I saw another review that said he was honest. Very true. I had a great experience. He moved from…read morehis original location across the street but don't worry his placed is well branded so you can find it. This is great local business to support so bring your cars and trucks by. Jeff Simpson personally helped me with a shift control issue that was not allowing my accessories to turn off and so it was running down the battery. He also kindly hooked up my fog lamp back up for free. I had great service. I will be bringing all my cars here.

Very honest and good on there word I would definitely recommend this place and ppl great atmosphereread more

For starters. The people at their service department are by far the worst team I've ever dealt…read morewith. My vehicle was diagnosed by their "technician" with a problem in the fuel system. When trying to fill up it would only allow the pump to put in $5 or less. I was informed that the gas tank and some kind of filter needed to be replaced. The part (Tank) needed was not available and that it would take at least one day for it to come and that they would have the vehicle ready for pick up in 2 days. At this time I told the gentleman to go ahead and order the part, The part arrived 3-4 days later. I called and was told that there were delays with the delivery ( really?) and that the vehicle would be ready late that afternoon. At about 45 minutes before closing I called but was asked to leave a message and that they would call me. Guess what? exactly, no call and no updates. Next day, called again and I was given the same story about leaving a message. I waited and since their personnel didn't call me I decided to go by the dealership and check in person. Well, the gentleman told me that they were working on the vehicle and that it would be ready before closing. I'm not sure about it being ready but I was able to pick up my vehicle that day. Left the dealership and went straight to the gas station. To my surprise the problem was alive. Returned to the dealership, was told that the qualified, certified and verified 'technician" was not available and that first thing next morning they would check the vehicle again. To make sure things didn't go south I was there before opening. Here is where I started to doubt their skills. The technician said the the problem still exist, Duh! I asked if anyone checked or even tested to see if the problem has been fixed before the vehicle was returned to me? they all looked at each other and I swear it was as if a remake of an episode of the three stooges was being taped. Well now I was told that even when the tank and carbon "filter" or whatever else it was replaced that this problem may occur. How can this happen with so many expensive parts being replaced after your accurate diagnostic? Sir, we are going to check and without a doubt the vehicle will be ready this afternoon. Oh this is awesome! now I have their word and nothing can go wrong because they have given me their word. That afternoon, I went to the service department to pick up my vehicle and not only it wasn't ready but it was parked outside with a flat tire, subway sandwiches wrappers on the console and bird "poop" all over it. Once again there was no explanation as to how any of this happened. The Certified, Qualified and Verified 'technician' said he didn't move the vehicle and I guess he didn't noticed it was missing? by Now, now we were into the holidays and it took a few more days to hear back or get a call back. I was told that they found the problem, Alleluia! it turned out it was the least expensive and easiest to replace part. So in short, my vehicle was diagnosed with cancer, Treated for Leukemia as if terminal but it was only a common cold. Good to know I had all those expensive parts replaced by a Trustworthy, Certified Qualified, Verified and well supervised team! !

If i could give minus stars I would. call early today for a recall was told…read morethey would get back to me at their convenience, I wish I would have said that last year when i paid cash for my truck.

I have purchased more than 20 vehicles during my lifetime. Without a doubt, Derek Ward of James…read moreWood Buick GMC in Decatur, Tx provide the best experience that I have ever had. After visiting two dealerships in Fort Worth this week, the first dealer told me I owed $9000 more on my 2-year-old car that has 17,000 miles, I shared my Kelly Blue Book estimate and he told me KBB don't write checks, he offered me a payment of $1183/month, of course I left. The next dealership must have thought, "hold my beer and watch this, lol." That dealership offered me a lease price of $1905/ month and bragged because he got the price down $200, so I was going to pay $1700, they told me I was $5,000 upside down. Feeling reluctant, I located the 2026 GMC Denali PU with the exact options that I was seeking. Derek was extremely professional. I told Derek exactly what I was looking for. Within an hour, Derek provided me with a ballpark figure that was exactly the same as the result I came up with on the GM Financial website; I was $500 upside down. After a 1-hour drive to the dealership, it took approximately an hour to complete the paperwork, and a monthly note below $700/mo. Without a doubt they have earned my trust in an industry that is filled with uncertainty in my opinion. When completing the paperwork, I was able to relax, as in my experience the finance manager didn't try to up-sell me on things I didn't want or need. In my Arnold Schwarzenegger voice, "I'll be back!"

I wanted to share my experience so others know what to look out for before purchasing a vehicle…read morefrom this dealership. I purchased a vehicle that had previously been used as a courtesy vehicle. During the buying process, the salesperson was courteous, but there was very little willingness to negotiate on the price, which was disappointing considering the vehicle's prior use. Almost immediately after taking the car home, I noticed condensation in both of the tail lights. The dealership did replace the tail lights, but unfortunately, that repair created even more damage. The technician damaged the vehicle during the replacement, requiring me to bring the car back for bodywork. When I picked the car up after the repairs, it had a strong odor inside that wasn't there before. It also hadn't been properly detailed. there were still markings left on the vehicle from the repair process. Wouldn't you think after all the inconveniences, they would at the very least DETAIL THE CAR? To make matters worse, the trunk was no longer aligned correctly and now makes a noticeable noise every time it is opened or closed. While I appreciate that the dealership attempted to address some of the issues, it was frustrating to have one repair lead to problem after problem. Buying a vehicle should be an exciting experience, not one that requires multiple return visits to fix new issues caused during previous repairs! Because of my experience, I will not purchase another vehicle from this dealership, nor would I recommend it to friends or family. I encourage anyone considering buying here to inspect their vehicle thoroughly before taking delivery and to carefully check the quality of any repairs before leaving. I hope sharing my experience helps others make a well-informed decision.

I bought a Honda from them years ago and had it serviced by them for a time. They were... ADEQUATE…read more HOWEVER... I subsequently moved ONE THOUSAND MILES AWAY. In the YEARS since, they will not stop contacting me trying to get me to trade in my car. I have spoken to them multiple times over the phone and replied to their idiotic emails and texts explaining the simple fact that I live ONE THOUSAND MILES AWAY AND WILL NOT BE DRIVING ONE THOUSAND MILES TO TRADE IN MY CAR. I block every number they leave voicemails from. I block their email addresses. THEY WILL NOT QUIT. A limitless well of moron salesmen. "Want a new whip for the new year?" GET BENT, DOM.

I recently purchased a 2018 Toyota 4Runner from Ruby (I was her first buyer since she was new). She…read morewas excellent and personable. Other employees I came across were also friendly. I hate buying cars and car dealerships so my last two came from Carvana where the cars were purchased online and brought to me. But this wasn't painful and Ruby was delightful. Since I was undecided between an SUV or truck, She arranged for a test drive over the weekend so I had a few days to really consider if this car met my needs. Win win for them because it made me decide to buy it! She stayed in communication through text and found answers to any questions I had. It's been a week and I'm still happy...so far so good!

We bought a new truck in Lipscomb n we live near vernon n we had a Def error code n they took her…read morein got her all fixed up n even delivered her back home to us! Kim in services was absolutely fantastic n had complete confidence the job would be done quick and it was! Very satisfying n Robert dropped her off to us in a jiffy! Which helps being as my hubby couldn't get off early again! It was a great experience for our first servicing. Thank you very much!

Excellent job! Made the deal so easy I didn't even have to go to the dealership. My truck was…read moredelivered and all paperwork completed. Awesome deal!

Very nice sales men. Willing to go above and beyond to help out their customers when purchasing a…read morenew or used vehicle

Let me start off by saying the service department at Johnny Roberts is very professional. They…read morewent above and beyond to get my repairs done. I live about an hour away and will have all my repairs done here in the future.

Don't get scammed like I did, I drove 1.5 hours to claim the prize on the scratch off mailer…read more Mailer said I won $3,250 and I called the phone number and they said I won, but when I get to the dealership they said I won $5. If they are a defrauder with me they will be with you.

Found a pickup on their website for $26,500, called and salesman said it was ready to show. Went to…read morelook, it was in the shop. Finance ran credit check, got quote, went to bank to get down payment. Pickup got out of shop, test drove, went to get paperwork ready and price jumped to $28,800 due to repairs. Wasted an entire day off work just to get scammed. Dealer stock# PH2520. Terrible place. Perfect example of why people hate car dealers. Sales manager Garrett is the worst...he even thought the pickup was 4WD. It's not.