While the main floor items and jewelry tend to be overpriced, the sale racks in the back tend to…read moreproduce true gems! I have found certain pieces like Lou & Grey to be super sustainable quality and worthy of the investment. I like the simplicity and professionalism of the pieces I find here. The staff are very helpful and check in with you when you're in the changing room to offer to grab you different sizes as needed.

Clothes are cute, but the customer service is horrible. There was a lady folding sweaters who…read moredidn't acknowledge me. The other workers were socializing with each other, and talking very loudly. The store was a mess.

When wandering around Opry Mills, or any outlet for that matter, I always find myself popping into…read moreBR at some point. This BR Factory Outlet is fairly standard for an outlet location. Prices are good on some items, standard on others. I really enjoy BR's business casual clothing, especially their quarter zips, and that is exactly what I walked out of this location with on my recent stop in. A nice, mixed fabric and bright quarter zip that ran me close to $40, which is totally worth it. While I did not find anything this trip, I always have to make a pass by the clearance rack and sometimes those prices are stellar. The store is always put together, well organized and clean. Service is usually pretty good. Always greeted upon entry, checked on while shopping and chatted up at check out. Overall, solid BR location worth swinging by when at Opry Mills.

Tabi at checkout was helpful and friendly. This is an individual that works hard and brings her…read morebest . thank you for the best shopping experience!

Been coming to this location for my boots for several years. Fair prices and very friendly and…read morehelpful employees. I came in this morning looking for a product to help preserve and protect my new leather work boots that I purchased from them the day before. Tony was very helpful finding me exactly what I was looking for and I was in and out in minutes. This Boot Barn is the best place to get nice new boots that last.

Understaffed and unhelpful. My normal contact Jaden was not in today and only saw three people…read moreworking and two were in registers, one was wandering around not paying attention to customers. Really disappointed to see this during the Christmas shopping season.

I've been a loyal Lululemon customer and Sweat Collective member for nearly 20 years, but my…read moreexperience at the Green Hills store has me reconsidering that loyalty. I came in to return two clearly defective items for store credit bc I already purchased the replacements (as seen in my lululemon app). Instead of helpful service, I was told by the manager Collin--repeatedly--that "it's policy" to only do even exchanges, with no explanation. When I tried to express my concerns, he accused me of "having an attitude." Another manager, Brantley/Berkley, then approached in an intimidating manner that made me feel uncomfortable and singled out. He stood watching over me with his arms crossed just to try and intimidate me -- just for returning items that don't live up to their quality! After finally giving me replacements, Collin cut the tags off the new items in front of me, again claiming it was "policy." I've shopped at Lululemon for two decades and have never seen this. When I asked to keep my original tag (as proof of purchase, which I paid for), he refused. I have video of the interaction, and the entire experience felt disrespectful and punitive. Lululemon, this is unacceptable for a company that value ls community, inclusive and basic customer service. Customers deserve transparency and basic respect--neither of which I received today.

I am a somewhat new lulu customer, and I am OBSESSED! All their stuff is nothing but high quality…read moreathleisure, and lasts forever! I just decided that I needed to stop in the make some purchases for summer with my gift card. The staff were super friendly, and helped me find things in my size if it was not out on the racks. Their selection was great and they had trendy colors for each season. I would also like to say that they are not pushy and I did not feel the neeed to buy anything I didn't absolutely love. I ended up purchasing the ebb to street tank top, swiftly tech shirt in gray, and blue Hotty hot 2.5 shorts. The value of all of these were amazing! I was say if you are in between sizes in the shirts size down, but in the shorts size up!

Had an awesome experience last Saturday with KENNETH while shopping for a groom suit! This was the…read morefourth store we visited and we had walked away from the previous three (Macy's, Nordstrom, & Dillards in the mall) feeling extremely underwhelmed with the customer service, options, and pricing. By that time Kenneth was a sight for sore eyes when he looked us in the eye, gave a firm and handshake and smile & was very kind to us despite obviously being very busy! We were pretty self-sufficient so we appreciated that we did not feel pressured at any time. When we found the perfect suit, the seamstress herself came right out and pinned him for tailoring right then and there. Knowing what I do now, I would have gone to this store first. Oh, and btw I don't know if I will ever step foot in a Dillards again after our experience there, but that's a different story...

Suit came out fine. Customer service was terrible. Rented a suit for prom for april 12th and 19th,…read morespecifically noted to the employees that I would need it for both proms. Just took it back the 23rd and they gave me a 100$ fee because they never made note that i was keeping it for 2 weeks, not just 1. Literally rented two shirts and ties, is it not obvious? not to mention there was someone on the floor sleeping INSIDE the store. won't come back next year

While shopping in the middle of suburbia, Mountain High Outfitters was a breath of fresh air…read more(terrible pun intended.) They managed to cram a massive amount of outdoor gear in a seemingly tiny parcel of real estate in an uppity retail plaza. Their selection of gear was surprisingly diverse, but I didn't get the sense most of the staff was knowledgeable in outdoor recreation through their own extracurricular activities, this was coupled with a hint of pretentiousness. Prices were a little steep on several items that I've compared to other retailers - and I'm not talking about big box stores, either. I'm talking other small businesses and outfitters. If you're in the area and are serious about quality gear, by all means, stop in and support small(er) businesses. But it's noted: There can be better deals to be found on the same items for sale.

Shopped local to buy some shoes . Paid full price. Thinking i could buy cheaper online but like the…read moreservice of local shop. Shoes gave me blisters first two times i wore them. Called store for return or exchange and they said 'no returns or exchanges'. Well, looks like i wont be shopping here anymore. You wonder why brick and morters are having a hard time. Without service i see no reason not to buy cheaper online.

Nice clean store, huge men's selection, free soda + water, free Vineyard Vines stickers, and two…read morevery nice employees. There is a sale section and it's impossible to find - clearance item sales are final, but there were some treasures. [One of the college students working here wasn't genuinely helpful - seemed like his first job and he didnt want to actually do any work. I sort of felt bad for him in the sense that if he just put in some work, the day would go by faster and he'd probably be a happier guy.] Drew helped me out and was great. He helped me get the sizes I needed and seemed to genuinely want to help me. He didn't mind when I couldn't decide what size I wanted and when I asked that they hold multiple sizes for me. Their t-shirts have "frockets" and I'm not a fan of those - Drew found me two shirts without a frocket when I couldn't find them myself. Checkout was a breeze and they insisted on folding my clothes. Overall, there are some pretty nice items in the store. But, the prices are very high, some of the clothing is unrealistically "preppy," and the overall feel of the store is very stuffy. I'm giving them 4 stars due to Drew's awesome customer service, the awesome sports shirt I found and the nice couple of polos I got (despite the fact that most of them are way too pastely). Now I'm wavering on giving the store 3 stars... oh well.

Great store with awesome selection. Manager there was very knowledgeable and helpful. I will be…read morereturning in the future.

My SIL and I took a class and it was so fun! Drake was a fantastic instructor and had the patience…read moreof a saint! I will definitely go back for another class. Highly recommend!

Had a great experience going in for a class. Marquise was a helpful and enthusiastic teacher. I had…read morepicked a class taught from a kit, but after seeing and hearing about all the options available within leatherwork, I'm planning to go back for some of their fundamentals courses. I wasn't in the market for tools or materials today but the offerings were outrageous. Absolutely worth the cost of the kit to discover this gem.