Great experience here. Came to replace my Ford once it hit 100k because I was not wanting to do any…read moremore expensive repairs, and wanted a more reliable car company. Didn't really know exactly what I wanted and def didn't expect to get a car on the first day of car shopping, but they happened to have the perfect car for me newly in stock. Aaron Matthews was a great salesman, not at all pushy, very knowledgeable and answered all our questions (and my husband knows a lot about cars, so the questions were not always basic). I love the brand new building and the luxurious bays that allow you to explore a car in the A/C. The manager was very reasonable to deal with, he worked with us on the price and gave us a fair trade in value. Even Parker in the finance department was pleasant to work with. I just love my new car, the grand Highlander hybrid max platinum is so fun to drive and feels much more luxurious than I expected. Lots of power and very pretty car. Would definitely shop here again.

If I could give zero stars, I would. This dealership is the pinnacle of incompetence and has a…read morestaggering lack of respect for its customers. I scheduled a critical fuel pump safety recall 25 days ago through their system after receiving an email of the recall on February 2. I live over 100 miles away. I drove an hour and half one way--over 200 miles round trip--only to be told upon arrival that they "don't have the part." Think about the level of laziness required for that to happen. They had nearly a month to check their inventory or pick up the phone to save me a 200-mile trip. Instead, they let me drive across North Texas for a repair they knew they couldn't perform. They didn't just waste my time; they wasted my gas and left me on the road in a vehicle with a known safety defect that they were too disorganized to fix. If you live outside of Wichita Falls, DO NOT trust this service department. They will happily watch you drive hours for nothing because they are too incompetent to manage a calendar or a parts shelf. They clearly do not care about your safety or your time. Absolutely disgraceful.

I had my vehicle AC checked. They found nothing wrong and did not charge me. When I went to pick up…read moremy vehicle I received a hearty thank you and a small bag of cookies! That's how you keep customers! Great job, Guys!

Went way above and beyond multiple times! The mechanic was honest, knowledgeable, and took the time…read moreto explain everything clearly. They made sure the job was done right and didn't try to upsell unnecessary repairs. It's rare to find someone who cares this much about their work and their customers. I'll definitely be coming back and recommending them to others.

8-19-22 My step dad took his 2014 ford mustang to Burk light and auto with just under 35, 000 it…read morehad front end vibration so we took in Friday and we got no response we called 4:00 pm and they were already closed so we called Monday and they said that the car had bad transmission problem and we should not take to any other shop in Burke and recommended a shop in Oklahoma 150 miles and it was going to cost us 4,500 to 6,000 to fix the car whattt really so were suspicious and took to another shop Johns auto Body work in Burk and they told it was not the transmission problem and was a bad wheel ailment which cause one of the tires to go bad we had problems fix and saved us $$$ .so stay for away from these dishonest businesses at Burk light auto truck

Excellent Mechanical Aptitude and they are certified as well. Not Easy to become a NAPA Gold…read moreCertified Shop and Provider, their the only one around. They've always done their best to get right to me or to work me in asap depending upon their workload sometimes they can resolve the issue right then and there. The Owner was a lead mechanic for decades at a few of the local dealerships prior to starting his own Mechanic Service. Has saved me tons of $$ over the years and fixed my issues straight up. They have all the right diagnostic equipment as well and they regularly attend Ford and other Certification Training Seminars to be on cutting edge of technology and new models of most all brands etc. Been good to me over the years... Im certain their hourly and parts rates are much better as well. They are just east on the same cross road as the Valero Quick Stop off of I40. Mb 10 mins most from Walmart. A+

Best wash job I have had in a long time. I would recommend to anyone driving through Wichita Falls,…read moreTX!

Nice people good work very satisfied Costmer fair prices I love the food truck out frontread more

Called to make appt and was able to get my car in quickly. I Dropped my car off for a clicking…read morenoise. Within a couple hours they diagnosed the problem and ordered the needed part. Got part the next morning and had it fixed and ready to go before lunch. Prices are reasonable and they Fixed it right the first time!! Definitely would recommend!

I have used Southwest Automotive for years. Danny and his team have been kind, professional,…read moreefficient, and trustworthy in my dealings with them. On one occasion, I took my daughter's car in. Man, it was running really rough! They could have told me something was wrong with it, and it would take a gazillion dollars to fix, but they did not. Danny called not but a couple of hours later and said it was ready to be picked up. When we got there I was preparing for some astronomical bill. However, Danny said it was just a little vacuum hose that had come loose, he put it back on and it purred like a kitten. When I asked how much, he said NOTHING. He did not even charge for the time it took to find the problem like most other shops would. Thank you, Danny, you're fantastic. I tell everyone who asks to use your shop?

great customer service. Very helpful easy to work with. has great deals on cars. today went in…read morethere and got a good deal on my car.

One of the worst car dealerships I've ever dealt with and that says a lot cuz I live in Wichita…read moreFalls but Emmanuel the owner is absolute trash. In my opinion he does not know how to run a car dealership his communication sucks and you will have the worst time ever dealing with this car dealership I will never recommend them nor ever purchase a vehicle from them ever again and trust me when I say this do your research before fooling with this guy he's no good

We had a problem with our 1971 caddy overheating while on a road trip. Kelly was the friendliest…read moremechanic we talked to and we decided to gamble and go to him. Was the best decision we made the whole trip. He took the time to properly diagnose the problem and fixed it expertly. All the whole entertaining us with hilarious stories. Made us feel super welcome. His whole team were super professional and freindly. They had a whole bunch of classic cars in there for good reason. People trust them with precious machinery.

Our car broke down on a road trip from Oklahoma. Our friend was going to fix our car, but we first…read morehad it towed here just in case our friend couldn't fix it and we needed more repairs. Kelly and Darlene took such good care of us! They were so hospitable and let us use their garage and tools and didn't charge us a dime! It was a blessing to have a cool place to work and wait while we were far from home. Couldn't recommend these folks more!

Edit: after being reached out by the regional manager i was taken care of in a fair manner…read more Unfortunately they were not able to solve my issue but the they charged accordingly, and I am grateful for such. They are now aware that there is a discrepancy with the online booking system, so hopefully no one else goes through my experience.

Daniel Gutierrez was wonderful to work with! My husband and I knew what we wanted before going to…read morethe dealership and Daniel was great about answering our questions, but also letting us explore the car. I really appreciate how Daniel was not pushy and did not assume the car was for my husband!