I feel it is my responsibility to share my experience with Jessica and Anthony at Puff N Fluff Pet…read moreGrooming because it is truly shocking: When we took our two small poodles (ages 15 and 2) in for grooming, we informed Jessica and Anthony that our 15 year old has very saggy skin around her neck, and that a few months prior she had been cut by the groomer and had needed stitches. About an hour after we dropped them off we received a call from Anthony saying that he believed our dog's previous wound had reopened, and they had no idea how it happened. They made it clear that it must be her old wound, and that it looked like a scab ripped off. They claimed they hadn't even noticed the cut "reopening" until later on, and that she hadn't cried, and it wasn't bleeding. They asked that we come pick her up, and they suggested taking her to the vet. They had not started on our 2 year old, but we gave them permission since we were under the impression that our 15 year old had just reopened her cut, and we did not believe they were at fault at the time. Unfortunately we received a completely different story from the vet. Per her veterinary examination, the cut she incurred at Puff N Fluff was on the OPPOSITE side of her neck and was in fact deeper (full thickness) and longer than her previous cut, so it was a completely fresh, new wound. The vet wanted to sedate her and give her stitches because it was so long and deep, but they gave her staples instead because they didn't want to put a dog of her age and size under anesthesia. Even if they were unaware of cutting her, like they claimed, I would find it even more concerning that they didn't notice inflicting a wound of that caliber. I understand that our 15 year old is very difficult to groom, and I understand that mistakes happen. I understand that any experienced groomer would have issues grooming my dog because of her skin, and this could have happened to anyone. My issue is not with the cut that she incurred from the groom. My issue is that they did not take responsibility for the cut, and had clearly fabricated a story about her injury so we wouldn't know they were at fault. We called to inform them of this discovery, and Jessica offered to pay for the vet visit, which is what we were hoping for. However, then I requested a reimbursement for my 2 year old, and I was incredibly disappointed by their response. We asked for a reimbursement because we no longer felt comfortable having paid them for their service when we were so unclear about what happened to our dog in their care. We felt like they blatantly lied to us after the vet's assessment and insight into the wound. We received quite a bit of pushback on getting our money back for the groom, which I feel shows a complete lack of understanding and accountability for their actions. I was obviously missing a lot of information, and I would NEVER have let them groom her if I knew what had truly happened. We had every right to ask for a refund after the experience we had. Additionally, our 2 year old was incredibly stressed after we picked her up, and her trachea collapsed on and off all day, which has never happened before. Furthermore, Jessica requested that WE write out and sign a statement that declared they reimbursed us for the vet visit and grooming appointment, which we did, but it was honestly insulting after what they did. AlI I was looking for was an apology and for them to be accountable for the cut, but instead they were dishonest, did not take responsibility for anything, deflected blame, and honestly lacked compassion and remorse for the whole incident. I understand this is an incredibly difficult time due to the pandemic, but we felt like they cared more about making money off us than the health of our dog or making amends for what they had done. It is important to note that they did end up reimbursing us for the vet visit and groom; however, they did initially try to shortchange us when we picked up the money, and we did Not receive any form of an apology for Anything. I hope no one has to experience something like this because it is truly heartbreaking for everyone.

Excellent service. We brought in my mom's 13 year old poodle for a cut and they did a superb job -…read moreeven throwing in free teeth cleaning since we were new customers. I'll definitely recommend Puff n Fluff to friends in the Ojai area.

Happy Puppy,Happy Owner! Very pleasant and knowledgeable…read moreworking with a wiggly puppy unable to groom her hair but did get a nice bath and nail trim.

dog always looks great and happy after! would recommend to anyone in the oak view/ojai arearead more

Angie is awesome! I have an 11 year old German shepherd that was in much need of a groom. She was…read moreable to fit me in within a week and she did a fabulous job! After a much needed bath, deshedding, and nail trimming my girl is back to her former glory with a new handkerchief! 10/10 would recommend. I wish I had a better picture but she would not sit still

Angie is the best!! She is the only groomer that can handle my older dog. My dog has a problem…read morewith biting. But she loves Angie, and allows her to bath and groom her, without a fuss. I definitely recommend her.

TLDR; this place profits off of living animals that are actively hurting each other due to too…read moresmall cages! See photos I never leave yelp reviews but I was completely disgusted about the welfare of the animals being kept in this store. They have WAY too many chickens being kept in tiny cages. I noticed some of the chickens pecking on one particular chicken's back / rear. Then I noticed blood on the chickens beaks and looked closer and the poor chicken is bleeding all over and is basically being eaten by the other chickens. I let the person behind the counter know and she looked horrified. I told her I think there are way too many chickens in the cage to which she agreed. She promptly removed the chicken and another employee told her to put the chicken in another cage that had a single chicken. I asked if they had anything to apply to the wounds and the guy looked confused and said yeah and disappeared to the back. I once again noticed the other chicken start pecking at the chickens bloody rear and told the guy once he came back that it should be by itself. He moved the chicken and sprayed something on its wound. I wish I could've taken the chicken but I don't have the means or space. To the owners - you absolutely shouldn't be selling chickens / other live animals. You clearly don't have the space / enclosures needed to house that many chickens and you clearly don't care about the animals you're selling. Your employees seem to have a lack of knowledge on animal care and should be trained to know what to do to care of injured animals. This is clearly an animals-for-profit type of pet store that anyone who loves animals should absolutely avoid. I usually avoid this place because the birds already sadden me, and I've heard of the poor care given to the live animals. I'll absolutely never return and I really hope the owners think hard about keeping these living animals. At the very least, keep a smaller amount. It doesn't seem like they're even selling much of these animals. It's just cruel. I'd like to know what happens with their chickens once they're too large for these tiny cages!

This pet store is the heart of Ojai. The family owners truly care, and it shows in everything they…read moredo. The employees are incredibly helpful and genuinely knowledgeable about all kinds of pets--you can ask real questions and get real answers. We've purchased birds, lizards, and all of our dog food here, and the care is always top-notch. It feels like a family experience every time you walk in. Small-town vibes, honest people, and way better than supporting big corporate pet stores.

Amanda did a great job with my cat Crookshanks. He had long fluffy unmanageable fur. If I didn't…read morehave him shaved twice a year, he was a matted mess. Amanda was always on time, her connection with the cat was great, she never nicked him or left razor burn. I was completely satisfied with her performance. Would definitely recommend her to care for your cat.

Kurt helped me and my new shelter husky shepherd mix learn safe ways to be with other dogs. I was…read moreterrified before my first visit. He observed BART in a neutral . He was calm ,and safely helped educate me to help my dog. I've only been twice this far. I definitely recommend him for any type of dog as he is a natural. His approach is so easy to understand. I can't wait to go back to learn more. I'm looking forward to the beach day meetups with dogs Kurt already personally knows. Thanks a million bucks..... I feel so much hope that I can care for my big boy.

Kurt is an outstanding dog trainer. I enrolled my dog in his three-week Board and Train program,…read moreand she returned home incredibly well behaved. Throughout the program, Kurt sent daily videos demonstrating his training methods so I could confidently continue the work at home. I highly recommend Kurt to anyone looking to train a puppy or adult dog--he truly has a gift with animals!

What a special place! My dog Jack is 18 years old and gets confused in new surrounding and a bit…read morescare and because of that he was kick out of Petsmart. So mean right? At Bow Wow Pet Grooming he was welcome with open arms. The ladies will treat your pet with dignity, love and respect even if their old. Isn't that what we all want? My dog Jack was like a puppy when he lef

Today my two German shepherds went in for a full Grooming service. They both came out, looking so…read morepristine and beautiful. By male GS hands-down simply walked out looking majestic and my female right behind him like a princess thank you Bow Wow Pet Grooming. I definitely recommend bringing your pet here for Grooming especially if they're a large dog