it takes a lot for me to write a bad review of a business, but Fountain Cleaners earned this review. It started with a minor issue last Saturday when the person working had to ask me the color of the tie I was picking up. I had to text my son since he did the drop off. (Tip - have the person dropping off the clothes take a picture of the items in case a different person picks up the order.) When I got home, I noticed both suits had spots on them - see picture. I went back and left the pictured suit with them to re-clean, but couldn't leave the other one because my son needed it for an interview on Monday morning. With my son took the suit jacket out of the plastic Sunday evening he realized it was not his suit! When I brought the suit back on Monday morning at 9 o'clock, (which BTW, is late for a dry cleaner to open, and is not the time listed on Google), the woman insisted I had the correct suit because the numbers on the ticket matched. Luckily, this time I had pictures of the suit, including the brand label and went behind the counter myself to find the correct suit which I did in 30 seconds. I hope they can figure out who owns the blue Perry Ellis suit that was not mine. In the future, I will be marking my clothes when I drop them off at the new dry cleaner I will be using. read more

Fountain Cleaners - How the suit looked when I picked it up - Laundry Services Near Me - Carol Stream, Illinois

Do not take your wedding dress here. I dropped my wedding dress off in February to be cleaned and boxed. The woman said it would be ready in March. March came along, and my dress was not ready. I was told April then. Went by in April, and it still was not ready. I kept calling each month, and she kept extending the date. Finally August came along, and she said it would be ready in a week. I went by, and it was not ready. I called a couple weeks later, and she said it would be ready by Monday and that she promised. She also told me not to call her again. I went on the following Saturday, 5 days later than when she promised it to be ready, and it was not there. She said one more week. I went back a week later, and it still was not ready. I told her I wanted to take my dress and leave.. My dress wasn't even there. She told me if I wanted it today, I needed to drive to a different cleaners in Bartlett. My husband and I decided to drive to Bartlett because we were done dealing with this place. We got my dress back from the cleaners in Bartlett, and it was not boxed even though the fountain view lady said it was ready. The man in Bartlett was nice and understanding. He gave me my dress back for free but it was only cleaned not boxed. The day we also went to pick it up, we got to the cleaners at 9:30, and the store was closed. The hours said they opened at 9. read more

Awful experience. I picked this place because of the great reviews and am very disappointed. Went in for wedding dress preservation. Was promised a month. Went in and was told it wasn't ready. That it was mixed up with another order. So unprofessional! I was told to come back the next week and if I wanted to talk to the owner, Sunny to come between 3-5pm. I came in today to discuss it and she wasn't even there! Brides do not bring your dresses here! Will not be back. read more

Friendly guy that takes care of you. In addition to dry cleaning they can sew a button on your pants and fix a rip on your shorts for ~$5 each. They are closed on Sundays. read more

Awesome! Service: 5/5 Very nice owner and Latina employee. Any issues, they fix without the hassle. Quick turnaround. One time they tore my sleeve cuff, I brought it back and they sewed it along with dry cleaning it again. Recommend to Friends & Family: 5/5 Absolutely. My entire family now uses this location for dry cleaning. read more

Excellent turnaround time for a dress I needed altered ASAP. Great service and my dress looked fantastic!

From dry cleaning to alterations, their customer service is top notch. This used to be my cleaners due to proximity to where I lived but when I moved further away I stopped going there. Then after two years I stopped back in and the owner still remembered my name! On Monday I dropped a pair of pants off and told her I would need to pick them up Thursday after work. To my dismay, I actually needed them sooner so I checked in with her Wednesday after work. They weren't ready but she told me I could pick them up first thing Thursday morning (today). They were ready and once again Fountain Cleaners' customer service reigns supreme! I am moving to Bloomingdale in July and I will be going out of my way to drop my clothes here. Thanks again!! read more

Wow I went to this cleaners for a simple hem on my dress the girl there quotes me $ 14.00 than she checks the computer and says it's $ 16.00 witch I thought it was a littler high but since I've used this cleaner before I said ok....then a couple hours later I get a call from the owner and says we priced you wrong it's going to be $ 20.00 at that point I said forget it so I drove back there to get my dress ....they sure lost my business I would not recommend this place to anyone .... read more

Amazing. I took my very beaded, multi-layered, embroidered, muddy bottomed & spray on tan stained wedding dress here. Also, 1 bridesmaid dress and my hoop skirt. They had told me that the dress would be cleaned, steamed and placed in a preservation box. I wondered how I would know that they had even cleaned he bottom of the dress since it would be all boxed up. When I arrived to I pick it up they brought the dress out n a hanger for me to inspect it. It was perfect and beautiful. I was happy to see the the dress but didn't really want to make another trip to pick it up. No problem. They offered to box it and then drop it off at my home any time, any day that would work for me at NO CHARGE. It arrived in the most amazing huge gold box. The bridesmaid dress came on a hanger with a form to keep the chest filled out and all of the ruching perfect. The hoop skirt came in a dress bag that is better quality than the one I PAID FOR at the bridal store. Amazing place that took wonderful care of my wedding dress. read more

Great People, and Great Service. Fountain Cleaners is a great family run cleaners. The quality of cleaning is the best I have ever received anywhere. Always on time. If you are looking for a great service cleaners, I would really highly recommend Fountain Cleaners. They will treat you like family. read more

I've been at this cleaners since they opened in 2007. Sunny will honestly let you know that she will try her hardest but if she can't do it, she won't take the chance of ruining your merchandise. She's very responsible and goes to extreme extents to make sure her customers are happy. She delivers even though she normally doesn't, she will open her store even after/before closing times to let you pick up merchandise, and even does a rare call to remind you to pick forgotten clothes up. Extremely comfortable, super funny, a well-run business. I will continue to be loyal. read more