If you're looking for a good way to lose a few hundred dollars really quickly, I'd call these…read morefolks. I think they might be in the business of charging for estimates while never doing any actual work.

I called and asked for a cleaning, they tell me the price and then proceed to tell me about the…read moreinspection fee. I explain that I want a cleaning and possibly a cap. The person tells me inspections are required by law. As I question further I find it's not a law just a preference of the company and their affiliations. Very disappointed in the diversion and the increased price quotes of the company. This seems very unethical.

Count my impressed! This was the best service I have received as far back as I can remember. I…read morereceived a text message within hours and a service call within 24 hours. As a NEW customer! I needed a part that they were kind enough to have overnight express delivered and service within 2 business days to get my system up and running. Both fireplaces work better than they have EVER. Since installation by a local company I would NOT recommend, I am thrilled with my systems. I signed up for yearly service on the spot. Cyndi and Darryl were excellent to deal with.

Very knowledgeable and forthcoming with advice. They worked quickly and got the job done.read more

Clean, professional and personable. My fireplace was inspected and cleaned. It looks like a brand…read morenew fireplace. I highly recommend Loftus. They will treat you right!!

Great customer service! I messages the owner in the am and by the afternoon my chimney issue was…read morefixed. The cost was also reasonable.

My family and I moved into our home over a month ago and we haven't been able to use our dryer…read moresince then because the vent was clogged or broken or something. Raytown Chimney came out and went above and beyond to find out what was wrong with the dryer vent. After about 3 hours, Bobby had it all cleaned out, fixed, and ready to go for us to use our dryer again!! He is a really nice guy and very professional. I have 3 very young girls and he was super sweet to them and even let my 4 year old follow him around and help out while he was here! We are very thankful for him and her services!! Highly recommend!!

I rarely leave feedback but my experience with Marty was superb! I could not pass up an opportunity…read moreto let everyone know how great this man is in the chimney business. Marty was very professional and knowledgeable about his area of work. He fit me into his schedule the same day, explained in detail what needed to be done for safety of my home and family, and cleaned my basement chimney at a very fair price. I highly recommend Marty if you want an affordable subject matter expert to help you with any chimney issues. I will be using this company in the near future to maintain the chimneys in my home.

Competent and trustworthy. Diagnosed the issue and fixed it. I recommend without reservation.read more

From the owner: We provide In-Home Fireplace, Gas Logs & Grill Service. With over 32 years of experience and a…read morededication to excellent customer service, we are the go-to source for all your fireplace, gas logs & grill needs. We service and repair almost any make and model of gas fireplaces , barbeque grills, gas logs, gas lights and more. We specialize in providing top-quality products at affordable prices, and are available to help with any questions or concerns you may have. Whether you need a new gas grill installation, gas fireplace repair or maintenance services for your existing unit, we have you covered. Our team is committed to delivering personalized attention and tailored solutions to exceed your expectations. Contact us today to schedule an appointment, and let us help you take your fireplace and grill experience to the next level!

I feel like this fireplace service lives up to their good reviews. I had a minor potential issue…read morewith my fireplace, and this is the kind of thing I really don't want to take chances on. When I reached out, they were pretty responsive and moved things to text; the key to my Millenial heart. They were pretty booked up, but I can wait if it's going to be worth it, so they scheduled someone for the next week. Their tech was friendly and to the point. He gave me options on what we could do, pinpointed the problem, and didn't push or overwhelm at all. I feel like I'm writing this one as a service to them to spread the word, but selfishly so I can remember to come back to them specifically if and when any fireplace issues arrive. They seem to do things the right way and know their stuff.

I live in Prairie Village. Dillon evaluated my gas fireplace that was match start for installation…read moreof remote start. He explained what could be done and gave me a discount on an open box insert. He came out soon after to install. During the install he cleaned the logs, screen and doors and demonstrated the remote. I was very pleased with the company and how Dillon performed the service.

OK, it's a little on the course side but a very unique comprehensive selection. Anything you want…read morefor grilling not a location where you just drive-by have to look for it. That's OK if you're dedicated.

Love Smoke n Fire. KC's BBQ Equipment heaven. Whenever l need a special BBQ tool, they have the…read morebiggest selection in town. I needed a good pair of grill tongs, and they had about 25-30 different ones to pick from. Also needed meat rubs - they had about 35, & BBQ sauce - they had about 100. I enjoy just walking through the store. They have items I never knew existed, & found l really need.

Just called to get a quote to fix or replace my gas fireplace and clean my chimney. The woman on…read morethe phone said they don't do that. When asked what they did do they said service gas fireplaces and install new ones. So I repeated what I wanted and they said they couldn't help. What do they offer then?

AWESOME store, helpful staff! Knowledgeable in Fireplaces, great experience! Going into a Fireplace…read moreretro or new fireplace is the best. If you go into the process with the wrong attitude, as in wanting something for nothing or unreasonable expectations then (no matter what you are buying) it will not go well for you. Fireplaces are a thing of their own, and Midwest does best by knowing exactly what the industry has to offer, and offering the best and at different price points to meet different budgets. They are knowledgeable and friendly, dealing with vendors inside the United States and Canada. Speaking on the PROCESS.. it, installing and finishing, or retrofitting a new unit into an old space is not a QUICK process, lots of moving parts, and to ensure the best outcome it is best to manage your expectations and flexible deadlines so in the end you get the best for your money.

It's really important to me to buy local, but in this case I can't recommend this company. It takes…read moreseveral calls before they even get back to you. Even when I was purchasing the fireplace, I would have to stop by the office in order to contact them. But the most recent problem is kind of the last straw. I called on Monday December 16, 2024 and told the answering machine that my fireplace wasn't working. I called again on Wednesday, December 18 and still got an answering machine. I finally received a return call on Friday, December 20, five days after my first call. The message was "we really can't help you until after January 2. Call us then." So I was without a fireplace during the entire holiday. I called on January 2 and got scheduled for the 8th. I understand this is a busy season, but there is no excuse not to at least return a phone call within 48 hours. Unfortunately I can't recommend this company.

It was a real pleasure doing business with these folks. Had a problem with a pellet stove. Even…read morethough they didn't carry the brand they agreed to take a look at it. Very knowledgeable, fixed the problem.

Easton is a fair and had working company and the founder a good man. I have had them replace my…read moreentire roof and add ventilation plus he has also helped with helping folks in need via my charitable organization HPLA Charities. They are a well-established company of many years.

This company is excellent. They installed a section of guttering that was missing and without…read morebeing asked, cleaned out the other gutter that was full of mud. A week later when our electrician found a hole in the attic roof, they fixed it for nothing. We cannot be more pleased.