My wife and I got our first ever Honda and we got it from Serra Honda Grandville. I had been…read moreresearching for a few weeks to replace our 2020 GMC Acadia SLT where the lease was ending in February 2023. I visited several different dealerships regarding trade in value of the GMC and Serra Honda Grandville gave the best trade in value by far! One dealer would give me nothing (I would actually have to pay to get out of the vehicle), others would pay off the remainder and give me $1000 towards the new vehicle. Serra Honda went well above, even though they are not a GM dealer. Since the Serra family of dealers has GM product lines in their dealer family we were able to make a deal. Before our arrival I checked their website that had a cost estimator and the pricing was what I was looking for. The website also showed plenty of details for the vehicles that were on the lot I was able to see exactly whet we were going to get before we showed up. We met with Kimberly Berends who was a great sales consultant. We took the Pilot for a test drive while she ran the number on our Acadia and what the new Pilot would cost. When we got back to the dealership the numbers Kim provided were not what was shown on the dealership website. I told Kim this, she ran the numbers on the website too and got the same result that I did. Kim left and ran the numbers again "old school" on paper and she said she was able to come up with how the website came up with the numbers. Serra Honda Grandville honored the website pricing with no issues and we took delivery of the vehicle that afternoon (the day before Thanksgiving at 5pm). If you want to save money on a new Honda shop here. If you need another reason to check out Serra Honda Grandville, they are one of the main sponsors of the Free Beer and Hot Wings Show Holiday Break-Ins! That is when the show takes listener referrals to help out families in need during the holidays. The show will break in to the house and leave a Christmas where one would not be there before, not just toys and things like that (cars, appliances, food, heating fuel, etc.)

I ordered a spare part for my car (Got as specific as possible) and was told to come a certain day…read moreto pick it up. I go in the evening. They were closed. Okay. I go another day, talk to the guy and he goes to get my part. Well... it's A part, not the one I specified. Told by the Parts guy they can't get them. I said ok. Order the part from China. Fix my car problem myself. Profit.

Recently purchased a Acura MDX from Fox Acura. Amazing vehicle. Great experience from all I spoke…read morewith! Including the service department team, who shared similar interest. Aimee was so kind and helpful in the financing portion. Cory and Jacob were kind, informative and moved the process efficiently. They even delivered the MDX, due to me not trading in a vehicle. That was a first for me. In my 40 some years of purchasing cars...best experience ever! Much respect and appreciation!! Thanks so much! Mark P

Excellent car buying experience . Very friendly and professional staff. Good price and good trade…read morein price to take the hassle out of selling my Tahoe. Thank you Fox Acura Grand Rapids !

We purchased a 2012 Volkswagen Passat with 99k miles on it at the end of January 2025 from members…read moreof our church who never had a problem with this car and kept excellent maintenance records. This was going to be our extra / commuter car for when I am not traveling for work which is very limited. My wife took this car to Global Autoworks approximately 2 weeks later in mid-February for an oil change. Global Autoworks charged her $289 and she was shocked (I was out of town for work) and she questioned the exorbitant price and was told that is what it costs. She paid them. When I returned home after traveling several weeks later I examined the 9 page invoice that showed $106 in "parts" NOT itemized and @ $120 for a diagnostic test that we never requested or authorized. it also had numerous other suggested repair items that we never asked for. Shortly after bringing our car home my wife told me this vehicle was leaking all over our driveway and newly refinished and coated garage floor (we paid over $3,000 in October to have our garage floor coated). I told my wife NOT to go back to Global Autoworks but we contacted a family friend who has 15 years experience as a certified Volkswagen mechanic. Our friend inspected our Volkswagen Passat and found that Global Autoworks improperly installed the oil filter causing the gasket to crimp which left a gap where the oil was leaking all over. Our mechanic re-installed the oil filter correctly and also replaced the Vacuum pump for $530 which Global Autoworks quoted $3,300 to replace the Vacuum pump (this is from the diagnostic test that we did not request or authorize). We contacted the owner, Steve, at Global Autoworks and sent him emails with the photos of the improperly installed oil filter and the damage to our driveway and garage floor-he did not respond. My wife went to Global Autoworks with our mechanic friend but Steve was not available. The following day I called several times and left messages. I eventually talked to Steve and advised him of the oil leak and the damage. Steve insisted on inspecting our vehicle and arranged to have it towed to his shop which was done that same day- a Friday. After not hearing back from Steve on Monday morning I called several times and left messages and Steve was never available (even though he emailed my wife saying they were working on our vehicle). Steve got on the phone after I told the receptionist that I was going to file a complaint with the Michigan Secretary of State. I told Steve that he was not authorized to do any repairs but only to inspect the vehicle. Steve said they could not find any leak. I told Steve that they would not find a leak because a certified Volkswagen mechanic with 15 years of experience found the leak and fixed it. Steve refused to accept any responsibility and was upset that my wife did not bring our vehicle back to his shop after he started leaking oil. I told Steve there was no way I would let her return to a shop that charged $289 for an oil change including a diagnostic test that we did not request or authorize. As well as the fact that his shop could not even do the oil change correctly which caused substantial damage to our driveway and newly refinished garage floor. I had to pay for a tow truck to bring our vehicle back to our mechanic. Steve sent a follow up email denying any responsibility because his shop could not find any leak even though we advised him in writing and verbally that the leak was fixed by a certified mechanic. I will be filing a complaint with the Michigan Secretary of State. BEWARE - DO NOT DO BUSINESS with Global Autoworks!

I had an alternator fail on my GL320. GA replaced and corrected that problem effectively and…read moreefficiently. Later the car started shredding serpentine belts. They replaced the tensioner pulley and the belt. it happened two more times. It was eventually determined the alternator pulley was the culprit. They fully refunded the repair costs caused by the bad alt pulley and I didn't even need to ask. It took a few trips in but they always took care of me, the towing, and my transportation needs. That is a level of care and integrity seldom seen today. It is usually a complete waste of time to even ask if a shop will accept responsibility for a mistake, that is not the case at Global Autoworks. I drive from muskegon and pass many shops to get there. I am sold on the service, care and integrity.

Great friendly service. Transparent and fair pricing. They do what they promise and are…read moreknowledgeable.

I just had my brakes (rotors and pads) changed on my 2018 ford explorer. The cost was around $920…read more That seemed a little steep but they've always done good work before. So I pulled out my Visa to pay the bill and they told me there would be an up charge of 3% unless I used a debit card check or cash. I asked when they changed this and was told a couple months ago. The person at the register told me that "the credit card companies were giving out points and started charging for them so now they had to pass along the cost. " Credit card companies always charged a fee for processing. This is not new. However what is new is that they decided they could recoup an extra 3% from their customer base. This is the cost of doing business and allowing customers, who may not be able to afford it at the moment, to pay the vendor now and pay off the bill at the end of the month. Fortunately this is not my situation but there are many that are in this situation. Regardless, it is a money grab. Now I will be taking my business elsewhere.

My Carvana purchase had a bad transmission. Ace worked with Silver Rock (Carvana's service…read morecompany) and replaced the transmission. My dealings with the employees were courteous and professional.

We have been using Ace Transmission for many years. Their service has far met our expectations…read more They go over and above to ensure our vehicles are fixed properly. We had troubles with an older truck and they worked diligently until the problem was solved. Not only do they do a great job, but the employees are kind and courteous. Thank you John and Arick for being someone we can trust with our vehicles!

I had a brake line go out. They took great care of me and my car! Was able to schedule in decently…read moresoon, and when they had a cancellation, they got my car squared away sooner. Friendly phone service and front desk experiences as well.

Wonderful place for the brief time I was there. I had a flat tire and drove myself there. I got…read morethere around 1, and was originally told there weren't any openings until 3:30. Despite this, a nice man was able to sneak me in in between appointments to quick patch me up. I was in and out within 20 minutes when i originally was expecting to be there for hours. I really appreciated how quick and easy they managed to get me in, and felt appreciated as a customer. Not all rugged car places feel like that but it was nice there :)

I am very disappointed. This is a HONDA DEALERSHIP that won't touch a Honda motorcycle older than…read more2010. What kind of crap is that?

Scott in the service department provides the kind of customer service that keeps customers coming…read moreback. Have you ever had to ask an employee to check the back and they get frustrated with you? NOT SCOTT! This dude went out of his way to check the back for the tire I was looking for without me even having to ask! He's a hero! 10/10 would recommend.

Very friendly and helpful staff. I had an older motorcycle…read moreand although they could fix it they recommend someone who could.

I bought two motorcycles from Bill's. The owner is awesome to deal with. There were no bogus fees…read morethat you see with some other dealers. Inventory can be limited because he is a small shop. If I upgrade again I will buy from them again.