I went to Fountain Tire North Van to get a new starter they charged me two and a half hours for a job in the book that said .8 hours work. I recommend you go elsewhere. I complained to their head office they said they would investigate but now it is radio silence. I sent them proof of the last work order from another place as well. read more

John, who is the assistant manager was such a pleasure to deal with. He managed to fit me in during the day which I appreciated. He informed me what they needed to do and how much it would cost. They are definitely my choice for a tire shop. read more

Brought my truck in for an alignment just to ensure proper wear of tires, it was driving perfectly fine and the steering wheel was straight when I dropped it off. They returned it to my with the steering wheel so crooked that the stabilitrack system and abs lights were flashing. They stated that was the best they could do and that parts were worn out (on a two year old truck). I had to take it to another shop who fixed it in less than 30 minutes with no issues, no new parts. read more

Fountain Tire - That is driving straight! - Auto Repair Near Me - North Vancouver, British Columbia

I had a slow leak in one of my tires that have 55000 km on them and they are rated for 90000 km when I bought them. I was told they would not fix the tire because they would be liable, for what I'm not sure, and I needed to replace all the tires as they were down to the wear bars. Nope, not even warrantied because they are showing signs of alignment issues and uneven wear due to running them at too low a pressure. Hmmm...at least they were friendly. So I took the issue to Kaltire where they fixed the issue and told me its my last winter on these tires as there is some wear but I would be fine to run them for the rest of the winter and next summer with no safety issue. Guess where I'm buying my next set of tires? read more

Verrrry fishy.... Went here for a tire fix. Several days later car overheated. Looked under hood and coolant gone. Never had this problem in 6 yrs owning this car. Filled the coolant. Couldn't find where the leak was. Coolant hasn't leaked in 3 weeks since I filled it. Took the car to another garage (went on a recommendation this time) explained to mechanic the problem, he didn't think a tire fix should have anything to do with coolant (they shouldn't even open the hood for a tire fix) of course not, unless they're trying to drum up repeat business? I didn't stay and watch the tire fix, or think to look under the hood after a tire fix.....next time won't take a chance, I'll stay and watch.... Car could have had major problems from this, lucky I caught it in time, lucky too that I know not to go to this garage again. read more

I have always had great service at this Fountain Tire location, but the last time I went in I was pleasantly surprised by their honesty and how they treated a difficult situation. Once they identified a problem I was having with my car they gave me a quote after they received a quote on a part they needed. I paid for it that day, but the work could not be done until the following day. I dropped my car off and returned after the work had been completed. The employee I was dealing with explained to me that he had been misquoted on the part and it was $300-400 more then what they had said it would be. As you can imagine I was a little shocked. He then explained that because it was their mistake on the quote from the previous day that they would honour the quote they gave me!!! Needless to say I have recommended anyone I know that lives in the area to go to this location. I thank you so much for such a great experience. read more

Purchased a set of winter tires and rims from this Store around 5 years ago during a promotion that included free tire swaps for the life of the tires with Fountain Tire. Every winter/spring I have had my tires swapped at no fee (both sets already mounted on rims). Even moving to Kamloops for a couple years the Fountain Tire in Kamloops honored the promotion. After booking in to get my tires swapped last month, this store refused to honor the promotion (despite this being the store I bought the tires/rims from), claiming over and over "we don't do that here". Despite looking up in the system that we had tires swapped at that locations and in Kamloops for no cost, refused to honor the promotion. I would not recommend purchasing any tires at this location as there is a good chance they will not honor any promotion you buy them under. Jeff read more

Since the new ownership took over 2-3 years ago at the North Vancouver location on 15th St/Marine location, they've turned into a nickel & dime operation that is constantly up-selling and giving false diagnoses. We took our van in for our winter tire rotation (which was supposed to be free for the lifetime of tires & wheel rims we bought from them several years ago, but now with the new management taking over, they no longer honor that and instead try to charge $10 per tire). After the oil change, they recommended changing about $150 worth of filters, bulbs etc, and told me that we have to replace our power steering pump due to a leak, which would cost about $600. I of course said no, and took it to a real mechanic, who told me that there is a sliver of a leak which may be from a hose, but certainly no need to replace pump at all. So a routine wheel rotation and oil change was going to cost $800 for stuff we didnt need. This has been happening here and there with these guys over the past couple years, but never this extreme. I highly advise everyone to avoid it. read more

The guy at the front desk seemed to be listening to voices messages on the phone when I approached the counter. He didn't greet me and his co-worker said nothing, just made a b-line to the shop. The guy said it would take an hour to change the tires over to winters. Once I came back after the hour, I waited an extra hour in the shop. I was planning on notifying the manager / owner about the poor service. But the guy at the front desk was the owner. Kal Tire is always friendly and greets upon arrival. They even offer popcorn while you wait. Next time, i'm talking to Kal! read more

Top notch service. Great guys going the extra mile. Great benefit of buying your tires from these guys, free flat repairs. Had me in and out in no time at all. read more

Ok so i will admit that I know nothing about cars. Whenever I take my car in for a tune up, I fully expect to get royally fucked up the ass. I accept it, bend over, and pay my bill. My talk with the mechanic afterwards usually goes something like this: Mechanic: "So, that's $100 for the oil change and tune up." Me: "Sounds good." Mechanic: "Plus another $40 to replace your air filters. They were pretty clogged." Me: "Of course." Mechanic (realizing I have no idea what he's talking about): "We also had to rotate your tires. One of them was on backwards." Me: "Oh no!" Mechanic: "Yeah, so that's another $75, plus $20 for replacing your lug nuts. They were pretty corroded. Another 10km and they would have burst into flames." Me: "That could have been dangerous." Mechanic (getting more confident): "Plus another $50 to adjust your ailerons." Me: "Yeah, it's been a while." Mechanic: "And your flying buttress was covered in marmalade." Me (frowning): "That's what I thought." So obviously I'm no mechanic. Neither are the fine folks who work for Fountain Tire, apparently. I took my car in to them today for a quick oil change, and now the engine won't start. I'm not even sure how that's possible. I dropped my car off at 9am, walked the half-hour trek back home, and made some breakfast. Right as I was finishing up, I got a call from Fountain Tire. They needed to replace my air filters (they always need to replace your air filters, even if you just stopped in to use the bathroom), and they told me they were going to clean some gunk off of my battery terminals that was causing a low voltage. It seemed pretty reasonable compared to the usual gouging I get when I take my car in, so I agreed. It looked like I would have my car back in no time. An hour or so later I got a call from the mechanic again, although this time he seemed slightly distressed. I needed to bring in my remote starter right away. Things had gone horribly, horribly wrong since I had dropped my car off nearly two hours ago for a routine checkup. I rushed right back to find that my car wouldn't start, my remote starter wouldn't remotely start, and my remote locks would no longer remotely lock. My battery was dead. My car's computer was spilling out of the dashboard, and there were meters hooked up to everything. You know those hospital scenes in war movies, where they show some guy with his guts hanging out as half a dozen doctors pump him full of morphine and wheel him behind a curtain? That's what my car looked like. Let me remind you that I was having my oil changed. According to the manager, this wasn't their fault, and it wasn't mine. This was just one of those things that happen from time to time. Then he let me fix my own car right there in the drive bay (using my own tools) as the rest of the staff went to fix a problem with the Fountain Tire Courtesy Shuttle. I swear to God I'm not making this up. A customer came in to have a flat tire fixed, but they waved him away because they were too busy fixing the Courtesy Shuttle. I needed to look up a certain company so I could get help rebooting one of my car's components. They didn't have the white pages handy and the mechanic didn't seem to understand Google, so instead I used the yellow pages and spent an hour playing "guess the category listing". My car still wasn't working by the end of the day, so I had to call up a client to tell him I couldn't make it to his house for our appointment, thus costing me several hundred dollars in lost work. read more

Nicely done! Switched out my winter tire to summer threads and plugged a hole in one. Fast service, nice staff and a good location where you can go to the mall and browse around while waiting. read more

PLEASE! AVOID THIS PLACE LIKE THE PLAGUE!!! They will lie to you and try to scam you! Extremely dishonest people! I bought new summer tires and had them installed. I got a call later that day saying that a bunch of stuff needed to be done on my car. Rear brake cable, parking break, rotor and pad for all 4 wheels, a all 4 caliper. For a total of $2631.31... And apparently these were quite urgent and my car could be dangerous to drive. Here is the catch... I just had my break fix at my garage the day before. My caliper are 3 months old, my pads are still over 70% good, and there is nothing wrong with my parking break and cable. To make sure I drove straight back to my garage and he lifted the car and we check everything together. We both couldn't belive how much of a liar and thieves they are at fountain tire! They were trying to scare me by telling me my car was dangerous to drive in order to do work that was totally unnecessary. AGAIN! AVOID LIKE THE PLAGUE! THEY ARE THIEVES AND WILL CON YOU IN SPENDING THOUSANDS OF DOLLAR ON UNNECESSARY WORK. read more

Normally i don't make time posting reviews but i am making an exception because Fountain Tire really upset me and cost me more of my hard earned money and 3 full days off work to re-balance my 20" truck tires that i bought from them for $1700 There are too many good independent tire shops that deserve your business than these Clowns. After 'booking' an appointment to install my tires it took them over 5 hours to do. I then take my truck on the highway and the steering wheels shaking like a wheels coming off so i take it back to them and they spend another 2 hours rebalancing, i go around the block to realize my onboard tire monitor says my tire pressures are all unequal. I take it back and ask them to reprogram my tire sensors because they rotated the tires which requires reprogramming. The assistant manager tells me "No, it will self program" and i say to him "No it wont, you need to re-program them" So after the deer in the headlights look went away he asked their head shop guy and he reset my tire monitors with a programer and viola i make it out just before closing time! So the next day i'm on the highway and the steering wheels shaking again at a different speed so i go back again and they ask i come a week later to rebalance which they told me was Free ! Yes free! SO i take more time off work again to take my truck to them At their convenience at 8:00am a week later and wander off to the mall while i wait. I come back 4 hours later and my truck is still on the hoist with the wheels off. So I use this time to exercise my patience and get a Free coffee from their fancy machine and couldn't help but notice the employee having troubles with my wheels on the balancing machine as i gazed in awe through the window. So after the assistant manager put down his iphone he goes and assists the employee with rebalancing my wheels. SO at 3:30 pm im out the door again. Yes 7.5 Hours! SO after driving my truck for a few days during this time the temperature started to drop as winter set in and my steering wheel started to shake again on the highway. There were a couple times i even pulled over because the front end felt wobbly and i thought maybe they hadn't torqued the wheel nuts properly. SO i take it back again all calm and polite and i say to the assistant manger "the steering wheels shaking again" He looks up from his iphone and says to me "What, your tires just magically come unbalanced again?!" At that very moment i wanted to reach over the counter and momma slap him a few times to refresh his memory about manners and respect. SO after swallowing the smoke that should have come out my ears the Manager/Owner makes his presence and tells me i may have something wrong with the suspension on my truck and that they have a Red Seal Mechanic in the shop to solve my problems. I say "really? i don't think there is anything wrong with the front end suspension because i just had a wheel alignment done last week and i think they would have brought that up!" So after the awkward silence he books me in to rebalance my wheels Again the Following week!!" SO.. after reflecting on the abuse that this company has doled out to me and lost wages from taking time off work i decide i have had enough and i take it to the Gm Dealer ( 3 year old truck) and ask them to check the wheel balance on the tires and make notes if the balance is off before they correct it. No word of a lie. I have a GM service document from the service manager himself showing the front left tire had 2.5 oz to much weight on it and the left front tire had 2.25 oz too much weight on it. More than double than what was required. Also the rear tires were off 1.5oz and 1.75 oz as well. I also asked the dealership to check the front end because i really didn't know what to make of all this crap they put me through and i wanted to make certain everything was ok with my truck and have a documented second opinion. And guess what?! The truck handles great now! doesn't wander around, shake the steering wheel or feel like a wheels coming off. Only drag is it cost me another $178 for wheel balancing and front end inspection. So i take my gm service document to the Owner/manager and after the shock left his face i ask him if he would reimburse me for the gm dealer bill and Not my lost wages from time off work...To which he replies " You could have just brought it back here for a Free Balancing"! After calling Head office Fountain tire TWICE explaining the story again and then emailing them the gm document their managers never got back to me either time even after the empathetic customer agent promised me they would. Another location manager told me they were going to reimburse me after i gave them the story and emailed document but when i went to make arrangements to see them they said i had to see the north van manager who already declined to reimburse me. They also scratched up my 20" OEM wheels. So thanks for the Deplorable and Tormenting service Fountain Tire ! read more

0/5 DO NOT RECOMMEND. unfortunately i decided to bring my car to fountain tire to have the brake pads and rotors replaced all around, a simple job for any equipped shop. First of all they took advantage of me not being near the car when it was being worked on and called me claiming how all 4 calipers were seized completely and would need to be replaced, not being there myself i was unable to check the calipers to see if all were truly seized (highly unlikely) so i foolishly agreed to replace them, also they wouldnt let me keep the old 'seized' calipers. About a month later i was driving on the highway and as i went to brake my F*^&ing brake pedal went to the floor board and did nothing to stop thank god there wasnt very many people around and i made it safely to the side. After towing the car to a reputable indy shop and having it inspected the cause of the brakes giving was a hack job install of some fluid hard lines which was kinked very badly, they eventually broke spilling the brake fluid completely and the brakes lost hydraulic pressure. read more

On a Monday morning, I phoned Fountain Tire in North Vancouver and spoke to Stephen who is the manager. I had already chosen two possible brands of tires for my car based on the excellent Fountain Tire website. Stephen provided more information so that I was able to decide which tires to get and said they could be in by 3:00 p.m. I booked an appointment for 3:00 that day and also arranged to have the oil changed (because he accepted a $10 coupon I had received from another company) and new windshield wipers for my Toyota Echo. I was in and out in record time with 4 new tires, wiper blades installed, and the oil changed! Service was absolutely superb - friendly, fast, and competent! If I could give more than 5 stars, I would! read more

I take my Mazda 3 to this shop for regular servicing and have had many problems fixed. From oil changes to brakes to getting new tires and rims on my car, I have been completely satisfied with the service that I have received. They go above and beyond in service. read more

Excellent service, great price, on time and good follow-up. I won't go to Kal Tire anymore.