Very friendly and easy to schedule. Our pup looked great after his first visit to the groomers.read more

My first impression was WOW! I walked in & the front room had cats, dogs, bunnies, birds, a…read morerooster, and guinea pigs or hamsters just chilling peacefully together. It is and was a soothing feeling. My 2 dachshund/lab mixes hadn't been bathed since December. Petco used to be our bathing place of 10+ years. Petco has not returned numerous voice messages. The kind person who greeted me also had a calming effect. She wanted to know everything about our dogs. Unlike Petco, she just said OK after I disclosed age and that Tux had a seizure last year. I did not have to sign medical waivers that my dog is 8 years old. I didn't need to bring in rabies proof either (although we had it). I am used to having to pick up my dogs at a precise time @ Petco. Aloha Grooming is more relaxed about pick up time. The grooming of my short hair dogs: GREAT! teeth, anal glands, bath, sensitive shampoo, and nails groomed for $35 per dog (price based on size). Petco was $40 each. That includes all of the above in an extra add on package with a hit or miss dog bandana included. When we picked up C.C. (Bloom) & Tux (short for Tuxedo) they looked and smelled great. I was told that they had full anal glands. I don't know what that means. They accept cash or check as payment. I added a 20% tip. While I waited for my dogs briefly, a beautiful white cat meandered over to us. She or he was quite affectionate. My review is 5 stars. We will be regular patrons to this small business that loves pets and has a very cool vibe. Pictures of our 2 dogs/family members soon.

I feel it is my responsibility to share my experience with Jessica and Anthony at Puff N Fluff Pet…read moreGrooming because it is truly shocking: When we took our two small poodles (ages 15 and 2) in for grooming, we informed Jessica and Anthony that our 15 year old has very saggy skin around her neck, and that a few months prior she had been cut by the groomer and had needed stitches. About an hour after we dropped them off we received a call from Anthony saying that he believed our dog's previous wound had reopened, and they had no idea how it happened. They made it clear that it must be her old wound, and that it looked like a scab ripped off. They claimed they hadn't even noticed the cut "reopening" until later on, and that she hadn't cried, and it wasn't bleeding. They asked that we come pick her up, and they suggested taking her to the vet. They had not started on our 2 year old, but we gave them permission since we were under the impression that our 15 year old had just reopened her cut, and we did not believe they were at fault at the time. Unfortunately we received a completely different story from the vet. Per her veterinary examination, the cut she incurred at Puff N Fluff was on the OPPOSITE side of her neck and was in fact deeper (full thickness) and longer than her previous cut, so it was a completely fresh, new wound. The vet wanted to sedate her and give her stitches because it was so long and deep, but they gave her staples instead because they didn't want to put a dog of her age and size under anesthesia. Even if they were unaware of cutting her, like they claimed, I would find it even more concerning that they didn't notice inflicting a wound of that caliber. I understand that our 15 year old is very difficult to groom, and I understand that mistakes happen. I understand that any experienced groomer would have issues grooming my dog because of her skin, and this could have happened to anyone. My issue is not with the cut that she incurred from the groom. My issue is that they did not take responsibility for the cut, and had clearly fabricated a story about her injury so we wouldn't know they were at fault. We called to inform them of this discovery, and Jessica offered to pay for the vet visit, which is what we were hoping for. However, then I requested a reimbursement for my 2 year old, and I was incredibly disappointed by their response. We asked for a reimbursement because we no longer felt comfortable having paid them for their service when we were so unclear about what happened to our dog in their care. We felt like they blatantly lied to us after the vet's assessment and insight into the wound. We received quite a bit of pushback on getting our money back for the groom, which I feel shows a complete lack of understanding and accountability for their actions. I was obviously missing a lot of information, and I would NEVER have let them groom her if I knew what had truly happened. We had every right to ask for a refund after the experience we had. Additionally, our 2 year old was incredibly stressed after we picked her up, and her trachea collapsed on and off all day, which has never happened before. Furthermore, Jessica requested that WE write out and sign a statement that declared they reimbursed us for the vet visit and grooming appointment, which we did, but it was honestly insulting after what they did. AlI I was looking for was an apology and for them to be accountable for the cut, but instead they were dishonest, did not take responsibility for anything, deflected blame, and honestly lacked compassion and remorse for the whole incident. I understand this is an incredibly difficult time due to the pandemic, but we felt like they cared more about making money off us than the health of our dog or making amends for what they had done. It is important to note that they did end up reimbursing us for the vet visit and groom; however, they did initially try to shortchange us when we picked up the money, and we did Not receive any form of an apology for Anything. I hope no one has to experience something like this because it is truly heartbreaking for everyone.

Excellent service. We brought in my mom's 13 year old poodle for a cut and they did a superb job -…read moreeven throwing in free teeth cleaning since we were new customers. I'll definitely recommend Puff n Fluff to friends in the Ojai area.

A homey space and personal touches: Competent, effective results on our messy dog. We will be backread more

They do a Great job on my cat..! 100% recommend.! I'm so happy how they treat my cat...read more

I am super grateful to have been referred to Lisa! It's an amazing little shop and I could not be…read morehappier with my pups groom! My dog doesn't have the greatest experience with groomers, but I could tell Lisa took good care of her and even reported to me how she did after!

Absolutely recommend La Mia Bella West Grooming with Lisa and her daughter!…read moreI have a husky (aka professional shedder ), and let me tell you she shedssss a lot. But Lisa and her daughter always take the BEST care of her. They get her undercoat out like no one else. Seriously, the difference is incredible. My pup leaves their salon looking absolutely beautiful and feeling unbelievably soft. Sometimes you don't even realize how much of that thick undercoat is hanging on until they work their magic and today, I definitely noticed the transformation! Their talent, patience with my girl, and the love they clearly have for what they do make this place a gem. If you're looking for groomers who treat your dog like family and leave them looking and feeling their best go to La Mia Bella West. You won't regret it!

Pam and the rest of the team at Underdog Pet Stylist is absolutely amazing! From the moment you…read morewalk in, you can tell she genuinely loves what she does and truly cares about every pet that comes through her doors. She takes the time to make sure your pup is comfortable, and the results speak for themselves. My dog always comes home looking adorable, feeling soft and clean, and most importantly, happy. It's such a relief knowing my fur baby is in caring, experienced hands. Pam is kind, professional, easy to communicate with, and treats every pet like they're her own. Finding someone you trust with your dog isn't easy, but I can confidently say she's earned mine. I highly recommend Underdog Pet Stylist to anyone looking for quality grooming and someone who genuinely loves animals. Thank you, Pam, for always taking such wonderful care of my pup

The staff is great friendly and very convenient. Price is reasonable. I will only bring my dog hereread more

I had an extremely unprofessional and disappointing experience with Suzanne. She began our first…read moreappointment by yelling at me about where the house was because she took a wrong turn and didn't read my directions clearly. During the appointment, she aggressively spoke to one of my cats while she was cutting her nails, telling the cat she wasn't nice and was "bad." She also cut my cats' nails too short, and they bled. When I addressed the issues with her, she justified why it occurred rather than apologizing and taking responsibility for cutting the nails too short. She put a quick-stop solution on the nails and told me it happened all the time (this has never happened with any other professional groomer in my experience). I told her I would not be using her services again. When I gave her feedback about how unprofessional her behavior was and how disappointing the services were, she did not take responsibility for her mistake or her aggressive behavior but said, "I'm sorry you feel that way." Now that I've read the other Yelp reviews, I can see that she blames the animals for being "bad" rather than taking responsibility for her unprofessional behavior and mistakes. I'll share this experience with my local community so that others' animals are not mistreated by using her services.

Suzanne did a fantastic job clipping my cat's "murder mittens" She was very gentle and came to my…read morehouse because it's very hard to get my cat into the carrier. 10/10, will definitely book again.

I've been taking my dog to Sierah to be bathed and groomed for a few years now. She's so great with…read morehim! He's a little frazzled by the blowdryer, but she makes sure to protect his ears and take care of him. I have a shetland sheepdog, which is typically a long-haired breed, but I keep him short so there's less furballs at home. She has always been open to hearing what kind of cut I've wanted for my dog, and always cuts him perfectly. She is kind, caring, and professional. So happy to have finally found a groomer that cares about her pups and takes pride in her job. Would recommend giving her a call if you're looking for a groomer, or looking to change groomers. We've followed her for years from place to place because she's amazing and does such a wonderful job!

Sierah is the best dog groomer I have ever had! She does an amazing job-- she has real talent and…read moremy little poodle mix always looks so cute, WAY better than any other dog grooming salon I've been to. Not only that, but she is incredibly caring and takes time to make sure my dog feels safe and comfortable, which is important since he has anxiety. My nervous pup does great with her patient and loving approach-- and he looks great! I honestly can't recommend her highly enough and won't ever work with anyone else!

Justine is so caring and takes such good care of my senior dog. Sparky gets so excited when he…read morearrives and always looks amazing when Justine is done with him. Highly recommend! Best groomer I've used!!!