Husband was told he needed a deep cleaning, and there would be no charge, not once but two to three times, so We took their word that it would be covered by Insurance (well most of it). I admit my mistake by not double checking myself. Had the work done insurance pd just under $300 toward the $1,000 charge. Tried to talk to them every month for about 6 months, kept getting someone will call you back. Finally called the billing office, all I got was how do you want to pay this? No I am sorry this happened, just all thrown back on my responsibility. We are in our 70's I have never been treated like this.
I then sent a letter to the Dentist, basically was told about the same thing I need to call billing office and set up a payment plan, which I have been making monthly payments now and since they have started charging me a monthly fee.
On a positive note my Hygienist was very nice did a good job, Dentist was fair. Billing office manager if that's her title, was rude, and always right, lack of compassion for your story. Quite rude.
I feel because this was both our fault, for the Hygienist insisting there would be no charge, and me not checking with insurance We should meet half way on bill due. They will not even consider. Just tell me to make arrangements to pay the bill. First and last dollar from me. read more
