I recently purchased an older model, used vehicle here. I couldn't be more pleased with the…read moreservice. Our salesman, Randy, was anything but pushy. He let us take our time and actually listened to my concerns. The sale was smooth and easy. It didn't take all day, and the entire staff spoke with us and made us feel comfortable. I was introduced to the service manager who looked over the vehicle with me and addressed all of my concerns and questions. They have gone above and beyond to make me happy with my vehicle purchase and I couldn't be more thankful. They are absolutely worth the drive and we will be a return customer.

The letter I sent the General Manager, Mike Meldrum on Feb 4 with no answer (over 2 weeks later) :…read more Dear Mr Meldrum: I brought my 2003 GMC Yukon into the service department on January 29. I told the gentleman at your service desk I had a problem with my horn. It worked yesterday, but not that morning. I told him I had already checked the relay, but there might be a fuse that I had missed, as I am not a car guy.He told me he would have to put it on the diagnostic machine for $50.00. Then he came out and told me he would have to replace 2 horns for about $450.00. I told him I was not interested in paying that. He said he could do it for $200.00. I told him I don't think the horn was the problem.He told me the 2 horns were rusted completely through, the quarter panels would have to be taken off, and both horns replaced. Since he was already in the engine, he could save me the $250.00 in labor. I said no thank you, paid my $50.00 and left. On February 3, I took my vehicle to Kurt's Kwik Lube in North Richland Hills. The mechanic on duty said it was a probably fuse, replaced the fuse in less than 3 minutes, the horn worked and they didn't charge me at all. I am pretty upset about the way your service manager handled this. I feel like he attempted to take advantage of, and defraud, me. I would like my $52.14 refunded to my credit card. However, this could have all been a misunderstanding. I wanted to give you a chance to address this. I have included a copy of my credit card bill for your reference. If you want to get robbed, this is the place! Otherwise, GO SOMEWHERE ELSE! 1 Star for the Criminal Element

I saw another review that said he was honest. Very true. I had a great experience. He moved from…read morehis original location across the street but don't worry his placed is well branded so you can find it. This is great local business to support so bring your cars and trucks by. Jeff Simpson personally helped me with a shift control issue that was not allowing my accessories to turn off and so it was running down the battery. He also kindly hooked up my fog lamp back up for free. I had great service. I will be bringing all my cars here.

Very honest and good on there word I would definitely recommend this place and ppl great atmosphereread more

For starters. The people at their service department are by far the worst team I've ever dealt…read morewith. My vehicle was diagnosed by their "technician" with a problem in the fuel system. When trying to fill up it would only allow the pump to put in $5 or less. I was informed that the gas tank and some kind of filter needed to be replaced. The part (Tank) needed was not available and that it would take at least one day for it to come and that they would have the vehicle ready for pick up in 2 days. At this time I told the gentleman to go ahead and order the part, The part arrived 3-4 days later. I called and was told that there were delays with the delivery ( really?) and that the vehicle would be ready late that afternoon. At about 45 minutes before closing I called but was asked to leave a message and that they would call me. Guess what? exactly, no call and no updates. Next day, called again and I was given the same story about leaving a message. I waited and since their personnel didn't call me I decided to go by the dealership and check in person. Well, the gentleman told me that they were working on the vehicle and that it would be ready before closing. I'm not sure about it being ready but I was able to pick up my vehicle that day. Left the dealership and went straight to the gas station. To my surprise the problem was alive. Returned to the dealership, was told that the qualified, certified and verified 'technician" was not available and that first thing next morning they would check the vehicle again. To make sure things didn't go south I was there before opening. Here is where I started to doubt their skills. The technician said the the problem still exist, Duh! I asked if anyone checked or even tested to see if the problem has been fixed before the vehicle was returned to me? they all looked at each other and I swear it was as if a remake of an episode of the three stooges was being taped. Well now I was told that even when the tank and carbon "filter" or whatever else it was replaced that this problem may occur. How can this happen with so many expensive parts being replaced after your accurate diagnostic? Sir, we are going to check and without a doubt the vehicle will be ready this afternoon. Oh this is awesome! now I have their word and nothing can go wrong because they have given me their word. That afternoon, I went to the service department to pick up my vehicle and not only it wasn't ready but it was parked outside with a flat tire, subway sandwiches wrappers on the console and bird "poop" all over it. Once again there was no explanation as to how any of this happened. The Certified, Qualified and Verified 'technician' said he didn't move the vehicle and I guess he didn't noticed it was missing? by Now, now we were into the holidays and it took a few more days to hear back or get a call back. I was told that they found the problem, Alleluia! it turned out it was the least expensive and easiest to replace part. So in short, my vehicle was diagnosed with cancer, Treated for Leukemia as if terminal but it was only a common cold. Good to know I had all those expensive parts replaced by a Trustworthy, Certified Qualified, Verified and well supervised team! !

If i could give minus stars I would. call early today for a recall was told…read morethey would get back to me at their convenience, I wish I would have said that last year when i paid cash for my truck.

I have purchased more than 20 vehicles during my lifetime. Without a doubt, Derek Ward of James…read moreWood Buick GMC in Decatur, Tx provide the best experience that I have ever had. After visiting two dealerships in Fort Worth this week, the first dealer told me I owed $9000 more on my 2-year-old car that has 17,000 miles, I shared my Kelly Blue Book estimate and he told me KBB don't write checks, he offered me a payment of $1183/month, of course I left. The next dealership must have thought, "hold my beer and watch this, lol." That dealership offered me a lease price of $1905/ month and bragged because he got the price down $200, so I was going to pay $1700, they told me I was $5,000 upside down. Feeling reluctant, I located the 2026 GMC Denali PU with the exact options that I was seeking. Derek was extremely professional. I told Derek exactly what I was looking for. Within an hour, Derek provided me with a ballpark figure that was exactly the same as the result I came up with on the GM Financial website; I was $500 upside down. After a 1-hour drive to the dealership, it took approximately an hour to complete the paperwork, and a monthly note below $700/mo. Without a doubt they have earned my trust in an industry that is filled with uncertainty in my opinion. When completing the paperwork, I was able to relax, as in my experience the finance manager didn't try to up-sell me on things I didn't want or need. In my Arnold Schwarzenegger voice, "I'll be back!"

I wanted to share my experience so others know what to look out for before purchasing a vehicle…read morefrom this dealership. I purchased a vehicle that had previously been used as a courtesy vehicle. During the buying process, the salesperson was courteous, but there was very little willingness to negotiate on the price, which was disappointing considering the vehicle's prior use. Almost immediately after taking the car home, I noticed condensation in both of the tail lights. The dealership did replace the tail lights, but unfortunately, that repair created even more damage. The technician damaged the vehicle during the replacement, requiring me to bring the car back for bodywork. When I picked the car up after the repairs, it had a strong odor inside that wasn't there before. It also hadn't been properly detailed. there were still markings left on the vehicle from the repair process. Wouldn't you think after all the inconveniences, they would at the very least DETAIL THE CAR? To make matters worse, the trunk was no longer aligned correctly and now makes a noticeable noise every time it is opened or closed. While I appreciate that the dealership attempted to address some of the issues, it was frustrating to have one repair lead to problem after problem. Buying a vehicle should be an exciting experience, not one that requires multiple return visits to fix new issues caused during previous repairs! Because of my experience, I will not purchase another vehicle from this dealership, nor would I recommend it to friends or family. I encourage anyone considering buying here to inspect their vehicle thoroughly before taking delivery and to carefully check the quality of any repairs before leaving. I hope sharing my experience helps others make a well-informed decision.

Thanah Le is the man! He just sold as a super nice pilot at a very fair price! I didn't over pay…read moreand I got more than I owed on my trade in! My old co-worker recommended I talk to Thanah Le about getting my wife's new Honda Pilot after I told him I was having a hard time finding a fair deal. We went to two dealerships in Oklahoma City one in Wichita Falls, talked to a guy in Altus and a few near Dallas they wanted 4-5k over Msrp and to give me less than what I owed on my trade in by around 3k I understand it's a hot item but I think that's crazy! That was all a waste of time. Normally I'm not the kind of guy to get a car that just came out because it seems to be more difficult, and costly but my wife saw a 2016 Pilot and her eyes lit up so I had to find one even though I'm kind of a tightwad with my money. We wanted gray with black leather, a fair price and to get at least what we owe on our trade in. Thanh was the first salesman to just look at me and say "alright I will try" and then make it happen without throwing out crazy numbers. With help from the sales manager they found me a car, gray with black leather, all season floor mats, nice wheels, power everything including lift gate, tented windows (not just the rear factory tent) wheel locks, paint protectors, I can't list everything on this thing but it's nice! They had it delivered rather than putting miles on it by driving it back. So even being a dealer trade it has only a few miles on it. They offered all the insurance and protection I could want but let me decide what I needed rather than trying to tell me it's the only option. and got me a great interest rate. To summarize, I don't plan to buy another honda from anyone but Thanah! Also he was HONEST!

I bought a Honda from them years ago and had it serviced by them for a time. They were... ADEQUATE…read more HOWEVER... I subsequently moved ONE THOUSAND MILES AWAY. In the YEARS since, they will not stop contacting me trying to get me to trade in my car. I have spoken to them multiple times over the phone and replied to their idiotic emails and texts explaining the simple fact that I live ONE THOUSAND MILES AWAY AND WILL NOT BE DRIVING ONE THOUSAND MILES TO TRADE IN MY CAR. I block every number they leave voicemails from. I block their email addresses. THEY WILL NOT QUIT. A limitless well of moron salesmen. "Want a new whip for the new year?" GET BENT, DOM.

We bought a new truck in Lipscomb n we live near vernon n we had a Def error code n they took her…read morein got her all fixed up n even delivered her back home to us! Kim in services was absolutely fantastic n had complete confidence the job would be done quick and it was! Very satisfying n Robert dropped her off to us in a jiffy! Which helps being as my hubby couldn't get off early again! It was a great experience for our first servicing. Thank you very much!

Excellent job! Made the deal so easy I didn't even have to go to the dealership. My truck was…read moredelivered and all paperwork completed. Awesome deal!

Let me start off by saying the service department at Johnny Roberts is very professional. They…read morewent above and beyond to get my repairs done. I live about an hour away and will have all my repairs done here in the future.

Very nice sales men. Willing to go above and beyond to help out their customers when purchasing a…read morenew or used vehicle

I had the usual car dealership experience I have come to expect from Brad Fenton. The salesman…read morewasn't familiar with the car he sold me. (It was a new model so I will give him a pass on not knowing everything about it.) I got good service up until I bought the car, then the salesman was so busy he obviously didn't remember asking me to bring the car in 3 days after buying it to address any problems I had with the car. So I had to bring it back in another day and wait 90 minutes to have a 5 minute maintenance fix on it. I was also pitched the extended warranty protection which I indicated right off that I wasn't interested in but felt obligated to sit through. All in all, like I said earlier, it was the usual experience. It was back and forth with the salesman going to ask his manager what kind of trade in value and small discount he could offer. Does anyone else get tired of that bs? I was told previously they had new management and sales persons, and give them a chance. Same old, same old as I have come to expect at Brad Fenton. Now that patriot owns it I was hoping to see an improvement with maintenance, so after getting coupons in the mail I took it in. When I had a flat out of town I couldn't find the key for the lug nuts on each wheel. When Fenton aligned it they didn't put it back in the glovebox so I had to twist it off with a pipe wrench that would barely fit on it and ruined the damn thing. I gave the girl in service the damaged nut so she could look for the key if it was in maintenance or ask someone to take a look. She wrote down the other two maintenance items and said they would clean it up inside and out too. Two out of 4 isn't any better than Fenton, she lost the lug nut and the car wasn't clean at all. They were closing so I just left, hopefully I can find a better dealer when I get a truck. I got a little aggression out twisting off the other three lug nuts at home though...lol

Don't get scammed like I did, I drove 1.5 hours to claim the prize on the scratch off mailer…read more Mailer said I won $3,250 and I called the phone number and they said I won, but when I get to the dealership they said I won $5. If they are a defrauder with me they will be with you.

The owner of this business, Phillip James, is honest & kind. He knows his stuff. If you find…read moreyourself needing new or used tires, he's your man. If your vehicle isn't running right, he's gonna either fix it, or tell you who can. He's a home-grown Wichita Falls native that is always giving of himself.

From the owner: At Texoma Tire, we believe every customer deserves premium service without the premium price…read more Every tire we sell is Road Force Balanced to deliver the smoothest ride possible. Every qualifying tire purchase is also backed by our Texoma Tire Care Advantage Plan (TCAP) at no additional cost, giving you added confidence long after you leave the shop. We offer wholesale pricing on wheels and tires, so you get exceptional value without sacrificing quality. More than just a tire shop, we're your complete automotive service center. From precision Hunter alignments and routine maintenance to suspension repairs, brakes, steering, and mechanical services, our experienced technicians keep your vehicle performing at its best. Looking to upgrade your ride? We make it easy with wheels, tires, lift kits, leveling kits, and lowering kits—all installed under one roof. Everything is completed by trained professionals, aligned to manufacturer specifications, and ready to hit the road the right way. One Stop. One Team. Done Right the First Time.