was fine. No great, but I figured that the next visit would be better. NO! I brought in the Telluride yesterday for a scheduled maintenance visit. Once again, long wait. Now the car is leaking fluid all over my new concrete driveway and I can't get my service representative to return my calls after two . I'm leaving now to drive back to the dealership. UGH, not using this dealership ever again!

I brought my Mercedes GLC to Betten Imports when I first moved back from Fort Lauderdale, and…read moreunfortunately, my experience was a huge disappointment. I was accustomed to the level of service I received at the Mercedes dealership in Fort Lauderdale--professional, respectful, fair, and genuinely helpful. I assumed that same standard came with owning a luxury brand. Unfortunately, that was not my experience at Betten. From my first visit in 2023, I constantly felt like I was being upsold on services, and communication was difficult. They were hard to reach, not particularly helpful, and the overall customer service was lacking. At first, I thought maybe it was just a bad experience, but unfortunately, each subsequent visit was just as frustrating. Thankfully, I eventually got rid of my Mercedes and no longer had to deal with them. Unfortunately, we recently found ourselves dealing with Betten again after my partner purchased a 2021 G-Wagon from them with reasonably low mileage. From the very first phone call, the experience was incredibly disappointing. The staff were rude and immediately seemed to assume that we couldn't afford the vehicle, even laughing at us during the conversation. My partner decided to go in anyway, saw the vehicle in person, and ultimately purchased it. Just THREE days after taking ownership, the check engine light came on. The vehicle ended up needing approximately $15,000 in repairs, which thankfully Betten agreed to cover. Now, six months into ownership, we brought the G-Wagon back in for routine maintenance, only to find out it needs another $15,700 in repairs. Betten offered to cover $2,500 "for good measure." This is incredibly concerning for a vehicle that was supposedly thoroughly inspected before being sold. We're now looking at approximately $30,000 worth of repairs within six months of purchasing the vehicle. What makes this even more frustrating is that the issues aren't just about the cost. It's the entire experience--from the initial phone call, to the way we were treated when purchasing the vehicle, to the repeated mechanical issues and lack of confidence that the vehicle was actually inspected as thoroughly as it should have been. For a luxury dealership, I expect a much higher standard of customer service, transparency, attention to detail, and accountability. Unfortunately, our experiences with Betten Imports have consistently fallen far short of that standard. Between my experience with my GLC and now my partner's experience with the G-Wagon, I can't recommend this dealership. Two Mercedes vehicles, two very disappointing experiences.

I'd like to start by saying that we have purchased 3 different vehicles from Betten Imports. My…read morebeef is not with the sales staff. It has been an entirely different experience with the Volvo service department. Currently the two service advisors are great, Andy is very knowledgeable, kind and helpful. Brittany is over-the-top nice and very warm. However, it is damn near impossible to get someone to return your call if you leave a message for them. It's also impossible to get someone on the phone. The most effective form of communication seems to be texting. But that obviously cuts off when business hours are over. I want to explain my extremely low rating. Beginning in January of this year, I had my car in for its 120k mile servicing. I came home from that servicing with a slew of repairs that needed to be made, ball joints replaced, air filters replaced, timing belt, and the list goes on. The estimate was somewhere between $6,000-$7000. I went ahead with the ball joints as they were noticeably loose, and some of the smaller things. I then scheduled to have my timing belt replaced in March, so I could break up the expenses a bit. Fast-forward to March when I bring my car in for the timing belt replacement. I'm now noticing a bit of a hesitation when I accelerate aggressively (say I'm merging onto the highway or something). When I pick my car up, they tell me they did the timing belt and replaced the spark plugs to fix the hesitation. And that it's driving well now. It is not. Within a day or two I notice the hesitation is back. Obviously I'm frustrated, but I also have a lot going on, so a few weeks later, I call back. They are booking out into June, but they tell me that they have a cancellation on May 23, so I take it. To make a very long story short, I was supposed to drive to Chicago the next day but after not hearing from them all day, and trying to get a hold of them like mad after I got out of work, it turns out they hadn't figured out the issue until the very end of the day and needed to order parts to replace it. Now, it's Tuesday after Memorial Day (they've had the car since Thursday). I approved the repair of the fuel injectors on Friday, but didn't hear back from them. I finally received a text saying that they needed more time. On Wednesday I picked the car up and I kid you not, I drove 5 miles from my home and the hesitation started up again. When I called back the next day the response I got was, "Are you sure? We drove it extensively and it never recurred." So, I asked to speak to the service manager because at this point, I'm pretty livid. The service manager, Eric Allen does not give a good first impression. I try to explain my frustration to him, and he eventually comes around. He tells me that he personally will follow the progress of my vehicle, make sure I get a loaner car, and will cover the cost of the repairs. I should only be speaking to him from here on out because he's on top of it. I have this loaner car for FOUR WEEKS. I hear nothing for the first two, but after leaving messages for both service advisors and Eric Allen, I receive a 2 line text saying they are still getting the misfires. After another week and I half, I reach out again, and am told they need to borescope into the cylinders. Then, at 3:30 on Friday, I get a text from Andy (still no word from Eric) saying that the cylinders are scored and that the engine needs to be replaced. I ask for a phone call in return, but I'm also headed into work so when I don't hear back right away, I actually say that I would rather talk on Monday so I had time to research. When I do speak to Andy, I request a meeting with the service manager as I have a lot of questions. After doing some research I learned that there are other tests that should have been done. After putting me off for a bit, I do finally receive a call from Eric Allen. And when I tell you that this man started off on the defensive, I mean that he was completely rude and unprofessional from the get-go. He clearly hadn't spent a minute of his time following the progress of my car, had Andy in the background basically telling him everything, and when I questioned why he was so angry, he yelled exasperatedly that I should "be talking to his service advisor and not him." Which of course pissed me off, because he had previously told me that he would take care of this. At this point, I was completely done. I picked up my Volvo as-is and returned the loaner car (which they inspected in front of me like I had damaged it somehow). I do want to talk about one more thing. When digging through all the repairs I've had done at Betten, I found the paperwork for a piston ring repair that Volvo covered in 2023. It turns out they replaced my timing belt with that repair. So the timing belt didn't need to be done again. I did bring this up to Eric Allen and after some discussion he did agree to refund it to me. It makes me curious about what else I've paid for but didn't actually need.