Amazing. Went there for the second time to get ice skates for my kids, and again were floored by…read morethe selection and the service. They must have at least a thousand pairs of ice skates and can also sharpen them too. A really bustling fun place. I will be back again. Thank you!

I have always had great luck at this shop and was so glad to see that it was open and all of the…read morestaff were wearing masks and were as helpful as always. I particularly want to thank Rob for helping my son fix his scooter. I had been trying to find someone to drill out a sheared axle and thought of these guys because they are always putting something back together. Rob fixed it in no time and barely charged us. I highly recommend this Play it again whenever you need hockey, lacrosse, ski or other gear. They also had a huge rack of snowshoes and I know people have been looking for them! Thank you Rob and team!

I have been doing business with them ever since I opened my Barber shop in 2016. Mike and the staff…read moreare always professional, fast, and they have ALWAYS, ALWAYS come through for us. They carry most of the best brands and top notch quality clothing/gear. I usually ask them to embroil or screen our logos on Shirts, Barber Capes, Aprons etc. Thank you for always taking care of us!

Incompetent place ... Took orders for HS Team Bags before Christmas we were told they would be in…read moreright after the new year . Well it's February and the bags aren't in after lots of Run around a and stories we find out the someone never placed the order . Stay Away

I have been going here for years. This is a family run local business filled with wonderful real…read morepeople. Places like this remember you, value your business and are always good to you and your kids.

They take care of their returning customers. Mark wont sell you anything you don't need or isn't…read moreright for you.

I walked in because I needed a pair of swim goggles. They are probably cheaper on Amazon, but I…read moredon't like supporting Bezos & Trump. There were no greeters and no directory at the front door of the enormous store. I asked a young woman at the cashiers' desk. She said floor 2 on the left. I went up there. No goggles on the entire floor and no one else to ask. I left disgusted.

We went in to buy an exercise bike because they were supposed to have the one we were interested in…read moreon display. But they only had an old model on display and it was broken and unusable. We waited for almost 15 minutes in that section of the store, but there was no one to help us. But there were more staff than customers in the store; they were just standing around. We gave up. We went to the Dicks in Saugus the next weekend where people were very helpful and we bought just what we wanted.

This place is wonderful. The staff are attentive and knowledgeable. And great prices! We stumbled…read moreon it and are so glad we did.

Great experience visiting for the first time a few weeks ago. Konrad (might be the owner?) was kind…read moreenough to let me into the store an hour early, as there was a discrepancy between the opening time on the website and the store. I got a fantastic price on a year old model of ski boots which included a half off servicing of my skis. He was also very helpful in putting my ski bag and poles, which I had accidentally left behind, aside for safekeeping. Clearly a thoughtful business with great consideration for the customer. Plan your trip accordingly as the store can get very busy! Well worth the stop.

Went in this past Saturday. They had some bikes but only 2 options for shoes with very limited…read moreoptions for sizes

Came in today to get a couple of boards waxed and skis waxed. Was greeted right away and our boards…read more/ skis were completed quick even though the place was busy! Great customer service and value here related to services! They also educated us on storage due to some rust development! 100% would and will return for future business! If you are in the area and need services or new outdoors equipment this is your place!

We were interested in buying an exercise bike. We had been to the Dick's in Medford, but they…read morecouldn't be bothered to help us. We called this one and they said that they had the model we were interested in on the floor. When we walked in, someone asked if they could help us and directed us to the right area. In the area, someone came and helped us. They let us try the bike that they had. We bought one and they loaded it in the car. We were very happy with the experience.

Customer service at the Saugus Dick's is phenomenal. I had an issue on an online order, and the…read moreitem was not in the pick up area. Multiple staff members dropped everything they were doing and invested their time in searching for my item. They were all very professional, apologetic, and found my item and promptly contacted me. I picked the item up and was completely satisfied with how important my item/issue was, and that type of dedication is awesome!

Great service from knowledgeable people. The employees are…read morefriendly and welcoming. They know the merchandise and they know how to properly fit you. The store is clean and organized and the prices are fair.

Super awesome staff that is very helpful and knowledgeable. Approach you when you come in so you…read morehave 1:1 help for your whole visit including gait analysis, shoe try on and purchase.

I have a hard to fit foot and I needed waterproof hiking boots. One foot is a 10 1/2 and the other…read moreis an 11... Darleen found me exactly what I was looking for and took the time to teach me how to make sure I had the right size and fit! She was awesome! Yes, REI isn't cheap but with service like I received and the selections available, it's worth it!

This place is a shopping mecca for the best of sporty clothes. The prices are good and they have a…read morevast assortment of all the brands you want. I got a pair of flashy Nikes & some great hiking boots today. My daughter bought a lot more including some Patagonia. If you're sick of shopping online & want to buy things in person this is a great place to go!

If you need hockey equipment for yourself or your child, and need assistance with choosing the…read moreright gear you should go to Sports Etc. The staff is well trained and knows how to fit the equipment to you. It's a family owned store and it has a really great selection of hockey equipment, including an entire basement of sticks with fake ice for trying them out. Prices are decent. Less expensive than some of the chains. This is my favorite hockey store. I will say that my daughter prefers to have her skates sharpened elsewhere though. Not really sure why.

Great store for the young hockey player. Our kids' coaches and other hockey parents had highly…read morerecommended this store since they have a broad selection of equipment at different price points, and there is a small "ice" area to test out sticks. The sales associate that worked with us- Will- was super helpful, and even helped to size my son for the right goalie leg pads, adjust the straps on our existing pads, and add toe bungee cords that we purchased from the store. He was very patient in explaining the gear to us. Would definitely recommend to all hockey parents!