Most likely, these employees are underpaid and overworked. However, there is no excuse for lack of…read morehuman decency. I was passing through driving home to Abilene TX. Never been to Wichita Falls and about to run out of gas and it was late. Lost the key to the gas cap. My cell signal was scarce with no Internet. I had not eaten in days starving, stressed and frantic. Conserving gas I called asking if they carried Mopar locking gas caps to get a key and told them of my dire situation. The "man" looked it up with an affirmative answer so I used my precious gas to drive there. He was very helpful on the phone but willfully ignored me upon arrival. However, "Katie" informed me they don't carry Mopar. I did notice smiling glances between the pair and was confused but now it make sense. "Katie" giggled and said the answer to my problem was on Youtube. Unfortunately, she refused to offer any further details. I could tell from her smirk "help" was not gonna happen. Still, I pleaded with "Katie" to help me but she remained silent with that smirk. However, she did offer a screwdriver but this was useless without knowing how to use it for my problem. I even asked to sleep in their parking lot since it was late and "Katie" replied "probably not due to police patrols". So I left and managed a limp to Walmart for the night. I used their wifi and Youtube showed others putting a screw through the gas cap to prevent it from turning. That was the simple answer to my problem. Thus, I purchased a screwdriver and screw at Walmart. Why couldn't "Katie" be helpful to someone in trouble and provide the simple answer? Why didn't "Katie" either give or sell me a damn screw along with those minimal instructions? Why did the "man" tell me they carried Mopar locking gas caps? This would be an extremely positive review if "Katie" and the "man" did the right thing. "Katie" and the "man" who misled me are terrible employees and obviously got a thrill watching me struggle. Again, there were several smiling glances between the pair. They misled me to O'Reilly's aware of my dire situation. Otherwise, never would have set foot in this pathetic business. They offered no goodwill whatsoever. This is simply a matter of human decency. I have gone out of my way to help others and given money to those in need. I have paid others rent, purchased food, paid phone bills, etc. "Katie" and the "man" should be ashamed and trained on human decency but doubt it would help. Basically, they took pleasure in watching my plight and would not offer a glass of water to someone dying of thirst. Based on other reviews this is not an isolated event at this store. Look at the elderly woman they would not assist in a previous review. O'Reilly's offers "canned" responses to a plethora of negative reviews. Obviously, they embrace a world with no human decency. Thank you. This event happened Thursday 05/18/23 at 8pm.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I went to Jacksboro autozone today, and the personnel on shift were either high as a kite or…read moreinexperienced AF. The whole experience was crazy. The dude with black boots on and a MF Doom tattoo on his left arm ( think his name was Lewis) needs to go to rehab or get fired. Gil Soto and the manager that worked last Wednesday were awesome people and so helpful, for the love of god please give them a raise or a damn promotion! thank you guys. Also the guy that worked Sunday with the MF Doom guy I think his name was bill, he sucked too! Morale of the story..... fuck the Sunday crew.

Tommy CRUSHED the customer service. He helped us find what we needed for our trailer hitch luggage…read morerack and helped us put it together. We would have been absolutely helpless without him. SO GRATEFUL FOR TOMMY!

I had been having battery problems with my Advance Auto battery and decided to forego the existing…read morewarranty and try an O'reilly battery. Was waited on instantly and the battery was installed and I was on my way in approx. 10 minutes. We'll see how long this one last in the SEVERE weather of Wichita Falls!!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

They would not mount my tires. I have a Bronco II that has oversize tires on it already. I bought…read morea different size tire online and took them in to have them mounted. I was told they would not mount them because it was not the recommended tire size for my vehicle. SERIOUSLY?? Firstly, to think the Walmart Tire Center knows more about my vehicle and what it is capable of than I do is absurd. Secondly, I spent weeks researching the tire size that would work for my application. Just because a manufacturer recommends one tire size DOES NOT MEAN THAT'S THE ONLY ONE THAT WORKS. Thirdly, if I had brought the same wheels and tires to them in the bed of a pickup truck, THEY WOULD HAVE MOUNTED THEM. If this is a corporate mandate, it's patently absurd and downright idiotic, not to mention there's no way to enforce it when wheels and tires are brought in off of a vehicle. STUPID. I have 8 vehicles that periodically require tires and rotations. Walmart just ensured that they will never receive any of my money at their auto center ever again. Groceries, yeah. But to tell me that they know best about my vehicle is insulting and fallacious.

I came from out of town to visit family. While here I hit a bolt on the highway and had to get it…read moreremoved and patched before I go back home. While I was at the tire center getting my flat fixed I had our dog because she wasn't playing nice with the other dogs. Since it was cold and rainy this morning I went to go sit inside the waiting area and all the tire area employees saw that I had a dog, but didn't say a single word to me. After I was in the waiting for a few minutes the department manager came in and told me I had to leave the store because of my dog and he followed me all the way outside, so I have been sitting out in the rain and cold for well over an hour all because I have a small wiener dog with me. It would have been fine if there were signs up saying no dogs or even if when I looked it up but I didn't. I have been to plenty of other stores where I live and they allow dogs all the time. Now I would have been ok with it if it was dry, but it is tanning and they have my car so I have no where to sit away from the elements except for directly in them.

When it comes to shops, it is always a hit or miss on how they treat their customers & their work…read morequality. The guys over at 4 Wheel Performance definitely take advantage of this and go above and beyond for their customers. I've come in there multiple times for my steps not functioning properly. It's one of those issues that comes and goes. Not only are they knowledgeable about the systems but they always seem to try and get you in no matter how busy they are. For example, I called today asking if they were busy and if I could stop by if they weren't. Garrett was like "yeah we're slammed, but come on in and we'll look at it". As soon as I got there, they immediately got to work on trying to figure out the problem. Stuff like that you normally never hear from people, but these guys always seem to try and take care of everyone when they can. I would highly recommend you take any of your off-road/truck needs to these guys.

They did an Awesome job on my Nfab steps . Best price I could find . Very professional and helpful…read morestaff. I am very picky and ask a lot questions I probably talked to all the staff on the phone at least once , they were all helpful. The young man at the desk was very respectful what customer service should be . Installation was fast . Price installed was the same as Amazon and I would have to install myself and that would have been train wreck..

I love there work, one time i brought my truck and within 1 week they got the engine, transmission,…read moreand carbarator all on.

bought a part online on car-part.com and they never sent me it. Now my phone number is blocked from…read morecalling the yard!

Less than 10 hours purchasing a car and really debating if I should return it due to poor customer…read moreservice thus far. I also asked the salesman yesterday night to detail my car, but kept being told it's new, it's clean. I cleaned the vehicle myself this afternoon, brand new less than 10 miles when I purchased it and it has paint ripped off and rust under my car! I am livid. I will give this company a chance to fix the issue, but if they do nothing, I will definitely let the world know how they sale new cars, which means the older or previous owned ones probably should not be touched.

I would think twice about buying used at this location. They failed to file the previous owners…read morelein release when I purchased my expedition. They NEVER call you back unless your going to give them more money. ​My expedition was totaled out and my refundable service contract was canceled and they have yet to refund it 3 months later!!! And they still didn't file a lein release and I had to call the previous owners lein holder to have them file it for me. All of this put a hold on my title and created more frustration than needed. Also how is Noone in finance at all when I call. You have to have someone there to sell them cars and sign financing paperwork right?

Us cashier are very helpful or at least we try to be I love my job and the customers that come inread more