I went to Jacksboro autozone today, and the personnel on shift were either high as a kite or…read moreinexperienced AF. The whole experience was crazy. The dude with black boots on and a MF Doom tattoo on his left arm ( think his name was Lewis) needs to go to rehab or get fired. Gil Soto and the manager that worked last Wednesday were awesome people and so helpful, for the love of god please give them a raise or a damn promotion! thank you guys. Also the guy that worked Sunday with the MF Doom guy I think his name was bill, he sucked too! Morale of the story..... fuck the Sunday crew.

Tommy CRUSHED the customer service. He helped us find what we needed for our trailer hitch luggage…read morerack and helped us put it together. We would have been absolutely helpless without him. SO GRATEFUL FOR TOMMY!

I had been having battery problems with my Advance Auto battery and decided to forego the existing…read morewarranty and try an O'reilly battery. Was waited on instantly and the battery was installed and I was on my way in approx. 10 minutes. We'll see how long this one last in the SEVERE weather of Wichita Falls!!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Family business, very welcoming and friendly…read more My place to go especially for lights, batteries, filters, tire chains and other supplies

I get the occasional moment where I need to buy some car parts. Like today for instance. Car…read morestarting has been acting up. All indications it was the battery. Stopped by here as I know they would do an Alternator/Battery test for free whether you bought it here or not. Lucky for me I bought it here. :-) A young man named Nathan helped me out. This quy was very knowledgeable at his job. Found I had a good Alternator and bad Battery. The battery was still under warranty and didn't cost me a thing AND Nathan installed it for me. Service above and beyond. Then he looked up some parts for me for a future purchase. The place is always clean. The counter help is always well informed and very friendly. A real pleasure to shop here.

Husband sent me in for a part (yeah, I know, BAD IDEA), I had no idea what it was and they were…read moremore than helpful in finding it for me!

Installed the car battery I purchased right away for no extra cost and good military discountread more

The staff at this store is amazing. Great service. My daughter was taking her drivers test and…read morehad a brake light out. They stopped what they were doing to sell us the part quickly and put it on for us! Really appreciate them taking such good care of us and being so friendly about it. Way to go O'Reilly's!!! You've got my business!

Most likely, these employees are underpaid and overworked. However, there is no excuse for lack of…read morehuman decency. I was passing through driving home to Abilene TX. Never been to Wichita Falls and about to run out of gas and it was late. Lost the key to the gas cap. My cell signal was scarce with no Internet. I had not eaten in days starving, stressed and frantic. Conserving gas I called asking if they carried Mopar locking gas caps to get a key and told them of my dire situation. The "man" looked it up with an affirmative answer so I used my precious gas to drive there. He was very helpful on the phone but willfully ignored me upon arrival. However, "Katie" informed me they don't carry Mopar. I did notice smiling glances between the pair and was confused but now it make sense. "Katie" giggled and said the answer to my problem was on Youtube. Unfortunately, she refused to offer any further details. I could tell from her smirk "help" was not gonna happen. Still, I pleaded with "Katie" to help me but she remained silent with that smirk. However, she did offer a screwdriver but this was useless without knowing how to use it for my problem. I even asked to sleep in their parking lot since it was late and "Katie" replied "probably not due to police patrols". So I left and managed a limp to Walmart for the night. I used their wifi and Youtube showed others putting a screw through the gas cap to prevent it from turning. That was the simple answer to my problem. Thus, I purchased a screwdriver and screw at Walmart. Why couldn't "Katie" be helpful to someone in trouble and provide the simple answer? Why didn't "Katie" either give or sell me a damn screw along with those minimal instructions? Why did the "man" tell me they carried Mopar locking gas caps? This would be an extremely positive review if "Katie" and the "man" did the right thing. "Katie" and the "man" who misled me are terrible employees and obviously got a thrill watching me struggle. Again, there were several smiling glances between the pair. They misled me to O'Reilly's aware of my dire situation. Otherwise, never would have set foot in this pathetic business. They offered no goodwill whatsoever. This is simply a matter of human decency. I have gone out of my way to help others and given money to those in need. I have paid others rent, purchased food, paid phone bills, etc. "Katie" and the "man" should be ashamed and trained on human decency but doubt it would help. Basically, they took pleasure in watching my plight and would not offer a glass of water to someone dying of thirst. Based on other reviews this is not an isolated event at this store. Look at the elderly woman they would not assist in a previous review. O'Reilly's offers "canned" responses to a plethora of negative reviews. Obviously, they embrace a world with no human decency. Thank you. This event happened Thursday 05/18/23 at 8pm.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

This place has terrible customer service. They are always in a hurry. I don't usually leave bad…read morereviews but I was spoken over again by the people at the Autozone (Kemp location) because they could not find an online order, for which I had the receipt. They acted like there was nothing they could do. It wasn't only one person either- multiple staff were very rude! Go to another location. Corporate needs to train people on how to act right. It's like they have zero costumer service tra

We pulled in because of a strange noise coming from the rear of our 1994 Suburban. The staff came…read moreout to diagnose the problem and helped us mitigate the damage by being hands on and giving good/useful advise. Glad with stopped there!

It's a small building but obviously very trusted in the community, they were constantly busy but…read morenever got behind on work. They work fast and are very honest with reasonable prices. Got my truck towed there. Met Blake and his wife, they were so nice and worked with me and my crazy schedule. I'll definitely be coming back if I have issues again.

Blake has done my struts recently, not first time I have used him for work on my car. his work is…read moregreat, always fits me in somehow and has it done on time with fair pricing. Definitely make appt with him